Bullhorn collects huge amounts of data as our tens of thousands of sales
and recruiting professionals use our software day in and day out — and now
it’s time to share the results! After considering the questions you ask of your
own company’s performance, we’ve dug up the data to show you how you
compare to other staffing and recruiting firms. See how the metrics you run
for your company stack up to others in the industry.
Intellitrends Results for Dealer Website Visitor SurveyAncira Auto Group
The document summarizes the results of a study on dealer internet leads. Key findings include:
1) Over half of respondents said 1-10% of sales are generated via the internet, with most others saying 11-25%.
2) Quality of leads from dealers' own websites were rated highest, followed by manufacturer sites, with third party leads lowest.
3) Dealers want better lead quality and more from manufacturer sites to enhance their internet efforts.
4) Most dealers feel not fully utilizing the internet and plan moderate to large growth of their internet sales areas.
The document discusses the results of a research study commissioned to understand customer perceptions of "Business Grade." Key findings include:
- 45% of companies feel their IT competency is better than competitors but only 17% are using hosted data centers.
- Half of companies review their strategy annually but only 50% use cloud apps.
- Responses were positive and questions resonated, though definitions of "Business Grade" varied.
Cause Marketing AMC Survey Slides (2008)Steve Drake
The document summarizes the results of a 2008 survey of 86 associations regarding their involvement in cause marketing programs. Some key findings:
- Over half of respondents had paid staff, while AMCs managed 43% of associations. Most were national/international in scope.
- Over a third had budgets less than $500k, while 17% had over $5 million.
- 56% were aware of but had no direct experience with cause marketing, while 22% had some involvement in related programs.
What Are Our Prospects Are Thinking Right Now Michael Starke, Vp Of Researchmichaelstarke
This presentation addresses the impact of the economy on the senior housing consumer and is based on telephone surveys completed in March of 2008 and 2009 and 42 focus groups completed in the 12 months between the two surveys. I\'d be interested in your thoughts and feedback.
Findings from 2011 CASE/mStoner/Slover Linett Survey of Social Media & Advanc...Michael Stoner
These slides are from a presentation that Cheryl Slover-Linett and I did at the CASE Social Media & Community Conference. It's a report on key findings from the 2011 CASE/mStoner/Slover Linett Survey of Social Media & Advancement, along with some implications and recommendations.
Wisdom of crowds business intelligence market study findings overviewYellowfin
The latest edition – based on 859 responses from professionals with first-hand experience using vendor products and services – analyzes market place trends throughout 2011 and assess user perceptions towards BI for the coming year. The study also compares and ranks 17 of the world’s foremost BI vendors, their solution and associated services. Yellowfin achieved the equal highest overall ranking (4.57 out of five), as well as best outright score in the study’s “Emerging Business Intelligence Vendors” sub-group.
Yellowfin outscored traditional big name players, including Microsoft, IBM, SAP Business Objects, MicroStrategy, SAS Institute and Oracle. Yellowfin also outperformed other high profile vendors, including Information Builders, Actuate, Qliktech, Tibco Spotfire, Dimensional Insight, Arcplan, Pentaho and Jaspersoft.
Vendors are ranked on a five-point scale, across 33 different criteria, based on seven categories, including: Sales experience, value, quality and usefulness of product, quality of technical support, quality and value of consulting services, integrity and whether existing clients would recommend the vendor and its product to others.
The document summarizes the findings of a McKinley Economic Impact Assessment (EIA) study on the effects of the global economic situation on associations in 2009. It shows that most associations reported declines across key business lines like annual meetings, sponsorships, and membership. In response, many associations implemented budget cuts, hiring freezes, salary freezes, and staff reductions. Preliminary results from a 2010 EIA study indicate that most associations expect similar impacts will continue into 2010 through further budget cuts, freezes, and reductions.
This document summarizes performance benchmark data from 55 organizations that use email-to-action campaigns across 8 countries. It finds that while recruitment rates are satisfactory, participation rates, development of supporters over time, and retention of supporters need improvement. Supporter overlap between organizations is also small. The document provides ranges of key metrics like participation rates and recommends that organizations focus on increasing participation, activity levels, and retention to boost performance.
Intellitrends Results for Dealer Website Visitor SurveyAncira Auto Group
The document summarizes the results of a study on dealer internet leads. Key findings include:
1) Over half of respondents said 1-10% of sales are generated via the internet, with most others saying 11-25%.
2) Quality of leads from dealers' own websites were rated highest, followed by manufacturer sites, with third party leads lowest.
3) Dealers want better lead quality and more from manufacturer sites to enhance their internet efforts.
4) Most dealers feel not fully utilizing the internet and plan moderate to large growth of their internet sales areas.
The document discusses the results of a research study commissioned to understand customer perceptions of "Business Grade." Key findings include:
- 45% of companies feel their IT competency is better than competitors but only 17% are using hosted data centers.
- Half of companies review their strategy annually but only 50% use cloud apps.
- Responses were positive and questions resonated, though definitions of "Business Grade" varied.
Cause Marketing AMC Survey Slides (2008)Steve Drake
The document summarizes the results of a 2008 survey of 86 associations regarding their involvement in cause marketing programs. Some key findings:
- Over half of respondents had paid staff, while AMCs managed 43% of associations. Most were national/international in scope.
- Over a third had budgets less than $500k, while 17% had over $5 million.
- 56% were aware of but had no direct experience with cause marketing, while 22% had some involvement in related programs.
