This document discusses the benefits of IT service management on the cloud using BOSSDesk software. BOSSDesk offers a fully integrated ITIL solution that provides IT asset management, service desk management, and IT blueprinting capabilities. It allows users to access the service desk from anywhere via the internet, reduces costs by eliminating on-premise infrastructure, and ensures security through hosting within secure data centers.
Today, IT departments are strained. Internal IT staff is generally tied up working on user requests and lowlevel
system maintenance, hit by wave after wave of patches and upgrades critical to keeping systems current
and secure. They have too much to do, too few resources, and pressure from management to do more with
less.
IoT Integration in the Air conditioning, Heating and Refrigeration industry ...Art Garcia
Products throughout air conditioning, heating and refrigeration industry are preparing for the new connected home and commercial space with real time monitoring, remote diagnostics, predictive maintenance, adaptive performance and increased efficiency. Ciqada offers a turnkey IoT solution for product developers and engineers while Mars International provides both electrical and mechanical engineering expertise to help bring new products to market as well as retrofit existing products.
AppViewX CERT+ provides a one-stop solution for automated discovery, expiry alerting, renewal, provisioning and revoking of digital certificates across networks including servers, clients, and ADC devices. It arms Security Operations and Public Key Infrastructure (PKI) teams with critical insights that can be used to avoid unwanted outages and other issues associated with non-compliant certificates. CERT+ integrates with major Certificate Authorities such as GeoTrust, Comodo, GoDaddy, DigiCert, Microsoft CA and Entrust.
Today, IT departments are strained. Internal IT staff is generally tied up working on user requests and lowlevel
system maintenance, hit by wave after wave of patches and upgrades critical to keeping systems current
and secure. They have too much to do, too few resources, and pressure from management to do more with
less.
IoT Integration in the Air conditioning, Heating and Refrigeration industry ...Art Garcia
Products throughout air conditioning, heating and refrigeration industry are preparing for the new connected home and commercial space with real time monitoring, remote diagnostics, predictive maintenance, adaptive performance and increased efficiency. Ciqada offers a turnkey IoT solution for product developers and engineers while Mars International provides both electrical and mechanical engineering expertise to help bring new products to market as well as retrofit existing products.
AppViewX CERT+ provides a one-stop solution for automated discovery, expiry alerting, renewal, provisioning and revoking of digital certificates across networks including servers, clients, and ADC devices. It arms Security Operations and Public Key Infrastructure (PKI) teams with critical insights that can be used to avoid unwanted outages and other issues associated with non-compliant certificates. CERT+ integrates with major Certificate Authorities such as GeoTrust, Comodo, GoDaddy, DigiCert, Microsoft CA and Entrust.
nTireCAMS – Computerized Asset Management Software and Computerized Maintenance Management Software are one of most advanced solution available in the market for managing any type of objects viz. https://bit.ly/2BC8JiO
Enterprise Digital Assistants: How they can support you in your Credit, Colle...emagia
What are Enterprise Digital Assistants. Digital Assistants For Credit Operations. Digital Assistants For Collections Operations. Digital Assistants For Cash Application. Planning for Your OTC Operations.
https://www.emagia.com/resources/ebooks/enterprise-digital-assistants-can-support-credit-collections-cash-application-operations/
Remote Infrastructure Management Service encompasses the full life cycle of IT services, ranging from consulting and design, integration and customization to 24x7x365 management.
The "Internet of People" has become the "Internet of Things" (IoT), whereby virtually all objects around us can exchange information and work in synergy to significantly improve the efficiency of our businesses, the security of our assets and the quality of our lives.
TZ has been at the forefront of IoT research and development since 2004. Over the last 10 years, TZ’s dedicated in-house development team (industrial designers, mechanical, electronic and software engineers) have assisted many companies in implementing their IoT strategies and applications. TZ’s intelligent, remotely actuated Smart Locking Devices have been deployed in Aerospace, Military, Logistics, IT and Automotive applications.
http://www.tz.net
Your IT infrastructure is the lifeblood of your company.
