Like many other Local Authorities, Adur & Worthing (A&W) Councils were struggling with disjointed user journeys due to department silos, vertically focused business processes and inflexible, out-dated systems. This has left them with a complex, fragmented and expensive architecture that was unable to respond to evolving user or business needs.
We have been working with A&W to design and deliver a platform-based approach to building new end-to-end digital services in the context of their complex legacy environment.
Open Data e Smart Government: tecnologie e trend di mercato Alessio MeloniApulian ICT Living Labs
Presentazione nell'ambito del workshop: OPEN DATA E CLOUD COMPUTING: OPPORTUNITÀ DI BUSINESS. Una vista internazionale - 15 Settembre 2014 Pad. 152 della Regione Puglia - 78 Fiera del Levante Bari
Data Provenance is the third of Future Agenda’s ‘World in 2030’ foresights. In our data abundant, interconnected world mutual dependencies are often at the heart of key infrastructure. In this ever-expanding environment, it is vital to ensure that data systems are trusted. This is where data provenance comes in. Knowing the origin of data can help to assess its quality, accuracy and reliability. It also allows us to assess value and ownership and could contribute to the redistribution of profit when data is resold or reused. But does ubiquitous provenance mean that we will never be able to do anything, even remotely privately, ever again? And will the benefits of greater cyber security be an adequate compensation for this?
Drawn from multiple expert discussions around the world, this foresight is one of 50 looking at the key issues for the next decade that are being shared throughout 2020.
https://www.futureagenda.org/foresights/dataprovenance/
https://www.futureagenda.org/the-world-in-2030/
Presentation deck from the Socitm Supplier Briefing that took place on the 3rd June.
Socitm's New Agenda
Data the Key to Digital
Sponsor Address: A Digital Transformation Approach
Why isn't Digital Catching Fire… and what can suppliers do
Current Priorities for Local Government
The Supplier Partnership Program
The Digital Journey - A Local Government PerspectiveSocitm
Nick Roberts, Socitm immediate past president and Head of ICT at London Borough of Croyden.
Nick explores the continuum that is the Digital transformation journey, considering where we've come from and where it leads us to next from a local government perspective.
Open Data e Smart Government: tecnologie e trend di mercato Alessio MeloniApulian ICT Living Labs
Presentazione nell'ambito del workshop: OPEN DATA E CLOUD COMPUTING: OPPORTUNITÀ DI BUSINESS. Una vista internazionale - 15 Settembre 2014 Pad. 152 della Regione Puglia - 78 Fiera del Levante Bari
Data Provenance is the third of Future Agenda’s ‘World in 2030’ foresights. In our data abundant, interconnected world mutual dependencies are often at the heart of key infrastructure. In this ever-expanding environment, it is vital to ensure that data systems are trusted. This is where data provenance comes in. Knowing the origin of data can help to assess its quality, accuracy and reliability. It also allows us to assess value and ownership and could contribute to the redistribution of profit when data is resold or reused. But does ubiquitous provenance mean that we will never be able to do anything, even remotely privately, ever again? And will the benefits of greater cyber security be an adequate compensation for this?
Drawn from multiple expert discussions around the world, this foresight is one of 50 looking at the key issues for the next decade that are being shared throughout 2020.
https://www.futureagenda.org/foresights/dataprovenance/
https://www.futureagenda.org/the-world-in-2030/
Presentation deck from the Socitm Supplier Briefing that took place on the 3rd June.
Socitm's New Agenda
Data the Key to Digital
Sponsor Address: A Digital Transformation Approach
Why isn't Digital Catching Fire… and what can suppliers do
Current Priorities for Local Government
The Supplier Partnership Program
The Digital Journey - A Local Government PerspectiveSocitm
Nick Roberts, Socitm immediate past president and Head of ICT at London Borough of Croyden.
Nick explores the continuum that is the Digital transformation journey, considering where we've come from and where it leads us to next from a local government perspective.
