The document discusses three major theories of behavioral and human relations management: 1. Hugo Munstenberg's theory proposed that industrial psychology could benefit industry in hiring the right people, achieving efficiency, and directing employee behavior. 2. Douglas McGregor's Theory X and Theory Y describe how people view worker motivation - Theory X sees workers as unmotivated while Theory Y sees them as willing if given responsibility. 3. Abraham Maslow's hierarchy of needs proposes that people are motivated to fulfill certain needs in a pyramid structure starting with physiological needs, then safety, social, esteem, and self-actualization needs. Once a need is met, the next level motivates individuals.

1. BEHAVIOURAL AND HUMAN
RELATION MANAGEMENT
THEORIES

2. BEHAVIOURAL AND HUMAN RELATION
MANAGEMENT THEORY CONSIST ON
THREE DIFFERENT THEORIES, THEY
ARE:
 Hugo Munstenberg Theory
 Douglas Mc Greger’s theory of X and Y
 Abraham Maslow’s Hierarchy of needs
theory

3. Hugo Munstenberg Theory
 Hugo Munstenberg is known as the
father of industrial psychology
 He believed that industry can be
benefited by psychologist in 3 major
areas:
 Seeking modern ways to heir the right
person for the right job
 Achieving optimum efficiency by
identifying the psychological
conditions

4.  Finding methods to direct behavior of
individual employees to be in harmony
with the management’s objectives

5. Douglas Mc Greger’s theory of X
and Y
 Mc Greger theorized how people view
human behavior at organizational level
 He proposed two theories which are
totally different from each other, they
are Theory X and Theory Y

6. Theory X
 This theory assumes that employees
are naturally unmotivated and dislike
working
 They avoid responsibility and need to
be directed
 They have to be forced and controlled
to deliver what is needed
 They want security otherwise they
have no ambition or motivation to work

7. Theory Y
 Theory Y shows a participation style of
management that is decentralization
 It assumes that employees are happy
to work and enjoy work with great
responsibility
 They consider work as a natural part
of life and solve work problems
imaginatively
 Commitment to the objective is a
function of reward associated with
their achievement

8. Abraham Maslow’s Hierarchy of
Needs theory
 Abraham was a clinical psychologist
and a professor at Columbia
University
 He proposed the Hierarchy of needs
theory in his paper A Theory of Human
Motivation
 He stated that people are motivated to
achieve certain needs and that some
needs take precedence over other
 Once that level is fulfilled the next
level motivates us, and so on

9.  His theory comprising a 5 tier model of
human needs often depicted as
hierarchial levels within a pyramid

10. HIERARCHY OF NEEDS 5
STAGE MODEL INCLUDES:
 Physiological needs:
These are the basic needs of air, water,
food, clothing and shelter. In other
words, physiological needs are the
needs for basic amenities of life
Safety needs:
Safety needs include physical,
environmental and emotional safety and
protection. For instance- Job security,
financial security, protection from
animals, family security, health security,
etc.

11.  Social needs:
Social needs include the need for love,
affection, care, belongingness, and
friendship
 Esteem Needs:
 Esteem needs means to be respected by
others and in turn respect them. It includes
admiration, attention and confidence

12.  Self -actualization Needs:
It means realizing personal potential,
it stated what you have the potential to
become. It’s a real growth of what is
already in a person