Wellbeing/Sustainability 2.0 is about creating positive human wellbeing by creating and facilitating systems; with employees, customers and society. A conference presentation based on the thinking in John Grant's new book BETTER.

1. Not Bad

2. BETTER means creating
HUMANFRIENDLY SYSTEMS

3. BETTER means creating
HUMANFRIENDLY SYSTEMS
Net positive for WELLBEING

5. EMPLOYEES CUSTOMERS SOCIETY
120 250 13

6. EMPLOYEES CUSTOMERS SOCIETY
1 23FOUNDATIONAL
Create culture and systems
that create everything else

7. Deloitte Millennial Survey
EMPLOYEES SOCIETY CUSTOMERS
Q. What produces the most long term value for companies?

8. number one factorin
HUMANFRIENDLY SYSTEMS

9. 41%
41%17%
17%
ratetheirhealth/wellness high
ratetheirhealth/wellnesspoor
reportveryhigh stress
reporttheirworkassatisfying
…exciting
…interesting
proudto beassociatedwithcompany
CARING UNCARING
57%
8%
17%
52%
33%
66%
68%
39%
21%
41%
25%
16%
30%
16%
Believethattheircompany offersa
wellnessprogrambecausethey
care aboutworkers’healthand
wellbeing.
Believethatwellbeingprogram
existsonlytocut company
healthcostsorincreaseworker
productivity.
Global Wellness Institute survey: ‘THEVALUEOF COMPANYCARING’

12. INTENT is already recognized in SHARED VALUE&
PURPOSE
Huffington PostCompanies aligningpurpose with Sustainable Development goals

13. Let’s focustoday on
Employee Wellbeing
Traditionally companies
have taken a narrowapproach
INDIVIDUAL/PHYSICAL WELLBEING

14. 160
healthandsafetyexercise cla sses
worksta tion erg onom ic s
hea lthy lifestyle p rom otion weig ht c ontrol
hea lthc a re b enef ts
free
gym
mem bership
stressmanagement
d iet a dvice
161
self esteem
cycletoworkschemes
volunteering
yoga
ma ssages
a lc ohol use
sportsclubs
sleep ed uc a tio n
takethestairs
ca ncer a wa reness
best pra ctice in promoting em ployee
hea lth a nd wellbeing in the city of london
Research Report, City of London Corporation

15. Evidence saysthis has little effect
PersonnelToday

16. Let’s focus today on
Employee Wellbeing
Traditionally companies
have taken a narrowapproach
INDIVIDUAL/PHYSICAL WELLBEING
It’s moreeffectiveto take SYSTEMS APPROACH/AIM FOR ALL
5 ‘WELLBEINGS’

17. Compare the poor results of billions spent on personal health
interventions with the fact that digital companies have 6x
moregrowth
AND50% BETTER employeewellbeing
RolandBerger, DigitalOpportunityforFrance, 2014

18. Howdo wehavepeople wakingup in themorningfeeling really energised and excited
about theday ahead?Our workplacevision isto create spaces that justreally feel
wonderful for people tobe in. Places thatare vibrantand multi sensoryand really touch
our souland make usexcited andinspired every day. Butalsothat supportnot justdoing
work,but supportlife.
AnthonyRavitz,Google RealEstate andWorkplaceServices

19. How many people feelhappy and healthy in
modernopen plan corporate offices?

20. How many people feelhappy and healthy in
modernopen plan corporate offices?
Canada Group Life Insurancesurveyof office
workers

21. More than 10,000 workers across 14 countries
were surveyed, key findings:
Office workers are losing
86 minutes a day due to distractions
Many employees are unmotivated,
unproductive and overly stressed
They have little capacityto thinkand work
creatively and constructively
Ipsos/Workspace Futures Team, Steelcase

22. Higher engagement is typicallyaccomplished not with open
space but with tight, walled-off workstations and adjacent
spaces for small-group collaboration and interaction. The
team’s break area becomes a crucialcollision space. At one call
center, the company expanded the break room and gave reps
more time to hang out there with colleagues. Paradoxically,
productivity shot up after the change. Away from their phones,
the reps could circulate knowledge within the group.
“The New Science of Building Great Teams.” HBR

23. A study at a call centre in Sacramento found that call-centre workers with outside window views processed calls 6-12%faster than those
with no view. Were muchmore likely to describe themselves as healthy and less likely to say they were fatigued. They also performed 10-
25%better on tests of mental function and memory recall
Heschong, L.(2003).Windows andoffices: Astudy ofofficeworker performance andthe indoor environment. California Energy
Commission.

24. (in this beautiful environmentwith great views you probably
remember…)
digital companies 6x moregrowth
& 50% BETTER employeewellbeing
RolandBerger, DigitalOpportunityforFrance, 2014
HUMANFRIENDLY SYSTEMSDO HAVE
A BIG IMPACT ON PERFORMANCE

25. Nieuwenhuis, M.,Knight,C.,Postmes, T.,&Haslam,S.A.(2014).Therelativebenefitsofgreenversus leanofficespace:Threefieldexperiments.Journalof
ExperimentalPsychology:Applied,20(3),199.
LEANOFFICE
NO CHANGES
MADE
PLANTS&
IMAGES OF
NATUREADDED
TESTSUBJECTS
ALLOWEDTO
ARRANGETHESE
SUBJECTS SPENT ANHOUR ONDOCUMENTCHECKING TASKS– RESEARCHERS
MEASURED HOW MUCHTHEY GOTDONE. ANDALSOGAVE MEMORY &IQ TESTS.
1 2 3
+15% +30%-

26. the rise of the free range office
(SECOND HOME, LISBON)

27. the rise of the free range office
(IKEA CREATIVEHUB, MALMO)

28. the riseof the freerange office
(URBAN OUTFITTERS CAMPUS, PHILADELPHIA)

29. Tully Shelly (architect) aimed to “accelerate the formation of partnerships between
biologists, clinicians, engineers, chemists, physicists and computer scientists.”
the rise of the free range office
(CLARK CENTRE,STANFORD)

30. 88% reported increased sense of wellbeing
75% reported increased feeling of connection
to other workers at the office
the rise of the free range office
(GENZYMEHQ, CAMBRIDGEMA)

31. BETTER means creating
HUMANFRIENDLY SYSTEMS
Net + for (all 5)WELLBEING(s)
ForEMPLOYEES, CUSTOMERS and SOCIETY
in general