CTG 's end-to-end monitoring service, proactively monitors the health of your systems,
allowing you to address minor issues before they escalate into larger issues that impact
your business. CTG gives you peace of mind knowing your critical systems are being
monitored 24x7x365, without any CAP EX costs, or having to dedicate staff time to
maintaining a monitoring infrastructure.
CTG 's end-to-end monitoring service, proactively monitors the health of your systems, allowing you to address minor issues before they escalate into larger issues that impact your business. CTG gives you peace of mind knowing your critical systems are being monitored 24x7x365, without any CAPEX costs, or having to dedicate staff time to maintaining a monitoring infrastructure.
IT outsourcing determines the accessibility of expert IT solutions irrespective of boundaries. They can be IT-based business, application services, IT infrastructure, cloud computing, web development & hosting etc.. As far as the benefits of IT outsourcing are concerned, it helps in remote access of the best IT solutions that economically suit the pocket of the users.
10 Quick Cybersecurity Wins for Small BusinessSYMBIONT, INC.
The internet and information technologies are powerful tools for small businesses in reaching new markets, increasing productivity, and efficiency. To protect their business, customers, and data, from growing cybersecurity threats businesses need a cybersecurity strategy.
[WSO2Con EU 2017] Managing the End-to-End Lifecycle of User Identities Across...WSO2
Solutions for strong identity and access management (IAM), whether the user is a person or a device, will be critical to the success of a digital business. And because many digital apps and services now span several ecosystems, federated identity management will be important to ensure robust security without compromising usability and the customer's experience. This slide deck explains the benefits of incorporating a comprehensive IAM solution in your digital transformation journey.
Mobile device management solution helps you to secure ,monitor and manage the mobile device across the enterprise. It must balance corporate security and personal privacy
Kaasaegsed ettevõtted muutuvad üha mobiilsemaks, kuna töötajad suudavad üha enam tööd teha kontorisse tulemata. Kuidas sellises uues situatsioonis säilitada kontroll organisatsiooni andmete üle ning tagada kasutajate ja seadmete turvalisus.
Esineja: Tõnis Tikerpäe
nTireCAMS – Computerized Asset Management Software and Computerized Maintenance Management Software are one of most advanced solution available in the market for managing any type of objects viz. https://bit.ly/2BC8JiO
Enterprise Digital Assistants: How they can support you in your Credit, Colle...emagia
What are Enterprise Digital Assistants. Digital Assistants For Credit Operations. Digital Assistants For Collections Operations. Digital Assistants For Cash Application. Planning for Your OTC Operations.
https://www.emagia.com/resources/ebooks/enterprise-digital-assistants-can-support-credit-collections-cash-application-operations/
Remote Infrastructure Management Service encompasses the full life cycle of IT services, ranging from consulting and design, integration and customization to 24x7x365 management.
The "Internet of People" has become the "Internet of Things" (IoT), whereby virtually all objects around us can exchange information and work in synergy to significantly improve the efficiency of our businesses, the security of our assets and the quality of our lives.
TZ has been at the forefront of IoT research and development since 2004. Over the last 10 years, TZ’s dedicated in-house development team (industrial designers, mechanical, electronic and software engineers) have assisted many companies in implementing their IoT strategies and applications. TZ’s intelligent, remotely actuated Smart Locking Devices have been deployed in Aerospace, Military, Logistics, IT and Automotive applications.
http://www.tz.net
Your IT infrastructure is the lifeblood of your company.
CTG 's end-to-end monitoring service, proactively monitors the health of your systems,
allowing you to address minor issues before they escalate into larger issues that impact
your business. CTG gives you peace of mind knowing your critical systems are being
monitored 24x7x365, without any CAP EX costs, or having to dedicate staff time to
maintaining a monitoring infrastructure.
CTG 's end-to-end monitoring service, proactively monitors the health of your systems, allowing you to address minor issues before they escalate into larger issues that impact your business. CTG gives you peace of mind knowing your critical systems are being monitored 24x7x365, without any CAPEX costs, or having to dedicate staff time to maintaining a monitoring infrastructure.
