The document discusses how customer relationship systems can help enterprises by keeping customers happy, adapting to different countries and languages, providing an easy to use directory, calculating costs accurately regardless of timezones, and keeping clients updated in a transparent and cost-effective manner. It also highlights how such systems can guide customers through the purchase process, collect and analyze big data to increase sales and make better strategic decisions, and provide benefits like saving time and money for both clients and businesses.

1. Customer relationship
systems for enterprises

2. It's everywhere
In production In sales in personnel
management
Clients are getting
more demanding
They want more than
just a quality product
“Every day were saying, ‘How can we
keep this customer happy?’ How can
we get ahead in innovation by doing
this, because if we don’t, somebody
else will.”
Bill Gates
Digital
transformation
The most widely-discussed subject
in every business industry

3. A single
unified platform
Globality
Website Mobile
website
iOS
application
Accessible from any device
Android
application
The best
UX/UI practices
usability
attractive design
customer recognition
Do you want to
properly greet clients
from different
countries?
The system
determines user
location
addresses the user in the
appropriate language
offers desired services
?
International
standards
The best European and
American practices
11:23 AM 100%< Back to profile

4. Easy to use
directory
Smart calculation of the cost
ProductionGoods
A visitor enters informa-
tion about theselves
/their business
Distribution
Regardless of timezones and
public holidays
Your client is an international company?
They work on the 4th of july?
No problem!
Human factor is
eliminated
mistakes
miscalculations
conflicts
language barrier
Receives an
individualized
price for the products

5. Keep your clients up to date
Transparent Automated Cost-effective
Innovations Special offersSale Discounts
The user indicates
product delivery location
The system calculates
The
time-frame
The cost The best
route
Delivery
method
Logistics
Automated mailing list
Sea
transport
Railway Road transport

6. Sales
funnel
Client
base
All the necessary
information is
Protected Organized
In one place Compliance with
GDPR
The system will carefully guide the customer
through the entire purchase process
The system takes into account
Client needs Any possible questions
10%
29%
31%
30%
FINISH
START
STAGE 2
75%
3 4
1 2

7. Why data is
important ?
The system will
Customer and sales data
Big Data 12:30
NameCollect Process Analyze
From collecting to systemizing
From systemizing to understanding
From understanding to application

8. Big data analysis
has to offer
1 Forecast sales
for the next period 2
Determine percentage
of the cost
increase/decrease
3 Find hidden patterns
in customer behavior 4 Segment
customers
8
Understand
market
conditions
5 Form a
special offer 6
Optimize
advertising
budget
7
Determine the right
time, location and the
type of a marketing
action
Accurate
forecast
Making the right
strategic decisions
Increase
in sales
Successful
marketing

9. Detailed data analysis

10. 1
Personalized
service "right
now"
2
Logistics and cost
estimates in 2 clicks
4
Usability from
any device
3
Optimal
service 24/7
5
High-quality service without
the need for direct
communication
6 Localization
Benefits
The client saves time
Users enjoy it
The business saves money
“Digital service increases
customer satisfaction in 33%
(Mckinsey research)”

11. Benefits
3
Attract and convert users
with intuitive features and services
2
Save money
(e.g. online chat is 44% less
costly on average than a
call-center - McKinsey research)
1
Stand out
among competitors
by integrating cutting
edge solutions
5
Improve performance
with the help of big
data analysis
6
Increase in sales
due to satisfied clients
4
Improve customer loyalty
with automated services
It's profitable for
business to
“Companies investing in customer
experience have a higher growth in stock
prices and overall profit - Forrester research”

12. Technology is changing the world.
Business should follow the changes
Why just follow?
Profit from it!
Ukraine
Kyiv
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Tel. +38 044 504 - 22 - 20
sale.ua@aboutcode.us
Usa
18 Bartol Street #977
San Francisco, CA 94133
Tel. +1 415 890 - 45 - 83
sale.us@aboutcode.us
Conclusions
On a higher level
Customer
relationship
Market share Profitability