This document discusses how to keep lone workers safe. It begins by introducing the case of Suzy Lamplugh, an estate agent who disappeared in 1986 while meeting a client known as "Mr. Kipper" and was declared dead. The document then discusses the importance of adopting safe working practices, conducting risk assessments, and implementing a culture of personal safety and good practices to ensure staff feel confident and safe working alone. It provides examples of how to implement workable systems through mapping risks, creating mitigations, and providing staff with needed tools. The benefits mentioned are improved reporting, ability to respond to issues, better morale, and ensuring a positive induction to safety processes. Examples of good company cultures and programs are provided at the end

1. Business as usual-
‘How to keep your lone workers
safe'
Lara Wilks Sloan

2. Who we are
Suzy Lamplugh
25 year old
Estate Agent
Disappeared 1986
‘Mr Kipper’
Left at 11.00am, alarm raised at
5.00pm
Declared dead, presumed
murdered, in 1993

3. What do I mean?
• Adopting safe working practises that will ensure staff feel safe
and confident when working on their own whether in a
tenanted property or out and about in housing communities
• Staff feel confident and able to challenge and deal with
situations as they arise
• Risk assessment and personal safety are at the core of
decision making
• Staff being able to do their jobs efficiently, effectively and
safely

4. How?
• Culture of personal safety
• Simple implementation of
good practice
• Workable systems

5. What do I mean by Culture?
• A shared understanding of what’s required to
ensure personal safety when doing our jobs
• Shared understanding of the risks we face
• Shared responsibility for mitigating against
those risks

6. How do you implement good practice?
• Put the power back in the hands of the
frontline staff
• Make sure managers understand risk and
understand they will be called to account if
something goes wrong
• Make it important

7. How do you create workable systems?
• Go back to basics, map out with your staff the
risks they face in relation to people,
environment and task
• Create mitigations for every risk
• Give them tools they say they need

8. Why bother?
• Biggest challenge for any organisation
• Improves reporting
• Enables you to roll out robust systems and
practises
• Enables you to respond swiftly to issues
• Good for morale
• Ensures positive induction into processes

9. Good Culture
• WISE (working in a safe environment)
programme (Danone)
• Onecom – consultancy work following a
robbery
• Pharmaceutical company – talks to on the
road sales staff

10. www.suzylamplugh.org
suzylamplughtrust
@live_life_safe
Training, consultancy, talks, train the trainer
020 7091 0014
www.stalkinghelpline.org
0808 802 0300
For more information…