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BCG WCIT2019 Plenary Presentation
1) Miguel Carrasco discusses how technology is driving immense change but digital transformations by governments have been rare and transformative. Citizens are often unimpressed with current government technology efforts. 2) Carrasco argues that the focus needs to shift from technology to people and organizations. 70% of success is dependent on people, not algorithms or technology alone. 3) To build a "bionic future", governments need principles for digital talent, technology platforms, and new organizational models to better serve citizens and adapt to changing workforce needs and skills. Modular, scalable systems and boundary-less teams are important.
BCG WCIT2019 Plenary Presentation
- 1. 1 Copyright©2016-2017byTheBostonConsultingGroup,Inc.Allrightsreserved. The Bionic Future miguelm60carrasco.miguel@bcg.com /carrascomiguel Miguel Carrasco, Managing Director and Senior Partner World Congress on Information Technology 2019, Yerevan
- 2. 2 Copyright©2016-2017byTheBostonConsultingGroup,Inc.Allrightsreserved.Copyright©2019byBostonConsultingGroup.Allrightsreserved. DRIVE IMMENSE CHANGE IN THEWORLD AT LARGE MIGUEL CARRASCO BCG Senior Partner & Global Leader for Digital Government A multi-disciplinary team of 120+ digital experts who unlock potential of governments by pushing the edge with technology
- 3. 3 Technology creates enormousvalue 11% growth in emerging skills professions $9T output to come from sectors relying on advanced tech by 2030 2% GDP per year efficiency improvement
- 4. 4 Copyright©2016-2017byTheBostonConsultingGroup,Inc.Allrightsreserved.Copyright©2018byBostonConsultingGroup.Allrightsreserved. Rarely transformative Legacy technology Fringedwellers A thousand flowers blooming But does it really? Silver bullet mentality
- 5. 5 Copyright©2016-2017byTheBostonConsultingGroup,Inc.Allrightsreserved.Copyright©2019byBostonConsultingGroup.Allrightsreserved. Citizens are notimpressed 0 20 40 60 100 80 Germany Estonia NewZealand USA Australia India Singapore UK France KSA Malaysia UAE Netherlands Sweden Indonesia China Russia Denmark HongKong SouthKorea Source: BCG Digital Government Benchmarking Survey (2018 and 2016) -18 -20 -12 -10 -13 -17 -2 -12 -15 -16 -20 -10 -13 -7 -2 -13 -6 -1 -2 -/+0
- 6. 6 Technology is notthe issue…
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- 8. 8 Copyright©2016-2017byTheBostonConsultingGroup,Inc.Allrightsreserved.Copyright©2018byBostonConsultingGroup.Allrightsreserved. bi·on·ic | adjective havingnormal biological capability or performance enhanced by or as if by electronic or electromechanical devices (Webster)
- 9. 9 Copyright©2016-2017byTheBostonConsultingGroup,Inc.Allrightsreserved.Copyright©2018byBostonConsultingGroup.Allrightsreserved. Design principles forthe bionic future Digital Talent Platform Organizations Human: Org, Talent, Leadership, & Ways of Working
- 10. 10 Copyright©2016-2017byTheBostonConsultingGroup,Inc.Allrightsreserved.Copyright©2018byBostonConsultingGroup.Allrightsreserved. The people comingto work are changing What they want Millennials and Gen Z will be 59% of the workforce by 2020 67% of Millennials expect employers to have purpose, and their jobs to have societal impact How they work By 2028, 73% of all teams will have remote workers ~45% of gig workers chose remaining independent compared with only 20% who preferred finding a full- time position Skills they need 42% of required workforce skills will have changed by 2022 87% millennials cite access to professional development or career growth opportunities as important to employer selection
- 11. 11 People are morepositive than you think Source: “The Future of Human Work Workers Survey.” Harvard Business School’s Project on Managing the Future of Work and BCG’s Henderson Institute, 2018. Better wages Opportunity to retire earlier More interesting work Better professional progression Reduced working time Opportunity for self employment 45 43 32 27 21 19
- 12. 12 New skills areneeded at record levels Data Scientists Product Managers, Scrum Masters UX and UI talent Digital marketers (+ other functions) Drone instructors and operators Virtual reality designers Human-centered designers … Creativity Critical thinking Collaboration Design thinking Emotional intelligence Agile ways of working … Digital talent "21st century skills" The real challenge: HOW to transform the current workforce both at speed and at scale?
- 13. 13 Copyright©2016-2017byTheBostonConsultingGroup,Inc.Allrightsreserved.Copyright©2018byBostonConsultingGroup.Allrightsreserved. Design principles forthe bionic future Data & AI learning Innovation- ready Technology Digital Talent Platform Organizations Human: Org, Talent, Leadership, & Ways of Working Technology: Data and Digital Platform
- 14. 14 Components (chassis, tires, seats,etc) are designed to work together The platform and interfaces make it work (APIs) Enables rapid innovation of each component (Microservices) Platform governance is critical
- 15. 15 Part 1: Modular coredata and tech architecture Part 2: Bionic, scalable processes Front-end agile teams Boundary-less / ecosystems Purpose Inspired workforce Platform org with agile teams, bionic processes Leadership models, operating system Exponential learning
- 16. 16 Copyright©2016-2017byTheBostonConsultingGroup,Inc.Allrightsreserved.Copyright©2018byBostonConsultingGroup.Allrightsreserved. Design principles forthe bionic future Citizen experiences and relationships Operations Start Up Style Innovation Data & AI learning Innovation- ready Technology Digital Talent Platform Organizations Strategy and Purpose Human: Org, Talent, Leadership, & Ways of Working Technology: Data and Digital Platform Outcomes
- 17. 17 Key lessons learned Regulations and protections Implementnew ways to work Workforce analytics Reshape education & talent management Clusters, hubs & ecosystems Entrepreneurship & SMEs Policies and platforms
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