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BUILDING YOUR
   ONLINE PRESENCE:
      HOW CONTENT,
     REPUTATION AND
REVIEWS GET YOU ON
            GOOGLE
WEB-UTATION MATTERS MORE THAN EVER
   Searching for health information is the
    3rd most common online activity

   Today more than 70 percent of patients
     go online before consulting a physician

   Roughly 68 percent of Twitter users follow at least
    one brand and 43 percent of all American internet
    users are either Fans or followers of at least one
    brand on Facebook
WHY GOOGLE MATTERS
   In 2010:
     Daily page views for Google.com were 7.2 billion
     Monthly worldwide searches: 87.8 billion
     Global search marketshare: 85.78%
     620 million unique visitors every day


   Roughly 68 percent of online searchers don’t go
    past the first search results page
GETTING ON THE FRONT PAGE
   Create a Google Places account

   Claim various business listings/rating sites

   Social Media – Facebook and Twitter

   Content creation and management

   If all else fails, pay for it
GOOGLE PLACES
 Free
 Helps Google pick up your site

 Allows you to add photos, videos and descriptions
GOOGLE PLACES
GOOGLE PLACES
CLAIMING YOUR PRACTICE:
WHY DOES IT MATTER?
   35% of all searches are for local companies

   74% of internet users search for local
    content/businesses at some point in the month

   These “search listings” are free to claim
CLAIMING YOUR PRACTICE
   Here is an example of an office in New Mexico and
    how to “claim the business” on YP.com
    (YellowPages):
CLAIMING YOUR PRACTICE
   Next, choose that you are a representative of that
    office. That’s it.
CLAIMING YOUR PRACTICE
   Popular Sites:
       Google Places
        MerchantCircle.com
       Yelp.com
       Bing.com
       YP.com
       InsiderPages.com
       CitySearch.com
       Yahoo Local
DOCTOR REVIEW SITES:
REPUTATION MANAGEMENT
   Trend started a few years ago, gaining momentum
    now

   The more ratings you have, the higher you become
    ranked

    Key is to take advantage of the site’s potential –
    this is where you want to focus your energy
DOCTOR REVIEW SITES
DOCTOR REVIEW SITES
   Popular Sites:
     HealthGrades.com
     RateMDs.com


   Other Sites:
     DrScore.com
     Vitals.com
     HealthCareReviews.com
     DoctorScoreCard.com
DOCTOR REVIEW SITES:
WHAT YOU’LL NEED TO REGISTER
   What You’ll Need Upon Registering:
       Medical License Number

       Medicare NPI (if available)

       DOB

       CV Education Information (fellowships, etc.)

       List of Accepted Health Plans

       Awards, Affiliations & Memberships

       List of procedures
SOCIAL MEDIA: WHY IT MATTERS
   Patient Education

   Collecting Patient Data

   To Get to Know Your Competition

   Building Loyalty with Your Patients

   Digital Footprint Creation
SOCIAL MEDIA: WHY IT MATTERS
   To Let New Patients Learn More/Find You
     Remember, roughly 70% of patients go to the internet
      first.
     Roughly 68 percent of Twitter users follow at least one
      brand on the service and 43 percent of all American
      internet users are either Fans or followers of at least
      one brand on Facebook.

   To Protect or Build Your Brand Image
     Specifically with doctor rating sites.
     Social Media is part of search rankings.


   To Get to Know Your Competition
SOCIAL MEDIA AND GOOGLE
   Search results will also search and incorporate your
    popular social media accounts
       Oftentimes, they will appear on the first page of Google
SOCIAL MEDIA AND GOOGLE
   A Few Tips:
       Get a custom address after you reach 25 fans
        (www.facebook.com/YourOfficeName) or right away with
        Twitter and YouTube

       Schedule Original Content
        Regularly

       Post plenty of photos, links,
        news items, contests,
        promotions and events
POPULAR SOCIAL MEDIA SITE STATS
   Facebook
     World’s most popular service with more than 500 million
      active users
     50 % of average users log on every day
     More than 900 million objects for people to interact with
      (pages, groups, etc.)
   YouTube
     More than 7 billion videos currently
     Exceeds 2 billion unique views per day
   Blogs
     77% of internet users read blogs, 60% of which are
      aged 18-44
     72% of bloggers say they blog to share their experience
CONTENT CREATION AND MANAGEMENT
   Roughly 85 percent of all Google searches result in
    someone only clicking on the organic content

   Roughly 68 percent of online searchers don’t go
    past the first search results page

   Original, Consistent Content = Better Organic
    Rankings.
CONTENT CREATION AND MANAGEMENT:
WHAT SHOULD I WRITE ABOUT?
   You’re an expert at something…right?

   Put on your patient’s shoes

   You’ll want to write about relevant content and use
    “meta keywords”

   Set a schedule and stick to it
CONTENT CREATION AND MANAGEMENT:
WHERE SHOULD I PUT MY CONTENT?
   Your Website
     News
     Patient Education
     Sitemap


   Your Blog
       Which may or may not be part of your website
       Posting helps build rankings and positions you as an
        expert/resource

   Your Social Media Sites
       Post on your site and then promote link via these
        accounts
CONTENT CREATION AND MANAGEMENT:
PROMOTING YOUR CONTENT
   Tell people about it wherever and however you can
      Create signs in your office
      Lectures and seminars
      Networking


   You didn’t write the content for your health, be
    active to see the best returns
RECAP
   Online reputation matters more than ever

   Getting on the front page counts

   Plenty of free resources to help – social media, Google
    Places, ratings/review sites

   Original content and organic rankings are necessary

   Write about what you know

   Promote what you’re doing
GET TYPING, KEEP GROWING.




