The document discusses an individual's expertise in various fields including enterprise resource planning, sales compensation, government compliance, and deep functional expertise in finance, information technology, and call center leadership. It also mentions developing a social media customer advocacy plan for a retailer for 2013/14, including targeting and evaluation strategies. The plan involves identifying the role of social media, developing propositions, and commercializing opportunities with a marketing manager. It asks about the innovation development plan for 2013/14.

1. Art: Enterprise Resource Planning (ERP) / CRM
Art Education: Sales Compensation
Architecture: Government Compliance
Architecture Education: Deep function expertise in finance, information
technology, and call centre leadership
Art: Retail Media Strategy
Art Education: Media Proposition

2. Architecture: Media Marketing
Architecture Education: Best Practices
Implementing and delivering social media customer advocacy development plan for 2013/14,
including targeting and evaluation strategies
Identifying role and positioning of social media propositions within the retailers portfolio
Working up social media propositions including commercialisation of opportunities and go to
market strategy, and development of collateral and case studies with the support of the Media
Marketing Manager
What is the Innovation Development Plan for 2013/14 including targeting and evaluation
strategies?