The document summarizes the results of a research study that surveyed over 10,000 consumers across 10 countries about their perceptions of customer service. Some key findings include:
- Fewer than one-third of consumers in most countries think businesses have increased their focus on customer service during difficult economic times. However, more consumers in India and Mexico believe businesses have made an extra effort.
- Around half to three-fifths of consumers feel businesses generally meet their expectations for customer service, but at least a quarter feel expectations are usually missed, over half in France and Mexico.
- Two-fifths or more of consumers in most countries think businesses are helpful but don't go beyond what's required to keep customers
A majority of small businesses are experiencing revenue growth in 2012, according to new survey data from Constant Contact®, Inc. While the Constant Contact Small Business Pulse Survey reveals optimism about 2012, attracting new customers continues to keep small business owners up at night.
Symantec’s 2010 Global SMB Information Protection Survey found that small and midsized businesses (SMBs with 10 to 499 employees) are now making protecting their information their highest IT priority, as opposed to 15 months ago when a high percentage had failed to enact even the most basic safeguards. This shift makes sense as SMBs are facing increased threats from cyber attacks, lost devices and loss of confidential or proprietary data.
Google Automotive provides this data and presentation to automotive marketing professionals.
The ADM Professional Community is a living example of the compelling value proposition for online communities that serve the automotive industry. ADM serves as proof that the impact of Social Media on the automotive vertical is more significant than widely understood. Be sure to visit the ADM Professional Community at http://www.AutomotiveDigitalMarketing.com or the acronym URL at http://www.ADMPC.com or the Twitter URL at http://ADM.fm today, and don't just be a Lurker... Join!
Want to learn how to create partnerships with local schools to help shape healthier and more safe communities? This presentation takes you step-by-step through the process of implementing a Shared Use campaign in your community to help keep schools open as centers of activity for families from all walks of life.
A majority of small businesses are experiencing revenue growth in 2012, according to new survey data from Constant Contact®, Inc. While the Constant Contact Small Business Pulse Survey reveals optimism about 2012, attracting new customers continues to keep small business owners up at night.
Symantec’s 2010 Global SMB Information Protection Survey found that small and midsized businesses (SMBs with 10 to 499 employees) are now making protecting their information their highest IT priority, as opposed to 15 months ago when a high percentage had failed to enact even the most basic safeguards. This shift makes sense as SMBs are facing increased threats from cyber attacks, lost devices and loss of confidential or proprietary data.
Google Automotive provides this data and presentation to automotive marketing professionals.
The ADM Professional Community is a living example of the compelling value proposition for online communities that serve the automotive industry. ADM serves as proof that the impact of Social Media on the automotive vertical is more significant than widely understood. Be sure to visit the ADM Professional Community at http://www.AutomotiveDigitalMarketing.com or the acronym URL at http://www.ADMPC.com or the Twitter URL at http://ADM.fm today, and don't just be a Lurker... Join!
Want to learn how to create partnerships with local schools to help shape healthier and more safe communities? This presentation takes you step-by-step through the process of implementing a Shared Use campaign in your community to help keep schools open as centers of activity for families from all walks of life.
Wisdom of crowds business intelligence market study findings overviewYellowfin
The latest edition – based on 859 responses from professionals with first-hand experience using vendor products and services – analyzes market place trends throughout 2011 and assess user perceptions towards BI for the coming year. The study also compares and ranks 17 of the world’s foremost BI vendors, their solution and associated services. Yellowfin achieved the equal highest overall ranking (4.57 out of five), as well as best outright score in the study’s “Emerging Business Intelligence Vendors” sub-group.
Yellowfin outscored traditional big name players, including Microsoft, IBM, SAP Business Objects, MicroStrategy, SAS Institute and Oracle. Yellowfin also outperformed other high profile vendors, including Information Builders, Actuate, Qliktech, Tibco Spotfire, Dimensional Insight, Arcplan, Pentaho and Jaspersoft.
Vendors are ranked on a five-point scale, across 33 different criteria, based on seven categories, including: Sales experience, value, quality and usefulness of product, quality of technical support, quality and value of consulting services, integrity and whether existing clients would recommend the vendor and its product to others.
