The document discusses emerging market trends for managed services. It shows that the managed services market has grown at a CAGR of over 7% from 2009-2014. Within managed services, IP VPN services grew at a CAGR of 12% during this period. Security services grew at varying rates, with authentication growing 10% annually and vulnerability management growing 7% annually from 2009-2014. Unified communications and collaboration services grew at an impressive 37% CAGR from 2009-2014.

1. Emerging Market
Managed Services
Trend
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2. 6-Yr
CAGR>7 6-Yr
% CAGR
> 15%
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3. IP VPN Services
$4,500 14%
12%
$4,000
12%
11%
$3,500
10%
$3,000
8%
In Million USD $
$2,500
CAGR
6%
$2,000
6%
$1,500
4%
$1,000
2%
$500
$0 0%
IP SEC VPN MPLS SSL VPN
2009 $1,451 $2,260 $22
2010 $1,573 $2,587 $26
2011 $1,744 $3,268 $30
2012 $1,855 $3,648 $33
2013 $1,948 $3,960 $35
2014 $1,964 $4,029 $36
CAGR 6% 12% 11%
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4. Security Services
$1,600 30%
26%
$1,400
25%
$1,200
19%
20%
$1,000
In Millions USD$
CAGR
$800 14% 15%
13%
11% 11%
10%
$600 10%
9% 10%
7%
6%
$400 6% 6%
5%
$200
$0 0%
Federated Intrusion Network Security/Thr Server Single Sign-
Authenticati Content Desktop/lap Incident Vulnerabilit
Access Firewall detection/p NAC Event and eat Security on/Access
on Filtering top Mgmt Response y Mgmt
Control revention Log Mgmt Intelligence Mgmt Control
2009 $63 $66 $27 $5 $825 $26 $197 $18 $39 $19 $1 $34 $66
2010 $72 $78 $29 $6 $979 $32 $209 $24 $42 $23 $2 $37 $75
2011 $81 $89 $32 $7 $1,121 $38 $234 $30 $45 $26 $2 $40 $82
2012 $89 $98 $34 $8 $1,226 $43 $255 $35 $48 $28 $3 $42 $86
2013 $96 $108 $36 $9 $1,338 $47 $279 $40 $51 $31 $3 $44 $90
2014 $101 $120 $37 $9 $1,387 $50 $299 $43 $52 $32 $4 $46 $93
CAGR 10% 13% 6% 11% 11% 14% 9% 19% 6% 10% 26% 6% 7%
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5. UCC Services
$5,000 40%
37%
$4,500
35%
$4,000
30%
27%
$3,500
24% 25%
23%
$3,000
In Million USD $
CAGR
19%
$2,500 20%
16% 16%
$2,000
15%
$1,500
9%
10%
$1,000
5%
$500 2%
$0 0%
Managed IP Unif ied Web Web
Email Hosted IP PBX IM SIP Trunking Voice Mail
PBX Messaging Collaboration Conf erencing
2009 $490 $185 $1 $911 $66 $0 $5 $5 $310
2010 $596 $296 $1 $1,640 $93 $0 $6 $6 $413
2011 $721 $378 $1 $2,307 $119 $0 $7 $8 $502
2012 $858 $475 $1 $3,040 $145 $0 $7 $10 $599
2013 $1,013 $581 $2 $3,929 $176 $0 $7 $11 $641
2014 $1,153 $623 $2 $4,444 $191 $0 $7 $13 $658
CAGR 19% 27% 16% 37% 24% 2% 9% 23% 16%
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6. Data Center Service Offering
$4,000 35%
31%
$3,500
30%
26%
$3,000
24%
25%
23%
$2,500
20%
18% 18%
in Million USD $
CAGR
$2,000
15%
$1,500
10% 10%
10%
$1,000
5%
$500
$0 0%
Advances Services/Data
Colocation Content Acceleration Hosting applications IaaS Managed Storage SaaS Wan Optimization
Protection Services
2009 $280 $1,623 $181 $1,678 $29 $409 $1,006 $77
2010 $386 $2,332 $227 $1,877 $39 $458 $1,287 $105
2011 $498 $2,678 $226 $2,096 $50 $498 $1,569 $117
2012 $599 $3,074 $304 $2,327 $63 $526 $1,875 $178
2013 $812 $3,485 $387 $2,552 $75 $651 $2,475 $255
2014 $886 $3,750 $414 $2,742 $86 $670 $2,861 $301
CAGR 26% 18% 18% 10% 24% 10% 23% 31%
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7. Country Focus:
Brazil
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