This document summarizes a case study of Blue Cross Blue Shield of Michigan's efforts to improve the effectiveness of its wellness, disease, and care management teams. BCBSM implemented a new approach that included:
1) Requiring staff to obtain Chronic Care Professional certification, which provides training in chronic care best practices.
2) Providing on-site motivational interviewing training to further develop health coaching skills.
3) Benchmarking staff performance using a standardized assessment tool, and implementing ongoing training, mentoring and resources to continuously improve performance.
BCBSM aimed to develop staff competencies in evidence-based chronic care practices, objectively measure performance, and drive continuous quality improvement, in order
An Introduction to the National Institute for Medical Assistant AdvancementCHC Connecticut
View the slides from NIMAA's Webinar about a groundbreaking new way to train key primary care team members featuring national leaders, including:
Thomas Bodenheimer, MD, MPH, UCSF School of Medicine, California
Edward Wagner, MD, MPH, MacColl Center, Washington
Mark Masselli, CEO, Community Health Center, Inc; Chairman, NIMAA
This document provides an agenda and materials for a session on team-based care. The session will include discussions of action period milestones, physician role challenges, and presentations from several teams on their specific aims and tests of change. Teams will discuss their progress implementing team-based care, including standardizing processes, implementing daily huddles, continuing assessments, and conducting PDSA cycles to improve access, efficiency, and care coordination. The goals are for teams to learn from each other's work and get guidance on next steps in their improvement efforts.
The Community Health Center, Inc. and its Weitzman Institute will provide education, information, and training to interested health centers in Transforming Teams and Training the Next Generation. They offer national webinars and learning collaboratives focused on advancing team-based care, post-graduate residency programs, and health professions students in Federally Qualified Health Centers. The Community Health Center has a long history, serving over 145,000 patients across 203 sites through integrated clinical care, research, and training programs.
This document provides an overview of an orientation session on Making Every Contact Count (MECC). The session aims to provide staff with information on the MECC toolkit and principles, identify opportunities to promote health and wellbeing to clients, and produce a vision statement for health promotion. Staff will learn about the economic and personal benefits of self-care approaches and prevention of poor health. The session also discusses creating a culture of health promotion across organizations to improve outcomes and reduce health inequalities.
The document provides an agenda and materials for a session on developing team-based care capabilities. The session will include:
1) Summarizing progress and milestones from the previous six weeks, learning how to use data for improvement, and learning from specific aims and tests of change from various healthcare teams.
2) A presentation on using data for improvement, including displaying data over time, types of variation, and run charts.
3) Reports from three healthcare teams on their specific aims and tests of change from the previous period to improve team-based care.
4) Next steps and resources for the teams to continue their work in the coming six weeks.
Online resources for treatment of eating disordersJulia Glassman
This document discusses online resources for the treatment of eating disorders. It begins by outlining some key statistics about eating disorders, including their high mortality rate and low treatment rates. It then discusses how treatment resistance is common, due to factors like shame, stigma, and cost concerns. The document proposes that online counseling can help address some of these barriers through features like anonymity, accessibility, and lower costs. It examines different online counseling modalities and treatments, like CBT and support groups. It also discusses ethical considerations, the need for specialized online counseling training, and challenges like the lack of nonverbal cues. Finally, it acknowledges the role of pro-eating disorder websites and potential for online resources to both help and harm those with eating disorders
Enhancing & Improving Health Outcomes of Your Residents: A Collaborative Appr...BCCPA
This panel presentation will take a closer look at three key areas of seniors health in residential care (falls, pressure sores, and meaningful engagement in everyday activities) and how collaborating with occupational therapy can lead to reducing injury, hospitalization and associated costs in residential care. Presentation will share best practices for mobility assessment and prescription, pressure sore management and prevention. It will also share experience of a BC residential care providers and OT provider to highlight a successful collaboration in action to improve health & well-being of residents/staff.
Speakers:
- Michelle Whitehouse, Director of Care, Zion Park Manor
- Amit Kumar, Occupational Therapist and Director
- Giovanna Boniface, National Director of Professional Affairs, CAOT
An Introduction to the National Institute for Medical Assistant AdvancementCHC Connecticut
View the slides from NIMAA's Webinar about a groundbreaking new way to train key primary care team members featuring national leaders, including:
Thomas Bodenheimer, MD, MPH, UCSF School of Medicine, California
Edward Wagner, MD, MPH, MacColl Center, Washington
Mark Masselli, CEO, Community Health Center, Inc; Chairman, NIMAA
This document provides an agenda and materials for a session on team-based care. The session will include discussions of action period milestones, physician role challenges, and presentations from several teams on their specific aims and tests of change. Teams will discuss their progress implementing team-based care, including standardizing processes, implementing daily huddles, continuing assessments, and conducting PDSA cycles to improve access, efficiency, and care coordination. The goals are for teams to learn from each other's work and get guidance on next steps in their improvement efforts.