Still targeting 18-49? What you're missing may surprise you.Pamm Foran
Census Bureau data shows that householders are households headed by adults aged 75 and older has grown from 6% in 1960 to 10% this year. And just in the past 12 years, the share of households headed by 30-44-year-olds has plummeted from a peak of 34% in 1990 to just 26% this year. The Census Bureau attributes these changes to the aging of the Baby Boomers (born between 1946 and 1964), who control 70% of US disposable income. Indeed, the percentage of households headed by adults aged 45-64 represents a plurality among age demographics, at 39%.
Milwaukee's demographics have shifted as well. The average age of Milwaukee householders in 2012 is 47.6 up 20% from 2002. Now 60% of Milwaukee adults are age 45 plus, up from 50 % in 2002. Average HHI has also grown 20% over the past 10 years by more than $10K. If you are still targeting the 18-49 demographic, you may want to adjust your target to include more 45+ adults, where more buying power is.
Value and Engagement in the Era of Social Entertainment and Second ScreensEdelman
For the sixth year running, the Value & Engagement in the Era of Social Entertainment and Second Screens Survey explores consumer attitudes towards the entertainment industry in the UK and U.S. It examines consumer perceptions and behaviors as they relate to consumption habits, purchase recommendations, file downloading and sharing.
Marketing Research - Study of Shampoos and Hair ConditionersSanjeev Sahu
To understand and gain insights about the hair shampoo and hair conditioner category
To find out hair shampoo and hair conditioner brand/type preference through primary survey from the sample
Analyse responses from various characteristics such as age, gender, demographic region, etc
To analyse whether people like to use shampoo and conditioner together
In January 2009, I conducted a practice management survey of IMCA members. The results of that survey were published in a paper I wrote called, From Pain to Gain: How To Capitalize On the Opportunity of A Lifetime, which appeared in the Spring 2009 issue of the IMCA Monitor. This slide presentation summarizes the results. You can access the article at http://www.stevesaenz.com/from-pain-to-gain-how-to-capitalize-on-a-once-in-a-lifetime-opportunity.html
Wisdom of crowds business intelligence market study findings overviewYellowfin
The latest edition – based on 859 responses from professionals with first-hand experience using vendor products and services – analyzes market place trends throughout 2011 and assess user perceptions towards BI for the coming year. The study also compares and ranks 17 of the world’s foremost BI vendors, their solution and associated services. Yellowfin achieved the equal highest overall ranking (4.57 out of five), as well as best outright score in the study’s “Emerging Business Intelligence Vendors” sub-group.
Yellowfin outscored traditional big name players, including Microsoft, IBM, SAP Business Objects, MicroStrategy, SAS Institute and Oracle. Yellowfin also outperformed other high profile vendors, including Information Builders, Actuate, Qliktech, Tibco Spotfire, Dimensional Insight, Arcplan, Pentaho and Jaspersoft.
Vendors are ranked on a five-point scale, across 33 different criteria, based on seven categories, including: Sales experience, value, quality and usefulness of product, quality of technical support, quality and value of consulting services, integrity and whether existing clients would recommend the vendor and its product to others.
Still targeting 18-49? What you're missing may surprise you.Pamm Foran
Census Bureau data shows that householders are households headed by adults aged 75 and older has grown from 6% in 1960 to 10% this year. And just in the past 12 years, the share of households headed by 30-44-year-olds has plummeted from a peak of 34% in 1990 to just 26% this year. The Census Bureau attributes these changes to the aging of the Baby Boomers (born between 1946 and 1964), who control 70% of US disposable income. Indeed, the percentage of households headed by adults aged 45-64 represents a plurality among age demographics, at 39%.
Milwaukee's demographics have shifted as well. The average age of Milwaukee householders in 2012 is 47.6 up 20% from 2002. Now 60% of Milwaukee adults are age 45 plus, up from 50 % in 2002. Average HHI has also grown 20% over the past 10 years by more than $10K. If you are still targeting the 18-49 demographic, you may want to adjust your target to include more 45+ adults, where more buying power is.