IT outsourcing determines the accessibility of expert IT solutions irrespective of boundaries. They can be IT-based business, application services, IT infrastructure, cloud computing, web development & hosting etc.. As far as the benefits of IT outsourcing are concerned, it helps in remote access of the best IT solutions that economically suit the pocket of the users.
10 Quick Cybersecurity Wins for Small BusinessSYMBIONT, INC.
The internet and information technologies are powerful tools for small businesses in reaching new markets, increasing productivity, and efficiency. To protect their business, customers, and data, from growing cybersecurity threats businesses need a cybersecurity strategy.
[WSO2Con EU 2017] Managing the End-to-End Lifecycle of User Identities Across...WSO2
Solutions for strong identity and access management (IAM), whether the user is a person or a device, will be critical to the success of a digital business. And because many digital apps and services now span several ecosystems, federated identity management will be important to ensure robust security without compromising usability and the customer's experience. This slide deck explains the benefits of incorporating a comprehensive IAM solution in your digital transformation journey.
Mobile device management solution helps you to secure ,monitor and manage the mobile device across the enterprise. It must balance corporate security and personal privacy
Kaasaegsed ettevõtted muutuvad üha mobiilsemaks, kuna töötajad suudavad üha enam tööd teha kontorisse tulemata. Kuidas sellises uues situatsioonis säilitada kontroll organisatsiooni andmete üle ning tagada kasutajate ja seadmete turvalisus.
Esineja: Tõnis Tikerpäe
IBM Solutions Connect 2013 - Increase Efficiency by Automating IT Asset & Ser...IBM Software India
More than investing, managing and controlling IT assets is critical in an organisation. Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, organisations need to keep the above in mind so as to make the most of their investments. Go through the presentation to find out more how IBM SmartCloud suite of solutions can help you achieve the above.
Build Agile Business Processes with Microsoft Power PlatformDavid J Rosenthal
The Microsoft Power Platform offers an unrivalled comprehensive set of low-code tools to meet customer’s needs. Whether building apps, workflows, undertaking an end-to-end platform modernization or looking to garner data-driven insights, the platform enables you to automate, modernize, and quickly and efficiently solve business problems, with less of a reliance on scare and expensive resources. It provides all of this in a low-code platform that natively integrates with Microsoft’s three largest cloud services, Azure, Microsoft 365 and Dynamics 365 and hundreds of other apps—resulting in a comprehensive end-to-end business solution for your organization.
Security and compliance is an ongoing process, not a steady state. It is constantly maintained, enhanced, and verified by highly-skilled, experienced and trained personnel. We strive to keep software and hardware technologies up to date through robust processes. To help keep Office 365 security at the top of the industry, we use processes such as the Security Development Lifecycle; we also employ techniques that throttle traffic and prevent, detect, and mitigate breaches.
https://runfrictionless.com/b2b-white-paper-service/
SailPoint is a centralized identity management solution that allows organizations to manage employee authorizations, digital identities, data security, network management, compliance, and more. CyberArk is used to access local admin accounts, domain admin accounts, service accounts, and other privileged accounts simply and safely.
• Infrastructure Management Services- Infrastructure Management services is a highly flexible and configurable stack of services, helping companies from small to large enterprises administer their IT department with improved efficiency & cost-effectively.
Key Benefits of Remote Infrastructure Management:
• Better Productivity
• Improved IT infrastructure up time
• More transparency & control
• Instant Problem Identification & resolution
• Reduced Operation Costs
• Pro active approach
• Increased ability to adopt new technologies
• Streamlined Business Operations
• More ROI (Return on Investment)
ITBD manages your complete IT infrastructure with Unlimited remote support services. Our Remote Infrastructure services suite includes:
Desktop Services- Configuration of applications& software, desktop scanning for security purposes, data backups, updating anti-virus on a regular basis.
Network Services- Network availability, regular network monitoring & reporting, configuration backups, network device management.
Help Desk Services- Around the clock 24x7 help desk coverage, instant ticket management, issues are taken care either by Telephone, Email or Help desk Portal.
IT Security Services- Flexibility & preparedness for all new & existing services, security compliance.
