The document discusses the significant impact of employee engagement, workspace satisfaction, and environmental design on productivity and retention in the workplace. It highlights how factors like natural lighting, noise levels, and office layout can affect employee performance and overall organizational success. Companies that invest in optimizing their work environments can enhance employee engagement and achieve better business outcomes.

2. HATCH
Toronto, Ontario
Only 13% of employees
across 142 countries
worldwide are engaged
in their jobs — that is,
they are emotionally
invested in and focused on
creating value for their
organizations every day

3. Companies with
disengaged employees
have between 30% and
50% higher turnover
than their counterparts.
However, engaged
employees can improve
your company’s bottom
line by as much as 19%

4. At any given time,
roughly one third of
employees in private and
public sectors are
working remotely. Only
30 to 40% of workers
with assigned spaces are
actually using them

5. More than 90% of a
company’s operating
costs are linked to
human resources, and
financial losses due to
absenteeism and
presenteeism account for
4%

6. WPP
Toronto, Ontario
A 2 to 5% increase in
staff performance can
cover the total cost of
providing for their
accommodation

7. Employee productivity in
the knowledge economy
is less a matter of
improving speed and
accuracy of routine
tasks; but, more a
function of generating
new ideas, being creative,
working effectively in
teams, and generating
knowledge that adds value
to the organization

8. For each 15% increase
in workspace
satisfaction, a 1%-4%
increase in productivity
can be assumed, per self-
reported productivity
data

9. Daylighting design has
also been linked to a
15% reduction in
absenteeism in office
environments. Increases in
productivity of between
2.8% and 20% attributed
to increased illuminance
levels have also been
found in other studies;

10. When working in
environments with white
noise, improvements of
38% and 27% are
reported in the
performance of simple
tasks and complex tasks
respectively, as
compared to tasks in
unmasked noise
conditions;

11. The potential impact for
buildings on overall
productivity is +12.5
percent (improved
performance) and -17
percent (hampered
performance) for an
overall 30 percent change
in employee performance
in the best and worst
buildings.

12. 12
So what is
changing?

13. 13

14. 14Source: http://www.bonkersworld.net/organizational-charts/

15. Building and
Design Impact on
Performance
• optimization of
total occupancy
cost
• productivity of
staff
• motivation and
retention of staff
• knowledge and
skills of staff
• innovation and
creativity in the
workplace
• responsiveness to
business or
technological
change
• catalyzing culture
shifts
• customer attraction
and retention

16. Activity Based
Work Settings
 Aligning
technology, HR and
facilities goals
 The workplace as a
tool for all
 Choice of tools and
settings
 Space optimization
 Informal spaces
chance meetings,
mentoring and
knowledge sharing
 Mix of assigned and
reservation based
settings
 just-in ollaboration
and privacy spaces
 High activity levels
for dynamic workin
 Brand and cultural
expression

17. 0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100% Relaxing/takingabreak
Hostingvisitors,clientsor
customers
Informal,un-plannedmeetings
Businessconfidentialdiscussions
Informalsocialinteraction
Thinking/creativethinking
Reading
Plannedmeetings
Collaboratingonfocusedwork
Audioconferences
Learningfromothers
Telephoneconversations
Individualfocusedwork,deskbased
Individualroutinetasks
% Supported - Sorted by Diff between Top & Bottom
TOP BOTTOM
LF2

18. Slide 17
LF2 need to show Leesman logo as source reference. I am having a problem pulling it from the original presentation
Lisa Fulford-Roy, 5/13/2014

19. 18
What
works?

21. Linking Space to
Business Vision
• Brand
• Culture
• Space
• Sustainability
Investment results
In greater
• Engagement
• Productivity
• Innovation

23. Google’s workplace environments are
a critical part of our culture, crafted in
ways that encourage collaboration and
creativity while promoting happier and
healthier Canooglers (Canadian
Googlers). ”
Chris O'Neill
Managing Director, Google Canada

25. Creating the healthiest possible
work environment is paramount to
achieving optimal levels of employee
productivity, happiness, and
performance. The building industry
stance regarding health and
sustainability in work environments
must evolve, and in the greater
interest of human health.
Business Case For Green Building Report 2013.pdf

