1
2
Housekeeping
▪ This webinar is being recorded
▪ Links to the slides and the recording will be
made available after the presentation
▪ You can post questions via the GoToWebinar
Control Panel
3
Meet Your Presenters
Gene KimT.j. Randall
@RealGeneKim@TJRandall
 17+ years Enterprise IT
experience
 “Customer Success” means doing
“Real World DevOps”
 Founder of IT Revolution
 Author and researcher
4
All Roads Lead To DevOps
Development
Architecture
Operations
Project Management
Release Cloud
Information Security
IT Management
5
DevOps Enterprise: Lessons Learned
▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by
horses
▪ Over the years, the conference has hosted over 250 leaders from:
− Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA
− Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV=
− Walmart, Nordstrom, Target, Macy’s, Marks and Spencer
− Nike, Adidas, Sherwin Williams
− Verizon, Telstra, T-Mobile, Orange, CSG
− Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover
− Disney, Ticketmaster, NBC/Universal
− Kaiser Permanente
− US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social
Development, UK Welfare and Pensions, US Joint Warfare Analysis Center
− Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP
6
Development
Continuous Integration
Route 1
7
Raia: Kaiser Permanente
Source: https://www.youtube.com/watch?v=m5CllYwdOwM&list=PLvk9Yh_MWYuzV60LtpXOIPNnd6p67dWSN&index=10
8
Hill: Jaguar Land Rover
Chris Hill
Software Development Manager, Jaguar Land Rover
9
Rez/Gillespie: KeyBank
Stephanie Gillespie
SVP, Head of Digital Chanel Technology
John Rzeszotarski
SVP, Director of Continuous Delivery
10
Prugh: CSG
Scott Prugh
Chief Architect to
VP Development to
SVP Product Development and Operations
11
Lead Time: 9 months
Source: Damon Edwards (@damonedwards)
12
Value to Development
▪ Liberate from powerful, conservative Ops and Infrastructure groups
▪ Enable small Dev teams to quickly and independently develop, test,
and deploy value to customers
▪ Reduce cycle times from months or quarters, to hours or minutes
13
DevOps Enterprise: Lessons Learned
▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by
horses
▪ Over the years, the conference has hosted over 250 leaders from:
− Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA
− Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV=
− Walmart, Nordstrom, Target, Macy’s, Marks and Spencer
− Nike, Adidas, Sherwin Williams
− Verizon, Telstra, T-Mobile, Orange, CSG
− Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover
− Disney, Ticketmaster, NBC/Universal
− Kaiser Permanente
− US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social
Development, UK Welfare and Pensions, US Joint Warfare Analysis Center
− Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP
14
Architecture
DevOps as a Service
Route 2
15
Pal/Brady: Capital One
Dr. Topo Pal
Senior Engineering Fellow
Jennifer Brady
Technology Governance Director
16
Prugh: CSG
Scott Prugh
Chief Architect to
VP Development to
SVP Product Development and Operations
17
Havens: Walmart
Scott Havens
Walmart
 Inventory management,
fulfillment, order entry
 F#, Kafka
18
Architecture Enables Teams To…
▪ …make large scale changes to the design of its system without the permission of
someone outside the team, or depending on other teams
▪ ...complete its work without fine-grained communication and coordination with
people outside the team
▪ ...deploy and release its product or service on demand, independently of other
services the product or service depends upon
▪ ...do most of its testing on demand, without requiring an integrated test
environment
▪ ...perform deployments during normal business hours with negligible downtime
Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report
19
Value to Architecture
▪ Make it easy for teams to leverage the best expertise from Dev, QA,
Ops, Infrastructure
▪ Spear: Four Capabilities: See, Solve, Share and Teach
20
Operations
Configuration Automation
Route 3
21
Rez/Gillespie: KeyBank
Stephanie Gillespie
SVP, Head of Digital Chanel Technology
John Rzeszotarski
SVP, Director of Continuous Delivery
22
DevOps Enterprise: Lessons Learned
▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by
horses
▪ Over the years, the conference has hosted over 250 leaders from:
− Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA,
Standard Chartered
− Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV=
− Walmart, Nordstrom, Target, Macy’s, Marks and Spencer
− Nike, Adidas, Sherwin Williams
− Verizon, Telstra, T-Mobile, Orange, CSG
− Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover
− Disney, Ticketmaster, NBC/Universal
− Kaiser Permanente
