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Therapy services in a digital world
THE VISION
BUDDY APP: SIMPLE PROPOSITION


 To use ubiquitous text-messaging
 to give users a tool for taking
 more control of their recovery and
 as a resource for collaborating
 with professionals to achieve their
 goals
BUDDY APP PROVIDES


Buddy is a digital tool to support therapy services.
It enables clients to:
  –   Keep a daily diary via SMS
  –   Spot patterns via a website
  –   Be reminded about session appointments via SMS
  –   Create their own session plans in advance
  –   Set and receive behavioural activation goals via SMS
PLAY FILM


Only 3 minutes!
BENEFITS

 SERVICE USERS           PROFESSIONALS              MANAGERS



     Spot Patterns            Rich Insight        Improved DNA rate
Improved Communication   Make Time in Therapy    Caseload management
    Create Control          Focus on Goals
                         Appointment reminders




     Happier users, enabled clinicians, and more
                  efficient services
SLaM Service

 SERVICE USERS                PROFESSIONALS                 MANAGERS



Improved quality of life in     63% Compliance            7% DNA decrease
    87.5% of users
                                                          (from previous trial)

57.1% of users reported       71% users felt it allowed
 decrease in CORE-10          for more open and
                              honest discussion
100% of users said
they would use again



   * Published data from the SLaM EIS 100 week trial
USER FEEDBACK


“Buddy helped me communicate
better with my therapist, and it
helped me to spot patterns and see
what I was doing or not doing.
Buddy really felt like a friend
checking up on me at the end of
the day. Sometimes it was the only
contact I would have throughout
the day. It's something that helped
point me in the direction of change,
and which I then felt better able to
act on."
                                       Helena, Service user
CLINICIAN FEEDBACK




             Eric Morris, Clinical Director, EIS, SLaM

"The idea of Buddy is to put the person's goals at the centre of their treatment. I've
noticed that the ones who are using it have become more focused in what they want
to get out of our meetings. Early intervention service users usually have problems
with depression and anxiety and Buddy gives them support during the week when
they're not seeing a therapist."
Stockport IAPT, Self Help Services

   SERVICE USERS              PROFESSIONALS                   MANAGERS


   100% of users satisfied    100% clinicians would
   with care received         use again in the future       4.5% DNA decrease

   63.8% reported             83% felt it allowed
                                                            4% canc. decrease
   decrease in PHQ9 and       for more open and
   GAD7 scores                honest discussion
                                                        500 additional clinical hours
   Improved quality of life
   in 89.2% of users
                                                        £25k additional income (PbR)



* Published data from the SHS Buddy Trial Outcome report
* All data over historic baseline
CEO FEEDBACK




      Nicky Lidbetter, Chief Officer, Self Help Services
“With the increasing demand for providers of mental health services to
deliver more for less, Buddy contributes to system efficiency and enhances
patient experience by promoting the collaborative nature of therapy sessions.
This enables patients to feel more in control of their interaction with the
service. ”
RETURN ON INVESTMENT

• For service providers moving towards PbR, Buddy
  offers increased:

  – Throughput
  – Efficiency
  – Outcomes
CLINICAL FEEDBACK

“Buddy is being used in a variety of
ways in addition to routine activity
and mood monitoring. These
include: pain diary, alcohol diary,
monitoring flashbacks, monitoring
for dissociation, promoting
grounding techniques and
mindfulness such as 'remember to
notice where you are’ and ‘what
you are doing right now?”
Regarding impact on DNA and
CNA rates, it’s also having a
positive effect of reducing DNA's”

                                       Dr Alan Barrett, Clinical Lead
SUMMARY

•   Buddy has been designed to specifically support mental health
    pathways


•   Built to improve user engagement


•   Designed around everyday lives, and everyday technology


•   Improves the relationship between professional and service user


•   Empowering and non-stigmatising
ABOUT US

•   Incubated by Sidekick Studios, Buddy Enterprises Ltd brings together
    business, design, digital and mental health professionals
•   Developed in collaboration with SLaM’s CMHTs & Early Intervention in
    Psychosis service & Rethink’s NE Essex Health in Mind IAPT service
•    Current clients:
    – NW Regional IAPT for Military Veterans service (Pennine Healthcare
      NHS Trust)
    – Nottingham Healthcare NHS Trust
    – Self Help Services Stockport
    – Kent & Medway NHS Trust
    – West London Mental Health Trust
    – Sheffield Health and Social Care NHS Trust
    – Derbyshire Healthcare NHS Trust
    – Mental Health Matters
Awards / Recognition




Gold Award Winner 2012                 Finalist 2012
Community & Social Mobile App   Innovation in Mental Health
www.lovieawards.eu
james@buddyapp.co.uk
  syed@buddyapp.co.uk


www.buddyapp.co.uk

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E-Mental Health Conference - Buddy App

