This document provides data on the BlackBerry services market in Indonesia between Q1 2008 and Q4 2009 (estimated). It includes figures and tables showing trends in the subscriber base, market share, growth, and bandwidth usage for the major mobile operators Telkomsel, Indosat, and Excelcomindo. The summary highlights key findings such as BlackBerry subscribers growing from 83,000 in Q4 2008 to an estimated 710,000 in Q4 2009, with Telkomsel maintaining the largest market share between 38-42% over this period.

1. Bla
Indon
Numb
2008-
[HR.CT
Eueun
11/15/2
http://w
ackB
nesian Te
bers: Ch
2009
TD010.V1U
ng Mulyan
2009
www.ligar
erry
elecom M
harts & T
U1-2009]
na @ Harew
rvirtual.co
Serv
Market Fa
Tables
wos Resea
om/harew
vices
acts and
arch
wos
s

2. 2
BlackBerry Services
Harewos.Research
http://www.ligarvirtual.com/harewos
Contents
List of Figures & Tables........................................................................................................ 3
Subscriber Base ..................................................................................................................... 4
Market Share......................................................................................................................... 6
Growth ................................................................................................................................... 8
Bandwidth............................................................................................................................ 11
Telkomsel............................................................................................................................. 13
Indosat ................................................................................................................................. 14
Excelcomindo ....................................................................................................................... 15
Abbreviations & Notes ........................................................................................................ 16

3. 3
BlackBerry Services
Harewos.Research
http://www.ligarvirtual.com/harewos
List of Figures & Tables
Figure 1 BlackBerry Services Customer Base Q1/2008 – Q3/2009 .................................... 4
Figure 2 BS Customer Base Q1/2008 – Q4/2009 (Estimates)............................................. 5
Figure 3 Market Share of Subscribers Q3/2009................................................................... 6
Figure 4 Market Share of Subscribers Q4/2009................................................................... 7
Figure 5 Operators’ Bandwidth for BlackBerry Services Q3/2009................................... 11
Figure 6 Operators’ Bandwidth for Blackberry Services Q4/2009 (Estimates) ............... 12
Table 1 BlackBerry Services (BS) Customer Base Q1/2008 – Q3/2009.............................. 4
Table 2 BS Customer Base Q1/2008 – Q4/2009 (Estimates)............................................... 4
Table 3 Market Share of Subscribers Q1/2008 – Q3/2009 .................................................. 6
Table 4 Market Share of Subscribers Q1/2008 – Q4/2009 .................................................. 6
Figure Table 1 Growth of BS Subscribers Q4/2008 - Q3/2009............................................ 8
Figure Table 2 Growth of BS Subscribers (QGR & CQGR) ................................................ 8
Figure Table 3 Growth of BS Subscribers Q4/2008 – Q4/2009 ........................................... 9
Figure Table 4 Growth of BS Subscribers Q4/2008 – Q4/2009 (QGR & CQGR)................ 9
Figure Table 5 Growth of BS Subscribers Q4/2008 – Q4/2009 (Annual Growth)............ 10
Figure Table 6 Average Bandwidth/User Q3/2009............................................................ 11
Figure Table 7 Average Bandwidth /User Q4/2009........................................................... 12
Figure Table 8 TSEL’s BS Customer Base Growth Q4/2008 – Q3/2009 .......................... 13
Figure Table 9 TSEL’s BS Customer Base Growth (QGR & CQGR)................................ 13
Figure Table 10 ISAT’s BS Customer Base Growth Q4/2008 – Q3/2009 ......................... 14
Figure Table 11 ISAT’s BS Customer Base Growth (QGR & CQGR)............................... 14
Figure Table 12 XL’s BS Customer Base Growth Q4/2008 – Q3/2009............................. 15
Figure Table 13 XL’s BS Customer Base Growth (QGR & CQGR) .................................. 15

