This document summarizes a data and digital masterclass event for elected members. The event included presentations from local authorities on how they are using digital approaches and data to improve services. The day consisted of speakers on using digital to help councils, maximizing the benefits of data, reflections on culture and mindset, and creating conditions for digital as councillors. The goal was for members to learn from each other's experiences on navigating the opportunities and challenges of digital transformation.
Newcastle data and digital masterclass for councillors slides 7-Feb-20LG Inform Plus
On 7th February 2020, the Local Government association ran a masterclass discussion day for councillors and elected members on data and digital transformation in local government. This is the slide set that was used to steer discussions
Evaluation Findings from Digital Deal Challenge Fund - Social Housing & Digit...Helen Milner
The UK Government invested over £400,000 on 12 Digital Deal Challenge Fund projects to establish best practice and lessons for social/public housing providers looking to introduce digital inclusion programmes. Our ambition is to help 100% of the UK population to use the internet to benefit their lives; 9.5 million people don't have basic internet skills in the UK and around 4 million of these people live in social housing. This presentation was first done for the Social Digital Research Symposium in London 22nd October 2014
A presentation by Jack Latimer, director or CommunitySites, covering trends and issues in community archives in 2011 given at the Community Archives and Heritage Conference, London, June 2011
Adam Micklethwaite, Director of Business and Innovation, Tinder Foundation presented at Digital Public Services: Designing and Delivering User-Centric Services conference on 12th November 2015
A brief introduction to the Milo database and reporting platform that supports Scotland's local third sector. Presented at the Intermediaries Network, May 2014.
Open Smart City in Canada Project
Funded by: GeoConnections
Lead by: OpenNorth
Project core team:
Rachel Bloom & Jean-Noe Landry, Open North
Dr. Tracey P. Lauriault, Carleton University
David Fewer, LL.M., Canadian Internet Policy and Public Interest Clinic (CIPPIC)
Dr. Mark Fox, University of Toronto
Research Assistants Carleton University
Carly Livingstone
Stephen Letts
Newcastle data and digital masterclass for councillors slides 7-Feb-20LG Inform Plus
On 7th February 2020, the Local Government association ran a masterclass discussion day for councillors and elected members on data and digital transformation in local government. This is the slide set that was used to steer discussions
Evaluation Findings from Digital Deal Challenge Fund - Social Housing & Digit...Helen Milner
The UK Government invested over £400,000 on 12 Digital Deal Challenge Fund projects to establish best practice and lessons for social/public housing providers looking to introduce digital inclusion programmes. Our ambition is to help 100% of the UK population to use the internet to benefit their lives; 9.5 million people don't have basic internet skills in the UK and around 4 million of these people live in social housing. This presentation was first done for the Social Digital Research Symposium in London 22nd October 2014
A presentation by Jack Latimer, director or CommunitySites, covering trends and issues in community archives in 2011 given at the Community Archives and Heritage Conference, London, June 2011
Adam Micklethwaite, Director of Business and Innovation, Tinder Foundation presented at Digital Public Services: Designing and Delivering User-Centric Services conference on 12th November 2015
A brief introduction to the Milo database and reporting platform that supports Scotland's local third sector. Presented at the Intermediaries Network, May 2014.
Open Smart City in Canada Project
Funded by: GeoConnections
Lead by: OpenNorth
Project core team:
Rachel Bloom & Jean-Noe Landry, Open North
Dr. Tracey P. Lauriault, Carleton University
David Fewer, LL.M., Canadian Internet Policy and Public Interest Clinic (CIPPIC)
Dr. Mark Fox, University of Toronto
Research Assistants Carleton University
Carly Livingstone
Stephen Letts
London data and digital masterclass for councillors slides 14-Feb-20LG Inform Plus
On 14th February 2020, the Local Government association ran a masterclass discussion day for councillors and elected members on data and digital transformation in local government. It took place in London. This is the slide set that was used to steer discussions
Sustaining Digital Inclusion; Dissolving Silos.
Solutions to reducing gaps in digital literacy, broadband access and technology use started at the grassroots level. Having been through two federal programs in the United States, we now have top down attention and approaches being created. We learned from BTOP (Broadband Technology Opportunities Program) the necessity of working through trusted organizations and individuals to increase information technology skills and home broadband adoption. Local approach is essential.
