Performance driven dashboards & role based portals d hill bmick arc orlando 2008


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Performance driven dashboards & role based portals d hill bmick arc orlando 2008

  1. 1. Performance Driven Dashboards & Role-Based Portals Bob Mick Dick Hill ARC Advisory Group ARC Advisory Group Vice President i id Vice President Vi P id
  2. 2. Agenda Issues and Drivers Manufacturing Performance Technology Considerations Supplier Strategies Innovation and Web 2.0 Panel Discussion 2 © ARC Advisory Group
  3. 3. What Business Issues are Behind Role-based Portals? Business-based Performance Improve Operations Effectiveness and Productivity Seamless Integration of Islands of Information Information Overloading I f ti O l di Fostering Innovation Changing Demographics Get the Right Information to the Right Person who can take the Right Actions 3 © ARC Advisory Group
  4. 4. What is Your Role?Maintenance ManagementEH&S Operations Requires Bringing the Information you need to You when you need it! 4 © ARC Advisory Group
  5. 5. What is Optimum for You?Maintenance ManagementEH&S Operations Different Views of the Same Information Data Sets 5 © ARC Advisory Group
  6. 6. Where Do You Need Role-Based Portals? √ √ √ √ √ √ √ √ √ √ √ √ √ √ …Wherever decisions are being made that Wherever impact your business! 6 © ARC Advisory Group
  7. 7. People-CentricPeople Centric Technology… Dashboards to Portals …
  8. 8. More Business Objectives Focus On PeopleOn the Road to Action Common High Level Objectives •BBetter Decisions D i i • Higher Productivity • Innovation Execution Requires Drilling Down a Level • This is where it gets really interesting • Analyzing Performance Initiatives 8 © ARC Advisory Group
  9. 9. Manufacturing Performance Initiatives“People-Centric” Up Front – Others Are Important Too People Assets Visibility, R l b Vi ibilit Role-based,d Uptime, OEE, Cost Collaboration, Flexibility Information Processes & Events Workflow & Business Analytics, Knowledge Analytics Knowledge, Process Automation Compliance, Actionable PLM Logistics Suppliers Customers Business Management Business Operations Product Order WIP & Definitions Production Completion p Inventory & Production Orders & Resource Status Capabilities Consumption Production Management Manufacturing Operations NA … EMEA Asia 9 © ARC Advisory Group
  10. 10. Start with the Business Need – Not TechnologyThere are a Range of People Needs and Solutions Differ Better Decisions Higher Productivity Innovation Lacks Visibility Lacks Context Lacks Flexibility Diverse Needs Collaboration Dashboards Role- Role-Based Tools With Drill Down Environments Web 2.0 Technology Often Defines the Language But is not the Biggest Challenge 10 © ARC Advisory Group
  11. 11. Strategies and RequirementsSome Ideas … Decisions (Visibility) •K Key information, current, when t t k action i f ti t h to take ti Productivity (Context, Role-based) • Quality user interface (focused, easy, fast, …) • Match skills of the role – environment • Information needed to do the Job Innovation (Flexibility, Collaboration) • Ability to tune the work environment • Role-based tools (Do more with less IT skills) ( ) • Collaborative tools 11 © ARC Advisory Group
  12. 12. Technology Considerations for SolutionsA Lot of Work Goes On Behind the Screens Architecture & Interoperability (SOA) Diverse User E i Environmentst Role-specific Tools Role specific (Portal, email, …) (Configurable) Technology Alerts, Events Privacy & Safety Platform (Actions) (Security) Consistent Workflow High Quality & Integration Administration Information (Processes) Monitoring Management (Reliability) (RDB, MDM, …) Build on a Solid Technology Strategy Partner With Technology Platform Supplier 12 © ARC Advisory Group
  13. 13. Software Suppliers Are Targeting PerformanceDashboards, Role-based Portals & Tools, … Application Suppliers Information Worker • Adopting technology platforms dop g o ogy p a o Environments •Suites • Building vertical industry •Industry Solutions performance solutions •Dashboards •Portal Components • Building performance dashboards •Role Environments with d ill d ith drill down •Email Integration •Service Enablement • Building role-specific environments Technology Platform Technology Suppliers gy pp • Improving Portal Environments •Portal Environments •Portal Components • Adding Web 2.0 capabilities •Process Engine (Wiki, blogs, RSS, Tagging, … •Relational Database •Content Management • Developing tools for non- l l f •Security programmers – flexibility •Service Registry •Development tools • Working with Application suppliers •Operating System A Better Starting Point for You to Improve People Performance 13 © ARC Advisory Group
  14. 14. “Web 2.0”More Than Technology (Isn’t everything?) New Technologies? Familiar Environments • A collection of wiki, blog, RSS, mashup, tagging, … Application Web Sites Portal Environments (Browser) Frameworks (actually not all that new) (thick client) Enabling Innovation Information Worker Emphasize Collaboration Environments and Flexibility y Pervasive Flexible New behavior? Application Role-based Tools Environments “Web 2.0” • Yes, for many people (email, spreadsheet) New business model? Latest Developments • Doubtful. New possibilities? Yes Finally, Making Progress On People Collaboration Tools 14 © ARC Advisory Group
  15. 15. SummaryDefine Business Objectives Clearly j y Not lacking in areas to improve p … but which ones Better Decisions Higher Productivity Innovation … what is the real cost? Lacks Visibility Lacks Context Lacks Flexibility Not l ki N t lacking in technology i t h l Diverse Needs Di N d … need to partner with Collaboration suppliers Dashboards Role-Based Tools With Drill Down Environments Web 2.0 Behind the screen work is non-trivial Get G t ready for a new wave of d f f people oriented solutions …how can they really help? Striving for New Levels of Performance and Innovation 15 © ARC Advisory Group
  16. 16. Thank YouFor more information, contact Bob Mick or Dick Hill at or 16 © ARC Advisory Group
  17. 17. Discussion Questions What are some of YOUR experiences? What justification have you used to develop and deploy role-based portal? Where have you seen the benefits? Has the workforce accepted these tools? What sort of training has been required? Any “Roles” NOT covered by your current Roles approach? Deployment Experiences? Good or Bad 17 © ARC Advisory Group