The document summarizes the key points from a guest speaker's presentation on communication skills. The speaker, Valentín García, is a member of the regional parliament and former union secretary. Some of the main topics discussed include the benefits and risks of using social media for communication, tips for successful negotiation and conflict resolution, and the importance of appearance, verbal/non-verbal language, being prepared, keeping things simple, and knowing your audience when communicating.

1. BUSINESS TALK
COMMUNICATION SKILLS
``Skills for life, skills for future´´

2. Guest Speaker
Valentín García
Valentín García
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Member of the regional Parliament.
Former General-Secretary of an important union in the
region.

3. Relax...
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Small cards or slides
Be yourself
Practice

4. Very important...
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Get ready
Keep things simple
Appearance
Verbal and non-verbal
language

5. MEDIA
• TRADITIONAL MASS MEDIA
• SOCIAL MEDIA

6. TRADITIONAL
COMMUNICATION
Interpersonal communication
Newspapers
Radio

7. SOCIAL MEDIA
Youtube
Blogs and wikis
Social networks

8. BENEFITS AND RISKS OF USING
SOCIAL MEDIA
ADVANTAGES:
-INSTANT AND SIMPLE
-ACTIVE LISTENING
-GLOBAL REACH
DISADVANTAGES:
-LACK OF CONTROL (lies,
fake profiles)
- IMPERSONAL
-MISTAKES SOMETIMES
LEAD TO PROBLEMS

9. Negotiating
Diplomacy→ well-manners
Steps for a successful negotiation
- Setting the context
- Potential
- Empathy
- Give up on something
- Good speaking

10. Conflict resolution
There are always conflicts.
When a conflict occurs…
- You must find solutions
- We can’t propose a conflict if there is no way out
- Resolution

11. Remember...
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Know who you are talking to.
Be authentic.
Be tactful and polite