Institutionalizing digital inclusion brings necessary attention and funding. Seattle and Minneapolis have staff dedicated to leading and coordinating digital inclusion efforts. Austin and Chicago are investing local resources in digital inclusion. The Google Fiber being deployed in Kansas City has resulted in funding and community collaborations focused upon making sure all residents benefit from the high-speed network in Kansas City. One of Broadband Rhode Island’s strategies has been to integrate digital inclusion into existing programs and initiatives. They have successfully had broadband data included in an open data warehouse, digital literacy included in the state’s adult education program, and broadband infrastructure and adoption data included in a statewide planning process.
A brief update on the Digital Participation programme at SCVO. Presented at the Scottish Parliament Cross-Party Group on Digital Participation, April 2014.
El proper de 1 de juliol, de 14 a 16h, ens podràs trobar a la nova edició del Mobile World Congress 2021, a l’estand de la Fundació Mobile World Capital Barcelona.
Digital Inclusion strategies & Seattle's Community Technology Programdavidkeyes
An overview on strategies for local government to foster digital inclusion. Presentation by David Keyes for the 2013 National League of Cities Congress mobile digital inclusion workshop. This covers the digital inclusion framework, community assessment and Community Technology programs of the City of Seattle Department of Information Technology. Also IT Equity Project management tool. For more also see seattle.gov/tech
Presentations by Tinder Foundation's Caroline Wilson about what we do and the different aspects of the UK online centres network. This is from the Social Housing and Digital Inclusion: People not Technology event in London on April 14 2015.
An introductory presentation for the Council of Europe INGOs introducing the transversal workig group called Digital Citizen. The group will deal with Education, Humand Rights and Democracy using a forward looking approach to policy making.
Digital Social Innovation and the Impact of Data Analytics Cybera Inc.
This presentation reviews how emerging digital technologies are being used to enable social innovation. An ecosystem is growing worldwide that is utilizing advancements in hardware, networks, data and collaboration to accelerate initiatives for social good. Highlighted are examples of how groups like DataKind and Data for Good are helping nonprofit organizations enhance their social impact through data analytics and visualization.
Presentation deck from the Socitm Supplier Briefing that took place on the 18th June.
Socitm's New Agenda
Data the Key to Digital
Sponsor Address: A Digital Transformation Approach
Why isn't Digital Catching Fire… and what can suppliers do
Current Priorities for Local Government
The Supplier Partnership Program
London data and digital masterclass for councillors slides 14-Feb-20LG Inform Plus
On 14th February 2020, the Local Government association ran a masterclass discussion day for councillors and elected members on data and digital transformation in local government. It took place in London. This is the slide set that was used to steer discussions
Sustaining Digital Inclusion; Dissolving Silos.
Solutions to reducing gaps in digital literacy, broadband access and technology use started at the grassroots level. Having been through two federal programs in the United States, we now have top down attention and approaches being created. We learned from BTOP (Broadband Technology Opportunities Program) the necessity of working through trusted organizations and individuals to increase information technology skills and home broadband adoption. Local approach is essential.
Institutionalizing digital inclusion brings necessary attention and funding. Seattle and Minneapolis have staff dedicated to leading and coordinating digital inclusion efforts. Austin and Chicago are investing local resources in digital inclusion. The Google Fiber being deployed in Kansas City has resulted in funding and community collaborations focused upon making sure all residents benefit from the high-speed network in Kansas City. One of Broadband Rhode Island’s strategies has been to integrate digital inclusion into existing programs and initiatives. They have successfully had broadband data included in an open data warehouse, digital literacy included in the state’s adult education program, and broadband infrastructure and adoption data included in a statewide planning process.
A brief update on the Digital Participation programme at SCVO. Presented at the Scottish Parliament Cross-Party Group on Digital Participation, April 2014.
El proper de 1 de juliol, de 14 a 16h, ens podràs trobar a la nova edició del Mobile World Congress 2021, a l’estand de la Fundació Mobile World Capital Barcelona.
Digital Inclusion strategies & Seattle's Community Technology Programdavidkeyes
An overview on strategies for local government to foster digital inclusion. Presentation by David Keyes for the 2013 National League of Cities Congress mobile digital inclusion workshop. This covers the digital inclusion framework, community assessment and Community Technology programs of the City of Seattle Department of Information Technology. Also IT Equity Project management tool. For more also see seattle.gov/tech
Presentations by Tinder Foundation's Caroline Wilson about what we do and the different aspects of the UK online centres network. This is from the Social Housing and Digital Inclusion: People not Technology event in London on April 14 2015.