− US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social
Development, UK Welfare and Pensions, US Joint Warfare Analysis Center
− Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP
23
Cloud Teams
Cloud Services
Route 4
24
DevOps Enterprise: Lessons Learned
▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by
horses
▪ Over the years, the conference has hosted over 250 leaders from:
− Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA
− Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV=
− Walmart, Nordstrom, Target, Macy’s, Marks and Spencer
− Nike, Adidas, Sherwin Williams
− Verizon, Telstra, T-Mobile, Orange, CSG
− Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover
− Disney, Ticketmaster, NBC/Universal
− Kaiser Permanente
− US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social
Development, UK Welfare and Pensions, US Joint Warfare Analysis Center
− Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP
25
Release & Project
Management
ITSM
Route 5
26
Lead Time: 9 months
Source: Damon Edwards (@damonedwards)
27
DevOps Enterprise: Lessons Learned
▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by
horses
▪ Over the years, the conference has hosted over 250 leaders from:
− Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA
− Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV=
− Walmart, Nordstrom, Target, Macy’s, Marks and Spencer
− Nike, Adidas, Sherwin Williams
− Verizon, Telstra, T-Mobile, Orange, CSG
− Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover
− Disney, Ticketmaster, NBC/Universal
− Kaiser Permanente
− US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social
Development, UK Welfare and Pensions, US Joint Warfare Analysis Center
− Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP
28
Information
Security
Security Tools
Route 6
29
High Performers Are More Secure And Controlled
Source: Google/DORA: 2018 State Of DevOps Report: https://cloudplatformonline.com/2018-state-of-devops.html
2xless time spent
remediating security
issues
29%more time spent
on new work
30
Capital One: DevOpsSec
Source: Tapabrata Pal, Capital One
31
IT Management
Digital Transformation
Route 7
32
Raia: Kaiser Permanente
Source: https://www.youtube.com/watch?v=m5CllYwdOwM&list=PLvk9Yh_MWYuzV60LtpXOIPNnd6p67dWSN&index=10
33
Rez/Gillespie: KeyBank
Stephanie Gillespie
SVP, Head of Digital Chanel Technology
John Rzeszotarski
SVP, Director of Continuous Delivery
34
Where does it go from here?
Transformation Patterns
35
36
Questions?

All Roads Lead to DevOps

  • 1.
  • 2.
    2 Housekeeping ▪ This webinaris being recorded ▪ Links to the slides and the recording will be made available after the presentation ▪ You can post questions via the GoToWebinar Control Panel
  • 3.
    3 Meet Your Presenters GeneKimT.j. Randall @RealGeneKim@TJRandall  17+ years Enterprise IT experience  “Customer Success” means doing “Real World DevOps”  Founder of IT Revolution  Author and researcher
  • 4.
    4 All Roads LeadTo DevOps Development Architecture Operations Project Management Release Cloud Information Security IT Management
  • 5.
    5 DevOps Enterprise: LessonsLearned ▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by horses ▪ Over the years, the conference has hosted over 250 leaders from: − Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA − Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV= − Walmart, Nordstrom, Target, Macy’s, Marks and Spencer − Nike, Adidas, Sherwin Williams − Verizon, Telstra, T-Mobile, Orange, CSG − Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover − Disney, Ticketmaster, NBC/Universal − Kaiser Permanente − US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social Development, UK Welfare and Pensions, US Joint Warfare Analysis Center − Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP
  • 6.
  • 7.
    7 Raia: Kaiser Permanente Source:https://www.youtube.com/watch?v=m5CllYwdOwM&list=PLvk9Yh_MWYuzV60LtpXOIPNnd6p67dWSN&index=10
  • 8.
    8 Hill: Jaguar LandRover Chris Hill Software Development Manager, Jaguar Land Rover
  • 9.
    9 Rez/Gillespie: KeyBank Stephanie Gillespie SVP,Head of Digital Chanel Technology John Rzeszotarski SVP, Director of Continuous Delivery
  • 10.
    10 Prugh: CSG Scott Prugh ChiefArchitect to VP Development to SVP Product Development and Operations
  • 11.
    11 Lead Time: 9months Source: Damon Edwards (@damonedwards)
  • 12.
    12 Value to Development ▪Liberate from powerful, conservative Ops and Infrastructure groups ▪ Enable small Dev teams to quickly and independently develop, test, and deploy value to customers ▪ Reduce cycle times from months or quarters, to hours or minutes
  • 13.
