SlideShare a Scribd company logo
Build, engage and monetize your SM community Bridget O’Brien VP, Brand, Communications & Content @BridgetMOBrien
So who is Vistaprint?
 
 
Listen…then Engage
Stage 1: actively listening to and engaging with customers/prospects
 
02/02/12 Company Confidential Vistaprint © 2011
02/02/12 Company Confidential Vistaprint © 2011
 
 
Optimization….
Step 2: Encouraging growth through Facebook tools/apps
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Breaking down where Fans come from…
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Media Segmentation
Social Media Segmentation 02/02/12
Our customers want it, need it *Data taken from September  2011 Customer Council Survey 60%  regularly spend time looking for information on how to promote or advertise their small business 80%  of Vistaprint customers spend more than  7  hours online per week 63%  already belong to one online community 53%  pass along small business stories or videos via social media channels 82%  of   customers consider customer testimonials somewhat or very important 86%  indicated they would find customer stories or examples useful 63%  said more educational material on the Vistaprint site would make purchasing easier
What About The $$$?
= Value of  Conversation
Conversations are “leads”…
[object Object],[object Object],[object Object],[object Object]
Spent: $1559.85 Bookings: $278.78 Fans acquired: 0 From Facebook Ad to Vistaprint.com Vs.  Acquiring a fan (“like”) to Facebook landing page Spent: $2310.00 Bookings: $137.00 Fans acquired: 2,661 Results: Results:
Direct to fans much more effective that targeting  larger base with specific interests. Spent: $458.32 Bookings: $2464.28 Total Orders: 67 AOV: $42 Results: Reach: 190,278 Clicks: 2,071 Fans: 1,802 CTR: 0.145% CPC: $0.45 Results:
Craaaaazzzyy good deal 4 my fans! 250 free business cards @  www.vistaprint.com/kim Put super cute pics of Mase on my new calendar. Get ur own for free  http://www.vistaprint.com/KimK
Thank You. Questions? Oops, One Last Thing….We Are Hiring     Bridget O’Brien VP Brand, Communications & Content @BridgetMOBrien

More Related Content

What's hot

Using social media to sell web hosting
Using social media to sell web hostingUsing social media to sell web hosting
Using social media to sell web hosting
heartinternet
 
Digital Marketing Training in Ambala ! BATRA COMPUTER CENTRE
Digital Marketing Training in Ambala ! BATRA COMPUTER CENTREDigital Marketing Training in Ambala ! BATRA COMPUTER CENTRE
Digital Marketing Training in Ambala ! BATRA COMPUTER CENTRE
jatin batra
 
How to Drive Traffic and Generate More Leads - Pardot Users Conference
How to Drive Traffic and Generate More Leads - Pardot Users ConferenceHow to Drive Traffic and Generate More Leads - Pardot Users Conference
How to Drive Traffic and Generate More Leads - Pardot Users ConferencePardot
 
How to Recruit New Affiliates that Sell
How to Recruit New Affiliates that SellHow to Recruit New Affiliates that Sell
How to Recruit New Affiliates that Sell
Affiliate Summit
 
InsideLocal: Social strategies that really generate new customers
InsideLocal: Social strategies that really generate new customersInsideLocal: Social strategies that really generate new customers
InsideLocal: Social strategies that really generate new customersMyles Anderson
 
I Spy Marketing Socialising Your Brand Figaro
I Spy Marketing Socialising Your Brand FigaroI Spy Marketing Socialising Your Brand Figaro
I Spy Marketing Socialising Your Brand Figaro
I Spy Marketing
 
ROI of Twitter
ROI of TwitterROI of Twitter
ROI of TwitterDGdesign
 
The Time is Now for an Affiliate Marketing Renaissance
The Time is Now for an Affiliate Marketing RenaissanceThe Time is Now for an Affiliate Marketing Renaissance
The Time is Now for an Affiliate Marketing Renaissance
Affiliate Summit
 
Social loyalty presentation to loyalty lab conference 5 13-10
Social loyalty presentation to loyalty lab conference 5 13-10Social loyalty presentation to loyalty lab conference 5 13-10
Social loyalty presentation to loyalty lab conference 5 13-10
Matt Moog
 
