Michael Roberts has over 25 years of experience in financial services and information technology. He currently works as a Senior Systems/Business Analyst at Comerica Bank, where he supports fraud and anti-money laundering applications. Previously, he held roles such as Project Manager, Senior Analyst, and Team Lead at Flagstar Bank and Bank of America, where he implemented case management and risk management systems. Roberts has expertise in fraud investigation, compliance, and financial software.

1. Michael D. Roberts
858 Medinah / Rochester Hills, MI, 48309
Residence: (248) 375-1150
Mobile: (248) 935-1694
Email: mr_michael_roberts@yahoo.com
Professional Experience
Comerica Bank – Auburn Hills, MI 12/2011– Present
Senior System / Business Analyst 12/2011 – Present
Key Accomplishments:
Serve as Senior System / Business Analyst to support the Financial Investigation Division (FID) for applications that are utilized by
the Fraud, AML and Risk departments.
 Intellinx - Comerica worked with Intellinx to develop a suite of financial rules for potential internal fraud scenarios. These
financial rules were developed using an agile approach over several releases.
o Developed screen definitions that are used to identify fraudulent patterns that are under taken by internal employees
performing their daily activity.
o Developed test plans and scenarios that were utilized to validate transactional behavior in identifying employee fraud
activity.
o Provide daily support of the Intellinx application including enhancing the ability to recognize fraudulent activity by
capturing end-useractivity and building rules (Drools) to interrogate and track their activity.
o Worked with the Intellinx team to develop a purge process that removes alerts, incidents , transactions and session
information from the systemto be compliant with Comerica’s life cycle management requirements for record retention.
o Spearheaded the effort to migrate from Vormetric data security platform to native DB2 encryption to save the company
$300,000 in maintenance costs.
 Risk and Compliance
o Support Comerica’s Enterprise and Operational Risk platform (RSA Archer) including client setup,enhancements to
existing platforms and data uploads.
 Wire Fraud
o Lead Business Analyst for implement and developing a new Actimize Wire Fraud application within Comerica.
Designed the alert queues and displays, along with defining the group’s reporting structure.Creating the testing method
and the test scripts for each process that interfaces with application.
o Assisted in the design of the wire process flow through Comerica’s eight different wire submission applications.
 Case Management System development (FCIC)
o Evaluated fraud case management applications (Actimize and Intellinx) to determine if they would be conducive to
Comerica’s FID area as an enterprise wide tool. Comerica ended up developing their own case management system
(FCIC).
o Assisted in the design of the new internal case management application (FCIC) used to investigate Fraud and AML
alerts.
o Currently developing reporting solutions to support the departmental needs.
 Lead analyst in the upgrade of the current AML application (Actimize) system.
o Developing and executing test cases.
o Validating new suspicious activity rules.
o Assuring data integrity for the migration of data from the previous release.
o Implemented an ad-hoc query utility (DART) that allows the AML investigators to query data from various repositories
associated with the application.
 Operational Support
o Organized the migration of corporate share drives from the Livonia Datacenter to the Auburn Hills Datacenter to
increase access speed and accessibility for clients.
o Coordinate activities within FID for the migration from Windows XP to Windows 7 including data migration from
Novell to Windows, software object validation and remediation.
o Developed several Access databases that are utilized with the Fraud and AML area for tracking Returned Checks, Wire
Fraud, Call Volume, Record Retention, Card Compromise and Fraud Certification for investigators,Time Tracking, IRS
Travel Reimbursement Tracking, Debit Card Activity and Special Investigations.
o Maintain the current departmental reporting solution (SAP Business Objects) by developing new reports that fulfil the
day to day operations.

2. Michael Roberts Page 2 of 4
o Assisted in the development of purge process for internal Know Your Customer (KYC) application to conform to
Comerica’s life cycle management requirements for record retention.
 Provides day to day support for the FID’s internally developed case management system(Traffic).
o The ability to maintain this application through the source code enhancements is limited, so most of the support is done
via the database,which includes development SQL, triggers, user functions and stored procedures.
o Designed and assisted in development of a GL interface from the existing case management application to Comerica’s
legacy GL system. This implementation streamlined the existing GL process and reduces the number of errors that
occurred.
Flagstar Bank – Troy, MI 06/2008– 12/2011
Senior System Analyst / Project Manager 10/2010 – 12/2011
Key Accomplishments:
Served as Senior System Analyst / Project Managersupporting the Bank Secrecy Act (BSA), Loss Prevention and Fraud Investigation
Unit to research, recommended and implemented the Actimize’s Enterprise Case Management system (ERCM) to replace the existing
internal bank applications.