The Community Health Center, Inc. and its Weitzman Institute will provide education, information, and training to interested health centers in Transforming Teams and Training the Next Generation. They offer national webinars and learning collaboratives focused on advancing team-based care, post-graduate residency programs, and health professions students in Federally Qualified Health Centers. The Community Health Center has a long history, serving over 145,000 patients across 203 sites through integrated clinical care, research, and training programs.
This document provides an overview of an orientation session on Making Every Contact Count (MECC). The session aims to provide staff with information on the MECC toolkit and principles, identify opportunities to promote health and wellbeing to clients, and produce a vision statement for health promotion. Staff will learn about the economic and personal benefits of self-care approaches and prevention of poor health. The session also discusses creating a culture of health promotion across organizations to improve outcomes and reduce health inequalities.
The document provides an agenda and materials for a session on developing team-based care capabilities. The session will include:
1) Summarizing progress and milestones from the previous six weeks, learning how to use data for improvement, and learning from specific aims and tests of change from various healthcare teams.
2) A presentation on using data for improvement, including displaying data over time, types of variation, and run charts.
3) Reports from three healthcare teams on their specific aims and tests of change from the previous period to improve team-based care.
4) Next steps and resources for the teams to continue their work in the coming six weeks.
Online resources for treatment of eating disordersJulia Glassman
This document discusses online resources for the treatment of eating disorders. It begins by outlining some key statistics about eating disorders, including their high mortality rate and low treatment rates. It then discusses how treatment resistance is common, due to factors like shame, stigma, and cost concerns. The document proposes that online counseling can help address some of these barriers through features like anonymity, accessibility, and lower costs. It examines different online counseling modalities and treatments, like CBT and support groups. It also discusses ethical considerations, the need for specialized online counseling training, and challenges like the lack of nonverbal cues. Finally, it acknowledges the role of pro-eating disorder websites and potential for online resources to both help and harm those with eating disorders
Enhancing & Improving Health Outcomes of Your Residents: A Collaborative Appr...BCCPA
This panel presentation will take a closer look at three key areas of seniors health in residential care (falls, pressure sores, and meaningful engagement in everyday activities) and how collaborating with occupational therapy can lead to reducing injury, hospitalization and associated costs in residential care. Presentation will share best practices for mobility assessment and prescription, pressure sore management and prevention. It will also share experience of a BC residential care providers and OT provider to highlight a successful collaboration in action to improve health & well-being of residents/staff.
Speakers:
- Michelle Whitehouse, Director of Care, Zion Park Manor
- Amit Kumar, Occupational Therapist and Director
- Giovanna Boniface, National Director of Professional Affairs, CAOT
This document provides an agenda and notes for a session of the Team Based Care Learning Collaborative. The session began with introductions of participating teams and their members. Teams then shared their experiences implementing various aspects of team-based care over the past six weeks, including adjusting team structures, practicing effective meeting skills, testing daily huddles, collecting data, and refining roles. New improvement skills and methodology were taught, including process mapping and the PDSA cycle. Teams received guidance on next steps and were assigned tasks for the coming period to continue working to implement team-based care models in their practices.
Ahec interprofessional collaboration presentationDeanna B. Hiott
This document describes the Outpatient Quality Improvement Network (OQUIN) initiative in South Carolina to improve cardiovascular health through interprofessional collaboration. OQUIN provided medical summary data to practices to monitor patient outcomes and drive quality improvements. This led to South Carolina improving from 33rd to 17th in cardiovascular health. The Center of Pediatric Medicine used Lean Six Sigma methodology in an initiative to increase measurement of patient heights and weights to calculate BMI for obesity identification. Through defining the problem, measuring baseline performance, analyzing causes, improving processes, and controlling gains, rates of missing BMI data decreased from 22.45% to 1.46%. The project highlighted the benefits of interprofessional teams bringing different perspectives to problem solving and mutual goal setting.
The Health Employers Association of BC (HEABC) provides a broad range of services to member organizations.This talk will outline a number of the programs and services provided.Topics touched on will include collective bargaining, joint benefit trusts, health human resource planning and knowledge management. Time for questions from the audience will also be available.
