The rise in theft of customer data in an increasingly connected world, creates tension between security and customer experience objectives. The contact centre is currently the weakest link in the chain with social engineering and KBA undermining efforts.
A great presentation to take your teams through that reminds them about the fundamentals of digital customer service and some of myths that surround its best practice
A great presentation to take your teams through that reminds them about the fundamentals of digital customer service and some of myths that surround its best practice
Digital mastery in omni channel experience design m hill wilsonFiona Sexton
Contact Centre Sage - Martin Hill Wilson's Presentation from BT Ireland Evolution Series Event (11th June 2015)
Digital Mastery in Omni Channel Experience by Martin Hill Wilson
Merging Online and Offline Marketing: A Conversation with GreenRope & ThanksterGreenRope
Print marketing is still a highly effective tactic, in fact, it's coming back with a vengeance. The hand-written letter is macing a comeback in a big way, helping businesses stand out from the competition, bringing in extra, more personalized touch points.
3 Key Ingredients to PR Success - PR RevolutionJonathan Bean
This presentation explains the findings of a survey of 2,500 communications and PR professionals and talks about the challenges of strategy, technology and talent.
It’s no secret that adopting any enterprise application is a risk, and customer relationship management (CRM) systems are no exception. In fact, more than a decade of research by multiple analysts shows that 30-60% of CRM projects fail (tweet this). Those statistics put fear in the hearts of anyone in charge of CRM system success. Not only would a failed project mean wasted time and money, it could even cost you your job.
While that’s a pretty bleak outlook, you can take comfort in knowing that many companies have avoided the pitfalls of adoption and come out on the other side with an efficient and useful CRM solution. Knowing the risks will help you avoid making mistakes in your own project, and we’ve highlighted the 5 most common reasons CRM projects fail:
Customer Engagement: What Getting Closer To Your Customer Really Means Martin Hill-Wilson
I produced this deck for a webinar I did with Rant & Rave - a real time customer feedback platform (amongst other things). Build the deck around question the audience asked at registration on key engagement topics
Airbnb launch a new contact centre (CX centre) and nail the type of environment needed to support people to deliver great customer experience.
The new benchmark!
This is from a keynote I provided at SCSS15. It explores the interplay between social customer service and the broader transition into digital business
Digital First Brussels 14 - Key ingredients to lead generation 2.0 (16/10/2014)Kevin Van den Bosch
3 key elements to succesful lead generation.
Adapt your message & appraoch to the digital body language of your consumer.
Be relevant, personal and easy.
Illustrated with a few examples
Learn how growing your customer list is a key to success. You will learn why it is important for your business to focus on building lists as well as how to increase customer retention.
Customers demand individualized and engaging experiences. So when you understand your customer’s journey and take a customer-first approach to marketing, it’s a win-win. This interactive session will give you an in-depth view into the world of CX, as well as simple strategies to get started in building a CX program and becoming your customer’s advocate.
Business is changing: digital technology has permeated every facet of the enterprise, completely transforming the way we work. Digital has disintermediated markets, disrupted organisational structures, created new risks and new revenue streams, while fundamentally altering the way businesses engage with their customer.
There is no coincidence that the most influential companies of our age share a common ability to harness technology effectively. In these exciting and turbulent times, success is increasingly defined by the ability to respond to the fast changing digital landscape, it has become a key distinguisher between growth and obscurity.
DT 2019 contextualised key digital trends and explored the underlying process of organisational change. The conference was geared towards senior technologists and digital leaders, providing an insightful peer-led environment and a crucial forum for knowledge exchange, discussion and high-level networking.
This is the largest annual Digital Transformation conference held in Scotland - with over 300 attendees in 2018. The event is supported by ScotlandIS and is free for qualifying delegates to attend.
Digital mastery in omni channel experience design m hill wilsonFiona Sexton
Contact Centre Sage - Martin Hill Wilson's Presentation from BT Ireland Evolution Series Event (11th June 2015)
Digital Mastery in Omni Channel Experience by Martin Hill Wilson
Merging Online and Offline Marketing: A Conversation with GreenRope & ThanksterGreenRope
Print marketing is still a highly effective tactic, in fact, it's coming back with a vengeance. The hand-written letter is macing a comeback in a big way, helping businesses stand out from the competition, bringing in extra, more personalized touch points.
3 Key Ingredients to PR Success - PR RevolutionJonathan Bean
This presentation explains the findings of a survey of 2,500 communications and PR professionals and talks about the challenges of strategy, technology and talent.
