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Big Data
Loyalty disruption
Stephane Baizeau
Senior Vice President Digital Catalina International
XVI edizione del Convegno Osservatorio Fedeltà
Università di Parma, 21 Ottobre 2016
©2016 Catalina Confidential 2
Volume of data is doubling every 2 years
©2016 Catalina Confidential 3
We help retailers and brands to acquire, retain and
maximize loyalty around the world
©2016 Catalina Confidential 4
250 Retailers 50 000 Stores 700 Brands
Source: which.co.uk
Loyalty scheme are mainly transactional
Loyalty
Card
Points per £1 in
the
supermarket
What's a point worth
in store?
What do I
save per
£100
spent?
How many points will I
get from using the
card on other
services?
Tesco
Clubcard
1 1p £1
It depends, but 0.5 for
Tesco fuel and 0.25 for
credit card spend
Sainsbury's
Nectar
1 0.5p 50p
It depends, but
1 per litre of fuel at
Sainsbury's
Morrisons
Match&
More
5 0.1 50p
10 for a litre of fuel
at Morrisons
petrol stations
My
Waitrose
No points but
rewards
instead
Rewards include free tea and
coffee and money off when you
buy newspapers
n/a n/a
©2016 Catalina Confidential 5
Targeting is a major way to stimulate loyalty scheme
Identify an eligible audience selected by behavior, for a specific media
campaign based on a business need/objective.
Jill
Premium Shopper
during the last year
Lives close to the
store
Retailer Request: Please
target shoppers who
have decreased
frequency in the last 3
months
Selection Criteria:
• Currently active across
store
• Total Audience in
Target: 0.5MM
Available
Shoppers
Selected Shoppers
Targeting Request Shopper Selection Offer Delivery
• Eligible shoppers receive
the targeted offer
• Distribution reporting and
Control vs. control group
analysis, showing
incremental sales
generated
©2016 Catalina Confidential 6
Digital is opening
new
opportunities
©2016 Catalina Confidential 7
Introduction of real-time personalization’s model
Needs for flexible, continually adaptive models to predict consumer needs
and match them with personalized offer contents
©2016 Catalina Confidential 8
Case1: Driving consumer to store
©2016 Catalina Confidential 9
Case 2: Engage consumer with the brand
©2016 Catalina Confidential 10
Case 3: Optimise ad’s efficiency
©2016 Catalina Confidential 11
BuyerVision
Case 3: Optimise ad’s efficiency
©2016 Catalina Confidential 12
More data
New type of data
In real-time

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Big Data and Loyalty Disruption

  • 1. Big Data Loyalty disruption Stephane Baizeau Senior Vice President Digital Catalina International XVI edizione del Convegno Osservatorio Fedeltà Università di Parma, 21 Ottobre 2016
  • 3. Volume of data is doubling every 2 years ©2016 Catalina Confidential 3
  • 4. We help retailers and brands to acquire, retain and maximize loyalty around the world ©2016 Catalina Confidential 4 250 Retailers 50 000 Stores 700 Brands
  • 5. Source: which.co.uk Loyalty scheme are mainly transactional Loyalty Card Points per £1 in the supermarket What's a point worth in store? What do I save per £100 spent? How many points will I get from using the card on other services? Tesco Clubcard 1 1p £1 It depends, but 0.5 for Tesco fuel and 0.25 for credit card spend Sainsbury's Nectar 1 0.5p 50p It depends, but 1 per litre of fuel at Sainsbury's Morrisons Match& More 5 0.1 50p 10 for a litre of fuel at Morrisons petrol stations My Waitrose No points but rewards instead Rewards include free tea and coffee and money off when you buy newspapers n/a n/a ©2016 Catalina Confidential 5
  • 6. Targeting is a major way to stimulate loyalty scheme Identify an eligible audience selected by behavior, for a specific media campaign based on a business need/objective. Jill Premium Shopper during the last year Lives close to the store Retailer Request: Please target shoppers who have decreased frequency in the last 3 months Selection Criteria: • Currently active across store • Total Audience in Target: 0.5MM Available Shoppers Selected Shoppers Targeting Request Shopper Selection Offer Delivery • Eligible shoppers receive the targeted offer • Distribution reporting and Control vs. control group analysis, showing incremental sales generated ©2016 Catalina Confidential 6
  • 8. Introduction of real-time personalization’s model Needs for flexible, continually adaptive models to predict consumer needs and match them with personalized offer contents ©2016 Catalina Confidential 8
  • 9. Case1: Driving consumer to store ©2016 Catalina Confidential 9
  • 10. Case 2: Engage consumer with the brand ©2016 Catalina Confidential 10
  • 11. Case 3: Optimise ad’s efficiency ©2016 Catalina Confidential 11
  • 12. BuyerVision Case 3: Optimise ad’s efficiency ©2016 Catalina Confidential 12
  • 13. More data New type of data In real-time