1. Group Members

2. Nonverbal

3. Actions speak louder than words

4. Definition
 Transmission of messages by a medium other than
speech or writing
Research suggests that only 5 percent effect is
produced by the spoken word, 45 percent by the
tone, inflexion, and other elements of voice, and 50
percent by body language, movements, eye contact, etc.

5. Non-Verbal Communication
Non-verbal communication is usually
understood as the process of communication
through sending & receiving wordless
messages.
It includes:
 Appearance
 Body language
 Facial expressions
 Gestures
 Eye contact

7. Salient features
 Transfer of meaning without words.
 Less than 1/3 of the meaning is transferred
through words.
 Non-verbal& verbal behavior are some way
about each other.
 Non-verbal communication is culturally
based.

9. What does this symbol mean to
you?
 In the United States it is a
symbol for good job
 In Germany the number
one
 In Japan the number five
 In Malaysia the thumb is
used to point rather than a
finger

10. Categories
Sign language Action language
Object Language

12. Functions
 Accenting (Moderating): Nonverbal cues can amplify or accentuate
language.
A parent tells a child “It’s bedtime.” The child lays on the floor, kicking and
screaming, while saying “No, no, no, no, no.”
 Complement: Nonverbal cues may complement or reinforce words.
“While scolding a child a parent points a finger at him or her.”
 Contradicting (Conflicting): Nonverbal cues can signal the
opposite of what words mean.
“Your mouth is saying no, but your body is saying yes.”
 Regulation: Making or breaking eye contact to signal turn taking
“Gus puts both elbows on the table and inhales, indicating he is about to
speak.”

13.  Repetition: Nonverbal cues can reiterate verbal
communication.
“You ask a stranger in a foreign country what time it is. The stranger
doesn’t understand, so you tap the top of your wrist with your finger.”
 Substituting: Nonverbal cues may serve as substitutes
or replacements for words.
“A basketball player makes a choke sign after a player on the other
team misses a crucial free throw.”

14. Non-verbal behaviors
 Occur in a text
 Difficult
 Always communicate
 Governed by rules
 Believable
 Meta-communicational

15. Categories of body movement
 Emblems
 Illustrators
 Affect displays
 Regulators
 Adopters

16. Emblems
Thumbs up Ok
Tilt head eyes closed Sleeping

17. Hand to mouth Eating
V with fingers Peace

18.  Illustrators- Directly tied to speech
 Affect displays- Indicates the intensity of emotions
we feel.
 Regulators- Body movements that help to control
the flow of communication.
 Adaptors- Movements or behavior that involve
personal expressions.

19. Environmental Factors
Nonhuman factors that can influence
human transactions.
 Furniture
 Architectural style
 Interior decorating
 Lighting conditions
 Colors
 Temperature

20. Artifacts
Interaction of human-made objects with
person.
 Clothes
 Lipstick
 False eyelashes
 Perfume

21. Physical Characteristics
Physical characteristics often affect how
others react to the conversation.
 Body height
 Weight
 Hair
 Skin color, tone

22. Paralanguage
How - not what you say.
 Volume
 Rate
 Quality
 Pitch
 Vocal & lip control
 Accent

23. Space
 Intimate – Ranges from actual touching to a
distance of about 18 inches.
 Personal - 18-30 inches.
 Social – 4-12 feet.
 Public - 12-15 feet.

24.  Eye contact – Indicates
interest, attention or
involvement between two
people.
 Smell – It is a powerful
communicator.
 Taste – It is correlated to
sense of smell & is highly
subjective.

25. Act of touch
 Positive & negative influence.
 Ungoverned by rules.

26. Time
Use of time & how we
view its role in our
personal & professional
lives play a role in our
communication.
Non-verbal Sounds
 Laughing
 Sighing
 Crying
 Inhaling
 Excessive groaning
 Yelling
 Whispering

27. Color influences communication
Yellow cheers Red excites Blue comforts
and and and
elevates moods stimulates soothes
In some In some
cultures cultures
black suggests white suggests
mourning purity

28. Silence
 Provide thinking time
 Hurt others
 Isolate oneself
 Prevent communication
 Communicate feelings
 Communicate nothing.

29. Effects of Non-verbal
communication
 Non-verbal cues are difficult to read.
 Non-verbal cues are difficult to interpret.
 Some non-verbal cues are important than others.
 We fail to read some cues.
 We are not much skilled.

30. Thank you