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Office Courtesies | Fundamentals
Lisbon, 2015
Susana de Salazar Casanova | susana@salazarcasanova.com 1
Why do we have to be prepared
for business environment?
It’s a jungle out
there…
competition is
strong
The way we
present ourselves
is under closer
examination!
Susana de Salazar Casanova | susana@salazarcasanova.com 2
Develop some skills
Learn how to read
people
Become a people
watcher and a good
listener
Find out what
people want and
help them get it
Create positive
relationships
Susana de Salazar Casanova | susana@salazarcasanova.com 3
“Etiquette is the science of living. It embraces
everything. It is ethics. It is honor.”
Emily Post
Susana de Salazar Casanova | susana@salazarcasanova.com 4
Business etiquette
Rules that allow us to interact in a civilized and globalized world
Code of behavior that is grounded in common sense and norms
Susana de Salazar Casanova | susana@salazarcasanova.com 5
Business etiquette
There is a little
difference in goods
and services from
one business to
another
But what
distinguishes one
person from the
other is their
interpersonal skills
You need to know
how to treat others
with respect and
courtesy, because
manners matter in
the workplace!
Susana de Salazar Casanova | susana@salazarcasanova.com 6
Business etiquette
Being at ease
and able to put
others at ease is
what gives
businesses the
competitive
edge
Many of the rules have
been around for
centuries. Others have
appeared as the result of
recent lifestyle changes
Business and
social etiquette
are not the
same, but do
overlap
Susana de Salazar Casanova | susana@salazarcasanova.com 7
Importance of etiquette
Susana de Salazar Casanova | susana@salazarcasanova.com 8
Builds self
confidence in
personal and
professional
interaction
Conveys a positive
image
Demonstrates
respect to clients
and superiors
Avoids
embarrassing
moments and is
essential to
professional
success
Punctuality
Companies put a
high value on time
and punctuality
Shows respect for
others!
Susana de Salazar Casanova | susana@salazarcasanova.com 9
“Punctuality is the soul of business.”
Thomas C. Haliburton
Introductions
If no one is
around,
introduce
yourself
Name, title
and
background
When meeting do
not address by first
name. Instead use
courtesy titles like
Mr. | Mrs. | Ms. |
Miss
Susana de Salazar Casanova | susana@salazarcasanova.com 10
Conversations
Good
conversation
skills project
confidence
It goes
beyond
business talk
Susana de Salazar Casanova | susana@salazarcasanova.com 11
Handshake
Firm
Lasts 3 to 5 seconds.
“Pumped” once or
twice
Release after shaking
even if the
introduction continues
Hold everything in
your left hand
Susana de Salazar Casanova | susana@salazarcasanova.com 12
“Knowing basic business etiquette is not a luxury. It is a
necessity for career advancement.”
Roy A. Cook and Gwen O. Cook
Susana de Salazar Casanova | susana@salazarcasanova.com 13
One of the biggests moments anyone
can experience is self acceptance,
development and evolution!
14Susana de Salazar Casanova | susana@salazarcasanova.com

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Office Courtesies Fundamentals

  • 1. Office Courtesies | Fundamentals Lisbon, 2015 Susana de Salazar Casanova | susana@salazarcasanova.com 1
  • 2. Why do we have to be prepared for business environment? It’s a jungle out there… competition is strong The way we present ourselves is under closer examination! Susana de Salazar Casanova | susana@salazarcasanova.com 2
  • 3. Develop some skills Learn how to read people Become a people watcher and a good listener Find out what people want and help them get it Create positive relationships Susana de Salazar Casanova | susana@salazarcasanova.com 3
  • 4. “Etiquette is the science of living. It embraces everything. It is ethics. It is honor.” Emily Post Susana de Salazar Casanova | susana@salazarcasanova.com 4
  • 5. Business etiquette Rules that allow us to interact in a civilized and globalized world Code of behavior that is grounded in common sense and norms Susana de Salazar Casanova | susana@salazarcasanova.com 5
  • 6. Business etiquette There is a little difference in goods and services from one business to another But what distinguishes one person from the other is their interpersonal skills You need to know how to treat others with respect and courtesy, because manners matter in the workplace! Susana de Salazar Casanova | susana@salazarcasanova.com 6
  • 7. Business etiquette Being at ease and able to put others at ease is what gives businesses the competitive edge Many of the rules have been around for centuries. Others have appeared as the result of recent lifestyle changes Business and social etiquette are not the same, but do overlap Susana de Salazar Casanova | susana@salazarcasanova.com 7
  • 8. Importance of etiquette Susana de Salazar Casanova | susana@salazarcasanova.com 8 Builds self confidence in personal and professional interaction Conveys a positive image Demonstrates respect to clients and superiors Avoids embarrassing moments and is essential to professional success
  • 9. Punctuality Companies put a high value on time and punctuality Shows respect for others! Susana de Salazar Casanova | susana@salazarcasanova.com 9 “Punctuality is the soul of business.” Thomas C. Haliburton
  • 10. Introductions If no one is around, introduce yourself Name, title and background When meeting do not address by first name. Instead use courtesy titles like Mr. | Mrs. | Ms. | Miss Susana de Salazar Casanova | susana@salazarcasanova.com 10
  • 11. Conversations Good conversation skills project confidence It goes beyond business talk Susana de Salazar Casanova | susana@salazarcasanova.com 11
  • 12. Handshake Firm Lasts 3 to 5 seconds. “Pumped” once or twice Release after shaking even if the introduction continues Hold everything in your left hand Susana de Salazar Casanova | susana@salazarcasanova.com 12
  • 13. “Knowing basic business etiquette is not a luxury. It is a necessity for career advancement.” Roy A. Cook and Gwen O. Cook Susana de Salazar Casanova | susana@salazarcasanova.com 13
  • 14. One of the biggests moments anyone can experience is self acceptance, development and evolution! 14Susana de Salazar Casanova | susana@salazarcasanova.com