The first of Future Agenda’s ‘World in 2030’ foresights addresses the emerging shift in how multinational digital companies may be taxed in the future so that they make a more balanced contribution to society. In a world increasingly aware of the asymmetric power and influence of organisations that don’t comply to norms and regulations created in the 19th and 20th centuries, it explores three different avenues that could have global impact: the adoption of digital revenue taxes such as those being introduced in Europe; a more sophisticated ‘wealth’ tax on the value of the data an organisation owns, manages, stores or uses; and the idea of a data dividend where all citizens receive a payment for the use of their data as part of a company’s social licence to operate.
Each are being proposed and gaining support with multiple governments globally - and so should be on the radar of any data-rich organisation.
Drawn from multiple expert discussions around the world, this foresight is one of 50 looking at the key issues for the next decade that are being shared throughout 2020.
For more details see https://www.futureagenda.org/the-world-in-2030/
IoT can be complex and confusing with many definitions often perceived by enterprises. But it's not a futuristic trend because it's already happening and we can start small with existing 'things'.
The Internet of Things powers a new era of innovation that opens new opportunities to re-imagine the future of our city, so city leaders can more proactively address city priorities such as reducing energy consumption, improving public safety, and nurturing innovation and growth.
Future of digital identity programme summary - 19 mar 2019 lrFuture Agenda
How we prove that we are who or what we say we are during digital transactions and interactions is set to become one of the defining features of the next stage of the human digital transformation. Today, we are living with early attempts to solve the problem that are no longer fit for purpose. At best, the multitude of different ways we login, confirm our identities, and establish trust in claims made during digital exchanges, has become profoundly inconvenient. At worst, they have left us in a connected world which is neither safe nor secure, and in which we seem to have completely lost control of our most personal information. The next generation solutions to the digital identity challenge could change all of this.
At the end of 2018, Future Agenda undertook a major project exploring the Future of Digital Identity. With the generous support of Mastercard, the Future Agenda team ran a series of expert workshops in different locations around the world that explored the key factors that are likely to shape the future of digital identity. The programme began with an initial perspective as a provocation. Participants in the workshops then gave us new, more fully formed, insights which were in turn explored further during one-to-one interviews with major stakeholders and thinkers in the space.
We are proud to launch this report of the findings of that work
We would like to extend our sincerest thanks to all of those who contributed to the programme.
As always, we consider our reports to be the start point for further conversations, and would welcome further input. If you would like to join the conversation, you can join our LinkedIn Group here. If you have any further questions or would like to have a conversation about how your organisation can best make use of our respond to the implications of the Future of Digital Identity please contact
Dr Robin Pharoah https://www.linkedin.com/in/robinpharoah,
James Alexander https://uk.linkedin.com/pub/james-alexander/0/747/617 or
Patrick Harris https://www.linkedin.com/in/patrick-harris-777767/
This is the initial perspective:
https://www.slideshare.net/futureagenda2/the-future-of-digital-identity-initial-perspective
This was the initial summary:
https://www.slideshare.net/futureagenda2/future-of-digital-identity-programme-summary-15-dec-2018-lr
Presentazione di Antonio Cordella al seminario "E-Government: Teorie e Pratiche nei Paesi Maturi e in via di Sviluppo"
www.thinkinnovation.org
www.forumpa.it
Presentation about how individuals can manage their own personal data for use in dealing with the organisations they have interactions with. Presented to the annual conference of the public sector IT management organisation, Socitm, on 11 October 2010
The future of digital government services in the era of smart citiesSaeed Al Dhaheri
This presentation was made for the 21st GCC smart government and smart cities conference that was held in Dubai from 16-19 May 2015. It covers the new trends in digital government service delivery and impact on CIO's. the move towards digital government in the GCC was also highlighted.
Exclusive Interview With Director Of Corporate & Community Services, City Of ...kgraham32
Check out an exclusive interview with Ben Dornier, Director of Corporate & Community Services at City of Palmerston conducted ahead of the 6th Cloud Asia Forum where Ben will be speaking at. He gives exclusive insight into the challenges of and opportunities presented by, deploying Cloud services in a public sector organisation.