The Traffic Trifecta: Driving More Sales Through Paid Search + Organic Social...
The Traffic Trifecta: Driving More Sales Through Paid Search + Organic Social...The Traffic Trifecta: Driving More Sales Through Paid Search + Organic Social...
The Traffic Trifecta: Driving More Sales Through Paid Search + Organic Social...
Internet Marketing Software - WordStream
 
Get Results-Measuring Your Marketing
Get Results-Measuring Your MarketingGet Results-Measuring Your Marketing
Get Results-Measuring Your Marketing
Sandra Flores Business Solutionist
 
5 Things You Must Do for Facebook Business Success
5 Things You Must Do for Facebook Business Success5 Things You Must Do for Facebook Business Success
5 Things You Must Do for Facebook Business Success
Doug McIsaac
 
Bootcamp Presentation 6 Building your Referral Strategy
Bootcamp Presentation 6 Building your Referral StrategyBootcamp Presentation 6 Building your Referral Strategy
Bootcamp Presentation 6 Building your Referral StrategyJames Cracknell
 
What Marketers Must Know to Maximize Social Media Results
What Marketers Must Know to Maximize Social Media ResultsWhat Marketers Must Know to Maximize Social Media Results
What Marketers Must Know to Maximize Social Media Results
Sallie Burnett
 
Digital Marketing 101
Digital Marketing 101Digital Marketing 101
Digital Marketing 101
Kendra Ramirez
 
Facebook Pages, Places & Deals: An Overview
Facebook Pages, Places & Deals: An OverviewFacebook Pages, Places & Deals: An Overview
Facebook Pages, Places & Deals: An Overview
TwoCents Group
 
3 Ways Your B2B Business Can Increase Its Search Real Estate
3 Ways Your B2B Business Can Increase Its Search Real Estate3 Ways Your B2B Business Can Increase Its Search Real Estate
3 Ways Your B2B Business Can Increase Its Search Real Estate
Joyce Collardé
 
Kick starting content marketing
Kick starting content marketing Kick starting content marketing
Kick starting content marketing
spotONvision - B2B Marketing
 
Social Media Marketing - 2013 Workshop Extracts
Social Media Marketing - 2013 Workshop ExtractsSocial Media Marketing - 2013 Workshop Extracts
Social Media Marketing - 2013 Workshop Extracts
Teri Sawers
 
Expanding Reach: How Affiliates and Social Drive Together
Expanding Reach: How Affiliates and Social Drive TogetherExpanding Reach: How Affiliates and Social Drive Together
Expanding Reach: How Affiliates and Social Drive Together
Affiliate Summit
 

What's hot (20)

Using social media to sell web hosting
Using social media to sell web hostingUsing social media to sell web hosting
Using social media to sell web hosting
 
Digital Marketing Training in Ambala ! BATRA COMPUTER CENTRE
Digital Marketing Training in Ambala ! BATRA COMPUTER CENTREDigital Marketing Training in Ambala ! BATRA COMPUTER CENTRE
Digital Marketing Training in Ambala ! BATRA COMPUTER CENTRE
 
How to Drive Traffic and Generate More Leads - Pardot Users Conference
How to Drive Traffic and Generate More Leads - Pardot Users ConferenceHow to Drive Traffic and Generate More Leads - Pardot Users Conference
How to Drive Traffic and Generate More Leads - Pardot Users Conference
 
How to Recruit New Affiliates that Sell
How to Recruit New Affiliates that SellHow to Recruit New Affiliates that Sell
How to Recruit New Affiliates that Sell
 
InsideLocal: Social strategies that really generate new customers
InsideLocal: Social strategies that really generate new customersInsideLocal: Social strategies that really generate new customers
InsideLocal: Social strategies that really generate new customers
 
I Spy Marketing Socialising Your Brand Figaro
I Spy Marketing Socialising Your Brand FigaroI Spy Marketing Socialising Your Brand Figaro
I Spy Marketing Socialising Your Brand Figaro
 
