Futuristic technologies like artificial intelligence, augmented reality, 3D printing, and the Internet of Things will significantly impact both the public and private sectors over the next decade. These technologies are no longer things of science fiction and have many potential applications in government such as improving services, aiding first responders, and transforming manufacturing. However, their adoption and integration will require collaboration between government and industry to ensure technologies are developed and deployed responsibly. Cybersecurity will also remain a key priority and challenge as more devices and infrastructure are connected.

1. FUTURISTIC TECHNOLOGIES
and the 21st Century Workplace
CHARLES (Chuck) BROOKS
PUBLIC / PRIVATE INITIATIVES;
... identify, evaluate and commercialize technology
... rapidly develop and deploy products / services
Innovative capabilities in security technologies arena
"cybersecurity"
The Honorable, Dr. THOMAS A. CELLUCCI
ABOUT
Dr. Tom Cellucci was an early pioneer in advancing the field of nanotechnology in American science,
engineering and manufacturing. He was instrumental in progressing America’s nanotechnology agenda through his bi-
partisan work with Presidents Bill Clinton and George W. Bush and many leaders in the United States Senate. His
contributions made possible the National Nanotechnology Initiative (NNI) signed by President George W. Bush in 2004 that
added over $3.9 billion to the federal budget specific to the advancement of nanotechnology. Dr. Cellucci was active in
discovering and fostering strategic partnerships that brought nanotechnology into a wide array of consumer products –
transitioning Zyvex Corporation, as its President and Chief Operating Officer from a nanotech technology-push to market-
driven enterprise.
Profitably growing firms has been his trademark. In addition, he regularly interacts with high-ranking members of the
United States government—including the White House, US Senate and House of Representatives. He is often asked to
serve as keynote speaker at both business and technical events around the world.
As a result of his consistent achievement in the commercialization of technologies and role as DHS’s first Chief
Commercialization Officer, Dr. Cellucci has received numerous awards from industry, government and business. In
addition, he has had the opportunity to interact with high-ranking members of the United States government—including
the White House, US Senate and US House of Representatives—having provided several executive briefs to three
Presidents of the United States and ranking Members of Congress.
Dr. Cellucci is the first ever U.S. Federal Government representative to the Council on Competitiveness, a prestigious

2. group of senior executives and thought leaders in business and academia focused on ensuring the global competitiveness
of the US in technology, innovation, education and industry.
Dr. Cellucci earned a PhD in Physical Chemistry from the University of Pennsylvania (1984), an MBA from Rutgers
University (1991) and a BS in Chemistry from Fordham University (1980). He has also attended and lectured at executive
programs at the Harvard Business School, MIT Sloan School, Kellogg School and others.
ABOUT
Chuck Brooks serves as Pice President for Government Relations and Marketing. He is on the Board of Directors
for Ecrypt. He served in government at the Department of Homeland Security as the first director of legislative affairs for
the Science & Technology Directorate. He also spent six years on Capitol Hill as a senior adviser to the late Sen. Arlen
Specter (R-Pa.) and was an adjunct faculty member at Johns Hopkins University's School of Advanced International
Studies, where he taught homeland security and Congress. Chuck has an M.A. in international relations from the University
of Chicago and a B.A. in political science from DePauw University. He has published on the subjects of innovation,
public/private partnerships, emerging technologies and issues of cybersecurity. He can be reached
at:Charles.Brooks2@xerox.com, on LinkedIn, or on Twitter @ChuckDBrooks.
MORE from CHUCK BROOKS...
Today’s rapid technological changes and advances can be mind-boggling. It seems that yesterday’s futuristic technology is
today’s cutting-edge reality. Did you ever think we’d be able to print more than just text on paper, but an actual object like
prosthetics for medicine or wearable sensors?
I recently contributed an article, “ Some Catalyzing Technologies on the Government Horizon,” to The Hill that discuss ed
the transformation of technology like 3-D printing along with data science, digital transformation, the Internet of Things
and cybersecurity and its impact on government.
In addition to the technologies I mentioned in the article, emergent artificial intelligence (AI) and augmented reality
technologies are other industries with pending influence on governments. These are no longer things of science fiction and
will likely change operations in both the public and private sectors over the next decade.
Companies are already developing technology to distribute AI software to millions of graphics and computer processors
around the world. Xerox PARC and Xerox Research Centre Europe have applied AI, machine learning, and natural language
processing to solve a variety of business problems. AI can understand, diagnose, and solve customer problems — without
being specifically programmed. And the Xerox WSD Virtual Agent machine’s learning technology taps into intelligence
gleaned from terabytes of data that the company obtains about customer interactions. It also has the ability to learn how
to solve new problems.
There are many implications for improving government service by utilizing this kind of AI technology, including next
generation robotics.
Augmented reality intertwines the physical and digital world by computer-generated sensory input such as sound, video,
graphics, and sometimes — even smell.
Google Glass and Oculus Rift are already good examples of these emerging technologies.
Several companies are working on “neuromorphic” tech, which will incorporate nano-chips into wearables (i.e. watches,
clothing, wristbands) modeled after the human brain. Uses for this type of technology in government could be by first
responders, healthcare specialists, law enforcement, and military professionals.
My colleague, Kirk Norsworthy, CIO of the State Enterprise Solutions Group at Xerox, discussed wearable technology in a
GCN article and recent blog post. Adoption and integration of these new technologies and services will be driving factors in
the successful performance and progress of government agencies.
Read the full article: http://thehill.com/blogs/pundits-blog/technology/238756-some-catalyzing-technologies-on-the-
government-horizon
Some catalyzing technologies on the government horizon
By Chuck Brooks, contributor
We have entered a new technological era in commerce and it has also arrived in government.
There are a variety of tech verticals to watch in the coming transformation, including 1) data science; 2) digital
transformation; 3) the Internet of Things; 4) 3-D printing; and 5) cybersecurity. Collaboration, agility, innovation and