26. Generational
Attraction to
Sustainability
Values

27. Oxford Metro Centre
LEED Gold
Benefits of Designing Sustainable
Indoor Environments
Business Case For Green Building Report 2013.pdf

28. Global
Technology
Firm

29. Business Strategy
& Drivers
• Attraction/retention
• Employee
Satisfaction
• Increased
productivity
• Consistency of
brand & employee
experience portfolio
• Improved
collaboration and
innovation

30. 42
47
74
81
82
87
91
93
94
94
32
33
20
15
15
12
8
6
4
5
26
20
6
4
3
2
1
1
2
0
Expression of your company brand (n1454)
Interior design/ décor (n1465)
Security (n1462)
Provision of a safe work environment (n1460)
Light levels (artificial lighting) (n1458)
Tidiness of office environment (n1465)
Light levels (natural lighting) (n1464)
Cleanliness of office environment (n1467)
Noise level (n1470)
Temperature (n1462)
IMPORTANCE & SATISFACTION
Q. How important are the following aspects of your office
environment to your job effectiveness/ productivity?
Unimportant/ somewhat unimportant
Neutral
Somewhat important/ important
of respondents have
identified temperature and
noise as the most important
aspects of the office
environment relative to their
job effectiveness/
productivity
Typically, the items that cannot be controlled
become the more difficult challenges to solve
Global
Technology Firm
Employee Survey
94%

31. Subject Importance Satisfaction Delta
Temperature (n1462) 94 43 51
Chair ergonomics (n1470) 94 75 19
Noise level (n1470) 94 37 57
Access to natural lighting (n1464) 91 72 19
Desk ergonomics (n1471) 89 64 25
Meeting room availability (n1403) 85 62 23
Acoustical privacy (n1403) 85 61 24
Lighting levels (n1468) 83 64 18
Privacy (n1461) 79 32 47
Self service kitchen (n1451) 76 36 40
Disproportionate correlation between
importance and satisfaction.
Typically, the more important the element,
the less satisfied employees are.
Global
Technology Firm
Employee Survey
57%
delta on noise level
importance to satisfaction
signals an area for
improvement

32. Global
Technology Firm
Employee Survey
93%
93% of respondents
perceive the quality of the
office environment is
important to their
productivity
of respondents consider the
quality of the office
environment important to
their contentment/ happiness
83% 57
65
81
82
83
86
93
32
26
15
14
13
12
5
11
9
4
4
3
3
2
Recruitment/ attraction (n1408)
Employee retention (n1487)
Communication/ knowledge transfer (n1486)
Health and well being (n1485)
Contentment/ happiness (n1476)
Collaboration/ interaction (n1486)
Productivity (n1485)
Unimportant/ somewhat unimportant
Neutral
Somewhat important/ important
CURRENT WORK ENVIRONMENT
Q. How important is the quality of your current work environment
as it impacts the following?
There is an intrinsic relationship
between space and perception of
physical health and emotion

33. 32
Q. Please indicate the level of agreement or disagreement
with the following statements?
Disagree/
Strongly disagree
NeutralStrongly agree/
Agree
48
60
`
47
46
+18
+6
+14
+8
QA (n45)
54
61
66
66
22
10
22
27
24
29
12
7
“I would feel a sense of pride if I were to
bring a guest into my general work space”
“My work environment supports idea
generation, collaboration and innovation”
“The physical work environment
allows me to be productive at my job”
“The physical work environment
is appropriate for the type of work I do”
Δ
Increase in satisfaction
by 10-20%
Decrease in satisfaction
by 5% or more
FROM QA
TO POE
The new office environment was able to improve
amount and quality of innovation and collaboration and
productivity.
Global
Technology Firm
Employee Survey
66%
46%
vs. 48% of respondents
agree with the statement “my
work environment support
idea generation, collaboration
and innovation”
vs. 38% of respondents
agree with the statement “the
physical work environment
allows me to be productive at
my job”

34. • Improved visual access to colleagues, views to
outdoors and visibility for increased internal
branding and wayfinding
• Integration of multiple personal work settings
within a kit of parts
• Increase of shared work spaces and amenities
• Better integration of just in time collaboration
space within the “neighborhoods”
• 30% increase in technology to supported
collaboration
Key
Outcomes