ROI of Twitter
ROI of TwitterROI of Twitter
ROI of Twitter
 
The Time is Now for an Affiliate Marketing Renaissance
The Time is Now for an Affiliate Marketing RenaissanceThe Time is Now for an Affiliate Marketing Renaissance
The Time is Now for an Affiliate Marketing Renaissance
 
Social loyalty presentation to loyalty lab conference 5 13-10
Social loyalty presentation to loyalty lab conference 5 13-10Social loyalty presentation to loyalty lab conference 5 13-10
Social loyalty presentation to loyalty lab conference 5 13-10
 
The Traffic Trifecta: Driving More Sales Through Paid Search + Organic Social...
The Traffic Trifecta: Driving More Sales Through Paid Search + Organic Social...The Traffic Trifecta: Driving More Sales Through Paid Search + Organic Social...
The Traffic Trifecta: Driving More Sales Through Paid Search + Organic Social...
 
Get Results-Measuring Your Marketing
Get Results-Measuring Your MarketingGet Results-Measuring Your Marketing
Get Results-Measuring Your Marketing
 
5 Things You Must Do for Facebook Business Success
5 Things You Must Do for Facebook Business Success5 Things You Must Do for Facebook Business Success
5 Things You Must Do for Facebook Business Success
 
Bootcamp Presentation 6 Building your Referral Strategy
Bootcamp Presentation 6 Building your Referral StrategyBootcamp Presentation 6 Building your Referral Strategy
Bootcamp Presentation 6 Building your Referral Strategy
 
What Marketers Must Know to Maximize Social Media Results
What Marketers Must Know to Maximize Social Media ResultsWhat Marketers Must Know to Maximize Social Media Results
What Marketers Must Know to Maximize Social Media Results
 
Digital Marketing 101
Digital Marketing 101Digital Marketing 101
Digital Marketing 101
 
Facebook Pages, Places & Deals: An Overview
Facebook Pages, Places & Deals: An OverviewFacebook Pages, Places & Deals: An Overview
Facebook Pages, Places & Deals: An Overview
 
3 Ways Your B2B Business Can Increase Its Search Real Estate
3 Ways Your B2B Business Can Increase Its Search Real Estate3 Ways Your B2B Business Can Increase Its Search Real Estate
3 Ways Your B2B Business Can Increase Its Search Real Estate
 
Kick starting content marketing
Kick starting content marketing Kick starting content marketing
Kick starting content marketing
 
Social Media Marketing - 2013 Workshop Extracts
Social Media Marketing - 2013 Workshop ExtractsSocial Media Marketing - 2013 Workshop Extracts
Social Media Marketing - 2013 Workshop Extracts
 
Expanding Reach: How Affiliates and Social Drive Together
Expanding Reach: How Affiliates and Social Drive TogetherExpanding Reach: How Affiliates and Social Drive Together
Expanding Reach: How Affiliates and Social Drive Together
 

Viewers also liked

Pro meet v1.0
Pro meet v1.0Pro meet v1.0
Pro meet v1.0
David Anderson
 
Smau Milano 2011 Fratini Passi
Smau Milano 2011 Fratini PassiSmau Milano 2011 Fratini Passi
Smau Milano 2011 Fratini Passi
SMAU
 
Time travellers 1910
Time travellers 1910Time travellers 1910
Time travellers 1910Vtoria023
 
Presentacieza
PresentaciezaPresentacieza
Presentaciezalolaxto
 
CHP.6 Emily Jenner and Amelia
CHP.6 Emily Jenner and AmeliaCHP.6 Emily Jenner and Amelia
CHP.6 Emily Jenner and Ameliaguestafd75b
 
Thiet lam muc tieu mr ta
Thiet lam muc tieu  mr taThiet lam muc tieu  mr ta
Thiet lam muc tieu mr taCuong Nguyen
 

Viewers also liked (7)