An introductory presentation for the Council of Europe INGOs introducing the transversal workig group called Digital Citizen. The group will deal with Education, Humand Rights and Democracy using a forward looking approach to policy making.
Digital Social Innovation and the Impact of Data Analytics Cybera Inc.
This presentation reviews how emerging digital technologies are being used to enable social innovation. An ecosystem is growing worldwide that is utilizing advancements in hardware, networks, data and collaboration to accelerate initiatives for social good. Highlighted are examples of how groups like DataKind and Data for Good are helping nonprofit organizations enhance their social impact through data analytics and visualization.
Presentation deck from the Socitm Supplier Briefing that took place on the 18th June.
Socitm's New Agenda
Data the Key to Digital
Sponsor Address: A Digital Transformation Approach
Why isn't Digital Catching Fire… and what can suppliers do
Current Priorities for Local Government
The Supplier Partnership Program
Presentation deck from the Socitm Supplier Briefing that took place on the 18th June.
Socitm's New Agenda
Data the Key to Digital
Current Priorities for Local Government
Sponsor Address: A Digital Transformation Approach
Meeting the local public services challenge head on.
A Central Government tech insight and where next for Local Authorities
The Supplier Partnership Program
RUday Suppliers London | Context Local Digital Campaign | Dept for Communitie...Local Direct
Sheenagh Reynolds, Assistant Director Digital at the Department for Communities and Local Government (DCLG), gave this presentation at our Really Useful Day for Suppliers, 29 November 2013, in London.
The presentation was about the context for the Local Digital Campaign: where local government is at the moment, how many of its transactions are online, challenges facing local government and the work of the Local Digital campaign.
Introducing Public Square, Michelle Brook (Democratic Society) mysociety
Citizen participation is often low, but the desire to get things changed is rising. Public Square will explore how to increase democratic engagement beyond elections.
Presentation to staff interested in promoting digital inclusion for older people.
Given by Get Digital programme delivery team in a number of locations in England during February March 2011.
Technology use and adoption is driving change within the public sector at pace, but are we capitalising on using this capability well? Join this session to understand how transformative technologies, digital solutions and data can be used effectively to improve place based outcomes for the people and communities we serve.
Milestones presentation by the SF Tech Council, a multi-sector initiative to increase digital inclusion for older adults and people with disabilities so that all can participate in San Francisco's connected community.
On 24 Sept 2015 Vic Stirling, Head of Network at Tinder Foundation, spoke at the Southwark Revenue and Benefits Stakeholder Conference on why local authorities should care about digital inclusion for their residents.
Colombia's Colnodo has a strong network of partnerships that allow the organization to diversificate, increase its impact and leverage different technologies. Colnodo's leadership provides a detail explanation of the model, along with recommendations for implementation.
Horsham Rural City Council representatives visited Federation University Australia's Centre for eResearch and Digital Innovation on 10 Jun 2016 to learn about Centre activities which may be relevant to the Wimmera Region.
CILIP Conference 2019 - Digital inclusion matters - Amy HearnCILIP
100% Digital Leeds is a cross sector collaboration led by Leeds Libraries, working to ensure that everyone in the city has the digital skills they need. We want everyone in Leeds to understand how digital would benefit them, be able to gain the skills they need to make the most of digital and get connected. This presentation shows how Leeds Libraries is leading this digital inclusion movement for the city.
#cilipconf19
The presentation was a workshop at Evolve 2014: the annual event for the voluntary sector in London on Monday 16 June 2014.
This presentation was chaired by Terry Perkins, Development Officer (NAVCA).
Find out more about the Evolve Conference from NCVO: http://www.ncvo.org.uk/training-and-events/evolve-conference
Find out more about the work NCVO does around funding: http://www.ncvo.org.uk/practical-support/funding
Manchester LGA masterclass for elected members on data and digital transforma...LG Inform Plus
In early 2020, the Local Government Association (LGA) ran a series of masterclass discussion days for local elected councillors on data and digital transformation. This is the slide set used in Manchester on 24-Jan-2020
Lg inform plus records retention and the ropaLG Inform Plus
This short presentation describes the online Record Of Processing Activity (or ROPA) tool added to the LGA’s LG Inform Plus suite. The tools helps local authorities meet the requirements of the General Data Protection Regulation, GDPR.