What Are Our Prospects Are Thinking Right Now Michael Starke, Vp Of Researchmichaelstarke
This presentation addresses the impact of the economy on the senior housing consumer and is based on telephone surveys completed in March of 2008 and 2009 and 42 focus groups completed in the 12 months between the two surveys. I\'d be interested in your thoughts and feedback.
Findings from 2011 CASE/mStoner/Slover Linett Survey of Social Media & Advanc...Michael Stoner
These slides are from a presentation that Cheryl Slover-Linett and I did at the CASE Social Media & Community Conference. It's a report on key findings from the 2011 CASE/mStoner/Slover Linett Survey of Social Media & Advancement, along with some implications and recommendations.
Wisdom of crowds business intelligence market study findings overviewYellowfin
The latest edition – based on 859 responses from professionals with first-hand experience using vendor products and services – analyzes market place trends throughout 2011 and assess user perceptions towards BI for the coming year. The study also compares and ranks 17 of the world’s foremost BI vendors, their solution and associated services. Yellowfin achieved the equal highest overall ranking (4.57 out of five), as well as best outright score in the study’s “Emerging Business Intelligence Vendors” sub-group.
Yellowfin outscored traditional big name players, including Microsoft, IBM, SAP Business Objects, MicroStrategy, SAS Institute and Oracle. Yellowfin also outperformed other high profile vendors, including Information Builders, Actuate, Qliktech, Tibco Spotfire, Dimensional Insight, Arcplan, Pentaho and Jaspersoft.
Vendors are ranked on a five-point scale, across 33 different criteria, based on seven categories, including: Sales experience, value, quality and usefulness of product, quality of technical support, quality and value of consulting services, integrity and whether existing clients would recommend the vendor and its product to others.
The document summarizes the findings of a McKinley Economic Impact Assessment (EIA) study on the effects of the global economic situation on associations in 2009. It shows that most associations reported declines across key business lines like annual meetings, sponsorships, and membership. In response, many associations implemented budget cuts, hiring freezes, salary freezes, and staff reductions. Preliminary results from a 2010 EIA study indicate that most associations expect similar impacts will continue into 2010 through further budget cuts, freezes, and reductions.
This document summarizes performance benchmark data from 55 organizations that use email-to-action campaigns across 8 countries. It finds that while recruitment rates are satisfactory, participation rates, development of supporters over time, and retention of supporters need improvement. Supporter overlap between organizations is also small. The document provides ranges of key metrics like participation rates and recommends that organizations focus on increasing participation, activity levels, and retention to boost performance.
Detailed report on RealWire's findings on the scale and extent of irrelevant press releases as highlighted in the animation "An Inconvenient PR Truth". Visit www.inconvenientprtruth.com for more information about the campaign.
The document summarizes online usage trends in Canada from Q4 2009 to Q4 2010. It found that the number of total internet users grew slightly, with the largest growth among those aged 55 and older, up 12%. Several categories saw large increases in unique visitors, particularly political news sites, which were up 47%. Social networking and blog sites also continued growing, with more time spent on blogs, which saw a 58% increase in minutes.
Value and Engagement in the Era of Social Entertainment and Second ScreensEdelman
1) The document discusses research into consumer behavior and preferences around entertainment in the digital era. It finds that value placed on entertainment is at a three-year high, though cinema viewing continues to decline.
2) Television and the internet remain the most frequently used sources of entertainment, but consumers are increasingly watching content on other devices like laptops. Personal enjoyment and quality are top priorities for consumers.
3) Social networks like Facebook are popular for discussing entertainment, with most conversations occurring after consumption. However, audiences are wary of automated notifications and recommendations from brands. Personalization and an authentic voice are important to cut through increasing digital noise.
This document discusses strategies for cultivating and optimizing an affiliate marketing "long tail". The long tail refers to the large number of affiliates that may drive relatively few sales individually, but contribute significantly in aggregate. The document provides examples of challenges advertisers face with long tails and gives recommendations for segmenting, benchmarking, and treating long tail affiliates differently through incentives, creative flexibility, and recruitment efforts in order to increase their contributions over time.
The survey of 141 CME professionals found that most use social media personally and are intermediate users professionally. While most organizations use social media, only 24% have formal strategic plans. Respondents were most likely to participate on Facebook and Twitter monthly and as spectators. Few had advanced social media knowledge and few organizations had plans to use it for needs assessment or ongoing engagement in the next year.
The 2010 Edelman Trust Barometer studied trust in institutions across 22 countries including 7 in Asia Pacific. It found:
1) Trust in government increased in Asia Pacific from 2009 to 2010 but decreased in Indonesia.
2) Trust was highest in Singapore at 74% for government and lowest in Indonesia at 41%.
3) NGOs have become more trusted in Asia Pacific, reaching similar levels as business and media but governments remain the most trusted institution overall.
This document provides details from an executives survey conducted in 2012, including:
- The methodology involved surveying over 1,200 executives from private companies with more than 10 employees between March 2011 and February 2012.
- Key details about the target executive population, including that over half manage 10 or more employees, have higher education, and have an average income over €3,000 per month.
- Profile information about the surveyed executives, including their industries, ages mostly between 35-54, education levels, and gender being majority male.
- Information about HUMO magazine's reach among executives, including it having over 28% weekly readership among executives.
This survey summarizes the results of a study on the "Go Commercial" value proposition. The majority of respondents were female, single, between 25-35 years old and earning less than N5,000. Most shopped at local specialized markets once a week and found the experience stressful. However, most felt the commercial option was valuable and would pay 10% more for the service.
Symantec’s 2010 Global SMB Information Protection Survey found that small and midsized businesses (SMBs with 10 to 499 employees) are now making protecting their information their highest IT priority, as opposed to 15 months ago when a high percentage had failed to enact even the most basic safeguards. This shift makes sense as SMBs are facing increased threats from cyber attacks, lost devices and loss of confidential or proprietary data.