Presented by: Michael McMillan, CEO HEABC
Person-centred care and patient activationNuffield Trust
The document discusses measuring patient activation using the Patient Activation Measure (PAM) scale in the UK NHS. The PAM scale measures patients' knowledge, skills, and confidence in managing their own health. It has been tested in over 100 studies showing more activated patients experience better health outcomes. The document outlines an evaluation of using PAM in several UK NHS organizations to understand its impacts and how to optimize its use. The evaluation will use qualitative and quantitative methods including interviews and observation over multiple years.
Advancing Team-Based Care: Achieving Full Integration of Behavioral Health an...CHC Connecticut
This webinar highlighted ways to fully integrate behavioral health care into primary care. The role of nurses, medical assistants, behaviorists, lay health workers, and primary care providers was discussed along with the use of clinical dashboards and warm hand-offs.
This webinar was presented May 19, 2016 3:00 p.m. Eastern Time
People Helping People - Patient power learning about peer-to-peer healthcar...Nesta
This presentation was delivered at People Helping People - The future of public services - 3rd September 2014. For more information on the event visit http://www.nesta.org.uk/event/people-helping-people-future-public-services
Advancing Team-Based Care:Data Driven Dashboards to Support Team Based Care CHC Connecticut
This webinar highlighted the ways that practices utilize technology to improve individual patient care and track and meet the needs of their whole patient population. By using electronic health record data and clinical dashboards, members of the team can organize visits to resolve care gaps, optimize prevention, and improve clinical outcomes.
This webinar was presented April 7, 2016 3:00 PM Eastern Time
Four Strategies for Compassionate, Complete Behavioral HealthcareKarl Michelfelder
This document discusses strategies for improving behavioral healthcare. It advocates for integrating behavioral and physical healthcare to provide more holistic care for patients' overall needs. Barriers between primary and behavioral care need to be bridged to close gaps in patient care. An electronic health record can help providers treat all of a patient's needs by creating a single, integrated care record to improve information sharing between providers.
iWantGreatCare's 7th National Symposium - Building fantastic staff morale, improving quality and reducing costs - took place on Tuesday 21st June at The King's Fund, London.
NHS leaders share their experiences of how they are building excellence in their Trust, reducing costs and growing staff morale by listening to the voice of the patient.
View the slides from these well-regarded delegates:
Alwen Williams, Chief Exective, Barts Health NHS Trust
David Behan, Chief Executive, Care Quality Commission
Dr Nadeem Moghal, Medical Director, Barking, Havering and Redbridge University Hospitals NHS Trust
Liz Mouland, Chief Nurse, First Community Health and Care
Jeremy Howick, clinical epidemiologist and philosopher
Professor Peter Fonagy - CYP IAPT National Clinical LeadCYP MH
This document summarizes the key issues with the current state of children and young people's mental health services in the UK and internationally. It finds that community-based usual care is often ineffective and fragmented. There is a lack of evidence that provider characteristics predict outcomes and inconsistent use of evidence-based practices. The document proposes a new "template" for appropriate child and youth services that focuses on improving access, awareness, participation, evidence-based practice, and accountability through routine outcome measurement. It highlights the Children and Young People's Improving Access to Psychological Therapies (CYP-IAPT) program as an example of implementing this template through training, collaboratives, and other reforms.
1) Physician turnover costs healthcare organizations an estimated $1 million per physician due to recruitment, bonuses, lost revenue, and other costs. Adena Health System saw physician attrition rates rise from 8% in 2005 to nearly 19% in 2012.
2) In 2012, Adena administered a physician engagement survey finding that 41% of physicians were "actively disengaged" and only 8% were "fully engaged". Interviews with physicians revealed feelings of lack of input, disrespect, and fear of involuntary departure.
3) To address physician disengagement, Adena created goals to reduce attrition, formed a physician committee, standardized leadership roles and communication, mentored new physicians,
As patient engagement (aka consumer engagement) earns attention, the question increasingly arises: “Where do we start? What can we do?” More specifically, “What do we mean when we say ‘patient engagement’?” The Patient Activation Measure is a powerful tool for understanding where someone's at and how to interact with them differently.
Improvement Story session at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit www.qualitysummit.ca. Follow @QualitySummit on Twitter.
Mental Health and Addictions Services relocated one staff position to the primary health site in Meadow Lake to be able to provide just in time service to patients who may need information, support, brief intervention or a referral for more in depth services.
