IP Office is a communications system from Avaya designed for small to medium sized businesses. It unifies communications across devices and locations. IP Office adapts to business needs and budgets while providing individual productivity tools. It aims to help businesses use communications to grow sales and lower costs, making Avaya a leader in business communications.
Novell Success Stories: Endpoint Management in Retail and ManufacturingNovell
Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks.
This presentation will show you how two retailers and manufacturers in particular- Save Mart Supermarkets, and Richardson- reduced IT costs and benefited from Novell Endpoint Management.
Novell Support Revealed! An Insider's Peek and Feedback OpportunityNovell
Don't miss the opportunity to interact with key members of the Novell Services team. We are eager to hear from the customers we serve and provide insights to you into our continuous improvement plans aimed at your satisfaction. In this session, you will learn how Novell has worked to maintain our world-class support standards in the face of intense, global economic pressures and challenging industry trends. Take a peek inside the processes of our global support organization, learn about our technological advancements, and provide feedback on our support offerings.
Novell Success Stories: Collaboration in GovernmentNovell
Novell Collaboration benefits are to increase productivity, manage information growth, and leverage investments and skills on Linux.
The California Highway Patrol, Hudiksvall Municipality, Liconsa, Kent Police Authority, The Louisiana Department of Social Services, Texas General Land Office, DRV BW, and the Ministry of Social Development in Bahrain all use Novell Collaboration tools for their IT success.
Novell Success Stories: Endpoint Management in Retail and ManufacturingNovell
Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks.
This presentation will show you how two retailers and manufacturers in particular- Save Mart Supermarkets, and Richardson- reduced IT costs and benefited from Novell Endpoint Management.
Novell Support Revealed! An Insider's Peek and Feedback OpportunityNovell
Don't miss the opportunity to interact with key members of the Novell Services team. We are eager to hear from the customers we serve and provide insights to you into our continuous improvement plans aimed at your satisfaction. In this session, you will learn how Novell has worked to maintain our world-class support standards in the face of intense, global economic pressures and challenging industry trends. Take a peek inside the processes of our global support organization, learn about our technological advancements, and provide feedback on our support offerings.
Novell Success Stories: Collaboration in GovernmentNovell
Novell Collaboration benefits are to increase productivity, manage information growth, and leverage investments and skills on Linux.
The California Highway Patrol, Hudiksvall Municipality, Liconsa, Kent Police Authority, The Louisiana Department of Social Services, Texas General Land Office, DRV BW, and the Ministry of Social Development in Bahrain all use Novell Collaboration tools for their IT success.
What an Enterprise Should Look for in a Cloud ProviderNovell
This session will address the security and compliance aspects that an enterprise should insist on from a cloud provider. The mechanisms for cloud annexation that provide security and compliance will be described and the architecture of Novell Cloud Security Service will be presented. Presenters will emphasize the contribution that Novell Cloud Security Service makes to intelligent workload management because of cloud security and compliance.
Novell Success Stories: Endpoint Management for NonprofitsNovell
Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks.
This presentation will show you how three nonprofits in particular- The Atlantic Philanthropies, Vancouver Convention Center, and Sesame Workshop- reduced IT costs and benefited from Novell Endpoint Management.
A business case I developed for BroadSoft, to support their prospects' investment decision for Hosted Unified Communications.
This executive-level report demonstrates the business case for investing in Hosted UC services to serve the SMB market. The case proved pivotal in helping numerous service providers understand the emerging opportunity and add UC to their service offer.
Five best practices for ensuring uptime with Data Center Infrastructure Manag...CA Nimsoft
Five best practices for ensuring uptime with Data Center Infrastructure Management
For more information on DCIM and Nimsoft, visit: http://nimsoft.com/solutions/nimsoft-monitor/dcim.html.
Avaya IP Office is the right choice for
any small business today—whether
you are 5, 25 or 250 employees…
just getting started or already
established…have a single office, a
home office or multiple stores/sites.
Avaya IP Office unifies your
communications, providing your
employees with a solution that
lets them handle all their business
communications on the device of
their choice: their laptop, mobile
phone, office phone or home phone—
using wired, wireless or broadband
connections.
Novell Success Stories: Endpoint Management in High Tech and Professional Ser...Novell
Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks.
