1) Logistics is a key marketing element in e-commerce as it involves shipping purchased items to customers.
2) Customers highly value convenience when shopping online and prefer delivery methods like home delivery that are easy and flexible.
3) Providing optimal logistics and shipping options can help reduce risks for e-commerce businesses by eliminating potential frustrations for customers from issues like unavailable delivery methods or lack of delivery updates.
E-COMMERCE
E-Commerce or Electronics Commerce is a methodology of modern business, which addresses the requirements of business organizations. It can be broadly defined as the process of buying or selling of goods or services using an electronic medium such as the Internet.
PERKS OF E-COMMERCE
− Convenience
− Easiness
− Decreasing cost of inventory Management
− Overcome Geographical Limitations
− 24*7/365
− Decrease Costs
− Locate the Product Quicker
− Eliminate Travel Time
− Provide Comparison Shopping
− Enable Deals, Bargains, Coupons, and Group Buying
− Provide Abundant Information
− Personalized Experience
− Easier to Encourage Impulse Buy
− Better customer services
− Increases the productivity
− Customer Reviews
Interested in predictive analytics? Find out more about how psychographic data can be used to predict purchasing behaviour & patterns and how understanding your audience can drive business results.
VisualDNA's psychographic data measures the personality, values, interests, attitudes and lifestyles of consumers - see below for a case study on how VisualDNA has leveraged data to predict the value of an ecommerce visitor in an effort to drive an uplift in conversions or find out more at http://why.visualdna.com/analytics.
E-COMMERCE
E-Commerce or Electronics Commerce is a methodology of modern business, which addresses the requirements of business organizations. It can be broadly defined as the process of buying or selling of goods or services using an electronic medium such as the Internet.
PERKS OF E-COMMERCE
− Convenience
− Easiness
− Decreasing cost of inventory Management
− Overcome Geographical Limitations
− 24*7/365
− Decrease Costs
− Locate the Product Quicker
− Eliminate Travel Time
− Provide Comparison Shopping
− Enable Deals, Bargains, Coupons, and Group Buying
− Provide Abundant Information
− Personalized Experience
− Easier to Encourage Impulse Buy
− Better customer services
− Increases the productivity
− Customer Reviews
Interested in predictive analytics? Find out more about how psychographic data can be used to predict purchasing behaviour & patterns and how understanding your audience can drive business results.
VisualDNA's psychographic data measures the personality, values, interests, attitudes and lifestyles of consumers - see below for a case study on how VisualDNA has leveraged data to predict the value of an ecommerce visitor in an effort to drive an uplift in conversions or find out more at http://why.visualdna.com/analytics.
Designing for Performance - Checkout to PurchaseUgur Kaner
Tips I shared with product design fellows at Whitespace, on designing for performance over checkout to purchase funnel example in ecommerce.
http://whitespacecrew.com
Practical Tips for Writing and Designing Better Survey Questions Kantar
Creating effective surveys can turn insights into action; high-quality data can build a company into a brand. Survey design requires a detailed focus on the consumer experience. It’s an art and a science. From mobile first to gamification, we need to fundamentally rethink our approach by understanding what triggers dropouts.
Annual report as to Vietnam EC market. The survey is conducted nearly 1000 consumers in HCM and Hanoi to understand their behaviors of buying online, highlighting the changes from 2016.
Reclaim Revenue: How to Create Effective Abandoned Cart CampaignsWhatCounts, Inc.
As a marketer, your goal is to turn the costs that you incur in driving traffic to your website into profits. You do this by converting visitors into customers. No matter how good your purchase funnel is, you will have visitors leave your site with items still in their shopping cart.
In this stage of the customer lifecycle, effective abandoned cart campaigns can be a huge asset to a marketer’s email program. In this webinar Emily Keye, Director of Strategy, and Erin Devine, Strategist, will discuss advanced techniques to reduce abandonment and get more effective results from your lifecycle marketing efforts.
The Global Challenge to Reinvent the Last Mile in Retail: Insights From Sains...National Retail Federation
Presentation from Retail’s BIG Show, January 15-17, 2017.
