This document discusses business process mapping and modeling. It explains that process mapping is used to understand current workflows, redesign and improve processes, implement standard workflows, train employees, and communicate processes. It describes the Business Process Modeling Notation (BPMN) standard for process modeling and its goals of being understandable by all business roles. The basic components of a process model are described as activities, tasks, participants, roles, events, time, and sequence. Process hierarchy and basic symbols used in process mapping are also outlined, including swimlanes to show task responsibilities. An example quoting process map is provided.