LG Inform PLUS half day training session 2016 - slides simulating live useLG Inform Plus
A collection of screen dumps to simulate a half day rapid training overview for the Local Government Association's LG Inform PLUS information management tools and support service including online small area reporting tools, open data publishing tools and other features for local government information managers
LG Inform half day training session 2016 - slides simulating live useLG Inform Plus
A collection of screen dumps to simulate a half day rapid training overview for the Local Government Association's LG Inform online benchmarking and reporting tools. This set started in October 2015 when we ran half day sessions covering LG Inform and then followed with the other half day session covering LG Inform Plus. Started in October 2015 and slowly revised and used in 2016 too. Note for the LG Inform Plus half day slide deck us another search "LG Inform Plus"
Sheffield why open data matters to local government officers - tim adams lgaLG Inform Plus
Presentation given by Tim Adams Local Government Association LGA LG Inform Plus programme manager on the importance of open data to public sector officers and to local government policy. Given at Sheffield City Open Data Event - 10-July-2015
A pre-recorded series of screen image dumps simulating the interactive training day on the LG Inform performance management and information sharing/comparison system from the Local Government Association (LGA) used in Local Government
LG Inform Plus Learning Day Training SessionLG Inform Plus
A pre-recorded series of screen image dumps simulating the interactive training day on the LG Inform Plus information management system used in Local Government
This session provides a comprehensive overview of the latest updates to the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (commonly known as the Uniform Guidance) outlined in the 2 CFR 200.
With a focus on the 2024 revisions issued by the Office of Management and Budget (OMB), participants will gain insight into the key changes affecting federal grant recipients. The session will delve into critical regulatory updates, providing attendees with the knowledge and tools necessary to navigate and comply with the evolving landscape of federal grant management.
Learning Objectives:
- Understand the rationale behind the 2024 updates to the Uniform Guidance outlined in 2 CFR 200, and their implications for federal grant recipients.
- Identify the key changes and revisions introduced by the Office of Management and Budget (OMB) in the 2024 edition of 2 CFR 200.
- Gain proficiency in applying the updated regulations to ensure compliance with federal grant requirements and avoid potential audit findings.
- Develop strategies for effectively implementing the new guidelines within the grant management processes of their respective organizations, fostering efficiency and accountability in federal grant administration.
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Many ways to support street children.pptxSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
What is the point of small housing associations.pptxPaul Smith
Given the small scale of housing associations and their relative high cost per home what is the point of them and how do we justify their continued existance
Understanding the Challenges of Street ChildrenSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
A process server is a authorized person for delivering legal documents, such as summons, complaints, subpoenas, and other court papers, to peoples involved in legal proceedings.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Bristol masterclass for councillors on data and digital transformation 31-Jan-20
1. Data and Digital Masterclass
Bristol
31st January 2020 www.local.gov.uk
2. www.local.gov.uk
Purpose of the day
• This event is for elected members who are working on,
and keen to maximise, the opportunities of digital
approaches and data exploitation in their authorities.
• A sequence of speakers from local authorities will talk
about their own experiences as a reference point for
questions and a discussion within the group.
3. www.local.gov.uk
The shape of our day
• Now: Intros and Discussion
• 1115: How digital is helping councils. Dorset guest speakers.
• 1200: Deriving benefits from data. Bristol guest speaker.
• 1245: Lunch
• 1330: Reflections
• 1345: Culture, Mindset and Choices
• 1415: Councillors creating the conditions. Wiltshire guest speaker.
• 1515: Summary
• 1530: Close
5. www.local.gov.uk
Ground rules
• Confidentiality, to stimulate open sharing
• Acknowledgement that we’re at different points on the
journey and have different contexts
• Learning from each other as much as from the speakers
• Facilitator’s role to move on
7. www.local.gov.uk
Introductions
• Name
• Council
• Council role
• Other experience relevant to the day
• Your interest in this agenda
• Your key point from the survey/flipcharts, especially if it’s
an “ask” from others in the room
8. www.local.gov.uk
The Landscape we’re travelling in (1)
• Data and Digital are about more than technology – eg new ways of
working and collaborating
• Financial challenges and yet raised resident expectations
• There are a whole host of “muck and bullets” issues that people are
grappling with. eg
– Overcoming change resistance
• Staff
• Suppliers
• (Residents)
– Building a coalition within the group
– Using the machinery of government, eg budgets, scrutiny, recruitment
– Resolving worries of cybersecurity
9. www.local.gov.uk
The Landscape we’re travelling in (2)
• Political choices and philosophy
– Role and nature of the local state (eg “digital by default”
choices, human-centred design)
– Working in the open; open data, open source
– Collaboration v commercialisation
– Managing national policy changes
– New support to front-line councilors
– Data ethics
10. www.local.gov.uk
How digital is Helping Councils
• Please welcome:
– Cllr Peter Wharf, Deputy Leaders, Dorset Council
– Lisa Trickey, Service Manager, Digital Strategy and Design
15. Executive Advisory Panel – Digital & ICT
• 5G / Rural Smart Place
• Webcasting of Committee meetings
• Digital Champion roles for Councillors
• Member Case Management
16. Peer Challenge
‘Your teams focus
on the user need
was refreshing to
be at the heart of
your approach,
rather than just
being given lip
service’
Simon Oliver, Director Digital
Transformation Bristol City
17.