Viable, SNT Deutschland AG, RFB Consulting, and Woolpert, Inc are companies in the high tech and professional services field that use Novell Endpoint Management tools, such as Novell ZENworks and others, to meet their IT needs.
An overview of the advantages that VoIP technology brings to call centers, including dramatic cost savings, flexibility and a significantly expanded labor pool.
Novell Success Stories: Collaboration in Travel and HospitalityNovell
Novell Collaboration benefits are to increase productivity, manage information growth, and leverage investments and skills on Linux.
Europe’s oldest luxury hotel group, Kempinski, uses Novell Collaboration tools to meet its IT needs.
Novell Success Stories: Endpoint Management in EducationNovell
Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks.
The Spring Independent School District of Houston, Texas, and the Medical College of Georgia, are two educational institutions that employ Novell Endpoint Management tools, such as Novell ZENworks and Novell Configuration Management, to meet their IT needs.
IT Services Firm Improves Data Center and Branch Performance
Sycor leverages WAAS solution to bolster central WAN security and control, restore branch application performance
What an Enterprise Should Look for in a Cloud ProviderNovell
This session will address the security and compliance aspects that an enterprise should insist on from a cloud provider. The mechanisms for cloud annexation that provide security and compliance will be described and the architecture of Novell Cloud Security Service will be presented. Presenters will emphasize the contribution that Novell Cloud Security Service makes to intelligent workload management because of cloud security and compliance.
Novell Success Stories: Endpoint Management for NonprofitsNovell
Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks.
This presentation will show you how three nonprofits in particular- The Atlantic Philanthropies, Vancouver Convention Center, and Sesame Workshop- reduced IT costs and benefited from Novell Endpoint Management.
A business case I developed for BroadSoft, to support their prospects' investment decision for Hosted Unified Communications.
This executive-level report demonstrates the business case for investing in Hosted UC services to serve the SMB market. The case proved pivotal in helping numerous service providers understand the emerging opportunity and add UC to their service offer.
Five best practices for ensuring uptime with Data Center Infrastructure Manag...CA Nimsoft
Five best practices for ensuring uptime with Data Center Infrastructure Management
For more information on DCIM and Nimsoft, visit: http://nimsoft.com/solutions/nimsoft-monitor/dcim.html.
Avaya IP Office is the right choice for
any small business today—whether
you are 5, 25 or 250 employees…
just getting started or already
established…have a single office, a
home office or multiple stores/sites.
Avaya IP Office unifies your
communications, providing your
employees with a solution that
lets them handle all their business
communications on the device of
their choice: their laptop, mobile
phone, office phone or home phone—
using wired, wireless or broadband
connections.
Novell Success Stories: Endpoint Management in High Tech and Professional Ser...Novell
Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks.
Viable, SNT Deutschland AG, RFB Consulting, and Woolpert, Inc are companies in the high tech and professional services field that use Novell Endpoint Management tools, such as Novell ZENworks and others, to meet their IT needs.
An overview of the advantages that VoIP technology brings to call centers, including dramatic cost savings, flexibility and a significantly expanded labor pool.
Novell Success Stories: Collaboration in Travel and HospitalityNovell
Novell Collaboration benefits are to increase productivity, manage information growth, and leverage investments and skills on Linux.
Europe’s oldest luxury hotel group, Kempinski, uses Novell Collaboration tools to meet its IT needs.
Novell Success Stories: Endpoint Management in EducationNovell
Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks.
The Spring Independent School District of Houston, Texas, and the Medical College of Georgia, are two educational institutions that employ Novell Endpoint Management tools, such as Novell ZENworks and Novell Configuration Management, to meet their IT needs.
IT Services Firm Improves Data Center and Branch Performance
Sycor leverages WAAS solution to bolster central WAN security and control, restore branch application performance
Wave IP is more than a phone system.
Wave IP is a Unified Communications solution for every user. It offers easy to use business telephony and voice applications that drive employee productivity and improve customer service. If you use your phone only for making calls you may
not be working as productively as you could.
