Bitrix24 New Design and New Features - October 2014 Presentation. See online presentation recording on our YouTube channel:

2. #bitrix24
info@bitrix24.com

3. Stowe Boyd
• World’s leading social collaboration
researcher
• Author of “Leanership: A New Way Of Work”
• Web anthropologist and futurist
• Lead at Gigaom Research

5. Key Facts

6. Launched in April 2012
• Registered companies: 275 000 +
• Active companies: 45 000 +
• 3000 employees in biggest cloud account
• 55 – employees in average Bitrix24 account
• Data stored with Bitrix24.Drive: 320 TB
• 16 000 000 program pages served a day
• 99,99% service availability in 2014.

7. 225+ Countries and Territories

8. PR, marketing, advertising 9,23%
IT 7,54%
Public Sector 7,47%
Healthcare 6,67%
Construction/Manufacturing
6,64%
Educational 6,53%

9. • Invoices for CRM
• Mobile CRM
• Video calls
• Records management (Lists)
• Bitrix24.Drive for MacOS
• Open Rest API, oAuth 2.0,
2012 2013 2014
• Online editing with – Google Docs &
MS WebApps
• Video conferencing
• Marketplace24
• Company pulse
• Real Time Activity stream
• Counters for Tasks and Projects
• Mail connectors
• Bitrix24.Drive
• Tablet App for iOS & Android
• Performance improvements
• New user interface
• New Tasks
• Improved CRM
• Group Chat
• IP-Telephony
• Activity stream for CRM
• Bitrix24.Drive for company files
• Resource management for Tasks
• Mobile App performance and
offline mode
14 October
• New desktop App
• Floating video calls
• Bitrix24.Drive and Explorer integration
• Telephony with own relay numbers
• CRM: new company permissions
• Mobile app stability
• European infrastructure
• Bitrix24 Desktop App (Windows &
Mac OS X)
• «Shared links» for files
• New CRMinterface
• Votes and surveys
• Social Network integrations
• «Badges»
• Bitrix24 Mobile App
• Mobile videocalls
• Incoming calls in CRM
• Quotes in CRM
• Duplicate control in CRM
• Bitrix24.Mail
• Extranet mobile
28 May
12 April 27 September
28 November
6 March
23 April
25 September
3 December
13 March

10. What’s New?

11. Meet your new Bitrix24
• New design
• Much faster
• New Bitrix24.Drive
• New security options (TFA)
• New CRM tools
• SIP connector for your PBX, 1-800 numbers
• New chat
• New mobile app with iOS8 update
• Much more

12. New Design
Flat. Modern. Functional

19. New design
October:
• Activity stream
• Drive
• CRM partially
Nov/Dec – Entire Bitrix24.

20. Faster, Much Faster
Based on proprietary composite site technology

21. Composite Technology
• 50% to 150% improvement in browser rendering speed
• Your employees get updates INSTANTLY and can react right
away

22. Safety and Security
Your data is always protected

23. AWS US Data Centers AWS European Data Centers
Elastic Load Balancing
Failover achitecture
Web 1
Dynamic
Elastic Load Balancing
CloudWatch +
AutoScaling Web 1 Web 2 Web N
Web
N …
CloudWatch +
AutoScaling
…
S3
management,
monitoring,
backup
Static
CDN
js, css
Static Dynamic
CDN
js, css
images (clients)
images (clients)
local cache local cache local cache local cache local cache
mysqld
mysqld
mysqld
control cache: memcached
mysqld
mysqld
mysqld
master-master replication
master-master replication
master-master replication
mysqld
mysqld
mysqld
mysqld
mysqld
mysqld
mysqld
mysqld
mysqld
mysqld
mysqld
mysqld
control cache: memcached
control cache: memcached
control cache: memcached
control cache: memcached
control cache: memcached
Web 2
local cache

24. Data is always safe and secure
• SSL encrypted connection with 256bit key required for any
data transfer
• Network screens
• Proactive filters (WAF - Web Application Firewal)
• Data isolation
• Secure data centers (SAS 70 Type II)
• User access rights
• Daily backups

25. Two factor authorization
> >
Log in with your login and password, receive second password, enter it and authorize

26. Two Step Authorization Advantages
• Protects you from keyloggers and rogue employees
• Free
• Quick setup
• Admin only/selected employees/or employees
• Works with freeOTP, Google authenticator, Windows
Phone authenticator, hardware token generators

31. To activate two step authorization
Connect Bitrix OTP app or any other OTP service device
• Bitrix24 cloud: Time-based One-time Password (TOTP) service/device that complies with
RFC 6238 standard
• Bitrix24 self-hosted: HMAC-Based One-time Password (HOTP) that complies with RFC
4226 standard or Time-based One-time Password (TOTP) service/device that complies
with RFC 6238 standard

32. New Bitrix24.Drive
Bigger. Better. Faster.

33. What Bitrix24.Drive was:
• 100% free
• Personal drive for each employee
• Company drive than all employees can access
• Group drive for workgroup participants
• Easy file and folder sharing/synchronization
• Document creation, viewing and editing without ANY
office suite installed on your PC (via Google Docs and
Microsoft Office Online)
• Simultaneous multiuser editing
• Document access from mobile devices
• Document history/versioning
• File recovery/undelete.

