SlideShare a Scribd company logo
Branding Service Products and 
Experiences
• Tanpa memberikan nama produk yang 
dimaksud akan menjadikan sebuah produk 
atau jasa tidak akan efektive
Product Lines And Brands 
• Banyak organisasi jasa menawarkan lini produk 
dibanding hanya menawarkan satu produk. 
Laundry 
Laundy Karpet 
Laundry Jas 
• They may choose among 3 broad alternatives: 
– Single brand to cover all products and services 
– A separate, stand-alone brand for each offering 
– Some combination of these two extremes
Spectrum of Branding Alternatives 
(Fig 4.18) 
Source: derived from Aaker and Joachimsthaler
Example: British Airways 
• Menawarkan 6 produk air travel yang berbeda 
– 4 penawaran antar benua: 
• First (deluxe service) 
• Club World (business class) 
• World Traveller Plus (premier economy class) 
• World Traveller (economy class) 
– 2 penawaran dalam benua eropa: 
• Club Europe (business class) 
• Euro-Traveller (economy class)
Branding can be used at both company 
and product levels 
Company 
Mudah dikenal 
Merupakan hal yang 
utama dalam 
menjalankan bisnis 
Menyatukan 
pemahaman konsumen 
Product 
Membantu 
perusahaan 
mengkomunikasi 
kan hubungan 
manfaat dengan 
konsep jasa yang 
spesifik. 
Offering A Branded Experience (2)
“The brand promise or value proposition is not a 
tag line, an icon, or a color or a graphic element, 
although all of these may contribute. It is, 
instead, the heart and soul of the brand….” 
Don Schultz

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Branding service products and experiences

  • 1. Branding Service Products and Experiences
  • 2. • Tanpa memberikan nama produk yang dimaksud akan menjadikan sebuah produk atau jasa tidak akan efektive
  • 3. Product Lines And Brands • Banyak organisasi jasa menawarkan lini produk dibanding hanya menawarkan satu produk. Laundry Laundy Karpet Laundry Jas • They may choose among 3 broad alternatives: – Single brand to cover all products and services – A separate, stand-alone brand for each offering – Some combination of these two extremes
  • 4. Spectrum of Branding Alternatives (Fig 4.18) Source: derived from Aaker and Joachimsthaler
  • 5. Example: British Airways • Menawarkan 6 produk air travel yang berbeda – 4 penawaran antar benua: • First (deluxe service) • Club World (business class) • World Traveller Plus (premier economy class) • World Traveller (economy class) – 2 penawaran dalam benua eropa: • Club Europe (business class) • Euro-Traveller (economy class)
  • 6. Branding can be used at both company and product levels Company Mudah dikenal Merupakan hal yang utama dalam menjalankan bisnis Menyatukan pemahaman konsumen Product Membantu perusahaan mengkomunikasi kan hubungan manfaat dengan konsep jasa yang spesifik. Offering A Branded Experience (2)
  • 7. “The brand promise or value proposition is not a tag line, an icon, or a color or a graphic element, although all of these may contribute. It is, instead, the heart and soul of the brand….” Don Schultz