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BSBMGT517 Manage
Operational Plan
Week 2
Objectives
Develop operational plan
Plan and manage resource acquisition
Monitor and review operational
performance
2
Week 2 - Assessment 1
Develop an Operational Plan
Develop:
1. Business Plan
2. Operational Plan
3. Supporting policies and procedures
3
Operational Plan
An Operational Plan is a detailed plan used to
provide a clear picture of how a team, section or
department will contribute to the achievement of
the organisation's strategic goals.
4
Operational Plan
 An Operational Plan should provide a clear picture
on how to achieve organisational goals. It focuses
on the steps that should be taken to ensure the
company's overall vision and mission are achieved.
 Operational plans break down larger objectives into
smaller objectives, and allocates responsibilities /
resources required to achieve each step.
5
Operational Plan
An operational plan addresses four questions:
Where are we now?
Where do we want to be?
How do we get there?
How do we measure our progress?
6
Operational plans should contain:
Mission statement
Activities to be delivered
Quality standards
Desired outcomes
7
Operational plans should contain:
Staffing and resource requirements
Implementation timetables
A process for monitoring progress
Business plan
Budgets
8
Issues addressed in an operational plan
Facilities
Production or manufacturing
Inventory
Distribution
Maintenance and service-order fulfillment
and customer service
9
Four types of documents or information
required to develop an operational plan
Business plan
Budgets
Mission statement
Organisational Chart
10
Business Plan
A business plan is a written document that
describes in detail how a business is going to
achieve its goals. A business plan lays out a
written plan from a marketing, financial and
operational viewpoint.
11
Business Plan
It provides an overview of the business direction,
along with key dates for objectives to be met.
The dates help in defining project parameters to
ensure targets and stakeholder expectations are
met.
12
Budgets
Budgets provide fund allocation to areas of the
business, projects and areas identified as
important to the business.
Outlines the available funds for the project which
have a direct impact on project size, scope,
resources, human resources, vendor and process
selections.
13
Budgets
It can create a bigger picture of the companies
finances and expenses and take into
consideration any irregular spending.
With an annual budget a company can estimate
their expenses and carefully plan and manage
their finances.
14
Mission statement
The mission statement should guide the actions
of an organization, spell out its overall goal,
provide a path, and guide decision-making.
Company’s mission statement defines the
company’s goals, ethics, culture, and norms for
decision-making.
15
The best mission statements define a
company’s goals in these dimensions
What the company does for its customers
What it does for its employees
What it does for its owners
What the company does for its community
And, for the world.
16
Organisational chart
An organisational chart is a diagram that
shows the structure of an organisation and the
relationships and relative ranks of its parts and
positions/jobs.
Outlines the people and positions within the
company along with their authority.
17
Organisational chart18
Class Activities 1 & 2 - Assessment 1
Case Study:
"You have been employed by Canterbury
Renovations, which is a start-up cabinet making
business. Your role is to help develop and
implement strategic plans that support the direction
and aspirations of the business.
1. Develop a Business plan and based on that plan
you have to
2. Develop an Operational Plan
19
20
Operational Plan Requirements
Strategies
Performance criteria
Timeframes
Budgets
Responsibilities
Resources
21
Supporting Policies and Procedures
Recruitment Policy
Resources policy
Intellectual property policy
22
Recruitment policy
The aim of such a policy is to ensure that a
transparent and unbiased recruitment and
selection process is followed; one that
results in the appointment of the best
candidate, based solely on merit and best-fit
with your organisational values, philosophy,
and goals.
23
Principles of a good Recruitment policy
Respect for diversity
Ethical decision making
Selection according to merit
Equal treatment for all
Procedural fairness.
24
Resources policy
Continuing guidelines on the approach the
organisation intends to adopt in managing its
people.
 It represents specific guidelines to HR managers
various matters concerning employments
 It states the intend of the organisation about
different aspects of Human Resource
management such as recruitment, promotion,
compensation and training.
25
Resources policy
 It serves as a reference point when human
resources management practices are being
developed or when decisions are being
made about people. A procedure spells out
precisely what action should be taken in line
with the policy.
26
Intellectual Property Policy
Intellectual property (IP) refers to creations
of the mind, such as inventions; literary and
artistic works; designs; and symbols, names
and images used in commerce.
27
Purpose
To establish a structure for :
Ownership
Identification
Management
Commercialisation of Intellectual Property.
28
Develop Policies and procedures to support
the Operational plan
a) Recruitment Policy
b) Resources policy
c) Intellectual property
29
THANK YOU