18. Councillor ICT Mentor
- Helping members make
the most of tech in their
role
- Supporting each other
- Passionate about making
most of IT
- Help test and promote
capabilities
Digital Change Agent
- Supporting and prompting
digital transformation
across DC
- Able to ask questions of
services
- Understand digital
leadership requirements
Digital Ambassador
- Helping people and
communities go online
- Signpost to council online
services
- Signpost to digital
champions for support
Digital Champion
- Volunteer working with
people in communities to
develop basic digital skills
and help people get online
- Part of our Routes to
Inclusion work
Different types of Councillor Champion Role
19.
20. Design is
central to our
approach –
it’s the big
shift we’re
trying to make
Designing solutions to meet
people’s needs in the Digital Age
22. www.local.gov.uk
How Digital is helping Councils
• What are you pleased with so far?
• What difficulties have you encountered? How are you
dealing with them?
24. Slide 24
Adults, Children and Education
Adult Social Care
Bristol City Council
Place-Based Directory of Services
Terry Dafter
Director Adult Social Care
31.01.20
27. Slide 27
Adults, Children and Education
Adult Social Care
What is the Place-Based Directory of Services?
A new model, supported by
bespoke software, to enhance the
collection, assurance and tagging
of information about hyper-local
services in Bristol
NB. We are focussing on health and wellbeing services for
adults but the model can be applied to any sector
29. Slide 29
Adults, Children and Education
Adult Social Care
How is it different from what we do now?
Bespoke software
Network of information collectors
Dynamic creation, maintenance and updating of
information about services
Consistent tagging and categorisation (LGA/iStand)
Assured by contracted trusted custodians who will be
responsible for a specific sector, eg. in Bristol it’s The
Care Forum (Well Aware) for health and wellbeing
services
Published on an open data platform
31. Slide 31
Adults, Children and Education
Adult Social Care
Key considerations
It’s about building strong local relationships – “two way”
Don’t forget the hyper-local services – these are the ones that
make a real difference to people’s lives
Data is only meaningful if it is maintained
The ideal = service providers take ownership of their data
Assurance is crucial and needs to be adequately resourced
ssurance adequately
People don’t think about local authority areas so we need to
think across borders
People want to find information based on need, circumstance,
and eligibility (which is what the schema and software does)
34. Slide 34
Adults, Children and Education
Adult Social Care
Who’s involved?
Councils
Support
NB. In Bristol we’ve also engaged health partners and are
working with the NHS to include the data on MiDoS
35. Slide 35
Adults, Children and Education
Adult Social Care
Recognition
Cabinet Office – interested in the national potential
Mentioned by Karin Smyth MP in the Oct18 House of Commons
debate on adult social care
Mentioned in the government’s Oct18 strategy: A connected
society: a strategy for tackling loneliness
Nominated for a 2019 iNetwork innovation award
LGA loneliness network project
37. Slide 37
Adults, Children and Education
Adult Social Care
Linked work
The LGA is developing a national service finder app which we
have invested in:
38. www.local.gov.uk
Maximising the benefits of data
• What data issues have you experienced? What solutions
have you come up with so far?
• How are you using data and evidence to change what you
do and how you make decisions?
39. www.local.gov.uk
Lunch
• We start again at 1330
• What new thoughts or questions do you have?
• What was relevant to your context?
• What wasn’t?
42. www.local.gov.uk
Context
“We are taking 21st century problems and trying to solve
them with 20th century tools and 19th century institutions”
- Madeleine Albright
What does it mean to be applying 21st Century Tools and
creating 21st Century Institutions?
43. www.local.gov.uk
Purpose of this session
• Offer some thoughts from my work and my “lived
experience” in this area from last 20 years, especially the
last 4
• Discuss the culture and mindset associated with “digital”
– Opportunities
– What to watch out for (blockers, risks)
• Identify some key member choices
• Develop this in discussion
44. www.local.gov.uk
Why Does this Matter?
