Business Analytics for the Airline MRO Industry: An Analytics Master class

Business Analytics for the Airline
MRO Industry
An Analytics Master class

Corporate Marketing – Hexaware Technologies

Introductions

• Company
• Travel & Transportation Industry Vertical
• Key Individuals
• Presenter: Ms. Sheba K Fernando
• Sheba, is a Principal Consultant in Business Intelligence & Analytics Practice at Hexaware. Has over 13
years of experience and has been defining and delivering services in Business Intelligence and Data
Warehousing that includes BI, ETL, Data Quality, Master Data and OLAP. Sheba has conducted several
workshops and assessments for global customers across various industries including Airlines in building
Analytical solutions to address specific business challenges and in defining data management framework
for integrated information delivery

• Subject Matter Expert: Mr. Sunil Joshi
• Sunil, has 15+ years of IT experience, of which last 10 years has been in Aircraft Engineering
Maintenance (MRO) application software. As part of his services to airlines M&E application, he has
been providing business & technical solutions on various MRO modules from Material Management
(Material Request, Purchasing, Inventory movements), Shop Floor, Maintenance Packages in M&E,
Technical Records, and Line Maintenance. He has been involved in designing and Implementing the
solutions, his core area of specialization is Material Management, Shop Floor and Maintenance Package
in M&E

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© Hexaware Technologies. All rights reserved.

Hexaware’s Services Portfolio

Application Services
Product Engineering / Re-Engineering
Independent Testing
Business Intelligence & Analytics
Enterprise Solutions (MS,Oracle,Sap)
BPO
Infrastructure services

SERVICES INDUSTRY

End to End Service Provider : Consulting , Design , Built , Test , Execute , Operate

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©© Hexaware Technologies. All rights reserved.
Hexaware Technologies. All rights reserved.

Travel & Transportation @ Hexaware

Facts & Figures
• Focused Practice with significant revenue stream – 25% Y-O-Y growth
• 20% + revenue contribution to Hexaware I 45 + Clients I 1000+ Technical &
Functional Consultants with experience
Gartner quote
“Leading IT service provider in Passenger Services segment”

Key Differentiators
• Domain expertise : Covering Material Management, Industry Experts
• Hands-on experience in Travel &
Maintenance Engineering, Line-Maintenance,
Transportation domain
Aircraft Configuration, PSS, GDS etc.
Technologists
• Technology : ERP, Legacy (TPF, USAS) to New Gen • Experience across diversified
(J2EE, .NET) Technologies
• Proven ability in large re-engineering & Product development Knowledge Managers
• Advanced Solutions Group : Dedicated group focusing • Maintain repository of best practices,
on developing accelerators, frameworks white papers and other documents
Business Analysts / Testing
tools for specialized services
• Years of involvement in domain centric
• Strategically Industry Aligned
projects

Market Watch
Design & Product /
Identify Niche Market Study & Gap Conceptualize
Build Service
Analysis
Market Analysis Realization Launch
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Business Intelligence & Analytics Practice

Our Core Expertise Actionable Intelligence Enabled.

• Strategic BI Roadmap Definition
• Enterprise Data Warehouse Governance
90+
Establish • BI Platform Evaluation Satisfied Customers
• Business Case - Benefits Insight (Gartner quotes Hexaware as
leading BI Vendor)

• Analytics Implementation
• Product Upgrades

Enhance • Dashboard Deployment
• Data Integration Extensions
• Data Quality & MDM Governance

• BI CoE Setup - Factory model
• Platform Consolidation
Transform • Product Migration BI&A Innovation
• Metadata Management
Solution Accelerators to enable rapid, cost-
• BI 3.0 - Mobility - Social - Cloud effective and high quality BI Solution

IP Accelerators 5

Now what is
MRO Analytics

Presenter: Sheba K Fernando

What Happened ???

From Hindsight … to Foresight and Insight

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Poll Question - 1
Do you currently have a Business Intelligence reporting application ?