Download Ben's interview here: http://goo.gl/AfEiHS
Disruptive Technologies – A 2021 UpdateCTRM Center
In 2021, Commodity Technology Advisory LLC (ComTech) published its first Disruptive Technologies research report (that version kindly sponsored by FIS). Technologies covered in the study scope included cloud/SaaS, Artificial Intelligence (AI), Machine Learning (ML), big data, automation and blockchain, amongst others. The findings were supported by an industry survey that led to the broad conclusions that cloud/SaaS and data management initiatives were in flight. AI, ML and automation seemed to be prepping for an explosion of use while blockchain was overhyped and lagging. Over the last couple of years, our general market observations as analysts have largely confirmed the results of the research.
How did a handful of web nerds kick-start a chain of events that will save the UK government billions of dollars each year? And how do 10 simple design principles underpin how the UK’s Government Digital Service is revolutionizing government online? Paul Annett, Creative Lead at the Cabinet Office, will discuss the cultural and technological shifts now underway, and how you can bring them to your workplace.
An Introduction to the World of User ResearchMethods
What is user? Why do we do it? How do we do it? User Research Consultants, Dr Jennifer Klatt and Ben Smith from Methods Digital (https://methodsdigital.co.uk/) have kindly put together this slide deck to take you through the basics.
The first of Future Agenda’s ‘World in 2030’ foresights addresses the emerging shift in how multinational digital companies may be taxed in the future so that they make a more balanced contribution to society. In a world increasingly aware of the asymmetric power and influence of organisations that don’t comply to norms and regulations created in the 19th and 20th centuries, it explores three different avenues that could have global impact: the adoption of digital revenue taxes such as those being introduced in Europe; a more sophisticated ‘wealth’ tax on the value of the data an organisation owns, manages, stores or uses; and the idea of a data dividend where all citizens receive a payment for the use of their data as part of a company’s social licence to operate.
Each are being proposed and gaining support with multiple governments globally - and so should be on the radar of any data-rich organisation.
Drawn from multiple expert discussions around the world, this foresight is one of 50 looking at the key issues for the next decade that are being shared throughout 2020.
For more details see https://www.futureagenda.org/the-world-in-2030/
IoT can be complex and confusing with many definitions often perceived by enterprises. But it's not a futuristic trend because it's already happening and we can start small with existing 'things'.
The Internet of Things powers a new era of innovation that opens new opportunities to re-imagine the future of our city, so city leaders can more proactively address city priorities such as reducing energy consumption, improving public safety, and nurturing innovation and growth.
Future of digital identity programme summary - 19 mar 2019 lrFuture Agenda
How we prove that we are who or what we say we are during digital transactions and interactions is set to become one of the defining features of the next stage of the human digital transformation. Today, we are living with early attempts to solve the problem that are no longer fit for purpose. At best, the multitude of different ways we login, confirm our identities, and establish trust in claims made during digital exchanges, has become profoundly inconvenient. At worst, they have left us in a connected world which is neither safe nor secure, and in which we seem to have completely lost control of our most personal information. The next generation solutions to the digital identity challenge could change all of this.
At the end of 2018, Future Agenda undertook a major project exploring the Future of Digital Identity. With the generous support of Mastercard, the Future Agenda team ran a series of expert workshops in different locations around the world that explored the key factors that are likely to shape the future of digital identity. The programme began with an initial perspective as a provocation. Participants in the workshops then gave us new, more fully formed, insights which were in turn explored further during one-to-one interviews with major stakeholders and thinkers in the space.
We are proud to launch this report of the findings of that work
We would like to extend our sincerest thanks to all of those who contributed to the programme.
