1. CRAIG MICHAEL crgmchl@gmail.com ● 612-730-7971
5737 Grand Ave.S. ● Minneapolis,MN 55419
PROFILE
Motivated,self-directedanddynamiccustomerservice professional with strongleadership skills,lookingto
expandmyexperience inanaccountmanagementposition.A capacityforappropriate solutionorientationwith
attentiontodetail.Passionate aboutbuildingrelationshipsandworkingwithothersto creatively solve problems
and affectmeaningful change. Recognizedstrengthsinclude confidentlyleadingbyexample andinspiring
teamwork,patientlyandprofessionally.Proficientprojectorganizerwithtenaciousfollow-through.Energizedby
collaborationtosolve challengesandproblems. Accomplished increatingatrue connection andcultivatingthe
clientrelationship.
HIGHLIGHTS
 Excellentinterpersonalskills
 Trainedpublicspeakerandmotivator
 Innovative problemsolver
 Adeptat balancingmultiple projects
 Strongteam playerandcollaborator
 Persistentyetflexible
AREAS OF EXPERTISE
Project Management:
 Strategiceventplanningwithstrongcollaborative skills
 Experiencedincoordinating andexecutingspecial eventsandconferences,workingwithvendors,
clients,attendees,temporary staff,andteammembers.
 Skilledinmotivating andmanagingemployees, clientusers andvolunteers
Communications:
 Write,edit,produce, andproofread,withsuperiorattentiontodetail forvariousmedia,publications
and websites
 Adeptat distillingcomplex topicsintoconcise,readable copyunderdeadline pressures
 Effectivelymanage relationshipswithmembers,volunteers,sponsorsanddonors
WORK HISTORY
Alliance Tech/Cvent | Austin, TX 3/11–Present
ProjectContractor-B2Bconventionclientrelations,RFIDandleadretrieval implementationandmaintenance,
eventregistrationcoordination andon-site support. Assemble andexecuteconference workscope,manage and
traincontractors/temporarystaff, keepclientinformedof specificssolutionsandtimelineinstall. Confirmall
shipping/receivingandmaintainreal-time datareporting. Troubleshootnetwork,power,applications,server
and equipmentissues.
Lexis Nexis/Enclarity | Minneapolis, MN 12/09–Present
Contractor—callcenterhealthproviderverificationanddatacleansing,specificproblemsolvingtoprovide best
demographicinformation,streamlinedphysical andvocal behaviorstomaximize callsperhour.

2. Café Maude | Minneapolis, MN 9/08–1/13
Server— trainer,event-server,host
Graves 601 Hotel | Minneapolis, MN 5/08–9/08
Concierge— guestservice andCRMtoolssoftware
Vincent | Minneapolis, MN 9/02–3/08
Server- trainer, event-server,offsitecaptain,host
15 Head, a Theatre Lab | Minneapolis, MN 3/99–7/05
Artistic Associate– Collaborative performingartistina theatre companywith$60,000 annual budget. Actuate
content,market,fundraise,manage financesand coordinate educational outreach. Createdcurriculum,staffed
and ledthree-weekactortrainingworkshopforhighschool students.
F.A.O. Schwarz | Chicago, IL 9/90–2/96
StoreManager—Managed$2millionannual store while meetingorexceedingbudgetplansin5 consecutive
years. Determinedinventory,merchandisedproduct,maximizedprofitandloss,andmaintained
shipping/receiving. Hired,reviewed,motivatedandmanageda15–20 persondirect-reportingsales associate
staff. Responsible foran extensive clientretentionmanagement system. Establishedcommunityengagement
and outreach,includingevent creation.
EDUCATION
DePaul University | Chicago, IL 9/86–6/90
Bachelorof Fine Arts,Acting
 Annual Theatre School atDePaul Gala Fundraiser-workstudy
 Mainstage and workshop performances asperformerortechnician
SKILLS
MicrosoftOffice,Windows,Mac 0S X, i0S,HandheldMC-50, Dropbox,Google Drive
ADDITIONAL EXPERIENCE
 Lyndale NeighborhoodAssociation|2012Curiositiesof Lyndale volunteer
 Stay-at-home parent|2001-2009 Primarycaregiverfortwoboys birthto school-age
 WindomDual ImmersionSchool Parent-TeacherOrganization|2010-2015 At-Large Board Member
 Extensive volunteerhoursatWindomDual ImmersionSchool |2008–present.Activitiesinclude:BRAVO
musicteacher,Gala fundraiserplanningcommittee,Taste of Windomorganizer,CarnivalChair,Families
All Matter volunteer, AutumnCoffee andSpringPlantsales fundraiser,plusotherclassroom activities
 Wine/Beer/Coffee ProductTraining|2008-2014 New France Wine,DogwoodCoffee,The Wine Company
 Independentfilm“InMediasRes”-Brainfurnace Productions|1995 AssistantProducer,fundraiser,actor
INTERESTS
Runner(2013 TwincitiesMarathon,Twelve half marathons2007-present), professional on-cameraactor(YMCA,
Kool-Aid,And-1,Century-Link,Peacock), professionalstage actor(Guthrie Theater,Children’sTheater,Bryant
Lake Bowl,Theatre de Jeune Leune), independentrestaurantandmusicfan.