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Business Communication & Etiquette
The document outlines the key elements of business communication and etiquette, defining etiquette and distinguishing between social and business etiquette. It emphasizes the importance of professionalism, effective introductions, and various etiquette practices such as email and meeting etiquette. Additionally, it highlights the role of etiquette in enhancing one's image and establishing respect in a competitive business environment.
Business Communication & Etiquette
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- 2. Agenda • What isEtiquette • Difference between Social & Business Etiquette • Why Business Etiquette • The Importance of Introductions • Important Business Etiquette • Business Etiquette Postures
- 3. What is Etiquette •Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group.
- 4. Difference between Social& Business Etiquette Social Etiquette • Marked by Courtesy • Gender Plays Role Business Etiquette • Marked by Hierarchy & Power • Gender has no Role
- 5. Why business Etiquette? •Differentiates you from others in a competitive business market • Enables you to be confident in variety of settings with a variety of people • Honors commitment to excellence and quality • Modifies distracting behaviors and develops admired conduct • Exhibits Professionalism and develop a polished image
- 6. The Importance of Introductions •Gender • Name Tags
- 7. Introductions • Failing tointroduce people in a business situation makes you look downright unprofessional. • Always rise as mark of respect. • Look into the eyes and smile • Give a firm handshake
- 8. Some important business etiquettesare: • Email Etiquette • Telephone Etiquette • Office Etiquette • Meeting Etiquette • Business card Etiquette • Dress Etiquette • Cubicle Etiquette • Networking
- 9. Business Etiquette Postures Hand ShakingPositions Seating Positions
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