ANITA BALCHANDANI, Partner, OC&C Strategy Consultants
BERTRAND BODSON, Chief Digital and Marketing Officer, Sainsbury's Argos
Consumers are increasingly researching and buying from mobile devices, and they are shopping earlier and making last minute purchases using gift cards and via multiple channels, so solidifying your email plans and programs early is especially important in 2014.
In this session, Loren McDonald, Vice President of Industry Relations, Silverpop, an IBM Company, and Meredith Gertz, Email Marketing Manager, Fabric.com, an Amazon Company, share ideas and tactics to help ensure that online retailers get the most out of their email marketing programs during the critical holiday shopping season. You’ll come away with actionable holiday promo next steps to easily integrate into your existing holiday marketing plan.
Discussion topics include:
Developing a holiday-specific welcome program
Segmentation and frequency considerations
Optimizing emails for mobile conversions
Revising templates with information about details such as shipping, return policy, and gift cards
Designing emails to better enable mobile navigation and browsing
Using content and personality to increase engagement
Creating high-converting gift card programs
Launching post-purchase programs
How to integrate your holiday subscribers into your regular non-holiday communication stream
El mundo real: Profesionales de marketing que han destacadoIgni
"El mundo real: Profesionales de marketing que han destacado." Conoce la presentación de Laurie Hood en Digital Marketing University 2013 en Ciudad de México.
En esta última sesión te mostraremos cómo puedes dar vida a los contenidos. Conoce cómo empresas similares a la tuya han dado un salto en el marketing digital mediante las estrategias y tácticas descriptas en las conferencias del día. Verás desde adentro cómo lograron vender sus programas a los directivos y conocerás casos reales y sus resultados. Estos casos del mundo real te servirán de inspiración y fuerza para convencer a tu empresa de que el status quo en marketing es inaceptable.
Designing for Performance - Checkout to PurchaseUgur Kaner
Tips I shared with product design fellows at Whitespace, on designing for performance over checkout to purchase funnel example in ecommerce.
http://whitespacecrew.com
Practical Tips for Writing and Designing Better Survey Questions Kantar
Creating effective surveys can turn insights into action; high-quality data can build a company into a brand. Survey design requires a detailed focus on the consumer experience. It’s an art and a science. From mobile first to gamification, we need to fundamentally rethink our approach by understanding what triggers dropouts.
Annual report as to Vietnam EC market. The survey is conducted nearly 1000 consumers in HCM and Hanoi to understand their behaviors of buying online, highlighting the changes from 2016.
Reclaim Revenue: How to Create Effective Abandoned Cart CampaignsWhatCounts, Inc.
As a marketer, your goal is to turn the costs that you incur in driving traffic to your website into profits. You do this by converting visitors into customers. No matter how good your purchase funnel is, you will have visitors leave your site with items still in their shopping cart.
In this stage of the customer lifecycle, effective abandoned cart campaigns can be a huge asset to a marketer’s email program. In this webinar Emily Keye, Director of Strategy, and Erin Devine, Strategist, will discuss advanced techniques to reduce abandonment and get more effective results from your lifecycle marketing efforts.
The Global Challenge to Reinvent the Last Mile in Retail: Insights From Sains...National Retail Federation
Presentation from Retail’s BIG Show, January 15-17, 2017.
ANITA BALCHANDANI, Partner, OC&C Strategy Consultants
BERTRAND BODSON, Chief Digital and Marketing Officer, Sainsbury's Argos
Consumers are increasingly researching and buying from mobile devices, and they are shopping earlier and making last minute purchases using gift cards and via multiple channels, so solidifying your email plans and programs early is especially important in 2014.
In this session, Loren McDonald, Vice President of Industry Relations, Silverpop, an IBM Company, and Meredith Gertz, Email Marketing Manager, Fabric.com, an Amazon Company, share ideas and tactics to help ensure that online retailers get the most out of their email marketing programs during the critical holiday shopping season. You’ll come away with actionable holiday promo next steps to easily integrate into your existing holiday marketing plan.
