Big V Telecom's Your Own Call Centre (YOCC) is a cloud-based call management system designed to enhance communication for businesses by allowing them to manage calls through a single virtual number. YOCC offers various features including call tracking, multi-level IVR, CRM integration, and customizable notifications, all aimed at improving customer satisfaction and driving revenue. The service is scalable, cost-effective, and has received multiple awards for innovation in the telephony service sector.

1. India’s Leading
ProviderCloud Telephony Service
Seamless Communications
Your Own Calls' Centre

2. Seamless Communications www.bigv.in
Our Vision:
Empowering Businesses to
Build Seamless Communication
Process and Create Superior
Customer Experiences

3. ● Most Innovative Franchise Business in the Service Sector Award
● Indian Business Leadership Award
● Best Franchise Business Excellence Award
● Innovative Managed Service Award
● Business Excellence Award
● Aegis Graham Bell Award
27001:2013
ISO 9001:2015
ISO
Seamless Communications www.bigv.in
RECOGNITIONS AND AWARDS

4. Seamless Communications www.bigv.in Your Own Calls' Centre
YOCC is a call management system designed
for businesses to help them manage their day to day call
communication. It is a smart telephony solution that lets
businesses run entire operations on a single virtual number
and is completely cloud hosted.
Thousands of
Active Call Centres
PAN India
Presence
100+
Employees
YOCC - Your Own Calls' Centre

5. Seamless Communications www.bigv.in
Can a Business Improve upon its
Revenue by just Managing Calls?
YOCC makes it happen for SMEs
as well as Large Corporate Companies
• by tracking 100% on-call leads
• by improving customer satisfaction
& increasing Customer loyalty
• by re-marketing for repeat business

6. Seamless Communications
Customer Retention Matters
87% of our Customers Annually Renew
their Services with Us
www.bigv.in

7. Seamless Communications www.bigv.in
YOCC's Cloud Benefit
Telephony infrastructure is costly to setup and maintain! That’s why
YOCC - a SAAS works on Cloud! So infrastructure set-up/maintenance
cost for you is ZERO!
It is 100% customizable and allows you to pick and choose the
features that best fit your virtual number needs. So you pay only for
what you use!
YOCC is easily scalable and can handle all your call load even when
you scale huge.

8. Seamless Communications www.bigv.in
Multi-Level IVRs
Customer Calls on
Your YOCC Number
YOCC Intelligently
Routes Every Call
Welcome Greetings
1. Sales
2. Enquiry
3. Customer
Service
24
Call Routing
Voice Mail
Call Transfer
Tracking
Recording
Report
Record
Comments
Blacklist
Notifications -
SMS
Web Pannel Email SMS

9. Seamless Communications www.bigv.in
Remote Tracking through YOCC Mobile App
• Start tracking calls on office phones and employee mobiles
• Get complete picture of call performance across strategic
business units
• Sync all call logs to your sales and support CRM and get
performance reports

10. Seamless Communications www.bigv.in
Features
Virtual Number Toll Free Number
Multi-level
Professional IVR Sticky Agent
Call Tracking Call Recording Smart Call Transfer Unified Notification
System
Escalation Matrix SMS Remarketing Web & Mobile App
Management
Call Analytics
& Reports
1 2 3
4 5 6
7 8 9
0
Record
2
SMS
* #+

11. Seamless Communications www.bigv.in
Some More Features
User Extensions
Multi-user Login
Add Comments
Follow-ups
Callers’ Location
Online Dashboard
Holiday Mapping
Caller Blacklisting
SMS Notifications
API Integration
CRM Integration
Time Routing
Contact Routing
Location Routing
Call Notifications
Multi-level IVR
Map Departments

12. Seamless Communications www.bigv.in
Dashboard
Department-wise Traffic
Agent-wise Performance
Call Logs & Recordings
Time-wise Call Traffic
Call Geography

13. Seamless Communications www.bigv.in
Call Reports

14. Seamless Communications www.bigv.in
Daily E-mail Reports
Send Automated Reports on E-mail for Hands-on Decision Making

15. Seamless Communications www.bigv.in
Remarketing
Get Segregated Caller Database for Caller Attributes
and Remarket for Repeat Business through SMS
and Outbound Voice-call Marketing

16. Seamless Communications www.bigv.in
Manage YOCC Online
Easily Manage your
YOCC Cloud Telephony System Online – Anywhere, Anytime

17. Seamless Communications www.bigv.in
YOCC Mobile App
YOCC Mobile App allows you to
conveniently manage and monitor
calls on your virtual number.
Keeps you connected with your
business even when you are on
the move!
Hi! XYZ Communications Welcome to YOCC
92251 XXXXX

18. Seamless Communications www.bigv.in
Professional IVRS
• Streamline all Strategic Business
Units on a Single Number
• Automate Call Handling
• Distribute Call Volumes
• Improve Customer Interactions
• Create Brand Awareness
Welcome to
XYZ Company
Press 1 for Sales
Press 2 for Service
Press 3 for HR
Press 4 to know
Location
Agent 1
Agent 2
Agent 3
Agent 4
Callers