John Massman presented on using data visualization to effectively communicate insights from data analyses. He discussed two case studies where emphatic graphs combining key information and consequences were used to have pointed discussions that led to positive outcomes. In one case, an analysis of 1700 adult-child matches identified characteristics that correlated with long-term relationships, directly resulting in a programmatic change. In another case, quantifying the benefits of long-term mentoring relationships allowed an organization to report tangible benefits to stakeholders. Massman advocated for data presentations that create "wow factors" to engage audiences.
Google Automotive provides this data and presentation to automotive marketing professionals.
The ADM Professional Community is a living example of the compelling value proposition for online communities that serve the automotive industry. ADM serves as proof that the impact of Social Media on the automotive vertical is more significant than widely understood. Be sure to visit the ADM Professional Community at http://www.AutomotiveDigitalMarketing.com or the acronym URL at http://www.ADMPC.com or the Twitter URL at http://ADM.fm today, and don't just be a Lurker... Join!
Life Jim: Pharma and Digital Marketing in Emerging Marketsadamjosullivan
This document discusses the opportunities for digital marketing in the pharmaceutical industry, particularly in emerging markets. It notes that digital spending by pharmaceutical companies has grown significantly in recent years and drivers for digital include its communication capabilities, channel preferences, and lower relative cost compared to traditional approaches. The document also highlights that emerging markets have seen explosive growth in internet and technology usage, creating opportunities to reach patients and healthcare providers through digital channels. It provides recommendations on how to approach digital marketing, including defining objectives, understanding local needs, building capabilities, providing support, and measuring performance.
The 2011 Edelman Trust Barometer found:
1) Trust in institutions increased globally, with trust in NGOs rising the most at +5%. Trust also increased for business (+4%), government (+2%), and media (+1%).
2) In Asia-Pacific, trust increased more substantially than globally in all institutions except the media. Trust in business and government rose significantly by +16% and +14% respectively.
3) While trust increased in most countries, the US saw an overall decline in trust across all institutions, similar to drops in 2008-2009.
This research examines the expanding role of online reputation in both professional and
personal lives. It studies how recruiters and HR professionals use online reputational
information in their candidate review processes, and how consumers feel about this use of their information. It investigates the steps consumers take to monitor and protect their online reputation.
Study commissioned by Microsoft and made available for Data Privacy Day, January 28, 2010.
This document presents the results of a 2012 benchmarking study for staffing firms. It includes awards for categories like best data quality, candidate sourcing, fill rate, submitting qualified candidates to clients, and adding value to clients. Charts show the performance and consistency of firms by size. The document aims to help staffing firms compare their performance metrics to others in the industry.
The document discusses e-CRM adoption in Belgium based on a survey. Some key findings:
1) Adoption of e-CRM is still in an early stage, with many companies not planning to implement it. Those who have report improvements or expect benefits.
2) Top reasons for implementing e-CRM are to increase revenue through customer acquisition and reduce costs. Improving marketing productivity is also a key driver.
3) Most companies opt for on-premise CRM platforms that integrate with existing IT systems, rather than cloud-based solutions. Custom solutions are also used.
Detailed report on RealWire's findings on the scale and extent of irrelevant press releases as highlighted in the animation "An Inconvenient PR Truth". Visit www.inconvenientprtruth.com for more information about the campaign.
The document summarizes online usage trends in Canada from Q4 2009 to Q4 2010. It found that the number of total internet users grew slightly, with the largest growth among those aged 55 and older, up 12%. Several categories saw large increases in unique visitors, particularly political news sites, which were up 47%. Social networking and blog sites also continued growing, with more time spent on blogs, which saw a 58% increase in minutes.
Value and Engagement in the Era of Social Entertainment and Second ScreensEdelman
1) The document discusses research into consumer behavior and preferences around entertainment in the digital era. It finds that value placed on entertainment is at a three-year high, though cinema viewing continues to decline.
2) Television and the internet remain the most frequently used sources of entertainment, but consumers are increasingly watching content on other devices like laptops. Personal enjoyment and quality are top priorities for consumers.
3) Social networks like Facebook are popular for discussing entertainment, with most conversations occurring after consumption. However, audiences are wary of automated notifications and recommendations from brands. Personalization and an authentic voice are important to cut through increasing digital noise.
This document discusses strategies for cultivating and optimizing an affiliate marketing "long tail". The long tail refers to the large number of affiliates that may drive relatively few sales individually, but contribute significantly in aggregate. The document provides examples of challenges advertisers face with long tails and gives recommendations for segmenting, benchmarking, and treating long tail affiliates differently through incentives, creative flexibility, and recruitment efforts in order to increase their contributions over time.
The survey of 141 CME professionals found that most use social media personally and are intermediate users professionally. While most organizations use social media, only 24% have formal strategic plans. Respondents were most likely to participate on Facebook and Twitter monthly and as spectators. Few had advanced social media knowledge and few organizations had plans to use it for needs assessment or ongoing engagement in the next year.
The 2010 Edelman Trust Barometer studied trust in institutions across 22 countries including 7 in Asia Pacific. It found:
1) Trust in government increased in Asia Pacific from 2009 to 2010 but decreased in Indonesia.
2) Trust was highest in Singapore at 74% for government and lowest in Indonesia at 41%.
3) NGOs have become more trusted in Asia Pacific, reaching similar levels as business and media but governments remain the most trusted institution overall.