35. Henley, Jane, Et al. 2013, p11
Financial
Institution

36. Business Strategy
& Drivers
• Workplace
Transformation to
optimize portfolio
• increase business
alignment, support
productivity and
human capital growth
• Introduction of
masterplanning,
modularity, mobility,
flexibility
• Increase in
daylighting, open
planning and
sustainable principles
• Increase in
collaboration spaces
to align work function
to space types
• Introduce target of
30% mobility (on
campus) across the
portfolio

37. 57
74
89
91
91
94
94
31
17
6
7
7
2
4
11
9
6
2
2
4
2
0% 20% 40% 60% 80% 100%
recruitment/ attraction (n54)
employee retention (n54)
communication/ knowledge transfer (n54)
health and well being (n54)
collaboration/ interaction (n54)
productivity (n54)
contentment/ happiness (n54)
Q. How important is the quality of your work environment as it impacts the following?
Important/ somewhat important
Neutral
Somewhat unimportant/ unimportant
RESULTS: CURRENT OFFICE
94% of respondents believe the office environment
impacts their personal contentment/happiness equal
to its impact on productivity
Financial
Institution
Employee Survey
94%
believe the space impacts
their contentment and
productivity equally

38. Ran
k
General work
environment
Importanc
e
Satisfactio
n
Delta
1 Light levels (natural light) 96 98 +2
2
Cleanliness of the work
environment
94 81 -13
3 Noise levels 93 41 -52
4 Light levels (artificial) 89 85 -4
5 Tidiness of the work environment 89 81 -8
6
Provision of a safe work
environment
87 91 +4
6 security 87 85 -2
8 Access to Wi-Fi 63 64 +1
9 Pantry 56 42 -14
10 Interior design/ decor 41 74 +33
11 Expression of company brand 31 58 +27
GAP ANALYSIS: WORK ENVIRONMENT
Aspects requiring
improvement
Successful elements of
the work environment
Note: 75% Satisfaction considered a strong rating
Financial
Institution
Employee Survey
Importance & Satisfaction
Gap Analysis
Not surprisingly respondents are exceedingly satisfied
with their access to natural light.
52%
delta between noise level
importance and satisfaction
levels indicates an area for
potential dramatic
improvement

39. 57
57
63
63
69
70
76
30
30
28
30
22
19
13
13
13
9
7
9
11
11
0% 20% 40% 60% 80% 100%
PRODUCTIVITY
Strongly agree/agree
Neither agree nor disagree
Disagree/strongly disagree
the physical work environment accommodates
informal/impromptu collaboration effectively
the physical work environment is appropriate
for the kind of work I do
my work environment supports idea generation,
collaboration and innovation
the physical work environment accommodates
formal collaboration effectively
the physical work environment enhances
team performance
I would feel a sense of pride if I were to
bring a guest into my general workplace
the physical work environment allows me
to be productive at my job
Although noise levels were often stated as a
concern, 57% of employees still believe they can
be productive at their job and 30% were neutral
Financial
Institution
Employee Survey
Productivity
57%
believe they can be
productive despite high noise
levels and 30% were neutral

40. The company consistently invests in pre and post
evaluation to:
• Maintain alignment of new workplace strategy
with the Enterprise HR, IT, Operations, Culture
and Brand
• Keep top talent
• Measure and evaluate the success of individual
project projects on productivity, satisfaction,
effectiveness and engagement
• Identify opportunities for growth, change or
modifications of standards to continue to be
best in class
• Develop a culture of continuous improvement to
leverage space as a competitive business tool.
Key
Outcomes

41. Morrell, Paul, et al. 2005, p27
Why invest in
Research and
Evidence based
Design ?

42. Future or
Workplace
• Network of locations
• Short-term lease
pay-as-you-go,
co-working
• Alliance/shared/hired
spaces
• Permanent and
temporary brand
expression
• Flexibility and
• Speed
• Operating across
virtual and physical
space
Powerstream, Atrium
LEED Gold
Morrell, Paul, et al. 2005, p9

43. http://webarchive.nationalarchives.gov.uk/20110118095356/http:/www.cabe.org.uk/files/impact-office-design-full-research.pdf
“In the rapidly
changing world of
work, the implications
of linking office
design with business
performance are so
profound that
innovation is as
important in the
conduct of research
as in the ways that
offices are
developed, designed
and managed.”