 Gathered and documented client requirements for departments involved in the projects including BSA, Loss Prevention Card
Services and Mortgage Fraud.
 Developed RFP and distributed it to several vendors,scored vendorresponses,conducted vendordemonstrations and assisted in
the final vendor selection. Assisted in vendor negotiations for project scope and costs.
 Developed the Business Requirements Document (BRD) detailing the needs of each business unit involved in the project.
 Coordinated efforts to establish the severenvironment within Flagstar’s infrastructure area.
 Implemented BSA and Loss Prevention modules including screen development, and workflow design within the ERCM
application.
 Streamlined the Suspicious Activity Reporting (SAR) process by automating the uploading of SARs directly to FINCEN.
 Worked with Actimize to design, develop and implement a Mortgage Fraud application utilizing the RCM platform to replace the
existing mortgage fraud application.
Senior System / Business Analyst 06/2008 – 12/2012
Key Accomplishments:
Served as Senior / Business Analyst in support of the BSA, Compliance, Mortgage Fraud and Legal departments within the bank.
 Project lead and analyst on the IAT ACH implementation for Retail Banking and Mortgage departments.
 Lead analyst and developer of the Mortgage Fraud Investigative application which is written utilizing BMC’s Remedy
framework.
 Implemented an OFAC screening application (WatchDog Pro) for the BSA, Item Processing and Commercial Lending
departments.
 Lead analyst tasked with automating the funding, distribution and payment processes between the Flagstar’s banking system
(OSI) and the commercial loan system(AFS).
 Conducted a research and recommend project for the replacement of Flagstar’s current Suspicious Activity Monitoring (Know
Your Customer (KYC) and Customer Due Diligent CDD) and Cash Transaction Reporting (CTR).
 Lead analyst tasked with establishing corporate training courses for the BSA, Corporate Compliance and Retail Banking using a
third party vendor application (Edcomm).
 Worked with Retail Banking department to upgrade Flagstar’s vendor supported banking system(OSI) which includes verifying
interfaces to KYC, CTR, CDD and OFAC systems.
Bank of America (Leasing) -- Troy, MI 12/1997– 06/2008
(Formerly known as Fleet Capital Leasing and Sanwa Business Credit)
Senior System Analyst / Team Lead 09/2005 – 06/2008
Key Accomplishments:
Served as Senior System Analyst / Team Lead for the Vendor Leasing division of the largest bank owned leasing company in the U.S.
Implemented and integrated a vendor based lease origination and pre-booking application (Rapport) with Experian’s Transact SM
scoring solution.

3. Michael Roberts Page 3 of 4
 Assigned to lead the credit consolidation project (Rapport) to merge two existing technologies into one web based application that
serves two Business Units within Bank of America Vendor Leasing division.
 Participated in the vendor evaluation process and selection by developing systemrequirements, application demonstrations and
scoring, proof of concept evaluation and final vendorselection.
 Responsible for partnering with business leaders to deliver strategic and tactical solutions that provide support for 200 internal
users following the Six Sigma methodology for implementation.
 Teamed with internal departments to coordinate vendor contracts, systemarchitecture, hardware and software procurements,
network connectivity, security, application installment, data storage and recovery.
 Supported the scorecard development and implementation that merges Experian’s Transact SM scoring solution into the Rapport
application. This integration allows for the evaluation of a lessee’s credit worthiness, so an automated decision can be rendered.
 Assisted in designing, developing, debugging and the implementation of the Rapport’s web services using XML, HTML,
VBScript, Visual Basic .Net and JavaScript.
 Configured client requirements using Rapport’s proprietary administration tool which controls fields, screens,workflow, business
rules and client security.
 Managed a staff of developers that were tasked with development and maintenance of the application.
Senior System Analyst 12/1997 – 12/2007
Key Accomplishments:
Served as a Senior System Analyst for the Troy credit scoring system(CCEx) and the Customer Service Interactive Voice Response
Unit (IVR)
 Lead analyst for a major upgrade of the Troy credit scoring systemincluding requirements gathering, design, report creation,
testing and implementation with interfaces to three credit bureaus (D&B, Experian and Equifax).
 Lead analyst to interface a web based vendorportal and the Troy credit scoring systemto create credit applications in the lease
accounting systemusing Informatica as the data transformation vehicle.
 Lead analyst to integrate a pre-booking module into the Troy credit scoring systemto automate the creation of lease transactions
within the lease accounting system.