RTX IP WIRELESS DECT – SME VoIP is a complete turnkey solution offering a scalability not seen before in this segment. This allows the system to grow from 1 to 40 bases and up to 200 users
Moving Beyond VoIP to Cloud-Based TelephonyFonality
Dynamic, fast-growing businesses like yours know a lot about staying ahead of the competition. You have to move fast, keep things simple, please your customers, and most of all use your resources wisely – including financial, human and technical resources. VoIP (Voice over IP) technology can help you do many of these things, bringing you a lot of benefits legacy phone systems can’t.
Valkuilen en successen van workplace innovation bij philipsoverhetnieuwewerken
Deze presentatie is gegeven tijdens het Congres Over Het Nieuwe Werken op 6 december 2012 in Nieuwegein. Kijk voor meer informatie op Overhetnieuwewerken.nl.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
Avaya ip office
1. avaya.com
IP Office:
Simple, Powerful
Communications for
Small and Medium
Size Businesses
Successful companies are always
looking for new ways to
do more with less—keeping their
business flexible, innovative and
competitive without driving up
operating costs and capital expenses.
Avaya puts the solution at your
fingertips: the Avaya IP Office
Avaya IP Office is the right choice for IP Office easily adapts to your goals
communications system.
any small and medium size business and budget and provides individual
today—whether you have 5, 25 or user productivity solutions to give
250 employees…just getting started each of your employees just the
or already established…have a single capabilities they need—whether it’s
office or multiple locations. your receptionist, sales or service
representatives, home telecommuter
Avaya IP Office unifies your or on-the-go knowledge worker.
Learn More About Avaya IP Office: communications, providing your
employees with a solution that Helping small to large companies
Watch a Demo
lets them handle all their business around the world use communications
communications on the device of to grow sales and lower operating
Calculate Your ROI in 5 Minutes
their choice: their laptop, mobile expenses has made Avaya the global
See Customer Stories phone, office phone or home phone— leader in business communications
using wired, wireless or broadband systems. If that’s what you want for
Go to avaya.com/small connections. your small or medium size business,
it’s time to take a close look at Avaya
IP Office.
OVERVIEW 1
2. avaya.com
Serving Customers
Effectively with Unified
Communications
Your office phone, cell phone,
e-mail, texting, instant messaging
and more are all essential to the
way you work today.
But are you managing your
communications — or are your
communications managing you? Think
about it—how often has the following
happened in your company?
• A customer or prospect calls with an • You suspect peak call volumes result in Instead of keeping your communications
urgent, time-sensitive request, but is lost calls, but have no idea how many or separate, Avaya IP Office brings them
unable to reach the right person for an how much it’s costing you together so you can easily turn a home
answer or mobile phone into an office extension,
These are all everyday occurrences that can
• An unexpected development—severe collaborate with dozens of customers or
impact your image, your employees’ ability
weather, a personal matter—leaves a key staff members on a conference call and get
to perform at their best, your customer
employee stuck at home and completely detailed reports that show how well your
service, and ultimately your bottom line.
unproductive company is responding to customers.
Avaya IP Office is ready to address every
• Staff give out personal phone numbers one of them—and much more. With rich functionality, IP Office naturally
(such as a mobile) that confuse creates new ways of thinking about the role
Unlike other solutions, Avaya IP Office
customers and affect your control of communications can play in your business.
uses built-in intelligence to simplify
those relationships your use of wired, wireless and Internet
communications.
Rely on IP Office to Control Costs
• Lower mobile phone/long-distance bills: IP Office opens the door to a wide range of options for better managing your company’s mobile phone
and long-distance charges by routing calls through the system and over broadband links.
• Handle more calls with fewer people: Instead of using staff time to answer incoming calls, rely on the built-in intelligence in IP Office to route
calls quickly and accurately.
• Expand your talent pool without increasing real estate: Is your business growing, but you don’t want to add full-time staff? With IP Office you
have the flexibility to have extra staff working from home—wherever that may be. Each would have access to all the communications and call
handling capabilities your other employees have at the main office.
• Eliminate conference calling fees: IP Office makes every day conferencing affordable and practical by providing your business with built-in 128-
party conferencing (up to 64 parties per conference).
• Control costs: Add high definition video to reduce or even eliminate travel, and benefit from unsurpassed collaboration across your business.
• Centralize administration: For businesses with more than one location, IP Office enables remote management and administration from a central
location. No need to have an administrator at every site.