步斗咒
步斗咒步斗咒
步斗咒
 
Pro meet v1.0
Pro meet v1.0Pro meet v1.0
Pro meet v1.0
 
Smau Milano 2011 Fratini Passi
Smau Milano 2011 Fratini PassiSmau Milano 2011 Fratini Passi
Smau Milano 2011 Fratini Passi
 
Time travellers 1910
Time travellers 1910Time travellers 1910
Time travellers 1910
 
Presentacieza
PresentaciezaPresentacieza
Presentacieza
 
CHP.6 Emily Jenner and Amelia
CHP.6 Emily Jenner and AmeliaCHP.6 Emily Jenner and Amelia
CHP.6 Emily Jenner and Amelia
 
Thiet lam muc tieu mr ta
Thiet lam muc tieu  mr taThiet lam muc tieu  mr ta
Thiet lam muc tieu mr ta
 

Similar to Build, engage and monetize a social media community

Demonstrating the benefits of a Customer Experience strategy & the ROI of cus...
Demonstrating the benefits of a Customer Experience strategy & the ROI of cus...Demonstrating the benefits of a Customer Experience strategy & the ROI of cus...
Demonstrating the benefits of a Customer Experience strategy & the ROI of cus...
Darren Choo SlideShare
 
Automate Your Marketing
Automate Your MarketingAutomate Your Marketing
Automate Your Marketing
Sandra Flores Business Solutionist
 
More Bang for Your Marketing Buck
More Bang for Your Marketing BuckMore Bang for Your Marketing Buck
More Bang for Your Marketing BuckMzinga
 
I'm on Facebook. Now what?
I'm on Facebook. Now what?I'm on Facebook. Now what?
I'm on Facebook. Now what?
AnnDalee
 
Email Summit 2015: Top takeaways from this year's best sessions
Email Summit 2015: Top takeaways from this year's best sessionsEmail Summit 2015: Top takeaways from this year's best sessions
Email Summit 2015: Top takeaways from this year's best sessions
MarketingSherpa
 
Business Gamification: case studies
Business Gamification: case studies Business Gamification: case studies
Business Gamification: case studies
foryouandyourcustomers
 
Brand your Business with the Right Technology
Brand your Business with the Right TechnologyBrand your Business with the Right Technology
Brand your Business with the Right TechnologyKenneth Bator
 
Emakina Academy 21 : Facebook Fanpage
Emakina Academy 21 : Facebook FanpageEmakina Academy 21 : Facebook Fanpage
Emakina Academy 21 : Facebook Fanpage
Emakina
 
Measuring and Tracking Your Social Media Efforts
Measuring and Tracking Your Social Media EffortsMeasuring and Tracking Your Social Media Efforts
Measuring and Tracking Your Social Media Efforts
Hall_
 
Market Exclusive Internet Strategy
Market Exclusive Internet StrategyMarket Exclusive Internet Strategy
Market Exclusive Internet Strategy
Bob Miller
 
Social Networking Small Business1043
Social Networking Small Business1043Social Networking Small Business1043
Social Networking Small Business1043
Visionworks Marketing & Communications
 
The New Internet
The New InternetThe New Internet
Love at First Site: Charm Customers into Loving Your Brand
Love at First Site: Charm Customers into Loving Your BrandLove at First Site: Charm Customers into Loving Your Brand
Love at First Site: Charm Customers into Loving Your Brand
Salesforce Marketing Cloud
 
Tellja Online Referral Marketing
Tellja Online Referral MarketingTellja Online Referral Marketing
Tellja Online Referral Marketing
Digital Personas
 
Smmm consultant sales_presentation
Smmm consultant sales_presentationSmmm consultant sales_presentation
Smmm consultant sales_presentationDorcas CPY
 
Differentiate Instead Of Discount
Differentiate Instead Of DiscountDifferentiate Instead Of Discount
Differentiate Instead Of Discount
G3 Communications
 
Social Media ROI
Social Media ROISocial Media ROI
Social Media ROI
V3 Integrated Marketing
 
Stronger together: The new reality of consumers, brands & retailers united |...
 Stronger together: The new reality of consumers, brands & retailers united |... Stronger together: The new reality of consumers, brands & retailers united |...
Stronger together: The new reality of consumers, brands & retailers united |...
Bazaarvoice
 

Similar to Build, engage and monetize a social media community (20)

Demonstrating the benefits of a Customer Experience strategy & the ROI of cus...
Demonstrating the benefits of a Customer Experience strategy & the ROI of cus...Demonstrating the benefits of a Customer Experience strategy & the ROI of cus...
Demonstrating the benefits of a Customer Experience strategy & the ROI of cus...
 