34. Bitrix24.Drive advantages:
• You always have access to the latest version on any
device
• Easy document collaboration and file sharing
• Save BIG. No per user charges (we are looking at
you O365, Box.com, Dropbox, Google)
• Totally replaces your file server.
What you asked for: faster drive, XXL file support,
convenient work with large number of files (hundreds
of thousands).
Bitrix24.Drive - 320 TB stored for all accounts.

35. New Bitrix24.Drive
• Much faster
• Better company drive
• Accidental deletion prevention
• Document preview/editing with office
suite installed on your PC (MS Office,
Pages for Mac, OpenOffice, LibreOffice)
• Flat design with improved interface
• RestAPI for marketplace apps

36. Accidental deletion protection
• If you delete shared file on YOUR drive, it’ll
be deleted from your drive and PC only
(unless you are document author).
• Others who have access to that file will still
have it and will be able to work with in.
• If you delete file inside group/company
drive, this WILL delete it for every user
(including their computers)

37. New interface
• Flat
• Multifile upload
• Tile or list view
• Navigation tree

38. Document Usage
• Easy public link management
• See where file is used (tasks, CRM, etc.)

39. Document Usage
• Easy public link management
• See where file is used (tasks, CRM, etc.)

40. New prices for data storage

41. Bitrix24.CRM
Sales automation and full cycle management

42. Bitrix24.CRM Statistics
• 20 600+ Bitrix24 accounts actively
work Bitrix24.CRM
• 4 510 000+ leads being processed
• 1 530 000+ deals in different stages
• 4 218 000+ contacts added
• 4 046 000+ companies added

43. Bitrix24.CRM was
• Total sales cycle management (leads,
contacts, companies, deals)
• Sales automation (business processes,
scheduling, tasks)
• Email marketing
• Quotes and invoices
• Product catalog
• Sales funnel and reports
• Integrated telephony and mobile CRM

44. New Bitrix24.CRM
• Manage duplicates (prevention, merger)
• ALL CRM forms are new customizable
• New marketplace apps (Form construction
for any site – web to lead)
• Client birthdays
• Improved reports (now with custom fields)

45. No more duplicates

46. Duplicate search

47. Customization of ANY CRM Form
• You can create CRM forms that are unique
to YOUR business.
• Add/remove/change order of fields easily.
• Customize CRM forms for self or all
employees
•Emphasizewhat’s important
when viewing CRM documents.

48. Client birthdays

49. Custom field CRM reports
• Create individual reports that
incorporate custom fields
• Copy common reports
• Add custom data to common reports

50. Telephony

51. Bitrix24 Telephony Statistics
• 11 400+ companies use telephony
• 900 000+ phone calls made
• 7 800+ confirmed relay phone numbers
• 158 262 phone calls made by a single company
• 3 949 phone calls made by a single employee

52. Bitrix24 Telephony - Was
• Integrated with CRM – no setup
• Incoming/outbound calls
• Cheaper than Skype
• Relay phone numbers
• Rent phone numbers (US, UK, Russia)
• Employee extensions
• Voice mail
• Call forwarding/queuing
• Call recording
• Call to lead (new clients)
• Call history (log)
• Automatically connects to responsible manager

53. Bitrix24 Telephony - New
• Rent toll free numbers (1-800) in US
and Russia
• Missed phone calls automatically
converted to leads
• Connect your PBX (office or cloud) to
Bitrix24 via SIP connector
• Call quality indicator
• Call transfer/on hold
• Cloud and self-hosted

54. Call quality, transfer, on hold
• Call quality feedback
• Transfer phone call to another
employee
• Put client on hold

56. SIP Connector for your PBX
• $49/ month
• Integrates with Bitrix24 CRM
• Works in any country
• Incoming calls are free
• Outbound calls at your current rates
• Quick Setup
All Bitrix24 telephony features will be available
to you through SIP connectors.

58. Instant Messenger
Instant connection with your clients, partners, co-workers

59. • IM and group chat
• Free unlimited audio and video calls
• Videoconferencing for up to 4 people
• Availability indicator
• Searchable history
• Read/received indicator
• New messages/missed calls indicator
• Available in browser and as desktop/mobile apps.
IM&Group Chat

60. What’s New
• File sharing
• Edit/delete messages
• Likes
• Automatic “Away” status
• Search by name and position

61. 31 000 000 + messages sent!

62. Mobile app
Work anywhere with Bitrix24

63. Bitrix24 mobile apps
• Activity stream
• Tasks
• Documents
• CRM
• Instant messages
• Videocalls
• Employee directory
• Workgroups
• Push-notification
• Multiple portals

64. Please rate our app in AppStore и GooglePlay 

65. Bitrix24 Mobile App Use
• .COM 19,4%
• USA 35,1%
• .DE 25,1%
• .UA 14,2%
• .RU 19,1%

66. What’s New
• iOS8, Android 5.0 Support
• iPhone 6 and 6+
• Audiocalls
• Improved videocalls for 3G + LTE
• OTP (TFA authorisation)
• iOS8 photo gallery
• Mobile calendar syncing in Android app

67. That was a ‘small’ Fall release
• New design
• Much faster
• New Bitrix24.Drive
• New security options (TFA)
• New CRM tools
• SIP connector for your PBX, 1-800 numbers
• New chat
• New mobile app with iOS8 update
• Much more

68. Stowe Boyd
• World’s leading social collaboration
researcher
• Author of “Leanership: A New Way Of Work”
• Web anthropologist and futurist
• Lead at Gigaom Research

69. #bitrix24
info@bitrix24.com