2
3. avaya.com
IP Office Is Easy to Use and Manage
Whether you are adding a new employee or an entirely new office,
setting up a customer service help desk or outfitting an employee to
work at home, IP Office keeps it simple.
• Swiftly deploy customized features: IP • Easily add or move phones: Adding new
Office lets you design your own set of phones or other devices is a matter of
features your users need most. You plugging them in and powering on—
can take advantage of pre-existing IP Office automatically reads the IP
templates to set up “typical” users and address of the device. Once it is set-up,
quickly deploy them to all employees or you can move a device from extension
specialized groups of users. to extension, even to another location
(e.g., a home office), without having to
• Seamlessly integrate business applications:
“re-administer.”
With Avaya and Avaya partners, you can
integrate a wide range of applications • Manage your system from anywhere: You
A SOLUTION YOU CAN
to enhance and customize your don’t have to be on-site to manage DEPEND ON
IP Office system to the specific needs your IP Office system—you can do it
Everything about the IP Office
of your business (e.g., an application securely, from anywhere, and at any time.
solution is designed to keep your
that automatically calls clients to remind Administer all offices from one location—
communications at peak performance
them of appointments). eliminating time and travel costs. IP
at all times:
Office administration is flexible, efficient
and included with the IP Office 500
• Built-in resiliency: For businesses
system.
with more than one location,
IP Office can deliver continuous
Connect Your Office Locations
operation. In the event of a power
outage, users with IP phones
can automatically failover to
another location, retaining full
communications capabilities.
• Advanced, remote diagnostics:
IP Office proactively identifies
potential problems before they
cause an outage or business
disruption.
IP Office is ideal for any company with multiple locations. Connect up to 32 sites and • Proactive alarming: Be alerted to
have all the IP Office systems communicate seamlessly. Eliminate site-to-site calling system problems in the way that
costs. Share messaging, receptionists, the office directory and much more. Manage works best for you—IP Office can
all systems from one location. Quickly and cost-effectively set up satellite operations
e-mail system alarms from any of
in remote locations that might not otherwise have justified the investment in a fully-
your locations.
equipped office.
3
4. avaya.com
Meet the Needs of All Your Employees
Essential Edition Preferred Edition Intelligent call routing: You never know when
your most important customer will call. Now
“I just need basic communications.” “I want to make my people more you don’t have to worry. IP Office Preferred
responsive and professional.” Edition gives you many programmable
Help keep your costs down and get the
options to handle calls any time of the day
essential call handling capabilities growing Communications capabilities to give your
or night. Program IP Office to recognize
businesses need. business a competitive edge… as well as the
your best customers and even greet them
built-in capacity you need to keep growing:
with a personal message. Forward calls
IP Office Essential Edition is the perfect small that’s the idea behind the IP Office Preferred
virtually anywhere with different options for
business starter kit with all the “must haves” Edition. With ten times more voice messaging
each extension, times of day and different
(call routing, Caller ID, hold/conference/ capacity than Essential Edition and the ability
incoming numbers or area codes.
transfer, voice mail) plus a great selection of to handle dozens of calls simultaneously,
Avaya phones. Preferred Edition is the right choice for any Automated service prompts: Enrich the
business that wants to use communications to experience for incoming callers by providing
When you are ready, move up to the
operate more efficiently and effectively today information such as wait time, information
Preferred Edition.
and for the foreseeable future. on promotions or other communications that
will add value to their overall experience.
With IP Office Preferred Edition, you get
everything that’s in the Essential Edition, plus: Call recording: Built-in call recording is a great
way to keep tabs on your business operations,
Scalable, sophisticated voice mail: The voice
reduce legal risks to your company and
messaging capabilities in Preferred Edition
potentially meet industry-compliance criteria.
deliver productivity and efficiencies day-in
Record incoming or outgoing calls. Set it up in
and day-out. Handle up to 40 simultaneous
advance (establish a set frequency) or record
calls. Broadcast a single voice mail to the
on demand with the push of a button.
entire company, a specific department or
just a team. Have the system “find” you When you are ready, build on your investment
and let you know when new messages arrive. and just add the Advanced Edition.
Secure “Meet me” conferencing: With its built-
in conferencing capability, IP Office Preferred
Edition makes it easy for all your users to host
their own password-protected conference calls.