• There’s an opportunity to serve people better
• There’s an opportunity to unlearn outdated ways of
working and reduce frustrations – better culture
• A new generation of employees and sector-switchers will
expect this difference
• There are risk and transitions to manage
46. www.local.gov.uk
What are the cultures, practices and
processes?
• Service design
• Agile working
• Working in the open
• New levels of collaboration
• (Social media)
47. www.local.gov.uk
Service design
• Concept around for a long time
• Popularised by GDS
• User-centred design, human-centred design
• Understanding how people use services
• Understanding peoples’ lives
• Building a compelling human case for change
• Very challenging to organisational boundaries
48. www.local.gov.uk
Agile Working
• A reaction against the 20th Century “waterfall” method
– Detailed specification, months/years of work, not useful
– Things have changed, or the initial understanding was wrong
– Feels “baked in” to public procurement and business cases
49. www.local.gov.uk
Agile Working
• A new “language” for a structured process of trying things out
and learning as we go
• A sequence of “sprints” that “home in” on solving a problem
– (Fortnightly) sprints
– Daily standups
– “Show and tell”
– Retrospectives
– Sprint review and pivot
55. www.local.gov.uk
So What?
• Different drumbeat and pace
• Demands different governance (inc scrutiny)
• Challenging to financial planning
• Opens up different member roles (with care)
• New language to learn (for everyone)
• Can appear less rigorous and more vulnerable to
challenge
56. www.local.gov.uk
Collaboration Tools
• Almost no email
• Tools like Slack
• Shared documents eg Google docs
• Sharing with Trello
• A new way of working that’s hard to comprehend until you
experience it
58. www.local.gov.uk
Choices for members
• Encourage new ways of working, with their challenges to governance
approaches, or keep them lower down and arms-length?
• What is the member role in digital development?
• How big a part of the solution do we make this?
• What digital/data “ideology”?
– Eg open source versus commercial?
– Eg role of evidence in informing decisions
– Eg opening up data
– Eg “digital by default” for services
– Eg standardised national solutions versus local ones
– Eg Local Digital Declaration
60. www.local.gov.uk
There are other things to be getting
on with as well…and helping with
• Structure of local government
– Devolution deals, combined authorities
city deals, mergers, unitaries, double
devolution, (integrated care systems)
• Commercialism
– Use of assets, selling services,
investment…?
• Integrating Health and Social Care
• Inward investment
– Attracting employers, stimulating
clusters, engaging colleges, housing,
infrastructure
• Managing housing growth
• Delivery models
– Outsourcing, spin-outs,
community transfer
• Strong siloes or corporate
entities
• Civic entrepreneurialism
– Convenor in the place,
catalysing, stimulating, doing
different things
• Having the right strategic
capacity in the organisation
• Squeezing the last bits of
toothpaste out of the tube by
conventional methods
61. www.local.gov.uk
A cultural reflection
• Reflecting back to when many people were “learning their craft”, say
2005…
– e-Government, BVPI157
– Central direction and Audit Commission
– Wellbeing power was new and general power of competence didn’t exist
– Local Strategic Partnerships, not even “total place”
– Big state infrastructure eg RDAs
– Gershon efficiencies
– Cabinet system and scrutiny were new
– iPhone didn’t exist
– FutureGov was 4 years off existing, GDS 7 years away
62. www.local.gov.uk
Level of ambition is a choice
• Digital versus other things
• Digital as an enabler of other things
• Workforce capability and the potential to recruit or buy-in
• Some “ideological” choices
• Legacy tech, legacy culture
• Local priorities and needs
• Citizen and business expectation
63. www.local.gov.uk
Creating the conditions, as councillors
• Please welcome:
– Cllr Ian Blair-Pilling, Cabinet Member for ICT,
Digitalisation and Operational Assets, Wiltshire
Council
Note: Ian’s slides are very current and have yet to go to Cabinet so we will not share them
immediately after today – if possible we will share them later, or speak with Ian if there are some
specific slides you would like to use.
64. www.local.gov.uk
Creating the conditions, as councillors
• What are the key points for councilor
engagement/levers you can pull?
• What successes have you had?
• What remains difficult?
69. www.local.gov.uk
Summary
• We’ve heard from three authorities and from each other
• What connections do you want to make?
• What insights have you got?