  • 1. Therapy services in a digital world
  • 3. BUDDY APP: SIMPLE PROPOSITION To use ubiquitous text-messaging to give users a tool for taking more control of their recovery and as a resource for collaborating with professionals to achieve their goals
  • 4. BUDDY APP PROVIDES Buddy is a digital tool to support therapy services. It enables clients to: – Keep a daily diary via SMS – Spot patterns via a website – Be reminded about session appointments via SMS – Create their own session plans in advance – Set and receive behavioural activation goals via SMS
  • 5. PLAY FILM Only 3 minutes!
  • 6.
  • 7. BENEFITS SERVICE USERS PROFESSIONALS MANAGERS Spot Patterns Rich Insight Improved DNA rate Improved Communication Make Time in Therapy Caseload management Create Control Focus on Goals Appointment reminders Happier users, enabled clinicians, and more efficient services
  • 8. SLaM Service SERVICE USERS PROFESSIONALS MANAGERS Improved quality of life in 63% Compliance 7% DNA decrease 87.5% of users (from previous trial) 57.1% of users reported 71% users felt it allowed decrease in CORE-10 for more open and honest discussion 100% of users said they would use again * Published data from the SLaM EIS 100 week trial
  • 9. USER FEEDBACK “Buddy helped me communicate better with my therapist, and it helped me to spot patterns and see what I was doing or not doing. Buddy really felt like a friend checking up on me at the end of the day. Sometimes it was the only contact I would have throughout the day. It's something that helped point me in the direction of change, and which I then felt better able to act on." Helena, Service user
  • 10. CLINICIAN FEEDBACK Eric Morris, Clinical Director, EIS, SLaM "The idea of Buddy is to put the person's goals at the centre of their treatment. I've noticed that the ones who are using it have become more focused in what they want to get out of our meetings. Early intervention service users usually have problems with depression and anxiety and Buddy gives them support during the week when they're not seeing a therapist."
  • 11. Stockport IAPT, Self Help Services SERVICE USERS PROFESSIONALS MANAGERS 100% of users satisfied 100% clinicians would with care received use again in the future 4.5% DNA decrease 63.8% reported 83% felt it allowed 4% canc. decrease decrease in PHQ9 and for more open and GAD7 scores honest discussion 500 additional clinical hours Improved quality of life in 89.2% of users £25k additional income (PbR) * Published data from the SHS Buddy Trial Outcome report * All data over historic baseline
  • 12. CEO FEEDBACK Nicky Lidbetter, Chief Officer, Self Help Services “With the increasing demand for providers of mental health services to deliver more for less, Buddy contributes to system efficiency and enhances patient experience by promoting the collaborative nature of therapy sessions. This enables patients to feel more in control of their interaction with the service. ”
  • 13. RETURN ON INVESTMENT • For service providers moving towards PbR, Buddy offers increased: – Throughput – Efficiency – Outcomes
  • 14. CLINICAL FEEDBACK “Buddy is being used in a variety of ways in addition to routine activity and mood monitoring. These include: pain diary, alcohol diary, monitoring flashbacks, monitoring for dissociation, promoting grounding techniques and mindfulness such as 'remember to notice where you are’ and ‘what you are doing right now?” Regarding impact on DNA and CNA rates, it’s also having a positive effect of reducing DNA's” Dr Alan Barrett, Clinical Lead
  • 15. SUMMARY • Buddy has been designed to specifically support mental health pathways • Built to improve user engagement • Designed around everyday lives, and everyday technology • Improves the relationship between professional and service user • Empowering and non-stigmatising
  • 16. ABOUT US • Incubated by Sidekick Studios, Buddy Enterprises Ltd brings together business, design, digital and mental health professionals • Developed in collaboration with SLaM’s CMHTs & Early Intervention in Psychosis service & Rethink’s NE Essex Health in Mind IAPT service • Current clients: – NW Regional IAPT for Military Veterans service (Pennine Healthcare NHS Trust) – Nottingham Healthcare NHS Trust – Self Help Services Stockport – Kent & Medway NHS Trust – West London Mental Health Trust – Sheffield Health and Social Care NHS Trust – Derbyshire Healthcare NHS Trust – Mental Health Matters
  • 17. Awards / Recognition Gold Award Winner 2012 Finalist 2012 Community & Social Mobile App Innovation in Mental Health www.lovieawards.eu

Editor's Notes

  1. We live in a digital world that has transformed society to put consumers in control, but Public services (the NHS and mental health) have embraced technology for interventions, data management and medication BUT remain analogue in harnessing technology to empower consumers. In mental health, we have: Users who are often passive, not in control, not engaged with treatment Culture of professionally-led care Paper-based user tools (mood diaries, help books, leaflets)
  2. For discussion
  3. For discussion