3. engagement have emerged as driving factors for agency performance and progress will be determined by combining these
factors with adoption and integration of new technologies and services.
Data science
Data science is an encompassing category. It includes big data, advanced analytics and predictive computing, and
knowledge management, along with information-sharing via convergence to common smart platforms. Collaborative
investment and information-sharing between government and private stakeholders will exponentially benefit innovation
and data informatics in many key areas including homeland/national security, health and human services, public safety,
and transportation. Social media has also become part of the federal government ecosystem.
The challenge is to automate technology and methods to analyze large amounts of unstructured data with application
interfaces and convergence to smart interoperable platforms. The use of the cloud and innovative application software can
now help government keep pace with the innovation trends in commercial sectors.
According to Eric Schmidt, CEO of Google, we produce more data every other day than we did from the inception of early
civilization until the year 2003 combined. Therefore organizing, managing and analyzing data is more important than
ever.
Big data and data analytics are collapsing the information gap and giving businesses and governments the tools they need
to uncover trends, population movements, customer preferences, demographics, commerce traffic, transportation, etc.
These tools can also help several industries, including customer service, by identifying caller trends; healthcare, by
flagging potential fraud; and financial services, by proactively flagging a borrower that is on the verge of lapsing in
payment. The value of data analytics is something agencies and businesses cannot ignore because it can increase
productivity, efficiency, decision-making and new business activities.
In homeland security, and in healthcare, many interesting applications of data analytics are being incorporated into
government programs for case management situational awareness and mitigation.
Digital transformation
Digital Transformation includes digitizing the customer experience, data flow, supply chain management, governance,
engagement, e-government and virtual government. In its basic description, it is turning paper into electronic records.
Going from paper-based to electronically based systems of documentation requires data collection, processing and
analysis.
The United States government maintains one of largest repository of documents in the world. Millions of supporting
documents are compiled and stored every year by a multitude of government agencies which have a responsibility to
preserve, secure and retrieve vital information when needed. While paper documents are still very much routine for
government operations, the goal has been to increasingly move from paper to electronic images. That is not an easy task
considering the amount of documents being stored and used across government.
The federal government has recognized these challenges and has established the OpenGov initiative and the Citizen
Archivist Project. Digitizing records reduces costs by speeding up document capture, recognition and retrieval. It also
ensures file integrity and better access to data for the citizens the government serves.
The technological advances mentioned by the White House in a press release on the digital initiatives are significant.
Automated optical capabilities are changing how documents are scanned and are being managed. For example, a new era
of advanced imaging science, combined with skilled engineering, has led to incredible optical character recognition (OCR)
capabilities in document scanners. New algorithms interact with a library of form recognition protocols, machine print,
hand print and the integration of contextual logic databases for automated validation. Molecular scanners that will really
transform optical recognition are now in the research and development stages. Digitization also has a significant impact on
transaction processing in the government sector especially in agencies such as the Department of Treasury, Department of
Labor, and U.S. Customs and Immigration Service at the Department of Homeland Security (DHS). The ability to process
electronic payments, reconcile information, create digitized audit trails and handle reporting requirements are critical for
effective and more responsive government services to citizens.
Digitization is rapidly enhancing the capabilities of e-government. The 2016 fiscal budget request proposes spending $105
million to "scale and institutionalize" the evolving U.S. Digital Service citizen-facing services. The funding will create digital
services teams in 25 key high-impact federal agencies to improve how citizens and businesses experience government
services.
The Internet of Things
The Internet of Things (IOT) refers to the emerging connectivity of embedded devices to the Internet. It is estimated that

