Gabriel Parra has over 5 years of experience in customer service, sales, and administrative roles. He has a proven track record of resolving customer issues, maintaining high retention rates, and selling additional products and services. Parra also has experience in inventory management, maintenance, and shift management. He holds a Bachelor's degree in International Studies from Southern Adventist University, where he studied abroad in both Italy and Mexico.
Currently assisting Clinic Administrators with various data and forms. Answer phone. Keeping all legal binders up to date, updating provider schedules daily and monthly. Order office supplies and keep all in stock. Help organize meetings.
Currently assisting Clinic Administrators with various data and forms. Answer phone. Keeping all legal binders up to date, updating provider schedules daily and monthly. Order office supplies and keep all in stock. Help organize meetings.
This is an example of what one of our resumes looks like for a returning citizen with only a prison job in the kitchen and volunteer work on the streets looks like. He has signed up for at least one class at the community college but hasn't started yet which is why his GPA is a 4.0.
This is an example of what one of our resumes looks like for a returning citizen with only a prison job in the kitchen and volunteer work on the streets looks like. He has signed up for at least one class at the community college but hasn't started yet which is why his GPA is a 4.0.
1. GABRIEL PARRA
11543 Park Trails Court, Riverside, California 92505 | C: 423.596.7033 | gabrielalphonsoparra@gmail.com
EXPERIENCE
03/2016 to Customer Service Specialist
08/2016 Convergys Corporation － Chattanooga, Tennessee
• Created rapport with the customer, resolved problems by clarifying the customer's
complaint in order to troubleshoot the best solution over the phone
• Scheduled service calls, organized account moves, account suspension and disconnects
maintaining an 87% retention
• Sold additional services explaining new features, sold new equipment
07/2015 to Bartender/Wait Staff
02/2016 Tailwinds - Chattanooga Metropolitan Airport － Chattanooga, Tennessee
• Attended to customers providing a personalized experience.
• Consistently served high quality products in a fast paced environment.
• Checked IDs of customers for alcoholic drink service, as well as maintained serving
protocol to ensure state compliance.
02/2015 to Contract Administrator
07/2015 Hutton Construction － Chattanooga, Tennessee
• Setup jobs on Company Portal and in Timberline (Sage).
• Created legally binding company documents for approval, billing and subsequent
archiving totaling over $5 million.
• Managed workflow, automated process, and trained new users; brought archived
records from 73% to within 98% of total records
02/2014 to Inventory Associate
02/2015 Amazon.com, Inc － Chattanooga, Tennessee
• Obtained Customer orders sent to handheld computer with production in the top
5% of the warehouse
• Itemized product and ensured product quality in a timely manner.
• Cross-trained in other departments (Pack and Quality Control) to better distribute labor.
08/2012 to Student Maintenance
12/2013 Southern Adventist University － Collegedale, Tennessee
• Performed maintenance and repair tasks as required
• Repaired and replaced air conditioning system components.
• Maintained all cleaning solutions in accordance to OSHA requirements for hazardous
chemicals to ensure a safe and healthy environment for all persons
09/2008 to Shift Manager
09/2011 Hardee's/Carl's Junior － Ooltewah, Tennessee
• Recorded and monitored daily sales and delivered cash deposits totaling over
$3,000 consistently per shift.
• Trained and managed over 20 new and veteran employees from different shifts in
network practices.
• Monitored product levels to insure product availability.
EDUCATION
International Studies
Southern Adventist University － Collegedale, Tennessee
Studied Advanced Italian abroad at the Villa Aurora College, Florence, Italy through Adventist Colleges Abroad
(ACA) for 2011-2012 academic year
Studied Advanced Spanish abroad at the Montemorelos University, Mexico (Summer 2006)
May 2006 High School Diploma
Chattanooga Central High School － Harrison, Tennessee
SKILLS
Microsoft Office & Data Entry
Italian & Spanish (conversational)
REFERENCES
References are available upon request.
