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Think
Blink
Designing Compelling
At-Purchase Moments
| [Client] | [Date]2
The decision to purchase is
driven by emotion and made
in the blink of an eye. We call
this the ‘Blink Factor’ and it
forms the bedrock of how
brands are purchased.
| [Client] | [Date]
80%Of the at-purchase
moment is decisive
| [Client] | [Date]
13 Seconds to Make a
Product Decision
http://www.nielsen.com/us/en/insights/news/2015/make-the-most-of-your-brands-20-second-windown.html
| [Client] | [Date]
Package design is your
most effective and
measurable marketing tool
| [Client] | [Date]
30% Sales Drop
Title Text
30% Sales Increase
| [Client] | [Date]
WHY?
| [Client] | [Date]9
| [Client] | [Date]
Effectiveness = Influence
attract
pre-purchase
moment
retain
post-purchase
moment
transact
at-purchase
moment
Needs
Preference
Consideration
Initial
Transaction
Final
Transaction
Usage
Active
Engagement
Validation
| [Client] | [Date]
ATTRACT
| [Client] | [Date]
50%
Average
Unplanned Store
Purchases
| [Client] | [Date]
•Young, unmarried adult households with
higher incomes do 45% more unplanned
buying.
• Households led by an older person and those
that have larger families do 31% to 65%
less spontaneous purchasing.
•Unplanned purchasing goes up by 44% if the
shopper goes to the store by car instead of on
foot.
http://knowledge.wharton.upenn.edu/article/not-on-the-list-the-truth-about-impulse-purchases/
| [Client] | [Date]
90%
Of All Purchase
Decisions Made
Subconsciously
| [Client] | [Date]
Hotspex Emotivespex TM evaluation model
75
62
54 54 51 51 50 49 46 45
amazon.com iBooks CVS Macy's ebay.com
Top Emotive Tier
A study by Shikatani Lacroix / Hotspex on the emotional equities of online and offline brands, 2013
A study by Shikatani Lacroix / Hotspex on the emotional equities of online and offline brands, 2013
30 29 26 25 25 23
16 16
7 7
barnesandnoble.com drugstore.com* cvs.com Sears sears.com
Bottom Emotive Tier
Own a Single Emotion
Emotional Connection Value
Source: Scott Magids, Alan Zorfas, and Dianiel Leemon, From: “The New Science of Customer Emotions”, November 2015
52%Average Higher
Differentiation
| [Client] | [Date]
TRANSACT
Emotional Connectors: Visuals
40%Of all connections
are visual
80%Are color and
shape
Complexity of Choice
60,000Products in a
supermarket
Own a Shape
“Blink Factor” = Color
Title Text
Title Text
| [Client] | [Date]
RETAIN
| [Client] | [Date]
From Product to Experience
Source: Shikatani Lacroix Millennial Engagement Study, 2015
At-Home
In-Car
On-the-Go
From Product to Experience
From Product to Experience
| [Client] | [Date]
Take Away
ATTRACT:
•  Creating a single “emotional attract”
strategy for your brand
TRANSACT
•  Own the “Blink Factor” for your
packaging
RETAIN
•  Make it an experience
| [Client] | [Date]
www.sld.com

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