4. Harew
http://
F
TSEL
ISAT
XL
Tab
TSEL
ISAT
XL
NTS
Smart
wos.Resear
/www.ligar
Figure 1 B
ble 1 Blac
Q
3
3
1
Table
rch
rvirtual.com
BlackBer
Q408
35,000
30,000
18,000
ckBerry S
Q408
35,000
30,000
18,000
2 BS Cus
Q408
35,000
m/harewos
ry Servic
Services
Q109
85,000
75,000
60,000
stomer Ba
Q109
85,000
TS
S
ces Custo
Q109
85,000
75,000
60,000
(BS) Cus
9
0
0
0
ase Q1/20
Q20
135,000
EL ISAT
Subs
omer Base
Q
13
11
11
stomer Ba
Q209
135,000
110,000
113,000
008 – Q4/2
09
0
180
T XL
Bl
scrib
e Q1/2008
Q209
35,000
10,000
13,000
ase Q1/20
Q30
180,00
140,00
160,00
2009 (Esti
Q309
0,000
lackBerry S
er B
8 – Q3/200
Q30
180,0
140,0
160,0
008 – Q3/2
9
00 2
00 2
00 2
3
1
imates)
4
Services
ase
09
09
000
000
000
2009
Q409
20,000
00,000
50,000
30,000
10,000

5. Harew
http://
wos.Resear
/www.ligar
Figure
35
rch
rvirtual.com
2 BS Cus
Q408
5,000
85,
T
m/harewos
stomer B
Q109
000
135
TSEL ISA
Base Q1/20
Q209
,000
180
AT XL
008 – Q4/2
Q309
0,000
22
NTS Sm
Bl
2009 (Est
Q409
20,000
250,000
30
mart
lackBerry S
imates)
,000
10,000
5
Services

6. Harew
http://
TSEL
ISAT
XL
TSEL
ISAT
XL
wos.Resear
/www.ligar
Table
F
Q
Table
rch
rvirtual.com
Q408
42.2
36.1
21.7
e 3 Marke
Figure 3 M
Q408
42.2
36.1
21.7
e 4 Marke
3
M
B
m/harewos
et Share o
Market Sh
Q109
38.6
34.1
27.3
et Share o
XL
33%
Market
BlackB
Q109
38.6
34.1
27.3
of Subscr
hare of S
9
of Subscr
ISAT
29%
t Shar
erry S
M
Q
ribers Q1/
ubscribe
Q209
37.7
30.7
31.6
ribers Q1/
TSE
38
re Q30
Service
Bl
arke
Q209
37.7
30.7
31.6
/2008 – Q
ers Q3/200
Q309
37.5
29.2
33.3
/2008 – Q4
EL
%
9
es
lackBerry S
et Sha
Q30
37.
29.
33.
3/2009
09
9
5
2
3
4/2009
6
Services
are
09
.5
.2
.3
Q409
31.0
28.2
35.2

7. Harew
http://
wos.Resear
/www.ligar
F
rch
rvirtual.com
Figure 4 M
X
4
B
m/harewos
Market Sh
XL
3%
NTS
4%
S
BW for
Serv
hare of S
Smart
5%
r Black
vices Q
ubscribe
TSEL
24%
ISAT
24%
kBerry
Q409
Bl
ers Q4/200
T
y
lackBerry S
09
7
Services

8. Harew
http://
wos.Resear
/www.ligar
Figure T
Figure
1
1
2
2
30
35
40
45
50
#Su
1
1
1
1
1
Percentage
rch
rvirtual.com
Table 1 G
e Table 2
0
50,000
100,000
50,000
00,000
50,000
00,000
50,000
00,000
50,000
00,000
Q4
ubs. 83,0
QGR
CQGR
0.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
m/harewos
Growth of
Growth o
Q408
08
000 2
#Subs
8
Q109
165.1
165.1
#Subs
f BS Subs
of BS Sub
Q109
Q109
220,000
scriber
80%
Q
6
1
scriber
scribers Q
bscribers
Q209
Q209
358,000
rs - All
Q209
62.7
07.7
rs - All
Bl
G
Q4/2008 -
(QGR &
Q309
Q30
480,0
l
Q309
34.1
79.5
l
lackBerry S
Grow
Q3/2009
CQGR)
09
000
9
8
Services
wth