This document provides details from an executives survey conducted in 2012, including:
- The methodology involved surveying over 1,200 executives from private companies with more than 10 employees between March 2011 and February 2012.
- Key details about the target executive population, including that over half manage 10 or more employees, have higher education, and have an average income over €3,000 per month.
- Profile information about the surveyed executives, including their industries, ages mostly between 35-54, education levels, and gender being majority male.
- Information about HUMO magazine's reach among executives, including it having over 28% weekly readership among executives.
This survey summarizes the results of a study on the "Go Commercial" value proposition. The majority of respondents were female, single, between 25-35 years old and earning less than N5,000. Most shopped at local specialized markets once a week and found the experience stressful. However, most felt the commercial option was valuable and would pay 10% more for the service.
Symantec’s 2010 Global SMB Information Protection Survey found that small and midsized businesses (SMBs with 10 to 499 employees) are now making protecting their information their highest IT priority, as opposed to 15 months ago when a high percentage had failed to enact even the most basic safeguards. This shift makes sense as SMBs are facing increased threats from cyber attacks, lost devices and loss of confidential or proprietary data.
John Massman presented on using data visualization to effectively communicate insights from data analyses. He discussed two case studies where emphatic graphs combining key information and consequences were used to have pointed discussions that led to positive outcomes. In one case, an analysis of 1700 adult-child matches identified characteristics that correlated with long-term relationships, directly resulting in a programmatic change. In another case, quantifying the benefits of long-term mentoring relationships allowed an organization to report tangible benefits to stakeholders. Massman advocated for data presentations that create "wow factors" to engage audiences.
Google Automotive provides this data and presentation to automotive marketing professionals.
The ADM Professional Community is a living example of the compelling value proposition for online communities that serve the automotive industry. ADM serves as proof that the impact of Social Media on the automotive vertical is more significant than widely understood. Be sure to visit the ADM Professional Community at http://www.AutomotiveDigitalMarketing.com or the acronym URL at http://www.ADMPC.com or the Twitter URL at http://ADM.fm today, and don't just be a Lurker... Join!
Life Jim: Pharma and Digital Marketing in Emerging Marketsadamjosullivan
This document discusses the opportunities for digital marketing in the pharmaceutical industry, particularly in emerging markets. It notes that digital spending by pharmaceutical companies has grown significantly in recent years and drivers for digital include its communication capabilities, channel preferences, and lower relative cost compared to traditional approaches. The document also highlights that emerging markets have seen explosive growth in internet and technology usage, creating opportunities to reach patients and healthcare providers through digital channels. It provides recommendations on how to approach digital marketing, including defining objectives, understanding local needs, building capabilities, providing support, and measuring performance.
The 2011 Edelman Trust Barometer found:
1) Trust in institutions increased globally, with trust in NGOs rising the most at +5%. Trust also increased for business (+4%), government (+2%), and media (+1%).
2) In Asia-Pacific, trust increased more substantially than globally in all institutions except the media. Trust in business and government rose significantly by +16% and +14% respectively.
3) While trust increased in most countries, the US saw an overall decline in trust across all institutions, similar to drops in 2008-2009.
This research examines the expanding role of online reputation in both professional and
personal lives. It studies how recruiters and HR professionals use online reputational
information in their candidate review processes, and how consumers feel about this use of their information. It investigates the steps consumers take to monitor and protect their online reputation.
Study commissioned by Microsoft and made available for Data Privacy Day, January 28, 2010.
This document presents the results of a 2012 benchmarking study for staffing firms. It includes awards for categories like best data quality, candidate sourcing, fill rate, submitting qualified candidates to clients, and adding value to clients. Charts show the performance and consistency of firms by size. The document aims to help staffing firms compare their performance metrics to others in the industry.
The document discusses e-CRM adoption in Belgium based on a survey. Some key findings:
1) Adoption of e-CRM is still in an early stage, with many companies not planning to implement it. Those who have report improvements or expect benefits.
2) Top reasons for implementing e-CRM are to increase revenue through customer acquisition and reduce costs. Improving marketing productivity is also a key driver.
3) Most companies opt for on-premise CRM platforms that integrate with existing IT systems, rather than cloud-based solutions. Custom solutions are also used.
Sales Webinar | Leveraging Lessons Learned in 2012 to Exceed Financial Goals ...Altify
Erik Charles, an incentives strategist at Xactly Corporation, presented strategies for exceeding financial goals in 2013 based on lessons learned in 2012. He discussed reviewing 2012 incentive plans and compensation data to improve 2013 plans. Specifically, he suggested knowing costs, spending more on top sales performers, and investing in coaching mid-level reps. Charles emphasized connecting all elements of the incentive plan, from goals and roles to budgets and payments, to ensure plans drive the desired business results.
The document discusses what drives effectiveness and what metrics should be used to measure it. It finds that the most commonly used metrics like awareness, loyalty, and short-term responses are often not the most effective. More effective metrics include share of voice, advocacy over loyalty, and profit growth over sales growth. Additional findings show that emotional strategies yield stronger results than rational ones, and that television enhances campaign effectiveness when used along with online channels. The ultimate driver of effectiveness, advocacy, is often ignored despite its importance.
The document provides a recap of Rock the Aisle Bridal Productions' fall 2011 bridal show season. It summarizes data collected from brides and exhibitors across three shows, including bride demographics, exhibitor satisfaction survey results, and the spring 2012 show schedule. Exhibitors can sign up for upcoming shows by selecting a show on the website, choosing their display category and booth size, and completing the registration form.
A majority of small businesses are experiencing revenue growth in 2012, according to new survey data from Constant Contact®, Inc. While the Constant Contact Small Business Pulse Survey reveals optimism about 2012, attracting new customers continues to keep small business owners up at night.