Discussion topics include:
Developing a holiday-specific welcome program
Segmentation and frequency considerations
Optimizing emails for mobile conversions
Revising templates with information about details such as shipping, return policy, and gift cards
Designing emails to better enable mobile navigation and browsing
Using content and personality to increase engagement
Creating high-converting gift card programs
Launching post-purchase programs
How to integrate your holiday subscribers into your regular non-holiday communication stream
El mundo real: Profesionales de marketing que han destacadoIgni
"El mundo real: Profesionales de marketing que han destacado." Conoce la presentación de Laurie Hood en Digital Marketing University 2013 en Ciudad de México.
En esta última sesión te mostraremos cómo puedes dar vida a los contenidos. Conoce cómo empresas similares a la tuya han dado un salto en el marketing digital mediante las estrategias y tácticas descriptas en las conferencias del día. Verás desde adentro cómo lograron vender sus programas a los directivos y conocerás casos reales y sus resultados. Estos casos del mundo real te servirán de inspiración y fuerza para convencer a tu empresa de que el status quo en marketing es inaceptable.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
5. Reasons to buy online
Convenience
is the most
important driver
56
52
52
47
42
37
36
34
32
23
23
11
2
1
Order 24 hours a day
Delivered at home
Easier, don't have to leave home
Lower prices than in regular shops
Opportunity to buy products that are
not available in the regular shop
Less time-consuming
Greater choice
Easy to compare products
The speed of delivery
Ability to pick up goods at a convenient
time and location
Ability to send products back
More environmentally friendly way of buying
Other
Don’t know
Base: Total sample (n=1321)
Question: Q3.3 What are the most important benefits to you of online shopping compared to purchases in a regular shop?
ABCD: 95% significance level
Convenience
Price
Long tail
6. The more they buy online
the more they value Convenience
Base: Total sample (n=1321)
Question:Q3.3 What are the most important benefits to you of online shopping compared to purchases in a regular
shop?
ABCD: 95% significance level
Order 24 hours a day
Delivered at home
Easier, don't have to leave home
Lower prices than in regular shops
Opportunity to buy products that are
not available in the regular shop
Less time-consuming
Greater choice
Easy to compare products
The speed of delivery
Ability to pick up goods at a convenient
time and location
Ability to send products back
More environmentally friendly way of buying
Other
Don't know
47
50
44
38
34
31
24
27
29
21
18
9
1
1
53
52
49
46
39
34
34
31
29
22
23
8
2
1
62
54
57
51
47
41
43
39
35
24
25
1
2
1
LIGHT
n= 271 (A)
MEDIUM
n= 415 (B)
HEAVY
n= 635 (C)
7. Base: Total sample (n=1321)
Question:Q3.3 What are the most important benefits to you of online shopping compared to purchases in a regular
shop?
ABCD: 95% significance level
Order 24 hours a day
Delivered at home
Easier, don't have to leave home
Lower prices than in regular shops
Opportunity to buy products that are
not available in the regular shop
Less time-consuming
Greater choice
Easy to compare products
The speed of delivery
Ability to pick up goods at a convenient
time and location
Ability to send products back
More environmentally friendly way of buying
Other
Don't know
increases by age
57
46
52
46
46
37
39
38
29
22
22
9
1
2
58
51
53
46
43
38
37
36
31
28
21
11
2
1
56
53
52
50
41
40
40
37
33
25
22
14
2
1
18-34 Y
n= 394 (A)
35-44Y
n= 283 (B)
45-54 Y
n= 304 (C)
53
61
50
45
37
32
30
26
35
18
26
10
1
0
55-70 Y
n= 340 (D)
The importance of
Convenience
13. 87
49
23
15
15
12
7
Home delivery
Pick up from
a pickup point
Pick up from
a post office
Pick up in
the shops / web
shop
Delivered to
another
address specified
Delivery at work
Pick up from
a parcel locker
63
19
3
1
3
7
4
DELIVERY METHODS
EVER USED
DELIVERY METHODS
PREFERRED
What are the
preferred
delivery methods
Delivery
Pickup
Base: Total sample (n=1321)
Question: Q3.4 In which ways have you had your online purchases delivered?
Q3.5 If you could choose between all the following delivery options for shipping your online purchases,
how would you prefer having your purchases delivered?