4. there will be 64 billon connected Internet devices by 2020. The commercial and governmental IOT "landscape of sensors"
is becoming more exponential and complex by the moment.
In the public sector, government agencies are being tasked to keep pace with expanding customer service requirements
emanating from the connected economy. New citizen engagement strategies involving technology, policy, programs and
intra/inter-agency collaboration are required to address the avalanche of needs and fixes associated with interoperability
and the IOT of smart government.
A recent Cisco study summarized some of the key opportunities and benefits in transportation, healthcare, telework and
connected learning. The study noted that "by enabling new connections among people, process, data, and things,
governments and their agencies worldwide can save money, improve employee productivity, and generate new revenue
(without raising taxes), while creating quantifiable benefits for citizens."
Two growing specialized areas of IOT in government to watch include smart cities and connected transportation.
Smart Cities integrate transportation, energy, water resources, waste collections, smart-building technologies and security
technologies and services. The term "smart city" connotes creating a public-private infrastructure to conduct activities that
protect and secure citizens. This includes shared situational awareness and enabling integrated operational actions to
prevent, mitigate, respond to and recover from cyber incidents as well as crime, terrorism and natural disasters. It also
signifies the betterment of public services, conduct of commerce and meeting the expanding logistical health, financial,
transportation and communication requirements for those who choose to live in an urban setting. Many companies are
becoming proactive in preparing for the expansion of IOT. For example, IBM recently announced that it is making a $3
billion investment in future IOT projects and initiatives such as smarter planet and smarter cities.
A "connected transportation system," and more specifically, "connected cars," allow for safer and more efficient urban
mobility and is a priority for federal, state and local governments. Connected car technology is evolving rapidly and is now
being tested.
For example, in a groundbreaking public-private partnership, the University of Michigan has created a 32-acre simulated
city. It is called The Mobility Transformation Center (MTC), and it is designed to simulate traffic events and road conditions
for automated and autonomous vehicles. It is the largest test facility of its kind and run in partnership with the U.S.
Department of Transportation as well as 13 companies, including GM, Ford and Xerox. The MTC recreates the everyday
driving experience, ranging from the unpredictable behavior of drivers and pedestrians to roadblocks, railroad crossings
and aging infrastructure. When it's fully developed, 30,000 cars will be deployed at the test facility and throughout
southeastern Michigan.
3-D printing
Smart 3-D printing is trailblazing future manufacturing. 3-D printing connotes a three-dimensional object that is created
layer by layer via computer-aided design programs. To be able to print the object, the computer divides it into flat layers
that are printed one by one. By printing with advanced pliable materials such as plastics, ceramics, metals and graphene,
there have already been breakthroughs in prosthetics for medicine and wearable sensors. The big advantage for
government is that 3-D printing can be customized, produced rapidly and is cost effective.
The possibilities for 3-D printing are seemingly limitless. Recently, Rolls-Royce announced that it would use 3-D printing to
make parts for its jet engines, and BAE Systems announced that fighter jets containing 3 -D-printed parts are now being
flown.
3-D printing innovation are also making its way into printing electronics, sensors and circuits. "Printed electronics" or
electronic chips are fabricated by printing their features on top of thin surfaces. Using semiconducting and conductive inks
and materials, 3-D printers can now print transistors, sensors, circuits, batteries and displays.
Cybersecurity
Cybersecurity, information assurance and resilience are the glues that will keep our world of converged sensors and
algorithms operational. This has become one of the largest areas of government spending at all agencies and is
consistently ranked the top priority among government and industry CIOs in surveys.
In the U.S., most (approximately 85 percent) of the cybersecurity critical infrastructure including defense, oil and gas,
electric power grids, healthcare, utilities, communications, transportation, banking, and finance, is owned by the private
sector and regulated by the public sector. 2014 was the year of the breach for many large corporations in a variety of
sectors. The leading civilian agency in the government for public-private cooperation in cybersecurity is DHS. The
department has recognized the importance for private sector input into cybersecurity requirements across these verticals
and has played a major part in bringing government and industry together to develop a strategy to protect critical
infrastructure.

5. There is a growing need for the following in government: 1) Better encryption, authentication and biometrics (quantum
encryption, keyless authentication, etc.); 2) automated network security and self-encrypting drives to protect critical
infrastructure in all categories; 3) the protection of critical infrastructure through technologies and public-private
cooperation; 4) technologies for "real time" horizon scanning and monitoring of networks; 5) advanced defense for
framework layers (network, payload, endpoint, firewalls and anti-virus); and 6) diagnostic and forensics analysis.
Additionally, bring your own device (BYOD) is a major area of concern for managing the mobile government workforce.
Also, cyber resilience is an area that must be further developed both in processes and technologies. There is no panacea
for the myriad of threats we all digitally face every day. Supercomputing and quantum computing technologies are an
exciting area of current exploration that may remedy many of the threats. National labs and government agencies such as
the Pentagon's Defense Advanced Research Projects Agency are leading the way in the advanced technology cybersecurity
realm.
These are just a few of the government verticals deriving benefits from catalyzing technologies in the next few years. As
the rate and depth of engagement and collaboration between the private and public sectors grows, so will the dividends. A
dedicated partnership between industry and government will be critical for success.