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BRIAN HARDY
11203 98th Avenue North
Maple Grove, MN 55369
Home (763) 221-5219
Hardy008@Comcast.net
OBJECTIVE Seeking a position in network administration.
SKILLS MICROSOFT OPERATING SYSTEMS AND SOFTWARE
-Windows 8.1,7, 2000, XP, 98, 95, NT, 3.1, DOS
-Active Directory, SQL Server 2000, Exchange 2000
-Microsoft Office Suites 97-2010
HARDWARE
-HP ProLiant Servers, StorageWorks Disk Arrays, StorageWorks Tape Libraries
-HP Jetdirect, Printers, Cisco 3750 Series Switches, Cabletron 6000 Switches
-Gateway, MPC, HP, and Dell Desktop PCs and Laptops, Sprint Aircards
-Wireless NICs, Patton Remote Access Server, Fluke OneTouch Network Assistant
-PalmOne Zire, Sony CLIE, and Toshiba Pocket PC PDAs
UTILITIES AND OTHER SOFTWARE
-Active Directory Users and Computers, Exchange System Manager
-Microsoft Baseline Security Analyzer, Group Policy Management Console
-Netware Administrator, Symantec pcAnywhere, McAfee ePolicy Orchestrator
-Norton AntiVirus, Partition Magic, PowerQuest Drive Image, Norton Ghost
-Veritas Backup Exec, Nortel VPN Client, Remote Desktop Connection
-Fluke Network Inspector, Performance Monitor, HP Web Jetadmin, Lotus Notes
-Altiris Carbon Copy Solution, Altiris Bootworks, Spybot, HP Service Manager
-Bomgar Remote Support Console, DameWare Mini Remote Control
PROTOCOLS
-TCP/IP, DNS, DHCP, LDAP, NETBIOS, HTTP, FTP, TELNET, SMTP, POP3
REMOTE NETWORKING
-Terminal Server, Remote Access, Citrix Access, DameWare Mini Remote Control
NOVELL OPERATING SYSTEMS
-Netware 4.1, 5.0
EXPERIENCE UNITEDHEALTH GROUP
SR. TECHNOLOGY SUPPORT ANALYST, Plymouth, MN 4/12-present
-Provide desktop and LAN support in a large international corporate environment
-Troubleshoot software, hardware, and spyware related problems
-Provide phone and desktop support for hardware related problems
-Deploy Operating System and software through use of Altiris program
-Repair desktop and laptop computers
-Provide mail support for Microsoft Outlook and Lotus Notes
UNITED HEALTH GROUP
TECHNOLOGY SUPPORT ANALYST, Plymouth, MN 9/05-4/12
-Provide desktop and LAN support in a large international corporate environment
-Troubleshoot software, hardware, and spyware related problems
-Provide phone and desktop support for hardware related problems
-Deploy Operating System and software through use of Altiris program
-Repair desktop and laptop computers
-Provide mail support for Microsoft Outlook and Lotus Notes
SYSCO FOOD SERVICES OF MINNESOTA
COMPUTER SUPPORT TECHNICIAN, Mounds View, MN 3/01-7/05
-Provided desktop and LAN support for location with 200 users
-Designed and built HP and Compaq servers to run Microsoft Windows
2000 and 2003 Operating Systems
-Installed Microsoft Windows Server 2000 and 2003 Service Packs and patches
-Configured desktop and laptop computers to run Microsoft Windows
2000 and XP Professional Operating Systems
-Configured Cisco Switches
-Maintained daily tape backups
-Managed Active Directory structure, users, group rights, and login scripts
-Setup network printers and remote access server
-Installed and configured McAfee ePolicy Orchestrator, verified anti-virus
definitions were current and all computers received updates
-Supported Microsoft Exchange Server 2000, created user accounts
-Installed Microsoft SQL Server 2000 and setup maintenance plans
-Ordered new computers, servers, software, and printers
-Edited Windows registry to eliminate program compatibility issues
-Configured PalmOne, Sony, and Toshiba PDAs to interface with Microsoft
Outlook calendar, address book, inbox messages, and notes
CERTIFICATIONS MCP, CNE, A+
-Microsoft Windows 2000
-Novell Netware 4.1, 5.0
-Computer Technology Industry Association A+ Certified
EDUCATION Bachelor of Arts in Economics, December 1991
University of Minnesota, Minneapolis, MN
Overall GPA = 3.22 GPA in Concentration = 3.44
REFERENCES Available upon request

