This module is designed on a basic understanding and training of Business Communication and Etiquette. It talks about do's and don'ts of official communication

1. Business
Communication & Etiquette
Welcome to MAS

2. Agenda
• What is Etiquette
• Difference between Social & Business Etiquette
• Why Business Etiquette
• The Importance of Introductions
• Important Business Etiquette
• Business Etiquette Postures

3. What is Etiquette
• Etiquette is a code of behavior that delineates
expectations for social behavior according to
contemporary conventional norms within a society, social
class, or group.

4. Difference between Social &
Business Etiquette
Social Etiquette
• Marked by Courtesy
• Gender Plays Role
Business Etiquette
• Marked by Hierarchy &
Power
• Gender has no Role

5. Why business Etiquette?
• Differentiates you from others in a competitive business
market
• Enables you to be confident in variety of settings with a
variety of people
• Honors commitment to excellence and quality
• Modifies distracting behaviors and develops admired
conduct
• Exhibits Professionalism and develop a polished image

6. The Importance of
Introductions
• Gender
• Name Tags

7. Introductions
• Failing to introduce people in a business situation makes
you look downright unprofessional.
• Always rise as mark of respect.
• Look into the eyes and smile
• Give a firm handshake

8. Some important business
etiquettes are:
• Email Etiquette
• Telephone Etiquette
• Office Etiquette
• Meeting Etiquette
• Business card Etiquette
• Dress Etiquette
• Cubicle Etiquette
• Networking

9. Business Etiquette
Postures
Hand Shaking Positions Seating Positions

10. Any Questions?

11. Thank
You!