• What questions are you taking back with you?
• What do you want to do, now?
• (And please fill in the feedback form)
Dorset, the land of the Jurassic Coast, rural countryside and market towns – challenges we face, aging demographic, affordable housing, areas of deprivation, budget pressures
Became unitary authority 1st April 2019 – bringing together 6 councils
Early on we committed to digital – co-signatories of the local digital declaration when it was published
Practical challenge of converging multiple systems for example:
6 planning systems
Large enterprise SAP system versus small finance systems
Multiple legal case management systems
Early consolidation took place of mod gov democratic system
Multiple email and telephony solutions- basic challenge communicating to everyone
Alongside the pressures for convergence comes a real desire to create a new type of council and exploit digital to become more efficient and meet customers expectations of the modern era.
We had a good % of new Councillors following the election so built digital awareness into the induction programme.
Used outside speaker who had been involved in digital transformation in Bristol
Ability to have hands on experience, talk to officers about what’s already happening and future thinking
Technology to enable remote assessment of people with social care needs
Robot to enable children to participate in school from home
Dorset Care Record
Planning discovery work
TRIBE platform being piloted in North Dorset to enable residents to connect with small businesses to provide care, or voluntary help
Had great feedback:
‘Having attended the first event I was expecting much to be the same but it definitely wasn't. I thought the whole session was excellent.’
‘As a complete none IT or gadget person, I found yesterday very informative and helpful and even I understood the tech stuff.’
Items the group has discussed
it is clear that there is an organisational enthusiasm for ‘Digital’ solutions, and evidence of engagement and activity.
If this enthusiasm remains focussed on delivering key outcomes then real progress can be made, building upon the positive approaches already in train,
notably:
Digital was part of Member inductions and is the subject of an Executive Advisory Panel review
Service areas are actively engaging with Digital Advisors on service change and Digital Partners are in place and attending project boards and Management Teams to advise and inform decision making
Previous investment has been made in appropriate IT platforms and that will continue to support future Digital Transformation
The Digital Strategy is to re-design services and not automate existing processes delivering sustainable and efficient change
Being customer-centric is recognised as a key principle
Therefore, in terms of digital we found a good understanding of what the current weaknesses are, alongside an optimism in regards to the future opportunity.
Going forward, we’ve started a conversation with SME’s about their aspirations for a future Dorset to help us consider and facilitate the type of infrastructure and skills we need, we want to be the first ‘rural smart place’.
Positive social media use
Design is essentially about really understanding a problem or need and then intelligently working out how best to meet it. A method that helps change organisations to become more creative and innovative, that is agile enabling us to respond to change and deliver sustainable change
Seen real changes:
User research giving us real insight and showing us that the solution isn’t always what we thought
That solutions can be simple
Show and tells not highlight reports
Prototypes on paper replacing complicated specs
People have changed too
The LAs in green are already on board
Fairly famous quote attributed to former US Sec State
Didn’t get it until I worked with in and with 21st C organisations
Digital culture – what are the different approaches
Implications for member choices
Can serve people better
Can work better within our councils, with partners and our populations
Son, 14: Collaborative doc for revision notes
Need to manage this, councilors need to make the right demands and create the conditions to succeed
Famous tweet!
Digital as a word has become almost meaningless.
Tom Loosemore – an early thinker, helped set up mySociety and GDS
He later added “business models”
Want to spend a bit more time around culture and mindset talking about the “culture, practices and processes”
Picked four aspects
Service design
Agile working
More open working
Greater collaboration that is now possible
5 years ago I’d have talked about social media, but we’re past that now…
Service design
User centred-design or human-centred design
Seeing how people use services and how they fit into their lives
Going out and talking with people
An approach which makes a powerful human case for change – photos and stories of what is and isn’t working
Very challenging to the status quo and to organization boundaries; wider human needs don’t fit within the service directory; we outsource a lot of the comppelxity to the poor bloody resident rather than managing that complexity for them
Service design is often combined with an approach known as Agile working
Agile is almost as devalued a word as Digital and people use it in different ways – eg hot desks are sometimes called agile working
So let me be clear
Agile is a reaction against a 20th century way of working from the early days of programme management and systems analysis
Start with a detailed specification and a precise budget; mechanically follow a rigorous process and you’re bound to get the right thing
Which would be nice if it worked
But time and again we see that things have changed or the initial understanding wasn’t right
Unfortunately this approach is baked in to public procurement, business cases, medium term financial plans…
Works sometimes, but not enough and there is an alternative
Suck it and see
There’s a new language to learn – unfortunately it’s a little bit “Californian”
Rather than having a 9 month plan or whatever you take it a step at a time
(say) fortnightly “sprint”
Clear about what we’re doing for the next fortnight
Every day the whole team get together to discuss progress and where they are at, how they can help each other
Periodically, and certainly at the end of each sprint there’s a “show and tell” – open sharing of where they have got to – anyone can go along : councils are doing this
Discipline of retrospectives, how are we working together, can we work together better?