How Banks will Generate Revenue on Payments and Checking in the New EraDavid Kerstein
Presentation at the BAI Payments Connect Conference, March, 2010. Survey of bankers to understand implications of new changes in Reg E, impact on earnings, and future changes in Checking Account revenue.
3.5
3.0
5 Dealing with new media and
communication channels
2.5 6 Differentiating from competitors
7 Dealing with patients' increased
influence and knowledge
2.0
1 2 3 4 5 6 7
Top Health Care challenges ranked by importance
N=89 11
Chapter 2: Take away
Patients will become more critical and proactively compare treatments
Dealing with authorities, payers and cheaper alternatives will be the top
challenge for marketers
Differentiating from competitors and measuring ROI will also be major
challenges
12
Chapter 3: Strategies
The document discusses the role of a business analyst (BA). It provides an overview of what a BA is, why it's important to understand your organization's BA, demographics of the BA field, a typical day for a BA, and challenges BAs face. It also outlines best practices for BAs, such as identifying stakeholders, understanding the scope of change, considering alternatives to meet goals with minimal effort, and ensuring requirements traceability. The presentation resources include surveys from Forrester, IIBA, and others on topics like BA company size, preferred industries, team sizes, and tools used.
Participate or Dominate?
Email is a luxurious channel for marketers. You really can’t lose. Almost anything you do will make you some money, and following some basic principals will make you even more. That’s what we call participating.
Email can also be an extremely lucrative channel if you really focus your efforts and resources on maximizing its potential. It’s not as easy as just participating, but with the right tactics and relevant 3rd party data about your program as well as deep insight into your actual competitor’s behaviors, rather than generic industry information, you can build a winning strategy and stay on top of the most important tactics in the market. Now that’s what we call Dominating.
eDataSource will introduce their new Inbox Tracker and Delivery Tracker tools, as well as introduce critical consumer behavior and business attributes in email and ecommerce analytics for a few chosen retailers, showcasing winning strategies and tactical ways to utilize competitive analytics to outsmart your competition.
Presenters:
Carter Nicholas, CEO, eDataSource
G.B. Heidarsson, SVP Sales and Marketing, eDataSource
The document summarizes the results of a research study that surveyed over 10,000 consumers across 10 countries about their perceptions of customer service. Some key findings include:
- Fewer than one-third of consumers in most countries think businesses have increased their focus on customer service during difficult economic times. However, more consumers in India and Mexico believe businesses have made an extra effort.
- Around half to three-fifths of consumers feel businesses generally meet their expectations for customer service, but at least a quarter feel expectations are usually missed, over half in France and Mexico.
- Two-fifths or more of consumers in most countries think businesses are helpful but don't go beyond what's required to keep customers
The document summarizes the results of a survey of ASTA agency members comparing their performance in full year 2012 versus 2011. Key findings include:
- The majority of agencies reported increasing revenue, transactions, and number of clients in 2012 compared to 2011.
- Corporate agencies and retail leisure agencies reported higher rates of increased revenue than independent agents.
- Independent agents saw a larger gap between increased revenue and increased number of clients than other agency types.
- Tour/group travel saw the largest increase in sales across all agency types. Air sales increased most for corporate agencies.
The document discusses the role of the business analyst (BA). It provides statistics on BA demographics such as company size, industries, team sizes, and tools used. A typical BA's day involves activities like requirements gathering, facilitation, and modeling. Key challenges for BAs are vague requirements, unrealistic timelines, and finding time with business stakeholders. Best practices include identifying all perspectives, understanding impacts, considering alternatives, and maintaining traceability of requirements.
The Relationship Between Development Problems and Use of Software Engineering...SoftwarePractice
The document reports on two surveys of computational science and engineering (CSE) developers regarding their use of software engineering practices and experiences with common development problems. The surveys found that while most developers believe they have sufficient knowledge of software engineering, they experience frequent issues like rework, performance problems, and regression errors. Production developers view problems as more severe and use software engineering practices more than researchers. Many practices have not been widely adopted in CSE due to lack of knowledge about how to apply them.
Effective Measure & Spot On PR: Media Consumption & Habits of MENA Internet U...United Interactive™
The document provides findings from a survey of internet users in the Middle East and North Africa region conducted in July-September 2010. Some key findings:
- 32% of MENA internet users buy products or services online, compared to 62% in the UK. Online shopping is most common in the GCC countries.
- Males and females have different online purchasing profiles, with females preferring clothing and accessories and males preferring electronics.
- Media consumption habits during the Muslim holy month of Ramadan varied only slightly from July consumption patterns.
This document summarizes the findings of a 2012 global customer service survey conducted across 11 countries. Some key findings:
- About one third or fewer consumers in most countries felt businesses increased their focus on customer service, though more felt this way in India, Mexico, and Japan. More consumers in Australia, Italy, US and Canada felt businesses pay less attention to customer service.
- Over half of consumers in most countries felt businesses meet but do not exceed their expectations for customer service. Few felt expectations are exceeded, and around a third felt expectations are missed, higher in France.
- Two in five or more consumers in most countries felt businesses are helpful but don't go extra to keep business. More felt this way
BMW – A Future Vision for Sustainable Electric Mobility (http://bit.ly/Join-E...Paul Stith
Presentation given to attendees at the Electric Vehicle Business & Career Network A Future Vision for Sustainable Electric Mobility – Presented by Peter Dempster – EV Business Social, Silicon Valley Edition - April 2013. Join us on LinkedIn (http://bit.ly/Join-EVBCN)
The document summarizes key findings from the 2012 IAEWS Global Benchmark Survey of online employment services. It found that while many job boards track operational metrics like traffic and views per posting, fewer track financial metrics like marketing expenses. Mobile traffic is growing but still a minority for most. The report encourages job boards to measure KPIs as part of continuous improvement and to participate in future IAEWS benchmark surveys.