19. Seamless Communications www.bigv.in
Call Routing
• Route Calls Serially in a Department
• Distribute Calls Equally with Round Robin Method
• Ensure Quick Response by calling agents in parallel
• Customize Routing to suit Operational Needs

20. Seamless Communications www.bigv.in
Multi User Login
• Assign Different Roles to Different Users and give
Access to Data accordingly
• Empower users to Smartly Manage their Calls

21. Seamless Communications www.bigv.in
Direct Dialling
Allow Callers to directly dial the
extension of the concerned
department / agent they want
to connect with

22. Seamless Communications www.bigv.in
APIs
Live call
Call details
Weekly call details
Monthly call details
Agentwise call details
Block Caller
Call Priority
Call transcription
Call remark
Click 2 call
Play voice file
Download voice file
Address book
List of Agent
Agent Configuration
List of Menu
Menu Edit

23. Seamless Communications www.bigv.in
CRM Integrations
YOCC can be
easily integrated
with any
CRM Software
Freshdesk
Sugar
Nimble Pipedrive
Vtiger
Salesforce
Zendesk
Zoho
Bitrix 24 Leadsquare

24. Seamless Communications www.bigv.in
Sales CRM
Support CRM
Add IVR Calls as
Leads to CRM
Add Mobile Calls as
Activities Directly on
Individual Deals
Complete Follow up
Tracking on Deals to
Reduce Sales Pipeline
Leakage
Add Mobile Calls as
Follow up Activity on
each Ticket
Check Follow up Reports
on each Ticket and
Measure Resolution Time
Add 'Support' Calls as
Directly as Tickets on
CRM

25. Seamless Communications www.bigv.in
Live Calls
Monitor calls as and when they come and manage them accordingly
by checking or maintaining comments on them.

26. Seamless Communications www.bigv.in
Store Comments
Store comments about conversations, follow up to deliver effective
communication against every call.

27. Seamless Communications www.bigv.in
Ccallify - More than just Click to Call
Call any customer directly through web panel
and keep track of all communication

28. Seamless Communications www.bigv.in
Users
Add users who handle calls in your
business with distinct extension
Add users to various departments
to handle calls from IVR
Track the calls of all the users in
the organization at one place
Analyze their performance of call
accountability

29. Seamless Communications www.bigv.in
Active Users
Allow users to manage
calls communication for
themselves or team by
converting them to active
users
Configure permissions
to active users as per
the organizational need.

30. Seamless Communications www.bigv.in
Unified Notifications
Send Notification
in Real-time for
Each call
Customize the
Events for
Notification
Notification
through SMS,
Email or API

31. Seamless Communications www.bigv.in
Virtual Number
1 2 3
4 5 6
7 8 9
0
A virtual number is a telephone number
without a directly associated telephone line.
Usually these numbers are programmed to
forward incoming calls to one of the pre-set
telephone numbers chosen by the client;
either Fixed, Mobile or VoIP.
Simultaneous
Calls
Always
Reachable
Route Calls
Seamlessly
1 2 3
4 5 6
7 8 9
0* #+

32. Seamless Communications www.bigv.in
Toll Free Number
A toll-free number is a
telephone number that is
billed for all incoming
calls instead of incurring
charges to the originating
telephone subscriber.
For the calling party, a
call to a toll-free number
is free of charge.
Free for
Callers
Always
Reachable
Route Calls
Seamlessly
Toll Free Number
1800 XXXX XXXX

33. Seamless Communications www.bigv.in
Contact Based Routing
Allow only the people in your contact list
to get in touch with you

34. Seamless Communications www.bigv.in
Location Based Routing
Improve your caller’s experience
based on the location

35. Seamless Communications www.bigv.in
Time Based Routing
Fix a time slot and answer calls within
that particular time period

36. Seamless Communications www.bigv.in
Multi Level IVRs
Set Customized Welcome Note
Define Menu with Extensions
Create Voicemail when Busy

37. Seamless Communications www.bigv.in
Multi-Language Support
Get IVR in any language of your preference and
allow users to choose from list of languages
g

38. Seamless Communications www.bigv.in
Benefits over Traditional PBX
It needs no
hardware or
software
installation
It connects
your calls to
your mobile
phones.
It can be
accessed
from any
place over
the internet.

39. Seamless Communications www.bigv.in
Clientele
Municipal Corporation of
Korba Chhattisgarh
Dealers of
BK Birla Institute of
Engineering & Technology

40. Seamless Communications www.bigv.in
Testimonials
Big V Telecom, through their service
support and guidance from time to time,
has helped us improve our profitability
and also serve our customers with timely
deliveries. YOCC's unique features of call
monitoring, recording and significant web
interface has completely changed our
perception about telephonic solutions.
-Bakhtiyar Suleman
Director Miyaanjis Hospitality Pvt. Ltd.
Big V Telecom has given us a brand
identity number which is easy to
remember and recall. There are so many
extra-ordinary features and YOCC gives
professional touch to all incoming calls,
none of which get missed. The extremely
professional support team of Big V
Telecom provides us with prompt and
accurate help.
-Rupesh Kumar
Managing Director Cadence Academy of Design