 Designed and tested,implemented and maintained an external web based application to enter lease applications into the Troy
credit scoring system.
 Conducted a major upgrade of the IBM Direct Talk 600 VRU including voice selection, recording, script creation, coding and
interfacing to the lease accounting system backend (InfoLease).
Project Lead 03/2005 – 09/2005
Key Accomplishments:
Served as Project Manager for the external facing Vendor Leasing Portal for the Bank of America - Leasing
 Managed and maintained the external facing leasing application (Portal) using IBM WebSphere and Hyperion reporting software.
 Partnered with internal business owners to improve the speed and efficiency of the Portal application.
 Managed the a staff of developers that maintained the application
Team Lead 08/2003 – 12/2006
Key Accomplishments:
Served as Team Lead which maintained and supported the Chicago Vendor Leasing web based credit system(Capital Stream)
 Maintained and enhanced the web based vendorleasing systemusing TIBCO to receipt transactions back to an Oracle database
repository. Informatica maps were written to extract application and contract data and export it to a Leasing data warehouse for
future reporting.
 Provided client level training to the Sales and Credit departments in the Chicago vendor leasing business.
 Designed and created Hyperion client reports using customize dashboards to support the Chicago Vendor business
 Automated the booking process from the front-end credit system(Capital-Stream) to the back-end booking system(ALAS) by
developing a systemthat used Informatica maps to extract data from the credit systemand feed it to the booking system. This
process reduced booking time and increased accuracy.
MichiganConsolidated Gas – Detroit, MI 10/1992– 12/1997
 Lead analyst responsible for design, coding, testing,implementing of IBM DirTalk 6000 Interactive Voice Response Systemfor
MichCon’s Customer Service Department.

4. Michael Roberts Page 4 of 4
 Enhanced existing Gas Transportation systemwith City of Detroit tax, 3% withdrawal limitations, consolidated billing and broker
allocation process.
 Responsible for replacement of MichCon’s meter test facility, consolidation of meter reading process between MichCon and
Detroit Edison and supported the Commercial Billing System.
 Lead analyst and developer involved in joint meter reading ventures with Detroit Edison, Consumers Energy and Alpena Power
and Light.
Comerica Bank – Auburn Hills, MI 11/1990– 10/1992
 Lead analyst responsible for implementation of a check processing system
 Developed systemand programspecifications for the conversion of the Unisys itemprocessing systemto an IBM system.
 Maintained and supported the Communication Management system.
Chrysler Corporation – Centerline, MI 11/1986– 11/1990
 Developed and implemented a corporate human resource systemusing CICS/COBOL/DB2
 Group level Database Administrator and Data Resource Manager
 Customer support and training for Medical and Safety modules for the hourly employment system
EDUCATION
Wayne State University Masters of Business Administration
University of Michigan - Dearborn B.S. in Management Information Systems
Henry Ford Community College Associates in Computer Science
TECHNOLOGIES SUPPORTED
Application Development: MS Access,VB Script, Drools, JavaScript, XML/XSL, BMC Remedy, Informatica, IBM WebSphere,
Java, C++, COBOL, CICS, FOCUS, Easytrieve, UNIX Shell Scripts, Perl, MS Access,Excel, Word, Office
Case Management: Actimize ERCM, Intellinx, Peoplesoft CRM, ICMS, CaseTrack
Testing Tools: HP Quality Center
Bank SecrecyAct:Actimize AML, Wolters Kluwer Wiz Sentri, WatchDog Pro
Fraud Investigation: Actimize Debit Card, Actimize IFM, Intellinx Internal Fraud, FraudLink Kite
Risk andCompliance: RSA Archer
Financial/Leasing: Rapport,InfoLease,CCEx, CapitalStream, SuperTrump,T-Value,CIMS, ALAS,AFS
Database: Oracle, Sybase,DB2, Access,Unidata
Reporting Tools: Hyperion (Brio), SAP BusinessObjects,OracleOBIEE, IBM Cognos
Support Tools: Toad, Toad Data Point, DBArtisan, Aqua Data Studio, TIBCO, Cron, Xpediter, Intertest, Debug-Aid, CA7 Scheduler,
TSO/SPF, ISPF, ROSCOE, CVS, Source Save
Operating Systems: Windows Server and Desktop, UNIX, LINX, MVS/XA
Web Servers: IIS, Tomcat, WebSphere
Telephony: DirTalk 6000 Voice Response
Certifications: Certified Fraud Analyst (CFE), Certified ScrumMasterforAgile software development