        Questions?
        Comments?

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Building Your Online Presence: Getting Your Practice on the Front Page of Google

  • 1. BUILDING YOUR ONLINE PRESENCE: HOW CONTENT, REPUTATION AND REVIEWS GET YOU ON GOOGLE
  • 2. WEB-UTATION MATTERS MORE THAN EVER  Searching for health information is the 3rd most common online activity  Today more than 70 percent of patients go online before consulting a physician  Roughly 68 percent of Twitter users follow at least one brand and 43 percent of all American internet users are either Fans or followers of at least one brand on Facebook
  • 3. WHY GOOGLE MATTERS  In 2010:  Daily page views for Google.com were 7.2 billion  Monthly worldwide searches: 87.8 billion  Global search marketshare: 85.78%  620 million unique visitors every day  Roughly 68 percent of online searchers don’t go past the first search results page
  • 4. GETTING ON THE FRONT PAGE  Create a Google Places account  Claim various business listings/rating sites  Social Media – Facebook and Twitter  Content creation and management  If all else fails, pay for it
  • 5. GOOGLE PLACES  Free  Helps Google pick up your site  Allows you to add photos, videos and descriptions
  • 8. CLAIMING YOUR PRACTICE: WHY DOES IT MATTER?  35% of all searches are for local companies  74% of internet users search for local content/businesses at some point in the month  These “search listings” are free to claim
  • 9. CLAIMING YOUR PRACTICE  Here is an example of an office in New Mexico and how to “claim the business” on YP.com (YellowPages):
  • 10. CLAIMING YOUR PRACTICE  Next, choose that you are a representative of that office. That’s it.
  • 11. CLAIMING YOUR PRACTICE  Popular Sites:  Google Places  MerchantCircle.com  Yelp.com  Bing.com  YP.com  InsiderPages.com  CitySearch.com  Yahoo Local
  • 12. DOCTOR REVIEW SITES: REPUTATION MANAGEMENT  Trend started a few years ago, gaining momentum now  The more ratings you have, the higher you become ranked  Key is to take advantage of the site’s potential – this is where you want to focus your energy
  • 14. DOCTOR REVIEW SITES  Popular Sites:  HealthGrades.com  RateMDs.com  Other Sites:  DrScore.com  Vitals.com  HealthCareReviews.com  DoctorScoreCard.com
  • 15. DOCTOR REVIEW SITES: WHAT YOU’LL NEED TO REGISTER  What You’ll Need Upon Registering:  Medical License Number  Medicare NPI (if available)  DOB  CV Education Information (fellowships, etc.)  List of Accepted Health Plans  Awards, Affiliations & Memberships  List of procedures
  • 16. SOCIAL MEDIA: WHY IT MATTERS  Patient Education  Collecting Patient Data  To Get to Know Your Competition  Building Loyalty with Your Patients  Digital Footprint Creation
  • 17. SOCIAL MEDIA: WHY IT MATTERS  To Let New Patients Learn More/Find You  Remember, roughly 70% of patients go to the internet first.  Roughly 68 percent of Twitter users follow at least one brand on the service and 43 percent of all American internet users are either Fans or followers of at least one brand on Facebook.  To Protect or Build Your Brand Image  Specifically with doctor rating sites.  Social Media is part of search rankings.  To Get to Know Your Competition
  • 18. SOCIAL MEDIA AND GOOGLE  Search results will also search and incorporate your popular social media accounts  Oftentimes, they will appear on the first page of Google
  • 19. SOCIAL MEDIA AND GOOGLE  A Few Tips:  Get a custom address after you reach 25 fans (www.facebook.com/YourOfficeName) or right away with Twitter and YouTube  Schedule Original Content Regularly  Post plenty of photos, links, news items, contests, promotions and events
  • 20. POPULAR SOCIAL MEDIA SITE STATS  Facebook  World’s most popular service with more than 500 million active users  50 % of average users log on every day  More than 900 million objects for people to interact with (pages, groups, etc.)  YouTube  More than 7 billion videos currently  Exceeds 2 billion unique views per day  Blogs  77% of internet users read blogs, 60% of which are aged 18-44  72% of bloggers say they blog to share their experience
  • 21. CONTENT CREATION AND MANAGEMENT  Roughly 85 percent of all Google searches result in someone only clicking on the organic content  Roughly 68 percent of online searchers don’t go past the first search results page  Original, Consistent Content = Better Organic Rankings.
  • 22. CONTENT CREATION AND MANAGEMENT: WHAT SHOULD I WRITE ABOUT?  You’re an expert at something…right?  Put on your patient’s shoes  You’ll want to write about relevant content and use “meta keywords”  Set a schedule and stick to it
  • 23. CONTENT CREATION AND MANAGEMENT: WHERE SHOULD I PUT MY CONTENT?  Your Website  News  Patient Education  Sitemap  Your Blog  Which may or may not be part of your website  Posting helps build rankings and positions you as an expert/resource  Your Social Media Sites  Post on your site and then promote link via these accounts
  • 24. CONTENT CREATION AND MANAGEMENT: PROMOTING YOUR CONTENT  Tell people about it wherever and however you can  Create signs in your office  Lectures and seminars  Networking  You didn’t write the content for your health, be active to see the best returns
  • 25. RECAP  Online reputation matters more than ever  Getting on the front page counts  Plenty of free resources to help – social media, Google Places, ratings/review sites  Original content and organic rankings are necessary  Write about what you know  Promote what you’re doing
  • 26. GET TYPING, KEEP GROWING. Questions? Comments?