Value and Engagement in the Era of Social Entertainment and Second ScreensEdelman
For the sixth year running, the Value & Engagement in the Era of Social Entertainment and Second Screens Survey explores consumer attitudes towards the entertainment industry in the UK and U.S. It examines consumer perceptions and behaviors as they relate to consumption habits, purchase recommendations, file downloading and sharing.
Marketing Research - Study of Shampoos and Hair ConditionersSanjeev Sahu
To understand and gain insights about the hair shampoo and hair conditioner category
To find out hair shampoo and hair conditioner brand/type preference through primary survey from the sample
Analyse responses from various characteristics such as age, gender, demographic region, etc
To analyse whether people like to use shampoo and conditioner together
In January 2009, I conducted a practice management survey of IMCA members. The results of that survey were published in a paper I wrote called, From Pain to Gain: How To Capitalize On the Opportunity of A Lifetime, which appeared in the Spring 2009 issue of the IMCA Monitor. This slide presentation summarizes the results. You can access the article at http://www.stevesaenz.com/from-pain-to-gain-how-to-capitalize-on-a-once-in-a-lifetime-opportunity.html
Overview of the start of Hamilton City Council's customer service journey as it implements a new Customer Service Strategy with the goal to transform its organisation and lead with exceptional customer service at its heart.
This was a presentation to the 2014 Association of Local Government Information Managemeng (ALGIM) Customer Service Symposium held in Hamilton, September 2014.
Business in Indonesia may have emerged from the global financial crisis more or less unscathed, but companies in the country cannot escape the higher expectations of corporate accountability that have come in its wake. Indeed according to the results of the 2010 Edelman Trust Barometer, informed publics in Indonesia have higher expectations of corporate accountability than any other country in Asia Pacific.
The results of this year’s study indicate that business in Indonesia cannot afford to relax, despite the strong performance of the local economy,” said Chadd McLisky, chairman of IndoPacific Edelman. “Trust has evolved from being a welcome side effect of corporate activity to a distinct line of business that companies must monitor closely and manage effectively in order to maintain a license to operate.”
Visit http://www.indopacedelman.com/ for more info.
Research commissioned by Microsoft in December 2009 found that 79 percent of United States hiring managers and job recruiters surveyed reviewed online information about job applicants.
This research examines the expanding role of online reputation in both professional and
personal lives. It studies how recruiters and HR professionals use online reputational
information in their candidate review processes, and how consumers feel about this use of their information. It investigates the steps consumers take to monitor and protect their online reputation.
Study commissioned by Microsoft and made available for Data Privacy Day, January 28, 2010.
Participate or Dominate?
Email is a luxurious channel for marketers. You really can’t lose. Almost anything you do will make you some money, and following some basic principals will make you even more. That’s what we call participating.
Email can also be an extremely lucrative channel if you really focus your efforts and resources on maximizing its potential. It’s not as easy as just participating, but with the right tactics and relevant 3rd party data about your program as well as deep insight into your actual competitor’s behaviors, rather than generic industry information, you can build a winning strategy and stay on top of the most important tactics in the market. Now that’s what we call Dominating.
eDataSource will introduce their new Inbox Tracker and Delivery Tracker tools, as well as introduce critical consumer behavior and business attributes in email and ecommerce analytics for a few chosen retailers, showcasing winning strategies and tactical ways to utilize competitive analytics to outsmart your competition.
Presenters:
Carter Nicholas, CEO, eDataSource
G.B. Heidarsson, SVP Sales and Marketing, eDataSource
The Art of Media Planning, Buying & StrategyAAF SWVA
There are a lot of creative shops and agencies that market themselves as able to buy and plan media schedules for their clients. However, very few are actually trained and aware of all the intricacies and tactics required for the implementation and tracking of a successful media plan. In the current media landscape, there are hundreds of options of how to spend you or your clients advertising dollars. This presentation will discuss ways to compare media cross platforms using strategic methods that will enable you to recommend the best solution to your clients.
About the presenter:
Danielle Goodrich is a passionate and strategic minded marketing person who has held positions as Director of Marketing at Barter Theatre, Media Buyer at The Tombras Group and an account manager at Bonten Media. She is a 40 Under 40 recipient and an ADDY and Pinnacle award winning director.