This document provides an overview of digital advertising effectiveness from comScore. It summarizes that click-through rates on banner ads are very small and shrinking over time. It also notes that heavy clickers, who drive the majority of clicks, are not representative of the overall internet population. However, the document establishes that digital advertising can be effective for branding when measured by lift in awareness, purchase intent, favorability, and sales. It suggests moving to more relevant metrics beyond clicks and explores solutions like post-buy analysis, understanding attitudinal changes, and measuring behavioral effects.
Similar to Bullhorn Live Benchmarking Session (20)
Higher profit margins through back office automation with chris farrell and r...bullhornlive
The document discusses how companies can increase profit margins through back office automation. It outlines the high costs of repetitive back office processes like billing and payroll. The golden rules for back office savings are to challenge every process, never enter data twice, never use paper, and build an open system strategy. The future of back offices involves open APIs, improved user experiences, and machine learning to reduce costs and errors from repetitive tasks.
Bullhorn live 2012 keynote presentationbullhornlive
This document provides an overview of Bullhorn's keynote presentation from 2012. It lists sponsors from 10 years prior and new services being offered, including adoption services, candidate experience services, data integrity services, and strategic consulting. It also discusses infrastructure upgrades, investing in customers, Bullhorn's track record and independence, and areas of focus like international expansion, service expansion, product expansion, best practices, mobile, social, local opportunities, and enabling recruitment through business intelligence and mobile products.
Run your business by the numbers fred shilmoverbullhornlive
1) ShoreTel's Cloud Division introduced analytics company InsightSquared and recruiting software company HireMinds to discuss running a business by the numbers.
2) InsightSquared discussed the importance of visualizing, personalizing, and taking action on analytics data in order to improve business performance.
3) HireMinds saw improvements in key metrics like presentations, sendouts, interviews, and revenue after implementing InsightSquared's analytics software to gain better transparency into their recruiting data.
Pre conference workshop 1 - product training with julianna record and john sa...bullhornlive
The document outlines an agenda for a product training on best practices for recruiters, salespeople, and administrators using Bullhorn software. The agenda includes three tracks that will cover new search techniques, building pipelines, customizing fields, and time management tips. Attendees will also participate in polls about their experience level, job function, and current candidate search engine.
This document summarizes the benefits of switching from Bullhorn's native email and calendar to Outlook or Google. It discusses how the integration works, why users should switch for improved functionality and reliability, and what aspects of email, contacts, calendar, and workflow are enhanced. ROI calculations show average annual savings of $24,808 per organization from increased productivity and reduced support costs. The document concludes by describing migration packages and next steps for customers interested in the switch.
Higher profit margins through back office automation with chris farrell and r...bullhornlive
This document discusses how companies can achieve higher profit margins through back office automation. It outlines how integrating different back office systems using APIs can eliminate redundant data entry and errors. The key points are:
1. Core back office processes like billing, payroll and reporting represent significant costs that can be reduced through automation.
2. Errors from manual data entry and duplicate data entry are costly.
3. Companies should challenge every back office process, avoid paper processes and redundant data entry, and build strategies around open systems that share data through APIs.
4. Emerging technologies like machine learning and improved user experiences will further drive down back office costs and improve processes over the next decade. Back office management is a strategic advantage
Earning your bullhorn black belt with russ wallisbullhornlive
Bullhorn offers various tools and features to help staffing firms manage their operations, beginning with basic functionality for tasks, tearsheets, and distribution lists. More advanced configurations include job tracking, private labels, departments, and user entitlements to enforce process. Professional services help with data cleanliness, turnkey solutions, and custom solutions to optimize the system for a firm's specific needs.
Bullhorn live 2012 keynote presentationbullhornlive
The document summarizes Bullhorn's keynote presentation from 2012. It highlights the following:
1) Bullhorn has been serving staffing firms for 10 years and lists many of their long-term customers.
2) New services being offered by Bullhorn include adoption services, candidate experience tools, data integrity services, and strategic consulting services.
3) Bullhorn has upgraded their infrastructure with increased data center capacity to support customer growth.
4) Bullhorn is investing in customers through training, guides, and accelerated training programs.
Pre conference workshop 2 best practices with melissa rosenbullhornlive
The document provides tips for staffing firms on hiring, training, and retaining top performing employees, including exploring options for hiring experienced versus inexperienced staff, developing training programs for new recruits, and using metrics to optimize employee performance. Case studies are also presented to demonstrate how to diagnose staffing issues and provide appropriate coaching.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectorsDianaGray10
Join us to learn how UiPath Apps can directly and easily interact with prebuilt connectors via Integration Service--including Salesforce, ServiceNow, Open GenAI, and more.
The best part is you can achieve this without building a custom workflow! Say goodbye to the hassle of using separate automations to call APIs. By seamlessly integrating within App Studio, you can now easily streamline your workflow, while gaining direct access to our Connector Catalog of popular applications.
We’ll discuss and demo the benefits of UiPath Apps and connectors including:
Creating a compelling user experience for any software, without the limitations of APIs.
Accelerating the app creation process, saving time and effort
Enjoying high-performance CRUD (create, read, update, delete) operations, for
seamless data management.