Automate Your Marketing
Automate Your MarketingAutomate Your Marketing
Automate Your Marketing
 
More Bang for Your Marketing Buck
More Bang for Your Marketing BuckMore Bang for Your Marketing Buck
More Bang for Your Marketing Buck
 
I'm on Facebook. Now what?
I'm on Facebook. Now what?I'm on Facebook. Now what?
I'm on Facebook. Now what?
 
Email Summit 2015: Top takeaways from this year's best sessions
Email Summit 2015: Top takeaways from this year's best sessionsEmail Summit 2015: Top takeaways from this year's best sessions
Email Summit 2015: Top takeaways from this year's best sessions
 
Business Gamification: case studies
Business Gamification: case studies Business Gamification: case studies
Business Gamification: case studies
 
Brand your Business with the Right Technology
Brand your Business with the Right TechnologyBrand your Business with the Right Technology
Brand your Business with the Right Technology
 
Emakina Academy 21 : Facebook Fanpage
Emakina Academy 21 : Facebook FanpageEmakina Academy 21 : Facebook Fanpage
Emakina Academy 21 : Facebook Fanpage
 
Measuring and Tracking Your Social Media Efforts
Measuring and Tracking Your Social Media EffortsMeasuring and Tracking Your Social Media Efforts
Measuring and Tracking Your Social Media Efforts
 
Measuring social-media-update
Measuring social-media-updateMeasuring social-media-update
Measuring social-media-update
 
Market Exclusive Internet Strategy
Market Exclusive Internet StrategyMarket Exclusive Internet Strategy
Market Exclusive Internet Strategy
 
Social Networking Small Business1043
Social Networking Small Business1043Social Networking Small Business1043
Social Networking Small Business1043
 
The New Internet
The New InternetThe New Internet
The New Internet
 
Facebook Fanpage Value
Facebook Fanpage ValueFacebook Fanpage Value
Facebook Fanpage Value
 
Love at First Site: Charm Customers into Loving Your Brand
Love at First Site: Charm Customers into Loving Your BrandLove at First Site: Charm Customers into Loving Your Brand
Love at First Site: Charm Customers into Loving Your Brand
 
Tellja Online Referral Marketing
Tellja Online Referral MarketingTellja Online Referral Marketing
Tellja Online Referral Marketing
 
Smmm consultant sales_presentation
Smmm consultant sales_presentationSmmm consultant sales_presentation
Smmm consultant sales_presentation
 
Differentiate Instead Of Discount
Differentiate Instead Of DiscountDifferentiate Instead Of Discount
Differentiate Instead Of Discount
 
Social Media ROI
Social Media ROISocial Media ROI
Social Media ROI
 
Stronger together: The new reality of consumers, brands & retailers united |...
 Stronger together: The new reality of consumers, brands & retailers united |... Stronger together: The new reality of consumers, brands & retailers united |...
Stronger together: The new reality of consumers, brands & retailers united |...
 

More from MITX

Facebook Open Graph 6.10.10
Facebook Open Graph 6.10.10Facebook Open Graph 6.10.10
Facebook Open Graph 6.10.10
MITX
 
Sproxil finalist interview
Sproxil finalist interviewSproxil finalist interview
Sproxil finalist interviewMITX
 
Unica finalist interview
Unica finalist interviewUnica finalist interview
Unica finalist interviewMITX
 
Litl finalist interview
Litl finalist interviewLitl finalist interview
Litl finalist interview
MITX
 
Vertica finalist interview
Vertica finalist interviewVertica finalist interview
Vertica finalist interview
MITX
 
Episend finalist interview
Episend finalist interviewEpisend finalist interview
Episend finalist interview
MITX
 