41. Seamless Communications www.bigv.in
Testimonials
YOCC has changed our view on what
company should be tracking. YOCC not
only tracks data, it shows you how to
improve those numbers. In fact this data
can be used in future projects. The quick
and easy YOCC app allows me to see
accurate picture of our business, even
when I'm travelling. Big V Telecom
anticipated our needs, and the end product
definitely exceeded our expectations.
-Ratnesh Khanna
Manager – Uttam Sons Pvt. Ltd.
Foothills Harley-Davidson, Dehradun
-Golecha Housing and
Infrastructure Pvt. Ltd.
We are associated with Big V Telecom for
last 2 years. Thanks to YOCC, not a single
call is missed. No complaints of client for
busy tone or call waiting, each and every
client is treated well and professionally.
YOCC is available for our clients 24x7. With
unique feature of quantification of
advertisement, we can make better media
planning, which was not possible before.

42. Seamless Communications www.bigv.in
Testimonials
“We have our Rasoi concept at multiple
locations for which we wanted one point
business communication solution, for
which YOCC provided us a unique easy to
remember single number brand identity.
Thanks to YOCC now we are able to
quantify our advertisements and can do
better media planning. It took Big V just a
week to start our services as per our need.
-Vishnuji Manohar
Director - Vishnuji Ki Rasoi
“We have centers across multiple cities.
YOCC is just not a communication
tool for us, it is a useful monitoring tool.
We are even getting location wise and
course wise database of callers at a
very affordable price.”
-Jaisingh Rajwade
Director, Bansal Classes (West Region)

43. Seamless Communications www.bigv.in
Testimonials
YOCC is a great communication tool for
our business and it took less than two
days to install it without any external
hardware or software procurement. You
guys have built a robust product.
Above all, the utility and ease
of use is great.
-Sachin Iyerr
Ex-Executive Director at TiE Nagpur,
Co-founder & Skills Evangelist at EQ4C
We don't miss important business calls
anymore. We are able to manage all the
calls more efficiently. With access to call
recording feature, we have been able to
conduct quality checks among our
executives. Thanks to YOCC which is an
excellent call management solution.
-Sanjay N.Paidlewar
Chairman, Concrete Developers

44. Seamless Communications www.bigv.in
Case Study
Pristine Properties
A reputed enterprise with multiple large scale projects running simultaneously across Pune receives large number of
calls every day. To attend the same it has a vast network of sales team. Pristine needed a Call Management System to
monitor the handling of the leads by various executives and tracking individual as well as overall performance of each
project.
YOCC Solution
Pristine preferred taking separate YOCC numbers for every new project.
Benefits
• Get project wise database
• Judge real time response to individual project advertisements
• Zero-in on hot leads and pursue them
• Makes long term end-to-end coordination for an individual project easy on single virtual number.
• Admin alert ensures that sales executives receive complete details of the call received by them.

45. Seamless Communications www.bigv.in
Case Study
A well know brand with widespread local and international presence and varied business verticals catering to different
aspects of FMCG sector required widespread marketing as well as continuous monitoring of customer inquiry
handling and subsequent response at grassroots level. Its management needed individual as well as consolidated
overview of day to day operations.
YOCC Solution
Haldirams was provided YOCC telephony solution that connected all the different business divisions and sub-divisions
at different locations on a single number
Benefits
Haldirams
With YOCC’s automated Caller Customer Database Generation, Real-time Monitoring and 24x7 availability Haldirams
experienced an evident overhaul in business operations
Haldirams could now leverage on customer database of a particular business unit to promote other units too. It enabled
the management to monitor in real-time, the performance of each SBU and devise strategies accordingly. There were no
more missed calls or missed business opportunities.

46. Seamless Communications www.bigv.in
MORE THAN JUST A ‘CLICK TO CALL’
MORE THAN JUST A MISSED CALL SERVICE
DISCONNECT
Other Products Offered by Big V Telecom
YOUR EXPERT COUNSEL
PARAMARSH
JAN

47. OUR VALUES Our Big V Telecom Values Reflect who We
are and what We Stand for as a Company.
Seamless Communications www.bigv.in
Customer Commitment
We develop relationships that make a
positive difference in our customers' lives.
Quality
We provide outstanding products and
unsurpassed service that, together, deliver
premium value to our customers.
Integrity
We uphold the highest standards of integrity
in all of our actions.
Teamwork
We work together, across boundaries, to
meet the needs of our customers and to help
the company win.
Respect for People
We value our people, encourage their
development and reward their performance.
Good Citizenship
We are good citizens in the
communities in
which we live and work.
A Will to Win
We exhibit a strong will to win in the marketplace
and in every aspect of our business
Personal Accountability
We are personally accountable
for delivering
on our commitments.

48. Seamless Communications www.bigv.in
Your Own Calls' Centre
YOCC NUMBER EMAIL US AT VISIT
+91 92251 92250 info@bigv.in www.bigv.in
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