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BUYER VS USER PERSONAS 
Bettersoftware 2014 
@j8matteo
THIS IS MY PERSONA 
Bettersoftware 2014 
@j8matteo 
Name: Matteo Guidotto Location: Verona 
Gender: Male 
Age: 27 
Occupation: PM & Ux Developer 
www.fevr.it
MY FIRST TIME 
Bettersoftware 2014 
@j8matteo
MY FIRST USER PERSONAS 
Bettersoftware 2014 
@j8matteo
Bettersoftware 2014 
@j8matteo
Bettersoftware 2014 
@j8matteo
«I DON’T MIND ABOUT HIM» 
Bettersoftware 2014 
@j8matteo
Bettersoftware 2014 
@j8matteo
WHO’S A BUYER? WHO’S A USER? 
Bettersoftware 2014 
@j8matteo
WHO’S A BUYER? WHO’S A USER? BUYER IS THE CUSTOMER THAT I WANT 
Bettersoftware 2014 
@j8matteo
WHO’S A BUYER? WHO’S A USER? BUYER IS THE CUSTOMER THAT I WANT 
USER IS ANYONE THAT USE MY PRODUCT 
Bettersoftware 2014 
@j8matteo
SO SHOULD I SPENT PAPER, PENS, WIREFRAME, INTERVIEWS, PROTOTYPES, A/B TESTS, MONEY, HOURS, SKETCH, SOFTWARE, COMMITMENT, BREATH, COFFEE, CIGARETTES, ALCOOL, PILLS… 
Bettersoftware 2014 
@j8matteo
…FOR BUILDING A 
USER EXPERIENCE FOR A USER 
THAT DOESN’T REACH 
MY BUSINESS GOALS? 
Bettersoftware 2014 
@j8matteo
USERS SHOULDN’T DEFINE MY PRODUCT I CHOOSE MY AUDIENCE I BUILD MY PRODUCT 
Bettersoftware 2014 
@j8matteo
I SHOULD BRING TO ME VALUABLE USER 
NOT EVERYONE 
Bettersoftware 2014 
@j8matteo
CREATING MY 
BUYER EXPERIENCE 
Bettersoftware 2014 
@j8matteo
STRESS USERS 
Bettersoftware 2014 
@j8matteo
STRESS USERS NATURAL SELECTION 
Bettersoftware 2014 
@j8matteo
STRESS USERS NATURAL SELECTION REVERSED PARADIGM 
Bettersoftware 2014 
@j8matteo
STRESS USERS NATURAL SELECTION REVERSED PARADIGM DETOXIFY FROM USERS 
Bettersoftware 2014 
@j8matteo
HOW? 
Bettersoftware 2014 
@j8matteo
CONTENT IS KING 
Bettersoftware 2014 
@j8matteo
Bettersoftware 2014 
@j8matteo 
THE RIGHT CONTENT IN RIGHT TIME 
IN RIGHT PLACE 
BECOMES HELPFUL NOT ORDINARY
Bettersoftware 2014 
@j8matteo 
THE APPROACH
Bettersoftware 2014 
@j8matteo 
ATTRACT
Bettersoftware 2014 
@j8matteo 
CONVERT
Bettersoftware 2014 
@j8matteo 
CLOSE
Bettersoftware 2014 
@j8matteo 
DELIGHT
SALES FUNNEL 
Bettersoftware 2014 
@j8matteo
Bettersoftware 2014 
@j8matteo 
3 LEVEL OF ENGAGEMENT
Bettersoftware 2014 
@j8matteo 
LEAD NURTRING FEED YOUR POTENTIAL CLIENTS INCREASE RELATIONSHIP
Bettersoftware 2014 
@j8matteo
Bettersoftware 2014 
@j8matteo 
REAL CASE – BLOG 
IDENTIFY AUDIENCE WITH SALES AUDIT
Bettersoftware 2014 
@j8matteo 
REAL CASE – BLOG 
DEFINE BUYER PERSONAS
Bettersoftware 2014 
@j8matteo 
REAL CASE – BLOG 
SET SMART GOALS
Bettersoftware 2014 
@j8matteo 
REAL CASE – BLOG 
SPECIFIC GOALS 
BE SURE SET REAL NUMBERS TO REACH
Bettersoftware 2014 
@j8matteo 
REAL CASE – BLOG 
MEASURABLE GOALS 
BE SURE YOU CAN TRACK
Bettersoftware 2014 
@j8matteo 
REAL CASE – BLOG 
ATTAINABLE GOALS 
BE SURE IS REALISTIC
Bettersoftware 2014 
@j8matteo 
REAL CASE – BLOG 
RELEVANT GOALS 
BE SURE IT MATTERS
Bettersoftware 2014 
@j8matteo 
REAL CASE – BLOG 
TIMEBOUND GOALS 
BE SURE TO SET A DEADLINE
Bettersoftware 2014 
@j8matteo 
REAL CASE – BLOG 
DEVELOP EDITORIAL PLAN
Bettersoftware 2014 
@j8matteo 
REAL CASE – BLOG 
Giorno 
Competenza 
KW 
Buyer Persona 
Content Manager 
Step 1 - Argomento/tema 
Step 1 - CTA 
Step 2 - Argomento/tema 
Step 2 - CTA 
01/01/2014 
Social network 
Facebook, Google plus 
Giuseppe 
Alice 
Il nuovo algoritmo di visualizzazione delle pagine di facebook 
Scarica il whitepaper 
La mia pagina non viene vista da nessuno 
Vuoi più like alla tua pagina facebook? 
01/02/2014 
eCommerce 
Analisi strategica e-Commerce 
Alberto 
Elisa 
I 10 punti da monitorare di un eCommerce 
Scopri come migliorare il tuo e-Commerce 
Perchè un eCommerce non genera conversioni 
Scopri 10 errori che potresti fare nel tuo e-Commerce
Bettersoftware 2014 
@j8matteo 
REAL CASE – BLOG 
LEAD COLLECTION:
Bettersoftware 2014 
@j8matteo 
REAL CASE – BLOG 
LEAD COLLECTION: - SAAS like HUBSPOT, OPTIFY, INFUSION - CUSTOM STACK - CUSTOM SOFTWARE
Bettersoftware 2014 
@j8matteo 
REAL CASE – BLOG 
OK! NOW YOU CAN WIREFRAME
Bettersoftware 2014 
@j8matteo 
PRODUCT STRATEGY ICEBERG
Bettersoftware 2014 
@j8matteo 
PRODUCT STRATEGY ICEBERG
REMEMBER WHEN YOU APPROACH THAT ICEBERG 
Bettersoftware 2014 
@j8matteo
REMEMBER WHEN YOU APPROACH THAT ICEBERG FIND BUYER PERSONAS 
Bettersoftware 2014 
@j8matteo
REMEMBER WHEN YOU APPROACH THAT ICEBERG MAP THE CONTENT 
Bettersoftware 2014 
@j8matteo
REMEMBER WHEN YOU APPROACH THAT ICEBERG FEED YOUR LEADS 
Bettersoftware 2014 
@j8matteo
REMEMBER WHEN YOU APPROACH THAT ICEBERG BUT NEVER NEVER NEVER 
Bettersoftware 2014 
@j8matteo
DO AS LEO OR YOU’LL NEVER WIN AN OSCAR 
Bettersoftware 2014 
@j8matteo
ONE MORE THING… 
Bettersoftware 2014 
@j8matteo
Thank You! 
Bettersoftware 2014 
@j8matteo

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