Better Health
Mary Rowland; Annette Viljoen
This presentation to a public health strategy workshop discussed how we could embed behaviour change at population level into our public health strategy
Embedding the vision of Future in Mind and the Five Year Forward View for Men...CYP MH
This document discusses strategies for personalizing psychosocial mental health interventions based on an article by Ng and Weisz. It provides examples of 8 strategies: 1) Adapting empirically supported therapies for specific subgroups, 2) Using therapies that alter environments like family or school, 3) Using modular therapies that can be combined as needed, 4) Using sequential multiple assignment randomized trials to sequence treatments, 5) Using assessments to provide treatment feedback, 6) Comparing alternative strategies within trials, 7) Using data mining to develop decision tools, and 8) Calculating expected treatment benefits accounting for patient characteristics. Each strategy is briefly defined and an example study is described.
Using patient stories to create a culture that cares: MD Anderson & Gelb - Be...Endeavor Management
Experience Mapping is an in-depth qualitative research technique that utilizes a visual cue (the experience map) to help physicians, patients, staff, and other influencers recall specific episodes in their journey. It provides: Assessment of the total experience, expectations- before first encounter, activities and Touchpoints, changes in attitudes, if any
Framework for action: experience stewards who are responsible for delivery, steward can appreciate the relationship of their actions to the rest of the journey, interactions or “touchpoints” are categorized at each step
The Golden Haven program aims to reduce adolescent relationship abuse through a collaboration between the California Adolescent Health Collaborative, Golden Valley Health Centers, Haven Women's Center, and Riverbank High School. The program will train healthcare providers, domestic violence advocates, and teen leaders to increase identification and treatment of relationship abuse. An evaluation plan is proposed to measure the implementation process and outcomes of the program. The evaluation will analyze whether training goals and short-term outcomes are achieved, and ultimately whether the program is effective at reducing relationship abuse in the target population.
Background
Today's context for health leadership is complex, rapidly evolving, and calls for new approaches to the development of leaders for today and the future. “We need to train our leaders to be more collaborative, to be more inclusive, and to have greater integrity. It’s a whole different set of practices[1].” The Center for Health Leadership and Practice (CHLP) has an innovative approach to leadership development that brings together teams of leaders from multiple sectors that want to advance their leadership skills and achieve health equity in their community.
Program
CHLP trains multi-sectoral teams in an applied, team-based, and collaborative leadership development model. Using experiential learning, an applied health leadership project is the primary vehicle for leadership learning. The core curriculum is based on five competencies: Leadership Mastery; Ability to work effectively across sectors; Application of continuous quality improvement principles; Appropriate use of data for planning, assessment, monitoring and evaluation; and Commitment to a population health perspective. The work throughout the year is divided into four phases that each includes leadership themes: 1) inspiration; 2) ideation; 3) implementation and growing; and 4) sustaining and transition[2]. Team development is further enhanced and curriculum customized with a team coach. As fellows begin the program year they begin exploring and are challenged to examine their partners, stakeholders and networks. This theme is resurfaced at each phase of the program to examine the true diversity and voices needed to achieve population health improvement.
Lessons Learned
Rigorous CQI processes inform cutting edge program development
Developing capacities of multi-sector teams of leaders to work and lead across sectors improves their ability to successfully navigate today’s complex environment and effectively collaborate on community health projects.
The document summarizes the results of interviews conducted with 27 community health workers (CHWs) about their roles and experiences integrating into patient care teams at federally qualified health centers in Michigan. Key findings include:
1) CHWs reported roles like identifying and enrolling patients, providing resources, advocating for patients, and conducting home visits. They felt their unique contributions included building strong relationships with patients and addressing social needs.
2) CHWs described collaborating with care teams by referring patients, communicating at huddles, and following up to improve engagement. However, some faced challenges like lack of support, high turnover, and unclear roles.
3) Integrating CHWs was seen as important because they provide
This document provides instructions and information about using the ReadyTalk webinar platform. It outlines how to chat, raise your hand, reconnect if your internet or phone connection drops, and contact ReadyTalk support. It also notes that the audio will play through your computer speakers and that the seminar and materials will be available on the TechSoup website. It introduces Becky Wiegand as the facilitator and provides information about TechSoup's mission and impact. Finally, it outlines the agenda which includes why crowdfunding is effective, how to launch a campaign, using social media, and thanking donors.