As always, we consider our reports to be the start point for further conversations, and would welcome further input. If you would like to join the conversation, you can join our LinkedIn Group here. If you have any further questions or would like to have a conversation about how your organisation can best make use of our respond to the implications of the Future of Digital Identity please contact
Dr Robin Pharoah https://www.linkedin.com/in/robinpharoah,
James Alexander https://uk.linkedin.com/pub/james-alexander/0/747/617 or
Patrick Harris https://www.linkedin.com/in/patrick-harris-777767/
This is the initial perspective:
https://www.slideshare.net/futureagenda2/the-future-of-digital-identity-initial-perspective
This was the initial summary:
https://www.slideshare.net/futureagenda2/future-of-digital-identity-programme-summary-15-dec-2018-lr
Presentazione di Antonio Cordella al seminario "E-Government: Teorie e Pratiche nei Paesi Maturi e in via di Sviluppo"
www.thinkinnovation.org
www.forumpa.it
Presentation about how individuals can manage their own personal data for use in dealing with the organisations they have interactions with. Presented to the annual conference of the public sector IT management organisation, Socitm, on 11 October 2010
The future of digital government services in the era of smart citiesSaeed Al Dhaheri
This presentation was made for the 21st GCC smart government and smart cities conference that was held in Dubai from 16-19 May 2015. It covers the new trends in digital government service delivery and impact on CIO's. the move towards digital government in the GCC was also highlighted.
Exclusive Interview With Director Of Corporate & Community Services, City Of ...kgraham32
Check out an exclusive interview with Ben Dornier, Director of Corporate & Community Services at City of Palmerston conducted ahead of the 6th Cloud Asia Forum where Ben will be speaking at. He gives exclusive insight into the challenges of and opportunities presented by, deploying Cloud services in a public sector organisation.
Download Ben's interview here: http://goo.gl/AfEiHS
Disruptive Technologies – A 2021 UpdateCTRM Center
In 2021, Commodity Technology Advisory LLC (ComTech) published its first Disruptive Technologies research report (that version kindly sponsored by FIS). Technologies covered in the study scope included cloud/SaaS, Artificial Intelligence (AI), Machine Learning (ML), big data, automation and blockchain, amongst others. The findings were supported by an industry survey that led to the broad conclusions that cloud/SaaS and data management initiatives were in flight. AI, ML and automation seemed to be prepping for an explosion of use while blockchain was overhyped and lagging. Over the last couple of years, our general market observations as analysts have largely confirmed the results of the research.
How did a handful of web nerds kick-start a chain of events that will save the UK government billions of dollars each year? And how do 10 simple design principles underpin how the UK’s Government Digital Service is revolutionizing government online? Paul Annett, Creative Lead at the Cabinet Office, will discuss the cultural and technological shifts now underway, and how you can bring them to your workplace.
An Introduction to the World of User ResearchMethods
What is user? Why do we do it? How do we do it? User Research Consultants, Dr Jennifer Klatt and Ben Smith from Methods Digital (https://methodsdigital.co.uk/) have kindly put together this slide deck to take you through the basics.
My June 4 talk to Web Manager University in Washington DC about the principles that should guide thinking about "government as platform." What are some of the success factors for technology platforms, and how is government already acting as a platform.
Government as a Platform: New foundations for a digital stateTom Loosemore
A talk given to the Westminster eForum on 24 June 2015, it shares a vision for a simpler, cheaper government built on new Internet-era institutional and data foundations. Aka Government as a Platform.
Strategy for the Thinking Leader (Digital Transformation) - Digital DNA Armag...Niall McKeown
A presentation from Niall McKeown from www.ionology.com describing what digital transformation is, how the implementation of technology is often not transformational and the difference between those 'doing digital' and 'digital innovators' and why the innovators are winning.
Rolta Smart City Platforms – solutions toward the dream of Smart CitiesRolta
Rolta’s approach is remarkably situated to bring huge quality to Smart and Safe Urban communities with our ability to demonstrate and manage important urban attributes like 3-d computer planned and modeled cities, Economic development, public works, governance, waste management, transportation solutions and many more.
Future of Citizen Engagement & Asset Management with CitySourced and Cityworksandrewkkirk
Learn how the City of Longview, Texas integrated citizen engagement with asset management, including the City’s approach to citizen engagement and both current and upcoming best practices.
