BOSSDesk is a cloud-based service desk that provides remote access from any internet-connected device, reduces costs by paying only for needed resources and hosting infrastructure securely, and ensures constant uptime and fast issue resolution around the clock. It offers ITIL-aligned features like a service catalog, problem management, asset management, and incident management. The system provides role-based security, SLA management, dashboards, a self-service portal, knowledge base, reporting, and automatic ticket routing. Native mobile apps allow taking the service desk anywhere.

1. BOSSDesk
Service Desk on the Cloud
www.BOSSDesk.io

2. ACCESS FROM ANYWHERE
The service is hosted on the cloud
and accessible over the internet,
REDUCE COST
Pay only for what you need.
Reduce overhead costs of installing
and maintaining infrastructure
SECURITY
Highly secure. The physical
infrastructure is hosted and
managed within secure data
centers
ALWAYS ON
No downtime. Accessible 24/7.
Issue resolution is fast with easy
access around the clock

3. BOSSDesk - ITIL
3
Store and report on information relating
to deliverables, prices, contact points
and processes
Service Catalog
Diagnose the root cause of incidents and
determine the resolution
Problem Management
Track and manage assets across the
whole service lifecycle.
Asset Management
Identify, analyze, and correct issues to
prevent a future re-occurrence
Incident Management
Gather, analyze, store and share
knowledge and information.
Knowledge Base
Reduce the risk, cost and complexity
associated with software assets and
licensing
Software Management
Understand and work to minimize risks
of changes to the IT environment
Change Management
Complete visibility and control over any
given contract from its inception to its
renewal.
Vendor / Contract Management

4. BOSSDesk
4
Easily configure roles and set
permissions to allow users access to info
as needed
Role Based Security
Create and manage SLAs. Optimize
performance by defining routing and
escalation rules
SLA Management
Powerful, customizable dashboard that
offers real time visibility and business
intelligence
Dashboards
Easy to use , state of the art portal that
helps users manage incidents, service
requests and access vital info
Self Service Portal
The built in repository helps store and
access FAQs and help articles
Knowledge Base
Get access to standard reports or easily
customize them to suit your needs.
Simplified Reporting
Automatically categorize, prioritize and
assign tickets for speedy resolution
Automatic Routing
Mobile apps for ios and android help you
take your service desk with you
wherever you go
Native Mobile Apps

5. Integrations
To and from BOSSDesk APIs
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Salesforce
BOMGARTeamCity
Custom
And many more ….
B
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6. BOSSDesk on Mobile
9
PHONE SETTING
GLOBAL ACCESS
CALENDAR
SMART TOUCH
STATISTICS
CAMERA
NOTIFICATIONS
CONTACTS

7. BOSSDesk
Service Desk on the Cloud
www.BOSSDesk.io