9. Harew
http://
Fig
wos.Resear
/www.ligar
Figure T
gure Tabl
10
20
30
40
50
600
700
800
#Sub
1
1
1
1
1
Percentage
rch
rvirtual.com
Table 3 G
e 4 Grow
0
00,000
00,000
00,000
00,000
0,000
0,000
0,000
0,000
Q
Q408
bs. 83,000
QGR
CQGR
0.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
m/harewos
Growth of
wth of BS
Q408
Q10
8 Q10
0 220,0
#Subs
7
Q109
165.1
165.1
#Subs
f BS Subs
Subscrib
CQGR)
09
Q209
09 Q20
000 358,
scriber
71%
Q209
62.7
107.7
scriber
scribers Q
bers Q4/20
Q309
09 Q3
000 480
rs - All
Q309
34.1
79.5
rs - All
Bl
Q4/2008 –
008 – Q4/2
Q409
309 Q
0,000 71
l
Q4
47
71
l
lackBerry S
Q4/2009
2009 (QG
Q409
0,000
409
7.9
1.0
9
Services
R &

10. Harew
http://
Fig
wos.Resear
/www.ligar
gure Table
10
20
30
40
500
600
700
800
#Sub
rch
rvirtual.com
e 5 Grow
0
00,000
00,000
00,000
0,000
0,000
0,000
0,000
0,000
bs.
m/harewos
th of BS
Q408
Q408
83,000
#Subs
7
Subscrib
Growth)
scriber
755%
bers Q4/20
)
Q409
7
rs - All
Bl
008 – Q4/2
Q409
710,000
l
lackBerry S
2009 (Ann
10
Services
nual

11. Harew
http://
F
wos.Resear
/www.ligar
igure 5 O
Fig
pM
M
M
pM
0
2
4
6
8
10
12
14
16
kbps
rch
rvirtual.com
Operators
gure Tab
TSE
10
BW fo
Min.
Max.
Min.
Max.
.00
.00
.00
.00
.00
.00
.00
.00
.00
m/harewos
s’ Bandwi
ble 6 Aver
EL
00Mbps
or Bla
TSEL
1.11
11.11
0.56
2.78
Avera
idth for B
rage Band
ISAT
100Mbps
ckBer
Q309
IS
1
14
0
3
age BW
BlackBer
dwidth/U
XL
110M
rry Ser
SAT
.43
4.29
.71
.57
W/User
Bl
Ban
ry Servic
User Q3/20
Mbps
rvices
XL
1.38
13.75
0.69
3.44
r
lackBerry S
ndwid
ces Q3/200
009
8
5
9
4
11
Services
dth
09

12. Harew
http://
F
wos.Resear
/www.ligar
Figure 6 O
Fig
pMi
Max
Min
pMa
0.00
5.00
10.00
15.00
20.00
25.00
30.00
35.00
40.00
45.00
kbps
rch
rvirtual.com
Operators
gure Tabl
TSEL
100Mbps
BW fo
TSEL
n. 0.91
x. 9.09
. 0.45
ax. 2.27
0
0
0
0
0
0
0
0
0
0
m/harewos
s’ Bandwi
(E
le 7 Aver
ISAT
100Mbps
or Bla
L ISA
1.0
10.0
0.5
2.5
Avera
idth for B
Estimate
age Band
XL
180Mbps
ckBer
Q409
AT X
00 1
00 14
50 0
50 3
age BW
Blackberr
s)
dwidth /U
NTS
20Mbps
rry Ser
XL
.44
4.40 1
.72
.60
W/User
Bl
ry Servic
User Q4/2
Smart
20Mbps
rvices
NTS
1.33
13.33
0.67
3.33
r
lackBerry S
ces Q4/200
009
Smart
4.00
40.00
2.00
10.00
12
Services
09