Also included is an explanation of a powerful new way to harness Cityworks’ GIS capabilities with CitySourced’s extensible, free API.
Public Sector — The Most Important Vertical SaaS MarketDamodar Arapakota
Hi, this is Damodar Arapakota. As a technology entrepreneur, I spent several years developing and selling software products, specifically made for the public sector. These included citizen service delivery platforms and payment systems, both on-premise and SaaS versions. As a result, I have gained valuable knowledge and experience in this Vertical SaaS market.
Short servicestories 3_fluegge_the future of the city - services for the futu...Barbara Fluegge
This Story is about the opportunities and potential any city and metropolitan region has. Not only by mobile innovation but also service driven innovation the potential is huge. My Short Service Story series is about how to serve customers and businesses better, setting a clearer focus on business services rather than be tied into a product-solely offering attitude. Servitization is a term that sets the trend for service orientation and spans the relevant steps from service design, validation, execution towards evaluation and re-design. Successful businesses execute Servitization within their company strategy. It is not only the execution as such but guiding their organization from within towards their ecosystem of business partners, customers, and influencers. Happy Serving!
Save to in invest: in challenging economic times, Managed services is the way...Mahmoud Dasser
Indonesia CXO leadership Forum
- Save to in invest: in challenging economic times, Managed services is the way to go!
- Managed Services can enable better Government Services in Cost Effective Way
Delivering User Excitement in the Digital Era Through an Enterprise Service HubCognizant
To succeed in a digital world, enterprises must reengineer their help and service desks along a hub and spoke model, employing analytics and total case ownership to satisfy internal and external user needs as soon as they arise.
Digitalization describes the continuous change process to digital processes, based on a sophisticated IT infrastructure, digital applications and optimally networked systems and data. The existing business model is digitally mapped and information, communications, processes, and services are networked via digital platforms. Digital transformation leads to the fusion of online and offline, disruptive technologies and the radical change of entire industries. Automation, optimization, the autonomy of processes as well as more flexibility and individuality of products and services are just some of the benefits and opportunities of digitalization. The process also leads to innovative business models and digital products. The most common drivers of progress are increased customer expectations and competition in the market.
Digital transformation is the cultural, organizational, and operational change of an establishment, industry, or
ecosystem through a smart integration of digital technologies, processes and competencies across all levels
and functions in a staged and strategic way.
This presentation focuses on egoverment and social web. It contains several live links to web sites including, Department of Communities, City of Joondalup, City of Stirling and National Native Title Tribunal
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
2. Local Government-as-a-Platform
Like many other Local Authorities, Adur & Worthing (A&W) Councils, were struggling with disjointed
user journeys due to department silos, vertically focused business processes and inflexible,
outdated systems. This has left them with a complex, fragmented and expensive architecture that
cannot respond to evolving user and business needs.
We have been working with A&W to design and deliver a platform-based approach to building new
end-to-end digital services in the context of their complex legacy environment.
Like many other Local Authorities, Adur & Worthing (A&W) Councils were struggling with disjointed user
journeys caused by department silos, vertically focused business processes and inflexible, out-dated
systems. This has left them with a complex, fragmented and expensive architecture was unable to
respond to evolving user or business needs.
Methods Digital have been working with A&W to design and deliver a platform-based approach to
building new end-to-end digital services in the context of their complex legacy environment.
3. Local Governmennt IT
There are a number of issues with the legacy technology
Data Silos High Cost
Excessive External Support Resource Intensive &
Specialist Knowledge
Long Contracts Onsite Infrastructure Inflexible Processes
Outdated TechDifficult to Integrate
Limited Access Complex Upgrades &
Change Management
5. Any Device, Any Time,
Any Where
Simplified Upgrades &
Change Management
Interoperable
(E.g. Open APIs)
Latest Tech
Cloud Infrastructure Configurable Processes
Shared Data Lower Costs
Ecosystems Built on Open Standards
Secure Flexible ‘as-a-service’
Contracts
Digital Technology Opportunities
7. There are 3 core building blocks for managing transactions across a Local Authority.
Getting these right is integral to the platform approach.