This document provides an agenda and notes for a session of the Team Based Care Learning Collaborative. The session began with introductions of participating teams and their members. Teams then shared their experiences implementing various aspects of team-based care over the past six weeks, including adjusting team structures, practicing effective meeting skills, testing daily huddles, collecting data, and refining roles. New improvement skills and methodology were taught, including process mapping and the PDSA cycle. Teams received guidance on next steps and were assigned tasks for the coming period to continue working to implement team-based care models in their practices.
Ahec interprofessional collaboration presentationDeanna B. Hiott
This document describes the Outpatient Quality Improvement Network (OQUIN) initiative in South Carolina to improve cardiovascular health through interprofessional collaboration. OQUIN provided medical summary data to practices to monitor patient outcomes and drive quality improvements. This led to South Carolina improving from 33rd to 17th in cardiovascular health. The Center of Pediatric Medicine used Lean Six Sigma methodology in an initiative to increase measurement of patient heights and weights to calculate BMI for obesity identification. Through defining the problem, measuring baseline performance, analyzing causes, improving processes, and controlling gains, rates of missing BMI data decreased from 22.45% to 1.46%. The project highlighted the benefits of interprofessional teams bringing different perspectives to problem solving and mutual goal setting.
The Health Employers Association of BC (HEABC) provides a broad range of services to member organizations.This talk will outline a number of the programs and services provided.Topics touched on will include collective bargaining, joint benefit trusts, health human resource planning and knowledge management. Time for questions from the audience will also be available.
Presented by: Michael McMillan, CEO HEABC
Person-centred care and patient activationNuffield Trust
The document discusses measuring patient activation using the Patient Activation Measure (PAM) scale in the UK NHS. The PAM scale measures patients' knowledge, skills, and confidence in managing their own health. It has been tested in over 100 studies showing more activated patients experience better health outcomes. The document outlines an evaluation of using PAM in several UK NHS organizations to understand its impacts and how to optimize its use. The evaluation will use qualitative and quantitative methods including interviews and observation over multiple years.
Advancing Team-Based Care: Achieving Full Integration of Behavioral Health an...CHC Connecticut
This webinar highlighted ways to fully integrate behavioral health care into primary care. The role of nurses, medical assistants, behaviorists, lay health workers, and primary care providers was discussed along with the use of clinical dashboards and warm hand-offs.
This webinar was presented May 19, 2016 3:00 p.m. Eastern Time
People Helping People - Patient power learning about peer-to-peer healthcar...Nesta
This presentation was delivered at People Helping People - The future of public services - 3rd September 2014. For more information on the event visit http://www.nesta.org.uk/event/people-helping-people-future-public-services
Advancing Team-Based Care:Data Driven Dashboards to Support Team Based Care CHC Connecticut
This webinar highlighted the ways that practices utilize technology to improve individual patient care and track and meet the needs of their whole patient population. By using electronic health record data and clinical dashboards, members of the team can organize visits to resolve care gaps, optimize prevention, and improve clinical outcomes.
This webinar was presented April 7, 2016 3:00 PM Eastern Time
Four Strategies for Compassionate, Complete Behavioral HealthcareKarl Michelfelder
This document discusses strategies for improving behavioral healthcare. It advocates for integrating behavioral and physical healthcare to provide more holistic care for patients' overall needs. Barriers between primary and behavioral care need to be bridged to close gaps in patient care. An electronic health record can help providers treat all of a patient's needs by creating a single, integrated care record to improve information sharing between providers.
iWantGreatCare's 7th National Symposium - Building fantastic staff morale, improving quality and reducing costs - took place on Tuesday 21st June at The King's Fund, London.
NHS leaders share their experiences of how they are building excellence in their Trust, reducing costs and growing staff morale by listening to the voice of the patient.
View the slides from these well-regarded delegates:
Alwen Williams, Chief Exective, Barts Health NHS Trust
David Behan, Chief Executive, Care Quality Commission
Dr Nadeem Moghal, Medical Director, Barking, Havering and Redbridge University Hospitals NHS Trust
Liz Mouland, Chief Nurse, First Community Health and Care
Jeremy Howick, clinical epidemiologist and philosopher
Professor Peter Fonagy - CYP IAPT National Clinical LeadCYP MH
This document summarizes the key issues with the current state of children and young people's mental health services in the UK and internationally. It finds that community-based usual care is often ineffective and fragmented. There is a lack of evidence that provider characteristics predict outcomes and inconsistent use of evidence-based practices. The document proposes a new "template" for appropriate child and youth services that focuses on improving access, awareness, participation, evidence-based practice, and accountability through routine outcome measurement. It highlights the Children and Young People's Improving Access to Psychological Therapies (CYP-IAPT) program as an example of implementing this template through training, collaboratives, and other reforms.