Speakers:
Russell Alfeche, Technology Leader, RPA at qBotic and UiPath MVP
Charlie Greenberg, host
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/how-axelera-ai-uses-digital-compute-in-memory-to-deliver-fast-and-energy-efficient-computer-vision-a-presentation-from-axelera-ai/
Bram Verhoef, Head of Machine Learning at Axelera AI, presents the “How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-efficient Computer Vision” tutorial at the May 2024 Embedded Vision Summit.
As artificial intelligence inference transitions from cloud environments to edge locations, computer vision applications achieve heightened responsiveness, reliability and privacy. This migration, however, introduces the challenge of operating within the stringent confines of resource constraints typical at the edge, including small form factors, low energy budgets and diminished memory and computational capacities. Axelera AI addresses these challenges through an innovative approach of performing digital computations within memory itself. This technique facilitates the realization of high-performance, energy-efficient and cost-effective computer vision capabilities at the thin and thick edge, extending the frontier of what is achievable with current technologies.
In this presentation, Verhoef unveils his company’s pioneering chip technology and demonstrates its capacity to deliver exceptional frames-per-second performance across a range of standard computer vision networks typical of applications in security, surveillance and the industrial sector. This shows that advanced computer vision can be accessible and efficient, even at the very edge of our technological ecosystem.
How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
"Choosing proper type of scaling", Olena SyrotaFwdays
Imagine an IoT processing system that is already quite mature and production-ready and for which client coverage is growing and scaling and performance aspects are life and death questions. The system has Redis, MongoDB, and stream processing based on ksqldb. In this talk, firstly, we will analyze scaling approaches and then select the proper ones for our system.
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...Jason Yip
The typical problem in product engineering is not bad strategy, so much as “no strategy”. This leads to confusion, lack of motivation, and incoherent action. The next time you look for a strategy and find an empty space, instead of waiting for it to be filled, I will show you how to fill it in yourself. If you’re wrong, it forces a correction. If you’re right, it helps create focus. I’ll share how I’ve approached this in the past, both what works and lessons for what didn’t work so well.
AppSec PNW: Android and iOS Application Security with MobSFAjin Abraham
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...Alex Pruden
Folding is a recent technique for building efficient recursive SNARKs. Several elegant folding protocols have been proposed, such as Nova, Supernova, Hypernova, Protostar, and others. However, all of them rely on an additively homomorphic commitment scheme based on discrete log, and are therefore not post-quantum secure. In this work we present LatticeFold, the first lattice-based folding protocol based on the Module SIS problem. This folding protocol naturally leads to an efficient recursive lattice-based SNARK and an efficient PCD scheme. LatticeFold supports folding low-degree relations, such as R1CS, as well as high-degree relations, such as CCS. The key challenge is to construct a secure folding protocol that works with the Ajtai commitment scheme. The difficulty, is ensuring that extracted witnesses are low norm through many rounds of folding. We present a novel technique using the sumcheck protocol to ensure that extracted witnesses are always low norm no matter how many rounds of folding are used. Our evaluation of the final proof system suggests that it is as performant as Hypernova, while providing post-quantum security.
Paper Link: https://eprint.iacr.org/2024/257
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor IvaniukFwdays
At this talk we will discuss DDoS protection tools and best practices, discuss network architectures and what AWS has to offer. Also, we will look into one of the largest DDoS attacks on Ukrainian infrastructure that happened in February 2022. We'll see, what techniques helped to keep the web resources available for Ukrainians and how AWS improved DDoS protection for all customers based on Ukraine experience
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
5. HOW GOOD IS YOUR DATA?
36,973
• Bullhorn
22,432 implementation
• Internal
processes
Positions Starts
6. BEST FARM SYSTEM – CANDIDATE SOURCING
Free Agents
vs.
Homegrown
Talent
7. CANDIDATE SOURCING
Most Effective (according to you):
1. Attend networking events
2. Join professional groups
3. Participate in online social 11%
networking
…
6. (last on the list) Job Boards &
others
41%
8. BATTING AVERAGE AWARD – HIGHEST
FILL RATE
• Clean data
• Internal &
External
• Caveats
13. DO YOU ADD VALUE TO ALL OF YOUR
CLIENTS?
Small Medium Large
45%
40%
35%
% of Clients
30%
25%
20%
15%
10%
5%
0%
0-25% 26-50% 51-75% 76-99.9%
Fill Rate (Range)
16. 2012 BENCHMARK
DATA: HOW DOES
YOUR FIRM STACK UP?
Appendix
17. ABOUT THE DATA
• Source: Bullhorn’s new Standard Reports
– Recruiting Activity
– Source Effectiveness
– Job Activity, by Client
• Methodology:
– Data set: 71 agencies in attendance at Bullhorn
Live
– Grouped by number of recruiters (1-20, 21-
50, 51+)
18. HOW TO READ THE FOLLOWING CHARTS
Data is broken down into quartiles
Example: the bottom 25% Example: the top 25% (75th
35% (25th percentile) of small percentile) of small
32%
companies had a success 30%
31% companies had a success
30% rate of 10% or lower rate of 20% or higher
25% 22% 22%
21% 20% 21%
20%
20%
15% 12%
10% 11%
10%
5%
SAMPLE DATA
0%
25th Percentile 50th Percentile 75th Percentile Overall (n=71)
Small Medium Large
Company Size
19. AVERAGE FILL RATE
35% Fill Rate defined as:
# Starts 31%
30%
# Positions
25% 22%
20% 19%20%
17%18%
15%16%
15%
10% 9%
7%
5%
5%
2%
0%
25th Percentile 50th Percentile 75th Percentile Overall (n=71)
Small Medium Large
20. AVERAGE HIT RATE
25% Hit Rate defined as:
# Starts 21%
20% # Client Submissions
16%
15%
10%10%
10% 9%
7% 6% 7%
5% 4%
3%
2% 2%
0%
25th Percentile 50th Percentile 75th Percentile Overall (n=71)
Small Medium Large
21. % OF CANDIDATES SOURCED FROM
REFERRALS + SOCIAL NETWORKS
Relevant sources include referrals
16% and personal connections on online
social networks 14% 14%
14% 13% 13%
Note: the average for Small and Large companies
appears higher than the 75th %-ile because of a small
12% number of firms with extremely high rates. The Median
(50%-ile) may be a more representative measure).