Vertica finalist interview
Vertica finalist interviewVertica finalist interview
Vertica finalist interview
MITX
 
Springpad finalist interview
Springpad finalist interviewSpringpad finalist interview
Springpad finalist interviewMITX
 
Gotuit Finalist Interview
Gotuit Finalist InterviewGotuit Finalist Interview
Gotuit Finalist Interview
MITX
 
Daily grommet finalist interview
Daily grommet finalist interviewDaily grommet finalist interview
Daily grommet finalist interviewMITX
 
Data xu finalist interview
Data xu finalist interviewData xu finalist interview
Data xu finalist interview
MITX
 
Cash star finalist interview
Cash star finalist interviewCash star finalist interview
Cash star finalist interview
MITX
 
Ramp finalist interview
Ramp finalist interviewRamp finalist interview
Ramp finalist interview
MITX
 
Ramp finalist interview
Ramp finalist interviewRamp finalist interview
Ramp finalist interview
MITX
 
Ramp finalist interview
Ramp finalist interviewRamp finalist interview
Ramp finalist interview
MITX
 

More from MITX (15)

Facebook Open Graph 6.10.10
Facebook Open Graph 6.10.10Facebook Open Graph 6.10.10
Facebook Open Graph 6.10.10
 
Sproxil finalist interview
Sproxil finalist interviewSproxil finalist interview
Sproxil finalist interview
 
Unica finalist interview
Unica finalist interviewUnica finalist interview
Unica finalist interview
 
Litl finalist interview
Litl finalist interviewLitl finalist interview
Litl finalist interview
 
Vertica finalist interview
Vertica finalist interviewVertica finalist interview
Vertica finalist interview
 
Episend finalist interview
Episend finalist interviewEpisend finalist interview
Episend finalist interview
 
Vertica finalist interview
Vertica finalist interviewVertica finalist interview
Vertica finalist interview
 
Springpad finalist interview
Springpad finalist interviewSpringpad finalist interview
Springpad finalist interview
 
Gotuit Finalist Interview
Gotuit Finalist InterviewGotuit Finalist Interview
Gotuit Finalist Interview
 
Daily grommet finalist interview
Daily grommet finalist interviewDaily grommet finalist interview
Daily grommet finalist interview
 
Data xu finalist interview
Data xu finalist interviewData xu finalist interview
Data xu finalist interview
 
Cash star finalist interview
Cash star finalist interviewCash star finalist interview
Cash star finalist interview
 
Ramp finalist interview
Ramp finalist interviewRamp finalist interview
Ramp finalist interview
 
Ramp finalist interview
Ramp finalist interviewRamp finalist interview
Ramp finalist interview
 
Ramp finalist interview
Ramp finalist interviewRamp finalist interview
Ramp finalist interview
 

Recently uploaded

FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdfFIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance
 
Key Trends Shaping the Future of Infrastructure.pdf
Key Trends Shaping the Future of Infrastructure.pdfKey Trends Shaping the Future of Infrastructure.pdf
Key Trends Shaping the Future of Infrastructure.pdf
Cheryl Hung
 
Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........
Alison B. Lowndes
 
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Product School
 
Assuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyesAssuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyes
ThousandEyes
 
UiPath Test Automation using UiPath Test Suite series, part 3
UiPath Test Automation using UiPath Test Suite series, part 3UiPath Test Automation using UiPath Test Suite series, part 3
UiPath Test Automation using UiPath Test Suite series, part 3
DianaGray10
 
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMsTo Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
Paul Groth
 
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Tobias Schneck
 
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualitySoftware Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Inflectra
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
Elena Simperl
 
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
Sri Ambati
 
Monitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR EventsMonitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR Events
Ana-Maria Mihalceanu
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
Product School
 
Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*
Frank van Harmelen
 
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Albert Hoitingh
 
Designing Great Products: The Power of Design and Leadership by Chief Designe...
Designing Great Products: The Power of Design and Leadership by Chief Designe...Designing Great Products: The Power of Design and Leadership by Chief Designe...
Designing Great Products: The Power of Design and Leadership by Chief Designe...
Product School
 