 Yes

 No, but will be initiating a Business Intelligence project in 2012

 No, not decided to start yet

 Others (please type in)

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Trends Across MRO Industry

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MRO Industry Outlook from MRO Experts

Challenges

• Oil prices, airline cost pressures
• OEM MRO growth
• Less maintenance intensive airframes
• Delay in New Generation wide body aircrafts
• Capital requirements to develop new product lines
• Global labor shortage

Growth Strategies

• Labor
• Value Creation
• Mergers and Acquisitions
• Diversification

Source: Oliver Wyman and TEAMSAI Consulting Services 10

Answers for Business
Inventory Maintenance
 How are the order fill rates ?  How do I plan my future events ?
 What are my surplus holdings ?  What is the average turn around
time?
 What is shelf life of the tools and
components?  Do I have labour with right skills?

Procurement
 What is my spend rate and
procurement lead time?
 Who are the key suppliers of
Alternate parts (PMA)?
 What is the discount and average
credit days from suppliers?
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Hexaware MRO Analytics Pack

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MRO Analytics – System Overview

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MRO Analytics - Architecture

Ad-hoc Analysis

MRO
Application

Analytical Reports
Analytic
Universal Data
ERP Data Structure
Application Structure
Data Extraction
Transformation
and Mapping Business
and Integration
Layer

Point Soln-
Legacy
Applications Business Question Bank Repository –What to analyze?
Canned Reports
Metrics Repository – What to manage?
Report Templates – What and how to visualize?
Data model – What to store for analysis?

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Why MRO Analytics ?

Inventory Maintenance Procurement
Possible Analysis Possible Analysis Possible Analysis
 Material requests & fill rates  Spend for planned future events  Spend by - region, supplier,
commodity
 Redistributing surplus stock  Failure trends and opportunities
 Supplier score card
 Actual Metrics Vs Standards
 Optimize Reorder levels  Time to supply and cost
 Maintenance vs Inventory vs
 Stock allocation between sites procurements  Compliance

Benefits Benefits Benefits
 Improved efficiency in locating spares  Optimized operation time usage  Better lead times & discounts
 Inventory rationalization  Avoid potential failures  Reduced supplier delivery errors
 Reduced inventory holding costs  Improved service performance & TAT  Reduced capital investment
 Reduce stock out risk  Better planning cycles  Right Supplier for right part

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MRO Analytics Demo

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Poll Question - 2
Which of the following MRO function do you need a better insight in
terms of reporting and analysis ? Select 3 most important items

 Maintenance and Services - Cost & Revenue
 Parts inventory location and shelf life
 Procurement planning and forecasting
 Sector & Defects Analysis on Line Maintenance
 Others ( please type the function name)

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Analytics Implementation Approach

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Analytics Implementation: Packaged

Build from scratch BI Packaged Solution

Training &
Roll-out
 Fastest Deployment
Define Matrix &
Dashboards  Lower TCO
 Assured business value

DW Design
Training &
Roll-out
Extend
Dashbaords
Back-end ETL Customize Model
mapping
Customize Pre-
built ETL

Quarters or Years Weeks or Months

Source: Oracle 19

BI Road Map for MRO Analytics

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Analytics Next steps

• Create business case and gain executive sponsorship
• Stakeholders involvement
• Decide on the right analytics solution
• Involve users
• Profile and understand data of underlying MRO and
transactional systems
• Start small , deliver in iterations
• Training and user road shows

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Poll Question - 3
What are the MRO products / applications used in your organization ?

 Typical MRO products (please type in the product name)
 ERP product (please type in the product name)
 Home grown application

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Questions Please

Your Contact :
Vaibhav Sharma – Global Marketing
E-mail: VaibhavS@hexaware.com
Telephone: +1-609 409 6950 | Ext: 3
India Number: +91-9004140183
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Thank You

© 2012 Hexaware Technologies Limited. All rights reserved. For internal circulation only. Neither this publication nor any
part of it may be reproduced, stored in a retrieval system or transmitted in any form or in any means, electronic,
mechanical, photocopying, recording or otherwise, without prior permission of Hexaware Technologies Limited.
Published by Corporate Marketing & Communications

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www.hexaware.com

Business Analytics for the Airline MRO Industry: An Analytics Master class

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Business Analytics for the Airline MRO Industry: An Analytics Master class