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1. Business Communication:
Business communication refers to exchanging information within and outside an organization to facilitate
decision-making, convey messages, and achieve organizational goals effectively.
Process of Communication:
Communication involves several elements: sender, message, encoding, channel, decoding, receiver, and
feedback. It starts with the sender encoding a message, transmitting it through a chosen channel, the receiver
decoding the message, and providing feedback.

2. Elements of Communication:
Sender: The individual or entity initiating the communication.
Message: The information or idea being transmitted.
Encoding: The process of converting the message into a symbolic form.
Channel: The medium through which the message is transmitted (e.g., email, phone, face-to-face).
Decoding: The process of interpreting the message by the receiver.
Receiver: The individual or entity receiving the message.
Feedback: The response or reaction provided by the receiver.
Types of Communication:

3. Verbal Communication: Using spoken or written words to convey a message.
Nonverbal Communication: Communicating through gestures, body language, facial expressions, etc.

4. Formal Communication: Structured and follows predefined channels within an organization.
Informal Communication: Unstructured and spontaneous communication between individuals.

5. Written Communication: Communication through written words, such as emails, memos, reports.
Oral Communication: Communication through spoken words, such as meetings, presentations, phone
calls.

6. Communication Cycle:
The communication cycle represents the continuous flow of information between sender and receiver,
involving encoding, transmission, decoding, and feedback.
Syntax:
Syntax refers to the rules governing the arrangement of words and phrases to create well-formed sentences
in a language.

7. Feedback:
Feedback is the receiver's response to a message, indicating understanding, agreement, disagreement, or
clarification needs.
Barriers in Communication:
Barriers in communication can include noise, language differences, cultural barriers, emotional barriers,
physical barriers, and more, which hinder the effective transmission of messages.

8. Interpersonal Communication:
Interpersonal communication refers to the exchange of information between two or more people, involving
verbal and nonverbal cues, and plays a crucial role in building relationships and understanding others.
Change in Communication due to the Mobile Revolution:
The mobile revolution has significantly impacted communication by enabling instant and constant
connectivity, facilitating remote work, promoting the use of instant messaging, and altering communication
norms and etiquette.

9. Technology and Communication:
Technology has revolutionized communication by providing various tools and platforms such as email,
social media, video conferencing, etc., which enhance speed, accessibility, and reach of communication.
Instant Messaging:
Instant messaging is a form of real-time communication that allows individuals to exchange text-based
messages instantly over the Internet, enabling quick and informal communication between individuals or
groups.