30

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BSBMGT517 Manage Operational Plan Week 2

  • 2. Objectives Develop operational plan Plan and manage resource acquisition Monitor and review operational performance 2
  • 3. Week 2 - Assessment 1 Develop an Operational Plan Develop: 1. Business Plan 2. Operational Plan 3. Supporting policies and procedures 3
  • 4. Operational Plan An Operational Plan is a detailed plan used to provide a clear picture of how a team, section or department will contribute to the achievement of the organisation's strategic goals. 4
  • 5. Operational Plan  An Operational Plan should provide a clear picture on how to achieve organisational goals. It focuses on the steps that should be taken to ensure the company's overall vision and mission are achieved.  Operational plans break down larger objectives into smaller objectives, and allocates responsibilities / resources required to achieve each step. 5
  • 6. Operational Plan An operational plan addresses four questions: Where are we now? Where do we want to be? How do we get there? How do we measure our progress? 6
  • 7. Operational plans should contain: Mission statement Activities to be delivered Quality standards Desired outcomes 7
  • 8. Operational plans should contain: Staffing and resource requirements Implementation timetables A process for monitoring progress Business plan Budgets 8
  • 9. Issues addressed in an operational plan Facilities Production or manufacturing Inventory Distribution Maintenance and service-order fulfillment and customer service 9
  • 10. Four types of documents or information required to develop an operational plan Business plan Budgets Mission statement Organisational Chart 10
  • 11. Business Plan A business plan is a written document that describes in detail how a business is going to achieve its goals. A business plan lays out a written plan from a marketing, financial and operational viewpoint. 11
  • 12. Business Plan It provides an overview of the business direction, along with key dates for objectives to be met. The dates help in defining project parameters to ensure targets and stakeholder expectations are met. 12
  • 13. Budgets Budgets provide fund allocation to areas of the business, projects and areas identified as important to the business. Outlines the available funds for the project which have a direct impact on project size, scope, resources, human resources, vendor and process selections. 13
  • 14. Budgets It can create a bigger picture of the companies finances and expenses and take into consideration any irregular spending. With an annual budget a company can estimate their expenses and carefully plan and manage their finances. 14
  • 15. Mission statement The mission statement should guide the actions of an organization, spell out its overall goal, provide a path, and guide decision-making. Company’s mission statement defines the company’s goals, ethics, culture, and norms for decision-making. 15
  • 16. The best mission statements define a company’s goals in these dimensions What the company does for its customers What it does for its employees What it does for its owners What the company does for its community And, for the world. 16
  • 17. Organisational chart An organisational chart is a diagram that shows the structure of an organisation and the relationships and relative ranks of its parts and positions/jobs. Outlines the people and positions within the company along with their authority. 17
  • 19. Class Activities 1 & 2 - Assessment 1 Case Study: "You have been employed by Canterbury Renovations, which is a start-up cabinet making business. Your role is to help develop and implement strategic plans that support the direction and aspirations of the business. 1. Develop a Business plan and based on that plan you have to 2. Develop an Operational Plan 19
  • 20. 20
  • 21. Operational Plan Requirements Strategies Performance criteria Timeframes Budgets Responsibilities Resources 21
  • 22. Supporting Policies and Procedures Recruitment Policy Resources policy Intellectual property policy 22
  • 23. Recruitment policy The aim of such a policy is to ensure that a transparent and unbiased recruitment and selection process is followed; one that results in the appointment of the best candidate, based solely on merit and best-fit with your organisational values, philosophy, and goals. 23
  • 24. Principles of a good Recruitment policy Respect for diversity Ethical decision making Selection according to merit Equal treatment for all Procedural fairness. 24
  • 25. Resources policy Continuing guidelines on the approach the organisation intends to adopt in managing its people.  It represents specific guidelines to HR managers various matters concerning employments  It states the intend of the organisation about different aspects of Human Resource management such as recruitment, promotion, compensation and training. 25
  • 26. Resources policy  It serves as a reference point when human resources management practices are being developed or when decisions are being made about people. A procedure spells out precisely what action should be taken in line with the policy. 26
  • 27. Intellectual Property Policy Intellectual property (IP) refers to creations of the mind, such as inventions; literary and artistic works; designs; and symbols, names and images used in commerce. 27
  • 28. Purpose To establish a structure for : Ownership Identification Management Commercialisation of Intellectual Property. 28
  • 29. Develop Policies and procedures to support the Operational plan a) Recruitment Policy b) Resources policy c) Intellectual property 29