ABCD: 95% significance level
Avg. # of
delivery methods used 2,1
14. is a key marketing
element in e-commerce
Logistics
19. Make it
easier
For your customer to
return
Where?
shops, home,
lockers
How?
make labels
Free
20. Returns
by
purchased
item
Clothing/shoes/access./jeweller
y/...
Books
Care products
CD/DVD/Blu-Ray/Games
PC/hardware/software/ink
Small household appliances
Electronic devices
Telecom products
Food
Pharmaceutical products
Toys
Animal products/accessories
Interior decoration
DIY and garden products
Sports products and apparel
Personalised photo products
Yes,
already did
Yes,
planning to
No Not yet
Q1.2 Over welk(e) type(s) producten ging het? - Q1.15. Hebt u het/de bestelde product(en) uit het pakje teruggestuurd of bent u van plan dat te doen?
Target: Received parcel < 7 days
15
7
8
14
10
8
10
5
5
7
9
3
11
2
15
3
6
7
9
14
13
20
13
5
10
9
6
4
6
7
4
3
77
83
82
68
75
70
75
88
83
80
82
92
77
89
80
94
2
3
2
4
2
2
2
2
2
3
3
2
5
2
1
n = 1166
n = 469
n = 369
n = 318
n = 224
n = 112
n = 169
n = 211
n = 146
n = 132
n = 112
n = 115
n = 117
n = 105
n = 103
n = 166
24. How do you
lower
the
risks
Offer all the
shipping options
Brand of Transportation partner
(logo = quality label)
Shipping Costs
(free if possible)
Returns
26. Online buyers expect
information
about their
purchase
Base: Total sample (n=1321)
Question: Q3.8 Which information do you wish to receive about your order and the monitoring of your delivery when you buy a product
online? Please indicate to which extent you find it important to receive each of the following types of information.
ABCD: 95% significance level
Desired information about order
and delivery of online purchases
Confirmation of the order
Expected delivery time
When the product is available
When the product is shipped
Monitoring of the shipment
Estimated time of delivery after the
shipment has left
Confirmation of the delivery
1
1
6
5
8
5
10
11
36
37
45
51
45
30
88
63
58
50
41
50
60
Unnecessary
Nice to have
Must have
Logistics as competitive advantage in (online) retail
Wanneer we rekening houden met al die aspecten, dan wordt logistiek en levering een differentiator binnen omni-channel… en dat hebben de grote(re) spelers zoals Amazon, Zalando… al begrepen…
Logistics as competitive advantage in (online) retail
Wanneer we rekening houden met al die aspecten, dan wordt logistiek en levering een differentiator binnen omni-channel… en dat hebben de grote(re) spelers zoals Amazon, Zalando… al begrepen…
Return management Retourmanagement is een belangrijk aspect van omnichannelretailing. Omdat producten niet vooraf gepast of bekeken kunnen worden, retourneren klanten vaak online aangekochte producten. Met de juiste retour oplossingen is het mogelijk om klanten producten snel en eenvoudig te laten retourneren, het product direct weer beschikbaar te maken binnen de voorraad en de klant op basis van klantdata tot een alternatieve aankoop aan te zetten.
bpost : nationale en internationale retours
Mogelijkheid voor consumenten om retourzendingen via postkantoren, postpunten en pakketautomaten terug te sturen.
Mogelijkheid voor de retailer om te kiezen of zelf de retouretiket aan de consument geeft (bijvoorbeled op voorand in de verzending) of op een later moment, of dat het etiket door de loketbediende in een postkantoor wordt aangemaakt.
Vanaf april 2014: Mogelijkheid voor de retailer om te kiezen of hij volledig of gedeeltelijk de kosten voor de retourzending draagt.
Vanaf april 2014: mogelijkheid voor retailers met ambities om in het buitenland te verkopen om ook internationale retours vanuit 14 landen aan te bieden
bpost kan ook de retourzendingen binnengebracht in een winkel afhalen en ze dan afleveren in de (e)DC.
bpost kan ook retourzendingen bij de consument gaan afhalen (bijv. gebruikt door retailers in consumer electronics of retailers die een hoge persoonlijke dienstverlening willen aanbieden)