BCP (Business Continuity Plan) or DR Services- To ensure infrastructure availability from a different premises if possible, or provide remote access infrastructure setup for users to enable login from different locations such as hotel, office, or while traveling.
• How we do it differently?
Pre-defined SLA (Service Level Agreements)
Instant troubleshooting & Problem Management
Constant Service Level Maintenance
In-depth Reporting
Best Practice Driven
Fast & Effective Services
ITBD Service Offerings:
At IT by Design, each of these service offerings can work individually, or in combination in order to provide a valuable contribution to the overall IT infrastructure of your company. Allowing your employees to focus on core business objectives.
Respond-Recover-Reimagine: Building Business ResilienceDavid J Rosenthal
Digital transformation is more
urgent than ever
Even organizations that were farther along in their
digital transformation journey before the pandemic
now need to move more quickly. The imperative isn’t
just to transform, but to improve agility, speed to market,
and stability—to achieve faster return on investment.
AWS Partner: Grindr: Aggregate, Analyze, and Act on 900M Daily API CallsAmazon Web Services
Monitoring and making sense of infrastructure data can be an arduous process. Managing a volume of API calls from more than one million active users every minute presents an even more complex and demanding challenge. Using Amazon Web Services (AWS) and Datadog, Grindr overcame a series of infrastructure challenges by both implementing and managing highly scalable, high availability, and top performing infrastructure, as well as aggregating, analyzing, and acting on key infrastructure data KPIs.
1. IT Service Management On The Cloud
No downtime. Accessible 24/7. Issue
resolution is fast with easy access around
the clock
The service is hosted on the cloud and
accessible over the internet
Pay only for what you need. Reduce
overhead costs of installing and
maintaining infrastructure
Highly secure. The physical infrastructure is
hosted and managed within secure data
centers
www.bossdesk.io
ALWAYS ON
ACCESS FROM ANYWHERE SECURITY
REDUCE COST
Benefits
Embarking on an ITIL journey takes a strategy and roadmap. BOSSDesk simplifies the process and makes it cost effective. BOSSDesk
integrated ITIL V3 solution offers the best value for your enterprise with IT Asset Management and IT Blueprinting.
Complete visibility and control over
any given contract from its inception
to its renewal.
Vendor Management
Software Management
Reduce the risk, cost and
complexity associated with software
assets and licensing
Deployment
Distribute, install, update and
uninstall software applications
remotely as well as automatically
Powerful, customizable dashboard
that offers real time visibility and
business intelligence
Dashboards
Track and manage contracts and
licenses. Attach relevant documents
and set alerts for contract expiration
Track and manage purchases and
assets by automating your purchase
workflow
Agentless and non intrusive
discovery tools provide immediate
and detailed inventory. Quick and
accurate IT inventories at any time
Contract Management
Purchase Management
Automatic Discovery
Asset Management
Track and manage assets across the
whole service lifecycle
BOSSDesk
BOSSDesk
2. 350 Research Ct, Norcross, GA 30092
Email : sales@boss-solutions.com
Call : 678.684.1223
www.bossdesk.io
Email2Ticket
Self Service Portal
Reporting
Scheduler
FeaturesBenefitsFeatures
Get access to standard reports or
easily customize them to suit your
needs
Easy to use, state of the art portal that
helps users manage incidents, service
requests and access vital info
Automatically send emails to users
and technicians related to ticket
activities
Schedule routine maintenance and
tasks to automatically create and
issue tickets
BOSSDesk - ITIL
Incident Management
Problem Management
Change Management
Release Management
SLA Management
Native Mobile Apps
Knowledge Base
Service Catalog
Identify, analyze, and correct issues to
prevent a future re-occurrence
Diagnose the root cause of
incidents and determine the
resolution
Understand and work to minimize
risks of changes to the IT
environment
Manage, plan, schedule and control
your software build through different
stages and environments
Create and manage SLAs. Optimize
performance by defining routing and
escalation rules
Mobile apps for iOS and android
help you take your service desk
with you wherever you go
Gather, analyze, store and share
knowledge and information
Store and report on information
relating to deliverables, prices,
contact points and processes