13. Harew
http://
Fig
Fi
wos.Resear
/www.ligar
gure Tabl
igure Tab
1
12
14
16
18
#Su
1
1
1
1
Percentage
rch
rvirtual.com
le 8 TSEL
ble 9 TSE
0
20,000
40,000
60,000
80,000
00,000
20,000
40,000
60,000
80,000
Q4
ubs. 35,0
#
QGR
CQGR
0.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
#
m/harewos
L’s BS Cus
L’s BS Cu
Q408
408
000
#Subsc
7
Q109
142.9
142.9
#Subsc
stomer B
ustomer B
Q109
Q109
85,000
cribers
73%
Q
5
9
cribers
Base Grow
Base Gro
Q209
Q209
135,000
s-TSEL
Q209
58.8
96.4
s-TSEL
Bl
Tel
wth Q4/20
owth (QG
Q309
Q30
180,0
L
Q309
33.3
72.6
L
lackBerry S
lkom
008 – Q3/2
R & CQG
09
000
9
13
Services
msel
2009
GR)

14. Harew
http://
Fig
Fig
wos.Resear
/www.ligar
ure Table
gure Tab
1
12
14
#Su
1
1
1
1
Percentage
rch
rvirtual.com
e 10 ISAT
ble 11 ISA
0
20,000
40,000
60,000
80,000
00,000
20,000
40,000
Q4
ubs. 30,0
#
QGR
CQGR
0.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
#
m/harewos
T’s BS Cu
AT’s BS Cu
Q408
408
000
#Subsc
6
Q109
150.0
150.0
#Subsc
ustomer B
ustomer
Q109
Q109
75,000
cribers
67%
Q
4
9
criber
Base Grow
Base Gro
Q209
Q209
110,000
s - ISA
Q209
46.7
91.5
rs-ISAT
Bl
I
wth Q4/20
owth (QG
Q309
Q30
140,0
AT
Q309
27.3
67.1
T
lackBerry S
Indo
008 – Q3/2
GR & CQG
09
000
9
14
Services
osat
2009
GR)

15. Harew
http://
Fig
F
wos.Resear
/www.ligar
gure Tab
Figure Ta
1
1
1
16
#Su
1
1
2
2
Percentage
rch
rvirtual.com
ble 12 XL’
able 13 XL
0
20,000
40,000
60,000
80,000
100,000
20,000
40,000
60,000
Q4
ubs. 18,0
QGR
CQGR
0.0
50.0
100.0
150.0
200.0
250.0
m/harewos
s BS Cus
L’s BS Cu
Q408
408
000
#Subs
1
Q109
233.3
233.3
#Subs
tomer Ba
stomer B
Q109
Q109
60,000
scriber
107%
Q
8
1
scriber
Ex
ase Grow
Base Grow
Q209
Q209
113,000
rs - XL
Q209
88.3
50.6
rs - XL
Bl
xcelc
th Q4/200
wth (QGR
Q309
Q30
160,0
L
Q309
41.6
107.1
L
lackBerry S
omin
08 – Q3/20
R & CQGR
09
000
9
1
15
Services
ndo
009
R)

16. 16
BlackBerry Services
Harewos.Research
http://www.ligarvirtual.com/harewos
Abbreviations & Notes
QGR Quarterly Growth Rate
CQGR Compound Quarterly Growth Rate
Q408 Fourth Quarter 2008
BS BlackBerry Services
BW Bandwidth
Mbps Mega bit per second
Kbps Kilo bit per second
TSEL PT. Telekomunikasi Selular (PT. Telkomsel)
ISAT PT. Indosat
XL PT. Excelcomindo Pratama
NTS PT. Natrindo Telepon Selular
Smart PT. Smart Telecom
Max As used e.g. in Figure Table 6
It refers to maximum values (BW/User values)
Min As used e.g. in Figure Table 6
It refers to minimum values (BW/User values)
pMax As used e.g. in Figure Table 6
It refers to peak maximum values (BW/User values during peak time)
pMin As used e.g. in Figure Table 6
It refers to peak minimum values (BW/User values during peak time)