This document discusses the importance of business etiquette. It explains that etiquette encompasses ethics, honor and the rules that allow civilized interaction. Developing interpersonal skills like reading people, listening, and helping others get what they want can help create positive relationships and give businesses a competitive edge. Basic etiquette like punctuality, introductions using appropriate titles, conversation skills, and firm handshakes convey respect and confidence. Mastering etiquette fundamentals is necessary for career advancement. The document encourages self acceptance, development and personal growth.

1. Office Courtesies | Fundamentals
Lisbon, 2015
Susana de Salazar Casanova | susana@salazarcasanova.com 1

2. Why do we have to be prepared
for business environment?
It’s a jungle out
there…
competition is
strong
The way we
present ourselves
is under closer
examination!
Susana de Salazar Casanova | susana@salazarcasanova.com 2

3. Develop some skills
Learn how to read
people
Become a people
watcher and a good
listener
Find out what
people want and
help them get it
Create positive
relationships
Susana de Salazar Casanova | susana@salazarcasanova.com 3

4. “Etiquette is the science of living. It embraces
everything. It is ethics. It is honor.”
Emily Post
Susana de Salazar Casanova | susana@salazarcasanova.com 4

5. Business etiquette
Rules that allow us to interact in a civilized and globalized world
Code of behavior that is grounded in common sense and norms
Susana de Salazar Casanova | susana@salazarcasanova.com 5

6. Business etiquette
There is a little
difference in goods
and services from
one business to
another
But what
distinguishes one
person from the
other is their
interpersonal skills
You need to know
how to treat others
with respect and
courtesy, because
manners matter in
the workplace!
Susana de Salazar Casanova | susana@salazarcasanova.com 6

7. Business etiquette
Being at ease
and able to put
others at ease is
what gives
businesses the
competitive
edge
Many of the rules have
been around for
centuries. Others have
appeared as the result of
recent lifestyle changes
Business and
social etiquette
are not the
same, but do
overlap
Susana de Salazar Casanova | susana@salazarcasanova.com 7

8. Importance of etiquette
Susana de Salazar Casanova | susana@salazarcasanova.com 8
Builds self
confidence in
personal and
professional
interaction
Conveys a positive
image
Demonstrates
respect to clients
and superiors
Avoids
embarrassing
moments and is
essential to
professional
success

9. Punctuality
Companies put a
high value on time
and punctuality
Shows respect for
others!
Susana de Salazar Casanova | susana@salazarcasanova.com 9
“Punctuality is the soul of business.”
Thomas C. Haliburton

10. Introductions
If no one is
around,
introduce
yourself
Name, title
and
background
When meeting do
not address by first
name. Instead use
courtesy titles like
Mr. | Mrs. | Ms. |
Miss
Susana de Salazar Casanova | susana@salazarcasanova.com 10

11. Conversations
Good
conversation
skills project
confidence
It goes
beyond
business talk
Susana de Salazar Casanova | susana@salazarcasanova.com 11

12. Handshake
Firm
Lasts 3 to 5 seconds.
“Pumped” once or
twice
Release after shaking
even if the
introduction continues
Hold everything in
your left hand
Susana de Salazar Casanova | susana@salazarcasanova.com 12

13. “Knowing basic business etiquette is not a luxury. It is a
necessity for career advancement.”
Roy A. Cook and Gwen O. Cook
Susana de Salazar Casanova | susana@salazarcasanova.com 13

14. One of the biggests moments anyone
can experience is self acceptance,
development and evolution!
14Susana de Salazar Casanova | susana@salazarcasanova.com