And at the end of the sprint a review of where we are now, what do we now know, ”pivot” to where we now need to head
These things come together like this
The service design process has four phases and the overall shape is known as the double diamond
Expansive initial phase of preparing – learning about the residents experience
The understanding – taking that down to specific needs to meet
Another expansive phase of creating ideas that might meet those needs, followed by a phase of development and testing.
Each of those phases will be done in an agile way with a number of sprints
The governance of this and the scrutiny of this is very different to the classic waterfall approach
Another way of pictorially illustrating some of this…
Another concept – service standards
Codify
One of the councils I work with has assimilated this into a strategy signed off by full council
See esp 18
Working in the open
Sharing with the world – including some difficulties
Weeknotes – people work and publish an open weeknote about what they have done and learned
I chair mySociety ltd, one week after what I thought was quite straightforward board meeting, a bit of challenge but nothing unreasonable, I saw that one of the staff had put in the weeknote that they had had a “difficult” board meeting!
Here’s a picture of Show and tell in Essex CC – held in the atrium of the building, anyone can come by - infectious
Okay, so what does this mean then?
Very different approach – in my experience council workers who have become accustomed to annual budget cycles, programme boards driven by cabinet reporting and scrutiny – they love it
But there does need to be an interface between this and governance
Challenges financial planning where there’s a polite fiction that we can pre-programme next year’s activity in detail – in practice we kind of muddle through – this is a better way of mudding through
As we saw with the service standards and the openness of the show and tell, and the early engagement and consultative approach this opens up new roles for members, make the interface even more porous and complicated, and we have to learn new ways of making that work
New language
Can appear less rigorous and open to challenge – which is hard in a political context, with public money
One of the personally most enlightening things about moving out of working for 20th C organisations into 21st C ones is the different use of collaboratiove tools and I wanted to share some thoughts on this.
When I’m working with my 21st C orgs I hardly ever get emails. Emails are a 20th Century adaptation of a 19th century tech – carbon copy!
Work with tools like slack, sharing documents, work programmes
A bunch of shared conversations arranged into channels, all the messaging is grouped for you, can draw peoples’ attention by posting something for the whole channel, or for specific people; share documents, or rather links to documents
What does this mean for your choices?
Do you wasn’t this sort of thing going on in your organization? If so do you want it to happen low down for little projects where you don’t get to see it or are you okay to have this happening for stuff that’s closer to you and where you may have to share some of the governance challenges. It’s an honest choice.
What’s your role, do you want to be like government ministers and sign off services before they go live?
There are lots of other things to be getting on with as well, how much of our change journey do we want to make this sort of stuff?
And there are some ideological choices too:
If your council develops clever new approaches do you want to give them freely to others or do you want to make money out of it?
Data – and evidence; councils have evolved in a situation where the data to support decisions sometimes wasn’t available – if it is now, do we want to learn how to use it?
Do you want to release as much data as you can (apart from personal data obvs) just as Transport for London release lots of info about the location of hire bikes and buses so that people can build transport apps and make money? Do you want to spend money on opening up data to boost your local economy in ways that you hadn’t thought of?
Do you want to say that digital – online – is the default way that people access your services, with telephone or face to face not available or strongly discouraged?
Do you want to go for standard nationally developed solutions, or local ones?
Do you want to sign the local digital declaration?
Grassroots – LocalGov Digital – self organising across councils, then MHCLG noticed!
Many councils have signed up to this. I’m not 100% that the ones that have have all consulted their members!
Striking a difficult balance below allowing relevant local choices and using the collective power of the sector for example to get better solutions from software suppliers
And of course this digitia services thing is only one of a number of significant opportunities for councils address
How much time do you spend in making your services more digital vesus – devo, commercialism, managing your economy and housing…
And actually, how can we use some of these internet-era approaches to help with these challenges?
The right answer will be different in different places.
There has been a hell of a lot to assimilate, it’s no wonder it has been hard