It’s no secret that adopting any enterprise application is a risk, and customer relationship management (CRM) systems are no exception. In fact, more than a decade of research by multiple analysts shows that 30-60% of CRM projects fail (tweet this). Those statistics put fear in the hearts of anyone in charge of CRM system success. Not only would a failed project mean wasted time and money, it could even cost you your job.
While that’s a pretty bleak outlook, you can take comfort in knowing that many companies have avoided the pitfalls of adoption and come out on the other side with an efficient and useful CRM solution. Knowing the risks will help you avoid making mistakes in your own project, and we’ve highlighted the 5 most common reasons CRM projects fail:
Customer Engagement: What Getting Closer To Your Customer Really Means Martin Hill-Wilson
I produced this deck for a webinar I did with Rant & Rave - a real time customer feedback platform (amongst other things). Build the deck around question the audience asked at registration on key engagement topics
Airbnb launch a new contact centre (CX centre) and nail the type of environment needed to support people to deliver great customer experience.
The new benchmark!
This is from a keynote I provided at SCSS15. It explores the interplay between social customer service and the broader transition into digital business
Digital First Brussels 14 - Key ingredients to lead generation 2.0 (16/10/2014)Kevin Van den Bosch
3 key elements to succesful lead generation.
Adapt your message & appraoch to the digital body language of your consumer.
Be relevant, personal and easy.
Illustrated with a few examples
Learn how growing your customer list is a key to success. You will learn why it is important for your business to focus on building lists as well as how to increase customer retention.
Customers demand individualized and engaging experiences. So when you understand your customer’s journey and take a customer-first approach to marketing, it’s a win-win. This interactive session will give you an in-depth view into the world of CX, as well as simple strategies to get started in building a CX program and becoming your customer’s advocate.
Business is changing: digital technology has permeated every facet of the enterprise, completely transforming the way we work. Digital has disintermediated markets, disrupted organisational structures, created new risks and new revenue streams, while fundamentally altering the way businesses engage with their customer.
There is no coincidence that the most influential companies of our age share a common ability to harness technology effectively. In these exciting and turbulent times, success is increasingly defined by the ability to respond to the fast changing digital landscape, it has become a key distinguisher between growth and obscurity.
DT 2019 contextualised key digital trends and explored the underlying process of organisational change. The conference was geared towards senior technologists and digital leaders, providing an insightful peer-led environment and a crucial forum for knowledge exchange, discussion and high-level networking.
This is the largest annual Digital Transformation conference held in Scotland - with over 300 attendees in 2018. The event is supported by ScotlandIS and is free for qualifying delegates to attend.
Inbound marketing focuses on earning trust using educational content that draws consumers toward your website where they can learn more about what you sell on their own terms” —–Hubspot. TechXpla's lead editor and expert in lead generation/ lead nurturing discussed different phases of Inbound marketing
Cyber Resilience is like muscle – training helps you achieve more. In this Ransomware Bootcamp seminar, you will learn about the changes to cyber insurance and how to prepare for them, an inside perspective from a ransomware negotiator, and steps on how to train your resilience muscle to strengthen your defensive and offensive strategies.
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Join CynergisTek on December 9th at our free, virtual Ransomware Bootcamp providing insider insights and unique value to help you stay ahead of the curve and protect yourself from being the next target.
Best Practices in Social Customer Service ExcellenceOur Social Times
In this fascinating exploration of the latest techniques in social customer service, Martin Hill-Wilson, author of Delivering Effective Social Customer Service (Wiley 2013), sets out exactly how major brands are succeeding, or failing in managing customer queries on social media channels.
ZOCCAM streamlines the closing process so you can focus on what matters most. The ZOCCAM platform offers earnest money deposit delivery, wiring instructions, document management, ID authentication, and closing funds delivery with real-time notifications. Funds are sent directly to the escrow recipient's bank. Get on board ZOCCAM Today!!
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
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Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
33. The Way Forward
Contact centre managers now need an
approach that knits together customer
experience and security management
Secure, low-effort engagement is the goal
This means the client can trust you to keep their
identity and money secure
34. The Way Forward
Deeper collaboration is needed between
contact centre, customer experience, IT and
security experts
An open, secure and smart customer engagement
strategy - from overarching objectives to effective
technology, workflow and training
The security platforms must meet today’s
expectation for real-time experience management
in a world of increasing connectivity