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Body language during presentation
The document discusses non-verbal communication through body language, detailing various gestures and their meanings, such as arms akimbo indicating territoriality and steepling signifying authority. It emphasizes the importance of active listening and differentiates between hearing and listening, highlighting techniques to improve understanding and rapport. The text also addresses the barriers to effective listening and the significance of asking questions in the communication process.
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Body language during presentation
- 1. How do ourtorsos, hands, feet and legs communicate emotions non-verbally?
- 2. Arms akimbo isa territorial display that makes someone look bigger. The regal stance tells others to stay away. 2
- 3. Leaning forward occurs whenwe like or agree with someone.
- 4. This territorial display is appropriateat home, but can be seen as disrespectful when used at work.
- 5. Crossed arms create comfortin social settings.
- 6. The placement of fingerscan emphasize who's in charge.
- 7. When feeling less confidentor discussing something we dislike, our thumbs come down.
- 8. A steeple isoften used among individuals of high status to communicate precise thoughts
- 9. Touching our necks showsthat we feel threatened or concerned.
- 10. Repetitive motions like jiggling ourfeet help us to feel calm. When jiggling becomes more of a kick, the brain is considering something negative.
- 11. Crossing our legs israrely done around people we dislike or don't trust.
- 12. Toes pointing towards theair indicate positive feelings.
- 14. Maintain eyecontact. Nod your head to convey that you are listening or that you agree. Smile and show interest. Lean forward to show the speaker you are interested. Use a tone of voice that matches your message
- 15. Avoiding eyecontact and looking away from the speaker. Closing your eyes or tensing your facial muscles. Excessive yawning. Using body language that conveys indecisiveness or lack of confidence (e.g., slumped shoulders, head down, flat tones, inaudible voice) Speaking too fast or too slow.
- 17. Wisdom is thereward you get for a lifetime of listening when you'd have preferred to talk. ~Doug Larson
- 18. Listen— Speak— Read-- Write-- 2 April 202018 45% 30% 16% 9%
- 19. • Selecting: Sortingthrough various sounds that compete for your attention • Attending: Focusing on a particular sound or message • Understanding: Assigning meaning to messages 2 April 202019
- 20. Remembering: Recallinginformation that has been communicated Responding: Confirming your understanding of a message 2 April 202020
- 22. • Listen toenjoy • Listen to learn. • Listen to evaluate. • Listen to empathize. 2 April 202022
- 24. Hearing • Physical • Registersthe sound • Requires an ear, preferably two • Isn’t work at all Listening • Cognitive • Makes sense of it • Requires ears and mind • Is brain work, needs effort
- 25. Non-listening • Little useof mind • Little empathy • Emphasis on hearing • Inattention to nonverbal communication Active Listening • Significant use of mind • Much empathy • Emphasis on understanding • Focus on nonverbal communication
- 26. Orientation towardself Lack of etiquette Casual attention to meaning Little personal involvement Results in conflict Orientation toward others Good application of etiquette Intense attention to meaning Much personal involvement Results in rapport Non-listening Active Listening
- 31. • Preoccupation • Boredom •Selective listening • Filters • Noise
- 32. Filters arethe thoughts and ideas that influence our listening. Filters develop from family experiences & work experiences, childhood, education, and religious.
- 33. • Expectations • Interests •Physical Environment • Past Experiences • Biases • Values & Cultures • Assumptions
- 34. 2 April 2020IftikharHussain Jafri 34
- 35. • Faking attention •Changing Channels • Listening only for facts • Interrupting
- 36. Stop talking Put speaker at ease Show speaker you want to listen Remove distractions Empathize with speaker
- 37. Be patient Hold your temper Easy argument and criticism Ask questions Summarize
- 38. Why is itimportant to ask questions? A major component of communication process To find out what people know, think and feel To complete the listening process
- 39. Relevant Vsirrelevant Direct Vs Indirect Open and closed questions Follow up questions Clarifying questions Pauses Guiders