Generating a custom Ruby SDK for your web service or Rails API using Smithy
Generating a custom Ruby SDK for your web service or Rails API using SmithyGenerating a custom Ruby SDK for your web service or Rails API using Smithy
Generating a custom Ruby SDK for your web service or Rails API using Smithy
g2nightmarescribd
 
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Product School
 
PCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase TeamPCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase Team
ControlCase
 
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdfFIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance
 

Recently uploaded (20)

FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdfFIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
FIDO Alliance Osaka Seminar: Passkeys at Amazon.pdf
 
Key Trends Shaping the Future of Infrastructure.pdf
Key Trends Shaping the Future of Infrastructure.pdfKey Trends Shaping the Future of Infrastructure.pdf
Key Trends Shaping the Future of Infrastructure.pdf
 
Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........
 
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...
 
Assuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyesAssuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyes
 
UiPath Test Automation using UiPath Test Suite series, part 3
UiPath Test Automation using UiPath Test Suite series, part 3UiPath Test Automation using UiPath Test Suite series, part 3
UiPath Test Automation using UiPath Test Suite series, part 3
 
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMsTo Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
 
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
 
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualitySoftware Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
 
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
 
Monitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR EventsMonitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR Events
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
 
Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*
 
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
 
Designing Great Products: The Power of Design and Leadership by Chief Designe...
Designing Great Products: The Power of Design and Leadership by Chief Designe...Designing Great Products: The Power of Design and Leadership by Chief Designe...
Designing Great Products: The Power of Design and Leadership by Chief Designe...
 
Generating a custom Ruby SDK for your web service or Rails API using Smithy
Generating a custom Ruby SDK for your web service or Rails API using SmithyGenerating a custom Ruby SDK for your web service or Rails API using Smithy
Generating a custom Ruby SDK for your web service or Rails API using Smithy
 
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
 
PCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase TeamPCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase Team
 
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdfFIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
 

Build, engage and monetize a social media community

  • 1. Build, engage and monetize your SM community Bridget O’Brien VP, Brand, Communications & Content @BridgetMOBrien
  • 2. So who is Vistaprint?
  • 3.  
  • 4.  
  • 6. Stage 1: actively listening to and engaging with customers/prospects
  • 7.  
  • 8. 02/02/12 Company Confidential Vistaprint © 2011
  • 9. 02/02/12 Company Confidential Vistaprint © 2011
  • 10.  
  • 11.  
  • 13. Step 2: Encouraging growth through Facebook tools/apps
  • 14.
  • 15.
  • 18. Our customers want it, need it *Data taken from September 2011 Customer Council Survey 60% regularly spend time looking for information on how to promote or advertise their small business 80% of Vistaprint customers spend more than 7 hours online per week 63% already belong to one online community 53% pass along small business stories or videos via social media channels 82% of customers consider customer testimonials somewhat or very important 86% indicated they would find customer stories or examples useful 63% said more educational material on the Vistaprint site would make purchasing easier
  • 20. = Value of Conversation
  • 22.
  • 23. Spent: $1559.85 Bookings: $278.78 Fans acquired: 0 From Facebook Ad to Vistaprint.com Vs. Acquiring a fan (“like”) to Facebook landing page Spent: $2310.00 Bookings: $137.00 Fans acquired: 2,661 Results: Results:
  • 24. Direct to fans much more effective that targeting larger base with specific interests. Spent: $458.32 Bookings: $2464.28 Total Orders: 67 AOV: $42 Results: Reach: 190,278 Clicks: 2,071 Fans: 1,802 CTR: 0.145% CPC: $0.45 Results:
  • 25. Craaaaazzzyy good deal 4 my fans! 250 free business cards @  www.vistaprint.com/kim Put super cute pics of Mase on my new calendar. Get ur own for free  http://www.vistaprint.com/KimK
  • 26. Thank You. Questions? Oops, One Last Thing….We Are Hiring  Bridget O’Brien VP Brand, Communications & Content @BridgetMOBrien