The user experience becomes seamless for your
staff and customers—whoever you invite to your
audio conference. With its unique conference
call capacity, IP Office lets you host a multitude
of calls simultaneously.
4
5. avaya.com
Solutions for Your Goals, Your Budget
Advanced Edition
“Give me the tools to serve customers
more effectively.”
Winning new customers makes your
company grow. Keeping customers loyal and
satisfied makes your company profitable.
IP Office Advanced Edition helps you do
both—it’s the ideal solution for companies
that take customer service seriously and
want to be the best.
Avaya has taken the expertise that has
made it the industry leader in large contact
centers and tailored it to the needs of
growing businesses like yours.
The IP Office Advanced Edition requires the
Preferred Edition as a pre-requisite purchase.
So, you get everything in the Preferred Edition,
plus:
Automated 24/7 self service: For many, if not
most customer interactions, simple is best—
give your customers everything they need
through an automated, self-service option: Real-time customer service management: Seamless retrieval of recorded calls: Easily
access information, get directions, check Receive alerts immediately when service archive all recorded calls and seamlessly
status of orders, and more. Drive revenue thresholds you’ve set have been exceeded. search and replay any conversation. Search
in off-hours and free up agents for more Take swift action to optimize call routing via browser interface and access the exact
critical, customer-facing tasks. and ensure service levels. Get reports of all information you want. Use the replay
calls in progress and compare with historical controls to start, stop, pause, skip forward/
reports. See how agents are doing and backward, or to export the recording to
adjust accordingly. Optimize your staff’s search by date, time, parties, length or
productivity so your customers enjoy a target extension number. Use your results to
professional, differentiated experience. understand problem or opportunity areas in
customer service.
5
6. avaya.com
> Power user
For any employee with a laptop, the Power User solution takes
mobility to another level. With Power User, they can control office
communications using an IP phone, mobile phone or laptop;
conduct personal video calls; have calls ring simultaneously on all
their devices; get automatically notified of important voice mails
and e-mails (viewing them in the same inbox); set up conference
calls on the fly—with up to 64 participants. It’s the ultimate in
communications accessibility, designed to help your people be as
productive as possible—anytime, anywhere.
> mobile worker
The Mobile Worker solution makes
any mobile phone an extension of
the office phone system—complete
with call handling features, speed Now Drive
dials and more. No more giving out
personal reach numbers. You get
peace of mind knowing that when
Effectiveness
customers call, they are dialing
your business number. And your
Exactly Where
employees get the tools they need
to stay in touch. You Need It
> teleworker
The Teleworker solution makes any home office
a remote extension of your main office. Users
truly feel like a remote extension of the main
> office worker office with the same phone and functionality
they’d have in the office, and they turn their
The Office Worker solution gives commute into productive time. Because it all
anyone using a PC a complete set goes through the IP Office system, you can hire
of tools to help them work smarter talent from anywhere and save money.
and communicate more easily. With
Office Worker, they can control all
communications from the screen of
their PC, get easy access to visual
voicemail and use IM and presence
capabilities to quickly reach
co-workers.
6
7. avaya.com
> receptionist
Be sure the first impression you make on callers is one
of prompt, personal and professional service by
equipping front desk personnel with the Receptionist
solution. Streamline call handling with easy point-and-
click call controls. See who’s calling and why. Integrate
with commonly used database software. Monitor all
office extensions. Have one receptionist provide
coverage for multiple offices.
IP Office User
Productivity
Solutions—Power
to Your People
> customer service agent
Any employee who regularly fields calls
relating to sales, service, billing, product
information, etc., should be equipped
with the Customer Service Agent
solution. It’s a browser-based client that
lets agents respond quickly to current
conditions. Agents receive
information on the number of calls on
hold, in progress, lost, as well as the
number of agents logged in and logged
> customer service supervisor out. If no calls are waiting to be
answered, the customer service agent
If you are serious about having the best sales and service,
can spend more time with the current
you will want to constantly monitor and measure how you
caller, helping to increase revenue and
are doing. Big companies have long done it. With the
customer satisfaction.
Customer Service Supervisor solution, growing companies
can do it, too. Customer Service Supervisor gives you the
reports you need to manage your sales activities, judge
the value of marketing campaigns and see how well
agents are handling sales and service calls.
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