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Brian Hardy Resume 2015

  • 1. BRIAN HARDY 11203 98th Avenue North Maple Grove, MN 55369 Home (763) 221-5219 Hardy008@Comcast.net OBJECTIVE Seeking a position in network administration. SKILLS MICROSOFT OPERATING SYSTEMS AND SOFTWARE -Windows 8.1,7, 2000, XP, 98, 95, NT, 3.1, DOS -Active Directory, SQL Server 2000, Exchange 2000 -Microsoft Office Suites 97-2010 HARDWARE -HP ProLiant Servers, StorageWorks Disk Arrays, StorageWorks Tape Libraries -HP Jetdirect, Printers, Cisco 3750 Series Switches, Cabletron 6000 Switches -Gateway, MPC, HP, and Dell Desktop PCs and Laptops, Sprint Aircards -Wireless NICs, Patton Remote Access Server, Fluke OneTouch Network Assistant -PalmOne Zire, Sony CLIE, and Toshiba Pocket PC PDAs UTILITIES AND OTHER SOFTWARE -Active Directory Users and Computers, Exchange System Manager -Microsoft Baseline Security Analyzer, Group Policy Management Console -Netware Administrator, Symantec pcAnywhere, McAfee ePolicy Orchestrator -Norton AntiVirus, Partition Magic, PowerQuest Drive Image, Norton Ghost -Veritas Backup Exec, Nortel VPN Client, Remote Desktop Connection -Fluke Network Inspector, Performance Monitor, HP Web Jetadmin, Lotus Notes -Altiris Carbon Copy Solution, Altiris Bootworks, Spybot, HP Service Manager -Bomgar Remote Support Console, DameWare Mini Remote Control PROTOCOLS -TCP/IP, DNS, DHCP, LDAP, NETBIOS, HTTP, FTP, TELNET, SMTP, POP3 REMOTE NETWORKING -Terminal Server, Remote Access, Citrix Access, DameWare Mini Remote Control NOVELL OPERATING SYSTEMS -Netware 4.1, 5.0 EXPERIENCE UNITEDHEALTH GROUP SR. TECHNOLOGY SUPPORT ANALYST, Plymouth, MN 4/12-present -Provide desktop and LAN support in a large international corporate environment -Troubleshoot software, hardware, and spyware related problems -Provide phone and desktop support for hardware related problems -Deploy Operating System and software through use of Altiris program -Repair desktop and laptop computers -Provide mail support for Microsoft Outlook and Lotus Notes
  • 2. UNITED HEALTH GROUP TECHNOLOGY SUPPORT ANALYST, Plymouth, MN 9/05-4/12 -Provide desktop and LAN support in a large international corporate environment -Troubleshoot software, hardware, and spyware related problems -Provide phone and desktop support for hardware related problems -Deploy Operating System and software through use of Altiris program -Repair desktop and laptop computers -Provide mail support for Microsoft Outlook and Lotus Notes SYSCO FOOD SERVICES OF MINNESOTA COMPUTER SUPPORT TECHNICIAN, Mounds View, MN 3/01-7/05 -Provided desktop and LAN support for location with 200 users -Designed and built HP and Compaq servers to run Microsoft Windows 2000 and 2003 Operating Systems -Installed Microsoft Windows Server 2000 and 2003 Service Packs and patches -Configured desktop and laptop computers to run Microsoft Windows 2000 and XP Professional Operating Systems -Configured Cisco Switches -Maintained daily tape backups -Managed Active Directory structure, users, group rights, and login scripts -Setup network printers and remote access server -Installed and configured McAfee ePolicy Orchestrator, verified anti-virus definitions were current and all computers received updates -Supported Microsoft Exchange Server 2000, created user accounts -Installed Microsoft SQL Server 2000 and setup maintenance plans -Ordered new computers, servers, software, and printers -Edited Windows registry to eliminate program compatibility issues -Configured PalmOne, Sony, and Toshiba PDAs to interface with Microsoft Outlook calendar, address book, inbox messages, and notes CERTIFICATIONS MCP, CNE, A+ -Microsoft Windows 2000 -Novell Netware 4.1, 5.0 -Computer Technology Industry Association A+ Certified EDUCATION Bachelor of Arts in Economics, December 1991 University of Minnesota, Minneapolis, MN Overall GPA = 3.22 GPA in Concentration = 3.44 REFERENCES Available upon request