Core Components
Platform Approach
People Businesses Places
I.e. Citizens, Internal Staff,
External Staff etc.
I.e. Commercial, 3rd Sector,
Public Bodies etc.
I.e. Address, GIS Coordinate
or GIS Polygon
iii
There are three core building blocks for managing transactions across a local authority.
Getting these right is integral to the platform
8. Cases
I.e. Complaint, Green Bin
Request, Information Enquiry
etc.
Platform Approach
The complex array of interactions between
various types of People, Businesses and
Places need to be managed centrally on
the platform. This is achieved by using
Cases to record interactions between each
component.
E.g. A Green Bin Request Case is raised by
John Smith for his house, 10 Highstreet Rd.
This is delivered by Tony Marsh who works
for Green Bin Ltd.
i
e
Managing Interactions
a
9. Using Cases to manage interactions
between People, Businesses and
Places means that everyone with
access to a platform can interact and
collaborate on delivering services for
citizens and businesses.
Managing interactions
Platform Approach
Managing Interactions
10. Web Social Email Text Phone Letters
Interaction Channels
Platform Approach
Interactions with People and Businesses can be conducted across a variety of channels
throughout the lifecycle of a Case. It is important that a platform fully supports the
required capabilities to centrally manage interactions across these channels
ManualAutomated
.
12. Core Citizen Platform Capabilities
Types of Transactions
To support these centralised interactions and various transaction types, Local Government
will need the flowing core capabilities.
Online Booking
Information
Publishing
Automated
Notifications
Case
Management
Service
Catalogue
Reports
& Dashboards
Application
Forms
Citizen
Portal
Document
Creation
SLA
Management Payments Audit History
Customer
Selfsevice
Open Data
Publishing
Workflow
Management
Inspection
Assessment
Performance
Management Intergration
To support these centralised interactions and various transactions types,
Local Government will need the following core capabilities.
13. Platform Technology
Picking the right tools
Councils need to pick a tool that can manage these interactions, centralise
communication channels and support service transactions by using core
capabilities.
Core
Capabilities
Manage
Transactions
Manage
Channels
Manage
Interactions
Councils need to pick a tool that can manage these interactions, centralise
communication channels and support service transactions by using core
capabilities.
Picking The Right Tools
14. Platform Technology
Salesforce & MatsSoft
Councils need to pick a tool that can manage
these interactions, centralise communication
channels and support service transactions by
using core capabilities.
15. Digital Technology
Salesforce Benefits
Centralised
Shared Data
Model
Best of Breed Contact
Centre Functionality
Built on Open StandardsMature Ecosystem
Software-as-a-Service
Contracts
Cloud Infrastructure
Latest TechInteroperable
(E.g. Open APIs)
User Interface
Designed for
Telephone
Interactions
Managed Quarterly
Upgrades
16. Shared Data Affordable
Platform Tool
Rapid Development
Timescales
Affordable
Internal Skill Set
(I.e. Low
developer skills
needed)
Software-as-a-Service
Contracts
Secure Cloud
Infrastructure
Interoperable
(E.g. Open APIs)
Mobile Responsive
Design
(I.e. Any Device, Any
Time, Any Where)
Simplified Upgrades &
Change Management
Latest Tech
Configurable Processes
Digital Technology
MatsSoft Benefits
17. methodsdigital.co.uk
info@methods.co.uk
020 7240 1121
16 St. Martin’s Le Grand
London EC1A 4EN
Local Government-as-a-Platform by James Herbert, Sean Tubbs (Methods Digital) and Paul Brewer (Adur & Worthing Council) is licensed under a Creative
Commons Attribution-ShareAlike 4.0 International License.
Local Government-as-a-Platform by James Herbert, Sean Tubbs (Methods digital) and Paul Brewer (Adur & Worthing Councils) is licensed under a
Creative Commons Attribution-ShareAlike 4.0 International License.