Building rapport involves matching various behaviors of the other person, including their sensory modality, physiology, voice, breathing patterns, how they process information, and common experiences. Specifically, it recommends mirroring the other person's eye contact, body language, tone, speed of speaking, breathing, how much information is presented at once, and finding common interests or backgrounds to discuss. The goal is to unconsciously mimic the other person's behaviors to show that their message is understood and to create a connection.
2. 1.Matching the persons sensory modality
• Eye movement
• Eye contact
• visual recognition
3. 2.Matching the persons physiology
• Non verbal
• Body language (imitation of the speaker)
• If they lean forward you do it
• To show that the message is incomplete
4. 3.Matching their voice
• Voice and tone speed
• Unconscious mimic of their voice
• follow and imitate the style
5. 4.Matching their breathing patterns
• Leave space between your points,
• Follow breath patter subconsciously
6. 5.Matching how they deal with information ‘chunk size’
Deal with the information on the person comfortable with it
add simple points related to the topic