10%
10%
8% 7% 7%
6% 5%
6%
4% 3% 3% 2%
2%
0%
25th Percentile 50th Percentile 75th Percentile Average (n=63)
Small Medium Large
22. AVERAGE FILL RATE ACROSS CLIENTS
Fill Rate across clients determined by:
1. Calculating Fill Rate (# Starts / #
45%
Positions) for each client
40% 39%
2. Calculating the average Fill Rate across
35% all clients
30%
24% 26%
25% 24% 23%
19%
20% 17% 18%
15%14%
15% 11%
10% 8%
5%
0%
25th Percentile 50th Percentile 75th Percentile Overall (n=71)
Small Medium Large
Editor's Notes
Both industries are increasingly using data to gain competitive advantageLike baseball, staffing is another industry where: Metrics & targets drive day-to-day activityIn turn, that recruiting and sales activity GENERATES a great deal of information
One benefit of using Bullhorn is you get the new reports,and thus can get great insight into how you’re doing A side benefit with using the leading platform is that with the number and breadth of recruiters using our system, we can help you benchmark your businessWe’ve taken the liberty of looking at the data in these reports, analyzing it for most of the firms represented in this room, and today will give out awards that recognize some of the top performersNote: categorized by size; may not have everyone’s data, especially if you signed up relatively recently
Moneyball using advanced analytics to better compete against teams that had more money to spend on hiring star playersManager crunched numbers to figure out which players were undervaluedCleanest dataLooked at key ratios (fill rate + a number of other workflow-related activities) – who entered the data most accurately, without irregularitiesGrouped by business size (# recruiters)
Stating the obvious: the insights you can glean from your data is only as good as the data itselfFor example: actual data from several branches of one of the companies represented in this roomA lot of firms had 1 rogue branch; this one had several branchesGoal is not to call anyone out, it’s to highlight the importance of ensuring clean, accurate dataAs the old saying goes, garbage in garbage out:Bullhorn is very flexible, and our customers are good at implementing it in a way that aligns w/ the workflow. But, the other key piece is to ensure you have the right processes in place.In other words, good data doesn’t just happen
Can’t win if don’t put talent on the fieldFree agents vs. homegrown from the minor leagues (aka farm system)Paid sources (job boards, etc.) = free agents: they will bring immediate results, but at a cost – what is the ROI?“Homegrown” sources (social networks/Reach/referrals) = minor leaguers: requires longer term effort to nurture contacts, but pays off greatly down the roadSo the question is, how many of your candidates are Free Agents, and how many come up through your Farm System?
Top 3 = farm system, homegrown talent nurtured over time11% of candidates sourced from within existing networksTop job boards, 41% of all candidates sourced by you this yearNot necessarily problematic – reflects different approaches for different roles, time constraints, etc.But, looking at these can tell you Actual ROI of each source (pay X for postings, earned $X from it)And then, where to invest time, effort, $$
Starts/PositionsFiltered out the “bad data” outliers as in the earlier exampleEven if you don’t have external benchmark info, still can be useful to compare branches to one another (i.e. internal benchmarking)Of course, must take a slew of other factors into consideration – industry, type of role, local labor market, etc.
DescriptionX-axis: Fill Rate (starts/positions hiring for)Y-axis: for each company, look at the difference between its top and bottom branches; then, avg across companiesFor variation of small agencies, only looked at companies that had 2+ branchesKey TakeawaysNot much difference in Fill Rates by sizeBig difference in consistency – small companies have some very high-performing and very low-performing branches
According to Bullhorn Survey respondents: Hit rate (the number of applicants making it to successive rounds of the selection process) = most important metricIt’s about accuracy, and reflects:A) How attuned to client’s needs & preferencesB) How effective at finding candidates with right credentials and right fit
DescriptionX-axis: Ratio of starts/submissionsY-axis: for each company, look at the difference between its top and bottom branches; then, avg across companiesFor variation of small agencies, only looked at companies that had 2+ branchesFrom Small to Medium: much less variation – processes put in place, etcFrom Medium to Large: significant improvement in performanceHere, the top branches at Medium and Large firms outperformed top branches at small companies (bad branches consistent across sizes; good branches better at Med/Large firms)
Already looked at metrics/benchmarks from the internal perspective of management, i.e., how well are we performingMVP is from the client’s perspective – how do they perceive your performance?
Everyone probably has some clients who love you, and some where you may not be standing outExplanation: Fill Rates brokeninto 4 categories, from low to high (x-axis)% of clients where that fill rate applies toIn English: For ~1/3 of your clients, you fill less than 1/4 of the jobs you work onVery similar breakdown across sizesLarge firms do slightly better at limiting the # of clients where value-added is smallWhy the low fill rates? Less familiarity (new vertical, new geo, new relationship, etc)Where you have high fill rates, leverage those stories to SELL – to those clients, and to others
Turn on your reportsUse internal benchmarks – Most productive recruiters, branches, etc.Track over time Trending up or down?