SlideShare a Scribd company logo
The innovation engine
@jenmartindale
@ybca
Hi. I’m Jen.
Get rid of marketing.
Lead, Change, Grow.
YERBABUENACENTERFORTHEARTS
My people
• Visionary new CEO
• Talented staff
• Maverick, punk rock
• Hyper local following
YBCA in 2014
• No guiding framework
• Heavily silo’ed
• Resistance to brand
• Rapidly changing city
Marketing = support staff
• What does YBCA stand for?
• Who’s in our tribe?
• How should we message to them?
Hired as first CMO
My goal: Use brand to
transform the institution
60% of CMO’s report
pressure from CEO
and Board to prove
value of marketing
• Change management
• “Whole brain” marketers
• CMO to CEO
• Accountability for growth
Need to reframe what we do
• Marketing
• Corporate strategy
• Products/Services
• Research & Dev
• Experience
Shift to shared functions
CHIEF
GROWTH
OFFICER
CHIEF
GROWTH
OFFICER
Over 30% of
CGO’s are at
companies with
<50 employees
• Marketing
• Product/gear design
• Classes
• Community building
Rise of brand-driven innovation
REI FORCE OF NATURE
My priorities
Help
change the
trajectory
Drive the
innovation
pipeline
Reframe
the role of
Marketing
Brand strategy must
unlock innovation
We believe that culture
precedes change.
“Political change is
the last manifestation
of cultural shifts that
have already
occurred.”
- Jeff Chang
Cultural
shifts require
a collective
leap of
imagination.
Where is our public
imagination?
Art Centers.
83%
“Creativity is important to
imagining the future.”
79%
“It will take all kinds of
creative thinkers to shape
the future of San
Francisco.”
68%
“Art & creativity can inspire
people to improve society
and the world.”
92%
“Art and creativity will play
an increasingly critical role
in making our communities
better.”
Art Center.
Cultural Incubator.
Generate Culture Change
Brand Promise:
Be a creative home for
civic action.
• Art
• Incubation
• Inquiry
• Convenings
• Civic Coalitions
Key verticals
• More than art
• Part of social change
• Innovative
Brand health metrics
Integrated model
YBCA
BRAND
Partnerships
& AlliancesStaff Culture
Programs
& Initiatives
Messaging
Board
Recruitment
Fundraising
/Development
Pricing
strategies
Visitor/User
Experience
“Innovation isn’t about identifying
what we’re bad at and figuring
out how to get better at it.
It’s about identifying what we’re
awesome at and doubling down.”
- Jarrod Dicker, Washington Post
YBCA innovation
2015-2017
Membership
Polling
location.
Advocacy.
14% of gallery &
museum exhibitions
feature female
artists
YBCA is
changing
the ratio
YBCA fellows
CultureBank
A culture of innovation.
Revenue streams.
Alliances.
Participants.
Stakeholders.
Perception of my team
Reactionary
Disconnected
Tactical
Undervalued
Leading
Embedded
Strategic
Invaluable
The will to change.
Not everyone is blessed with a
visionary leader. But I’ve never met a
CEO who doesn’t want more revenue,
funding, notoriety.
Innovation.
Is.
Business.
Critical.
Titles matter.
Your head of marketing
shouldn’t have a lesser title
than your head of finance.
Training &
development.
CMO’s spend average of 3.8% of their
dept budget on team training. Not
enough to upskill for the future.
Prototype & iterate.
Always be in beta. Don’t be afraid to
launch before things are perfect, and
to refine in real time.
Constant, conscious
evolution.
Innovation is ongoing, woven into the
culture of the organization.
*parting thought
Is this even marketing?
C ? O
Thank you.

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