The document outlines an organization's mission and interventions to achieve positive outcomes for vulnerable black and minority ethnic people in several areas: economic wellbeing, education and achievement, health, safety, and community contribution. The mission is to engage, enable and enrich BME communities through earlier interventions for youth, enabling adults to improve life chances, and enriching lives of elders. Interventions are proposed in each area, such as apprenticeships and credit unions for economic wellbeing, partnerships with schools for education, health centers and research sponsorships for health, mentoring for safety, and community groups for contribution. Metrics are suggested to measure customer satisfaction, financial performance, business expansion, and staff development in delivering these outcomes.

1. Achieving Outcomes
for BME Vulnerable
People
Cashain David
BME Spark October 2007

2. Positive
Contribution
Staying
Safe
Economic
Wellbeing
Being
Healthy
Enjoy
&
Achieve
GREATER
INDEPENDENT
LIVING
(service
Delivery)

3. A focus on the Causes..
Exclusion from education,
Financial hardship/poverty
Unemployment
Poor self image
Social isolation and skills, information,
valued relationships,
Experience of care system
Family conflicts / poor parenting

4. Critical Questions
What are you doing to prevent family
breakdown ?
How are you responding to exclusions
from schools ?
How are you preventing substance
use/abuse ?
How do you help service users (reluctant
customers) find and maintain relationships
?

5. Ujiuma Mission
To Engage, Enable & Enrich our BME
communities

6. Engage with young people through
earlier interventions
Enable adults to have the means of
improving their life chances and become
economically active
Enrich the lives of older people through
a sensitive approach to thei r care and
providing valued roles within the Ujima
community

7. What does that look like ?

8. Economic Wellbeing
Unemployment rates are highest among black
Caribbean, black African and mixed race people - all
at 9 per cent, compared with 3 per cent among the
white population.
Intervention
Ujima Maintenance offering
modern apprenticeships
Kickstart program for
unemployed tenants
Ujima credit Union
addressing financial exclusion

9. Enjoy and Achieve
Young people from Black communities attain
lower levels of GCSEs at A-C
Intervention
Partnership with local schools
in priority boroughs
Establish Ujima Foundation
school
Work placements in Ujima
business

10. Be Healthy
Black people of visible African ancestry are
consistently placed at risk for less than
adequate healthcare on a global scale
Intervention
Sponsor 3 PhD graduates
at Greenwich University
School of Health & Social
Care BME Health
Mobile Healthy living
centres in Elderly
schemes

11. Stay Safe
People from the black and minority ethnic
groups were at greater risk of personal
crime..
Intervention
Partnership with local
authorities to tackle knife and
gun crime
Soft Mentoring' opportunities
and public speaking at events

12. Make a positive contribution
One of the biggest risks to social cohesion is
that large sections of our community feel that
they have no part in it no stake unwanted
Intervention
Each support service wil l
have a friends group made
up people from the local
area, carers and community
organisations to strengthen
the local bond

13. Building an
infrastructure
to deliver our
outcomes

14. Staff
Development
Expand
&
Diversify
Financial
performance
Customer
Satisfaction
GREATER
INDEPENDENT
LIVING
(Business)

15. Customer Satisfaction
Indicators:
Number of Compliments
Number of Complaints
Number of complaints
resolved in target times

16. Financial Performance
Indicators:
Income collection vs. total
gross debit
Arrears
Income vs. expenditure
Surplus

17. Expand & Diversify
Indicators:
New business
Tender
Partnership
Acquisitions
Bids made vs. Contracts won

18. Staff development
Indicators:
Attendance
Induction & Training
Disciplinary / Grievance
Supervision & Appraisal
Probation success rate

19. If you want a different outcome, you have to
do something different.
Edward W. Smith, author of Sixty Seconds To Success