    13 DevOps Enterprise: LessonsLearned ▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by horses ▪ Over the years, the conference has hosted over 250 leaders from: − Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA − Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV= − Walmart, Nordstrom, Target, Macy’s, Marks and Spencer − Nike, Adidas, Sherwin Williams − Verizon, Telstra, T-Mobile, Orange, CSG − Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover − Disney, Ticketmaster, NBC/Universal − Kaiser Permanente − US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social Development, UK Welfare and Pensions, US Joint Warfare Analysis Center − Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP
  • 14.
  • 15.
    15 Pal/Brady: Capital One Dr.Topo Pal Senior Engineering Fellow Jennifer Brady Technology Governance Director
  • 16.
    16 Prugh: CSG Scott Prugh ChiefArchitect to VP Development to SVP Product Development and Operations
  • 17.
    17 Havens: Walmart Scott Havens Walmart Inventory management, fulfillment, order entry  F#, Kafka
  • 18.
    18 Architecture Enables TeamsTo… ▪ …make large scale changes to the design of its system without the permission of someone outside the team, or depending on other teams ▪ ...complete its work without fine-grained communication and coordination with people outside the team ▪ ...deploy and release its product or service on demand, independently of other services the product or service depends upon ▪ ...do most of its testing on demand, without requiring an integrated test environment ▪ ...perform deployments during normal business hours with negligible downtime Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report
  • 19.
    19 Value to Architecture ▪Make it easy for teams to leverage the best expertise from Dev, QA, Ops, Infrastructure ▪ Spear: Four Capabilities: See, Solve, Share and Teach
  • 20.
  • 21.
    21 Rez/Gillespie: KeyBank Stephanie Gillespie SVP,Head of Digital Chanel Technology John Rzeszotarski SVP, Director of Continuous Delivery
  • 22.
    22 DevOps Enterprise: LessonsLearned ▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by horses ▪ Over the years, the conference has hosted over 250 leaders from: − Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA, Standard Chartered − Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV= − Walmart, Nordstrom, Target, Macy’s, Marks and Spencer − Nike, Adidas, Sherwin Williams − Verizon, Telstra, T-Mobile, Orange, CSG − Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover − Disney, Ticketmaster, NBC/Universal − Kaiser Permanente − US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social Development, UK Welfare and Pensions, US Joint Warfare Analysis Center − Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP
  • 23.
  • 24.
    24 DevOps Enterprise: LessonsLearned ▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by horses ▪ Over the years, the conference has hosted over 250 leaders from: − Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA − Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV= − Walmart, Nordstrom, Target, Macy’s, Marks and Spencer − Nike, Adidas, Sherwin Williams − Verizon, Telstra, T-Mobile, Orange, CSG − Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover − Disney, Ticketmaster, NBC/Universal − Kaiser Permanente − US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social Development, UK Welfare and Pensions, US Joint Warfare Analysis Center − Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP
  • 25.
  • 26.
    26 Lead Time: 9months Source: Damon Edwards (@damonedwards)
  • 27.
    27 DevOps Enterprise: LessonsLearned ▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by horses ▪ Over the years, the conference has hosted over 250 leaders from: − Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA − Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV= − Walmart, Nordstrom, Target, Macy’s, Marks and Spencer − Nike, Adidas, Sherwin Williams − Verizon, Telstra, T-Mobile, Orange, CSG − Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover − Disney, Ticketmaster, NBC/Universal − Kaiser Permanente − US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social Development, UK Welfare and Pensions, US Joint Warfare Analysis Center − Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP
  • 28.
  • 29.
    29 High Performers AreMore Secure And Controlled Source: Google/DORA: 2018 State Of DevOps Report: https://cloudplatformonline.com/2018-state-of-devops.html 2xless time spent remediating security issues 29%more time spent on new work
  • 30.
    30 Capital One: DevOpsSec Source:Tapabrata Pal, Capital One
  • 31.
  • 32.
    32 Raia: Kaiser Permanente Source:https://www.youtube.com/watch?v=m5CllYwdOwM&list=PLvk9Yh_MWYuzV60LtpXOIPNnd6p67dWSN&index=10
  • 33.
    33 Rez/Gillespie: KeyBank Stephanie Gillespie SVP,Head of Digital Chanel Technology John Rzeszotarski SVP, Director of Continuous Delivery
  • 34.
    34 Where does itgo from here? Transformation Patterns
  • 35.
  • 36.