1. WELKOM
Cloud Services, Connected CE &
Service Provider Strategies

2. Sponsors

3. Sponsors

4. Premier Program Members

5. Platinum Supporters
PLATINUM SUPPORTING ORGANIZATIONS
PLATINUM SUPPORTING MEDIA

6. Supporting Organizations

7. Supporting Media

8. At CONNECTIONS™ Summit, leading executives share consumer and industry data on trends in CE, home systems, value–added services, video, and
mobile; building ARPU through video, support, and mobile; consumer and business strategies for connected CE; smart grid benefits and challenges; and
mobile applications.
9:30 -10:45 a.m. Smart TV 2012 Outlook 2:30-3:15 p.m. Technical Support, Customer Service, and the
Over 40 percent of all flat-panel TVs sold in 2011 were Internet-connectable, Lifecycle in the Digital Home
causing huge shifts in viewing habits and in the use of game consoles, tablets, cloud With the rise of complex, interconnected devices, the need for tech support
servers and smartphones. Explore television’s evolving role as the foundation of has grown exponentially. This gives OEMs, retailers, and broadband and
the connected home and its influence on the in-home entertainment/information independent providers an unprecedented opportunity to forge loyalty-driven,
experience. long-lasting consumer relationships. Learn about changes in tech support, their
Moderator: Kurt Scherf, Vice President, Principal Analyst, Parks Associates impact on customer satisfaction and the role of the cloud.
Moderator: Kurt Scherf, Vice President, Principal Analyst, Parks Associates
11 a.m.-12:15 p.m. Video: Three Screens and Beyond
Content must stretch across multiple consumer platforms — smartphones and 4:00-5:15 p.m. The Personal Cloud and Digital Locker
tablets in hand, connected TVs and Blu-ray players at home. Track premium video’s Consumers increasingly see physical media as an inconvenience, yet early data
progress across multiple screens in and outside of the home, and get the inside show they are not ready to move everything to the cloud. Hear the latest
track on consumer demand and business opportunities at each point in this consumer research on the transition to the cloud and enhance your knowledge
expanding ecosystem. of the business challenges and opportunities created by the digital locker.
Moderator: Brett Sappington, Director, Research, Parks Associates Moderator: Harry Wang, Director, Health & Mobile Product Research,
Parks Associates
1:00-2:15 p.m. Consumer Demand for Energy as a Service
Broadband has opened the home energy market to companies beyond traditional 5:30 p.m. Networking Reception
utilities and energy-service providers. Using data from our Residential Energy
Join Parks Associates and Premier Sponsors for a networking reception in the
Management research service, we unearth the untapped possibilities for providers
Hilton . Food, drinks, and face-to-face time with the leading digital living
and manufacturers in the energy sector and share how market forces and
analysts!
consumer demand are creating new value-added services.
Moderator: Tom Kerber, Director of Home Systems and Energy Research, Parks
Associates

9. CONNECTIONS
Connected TV
Smartphone Tablet
Connected Blu- Managed Video
ray Disc Player Service OTT STB
PC-to-TV
Hybrid OTT STB
Connection
Digital Video
Game Console
Player

10. 2010 CE Buyers and Total CE Expenditure by Country
Total CE Expenditure in 2010 by Country (Q2/11)
(Among All BB HHs)
100% $1,600
88%
90% 86% 86% 86% $1,389
84% $1,400
80% $1,226 $1,220
$1,184 81% $1,200
Avg.Total Expenditure ($)
70% $1,062 $1,072
% of BB HHs Making CE Purchases in 2010
$1,000
60%
50% $800
40%
$600
30%
$400
20%
$200
10%
0% $-
U.S. France UK Spain Italy Germany
(n=10,000, (n=2,000; ±2%) (n=2,000; ±2%) (n=2,000; ±2%) (n=2,000; ±2%) (n=2,000; ±2%)
±0.98%)
Source: Connected Consumer in EU © 2011 Parks Associates

11. Economic Crisis

12. Household Spending Plan in 2011, by Country
Household Spending Plan in 2011, by Country (Q2/11)
(Among All BB HHs)
80%
U.S. (n=10,000, ±0.98%)
France (n=2,000; ±2%)
70%
UK (n=2,000; ±2%)
Spain (n=2,000; ±2%)
59%
60% 56% Italy (n=2,000; ±2%)
55%
Germany (n=2,000; ±2%)
49% 50%
50%
43%
40%
40% 38%
33% 32%
29% 29%
30%
% of BB HHs
20% 19%
17%
15%
12% 13% 12%
10%
0%
Spend less on CEs Spend more on CEs Spend about
in 2011 than in 2010 in 2011 than in 2010 the same in 2011
Source: Connected Consumer in EU © 2011 Parks Associates

13. Events and the Economy
Huge IFA
BBWF
S IP&
TV
I
Z
E
CONNECTIONS EUROPE
Small
Shallow Deep
DEPTH OF TOPIC

14. Agenda
Tuesday, November 8, 2011 Wednesday, November 9, 2011
10:00-10:15 Welcome & Opening Comments 8:45-9:00 Welcome & Reflections
10:15-10:45 Analyst & Insider Presentation: The 10 most 9:00-9:45 Digital Video and OTT Trends: Keeping the
critical issues facing the European Connected Consumer
Home marketplace
10:00-1100 Connected CE: New Content and Revenues
10:45-12:00 New Revenue Models: Challenges &
Solutions SPECIAL RESEARCH SESSION
11:00-11:30 Myths, Truths and What Consumers Really
12:30-14:00 Networking Lunch Desire
13:15-13:45 Multiscreen Over-the-Top: Swipe to TV 11:30-12:30 Home Management Services: Catalysts,
Inhibitors, and Business Opportunities
13:45-14:30 Perspectives from Cloud Suppliers
SPECIAL RESEARCH SESSION
12:30-14:00 Lunch and Roundtable Topics
14:40-15:00 Cloud Services: Increasing ARPU
• Smart Home Arrives
15:00-16:15 Connected Consumer Electronics and Cloud
• Customer Support as Value-added Service
Services in Europe
• Multiscreen Services
CLOSING KEYNOTE
• Interactive TV
16:15-17:00 Connected CE and the Service Provider
• Service Providers & New Media Trends
Telmo Perez Luaces
VP Strategy
Orange - France Telecom
17:00-18:30 Networking Reception

15. Agenda
Wednesday, November 9, 2011 | Understanding New Revenue Opportunities
14:00-15:00 IP Value-added Services as the Fifth Play
SPECIAL RESEARCH SESSION
15:15-15:40 Multiscreen TV: The Analyst Perspective
15:40-16:30 The Impact of Multiscreen Services: Content and Service Providers
16:30-17:00 Closing Comments & Recommendations

16. The Team
Brett Sappington Elizabeth Parks Arthur Baanders
Director, VP, Marketing EU Research
Research Representative
Kurt Scherf Nick Thrash Stuart Sikes
VP, Research & Marketing President
Principal Analyst Director