1) Physician turnover costs healthcare organizations an estimated $1 million per physician due to recruitment, bonuses, lost revenue, and other costs. Adena Health System saw physician attrition rates rise from 8% in 2005 to nearly 19% in 2012.
2) In 2012, Adena administered a physician engagement survey finding that 41% of physicians were "actively disengaged" and only 8% were "fully engaged". Interviews with physicians revealed feelings of lack of input, disrespect, and fear of involuntary departure.
3) To address physician disengagement, Adena created goals to reduce attrition, formed a physician committee, standardized leadership roles and communication, mentored new physicians,
As patient engagement (aka consumer engagement) earns attention, the question increasingly arises: “Where do we start? What can we do?” More specifically, “What do we mean when we say ‘patient engagement’?” The Patient Activation Measure is a powerful tool for understanding where someone's at and how to interact with them differently.
Improvement Story session at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit www.qualitysummit.ca. Follow @QualitySummit on Twitter.
Mental Health and Addictions Services relocated one staff position to the primary health site in Meadow Lake to be able to provide just in time service to patients who may need information, support, brief intervention or a referral for more in depth services.
Better Health
Mary Rowland; Annette Viljoen
This presentation to a public health strategy workshop discussed how we could embed behaviour change at population level into our public health strategy
Embedding the vision of Future in Mind and the Five Year Forward View for Men...CYP MH
This document discusses strategies for personalizing psychosocial mental health interventions based on an article by Ng and Weisz. It provides examples of 8 strategies: 1) Adapting empirically supported therapies for specific subgroups, 2) Using therapies that alter environments like family or school, 3) Using modular therapies that can be combined as needed, 4) Using sequential multiple assignment randomized trials to sequence treatments, 5) Using assessments to provide treatment feedback, 6) Comparing alternative strategies within trials, 7) Using data mining to develop decision tools, and 8) Calculating expected treatment benefits accounting for patient characteristics. Each strategy is briefly defined and an example study is described.
Using patient stories to create a culture that cares: MD Anderson & Gelb - Be...Endeavor Management
Experience Mapping is an in-depth qualitative research technique that utilizes a visual cue (the experience map) to help physicians, patients, staff, and other influencers recall specific episodes in their journey. It provides: Assessment of the total experience, expectations- before first encounter, activities and Touchpoints, changes in attitudes, if any
Framework for action: experience stewards who are responsible for delivery, steward can appreciate the relationship of their actions to the rest of the journey, interactions or “touchpoints” are categorized at each step
The Golden Haven program aims to reduce adolescent relationship abuse through a collaboration between the California Adolescent Health Collaborative, Golden Valley Health Centers, Haven Women's Center, and Riverbank High School. The program will train healthcare providers, domestic violence advocates, and teen leaders to increase identification and treatment of relationship abuse. An evaluation plan is proposed to measure the implementation process and outcomes of the program. The evaluation will analyze whether training goals and short-term outcomes are achieved, and ultimately whether the program is effective at reducing relationship abuse in the target population.
Background
Today's context for health leadership is complex, rapidly evolving, and calls for new approaches to the development of leaders for today and the future. “We need to train our leaders to be more collaborative, to be more inclusive, and to have greater integrity. It’s a whole different set of practices[1].” The Center for Health Leadership and Practice (CHLP) has an innovative approach to leadership development that brings together teams of leaders from multiple sectors that want to advance their leadership skills and achieve health equity in their community.
Program
CHLP trains multi-sectoral teams in an applied, team-based, and collaborative leadership development model. Using experiential learning, an applied health leadership project is the primary vehicle for leadership learning. The core curriculum is based on five competencies: Leadership Mastery; Ability to work effectively across sectors; Application of continuous quality improvement principles; Appropriate use of data for planning, assessment, monitoring and evaluation; and Commitment to a population health perspective. The work throughout the year is divided into four phases that each includes leadership themes: 1) inspiration; 2) ideation; 3) implementation and growing; and 4) sustaining and transition[2]. Team development is further enhanced and curriculum customized with a team coach. As fellows begin the program year they begin exploring and are challenged to examine their partners, stakeholders and networks. This theme is resurfaced at each phase of the program to examine the true diversity and voices needed to achieve population health improvement.
Lessons Learned
Rigorous CQI processes inform cutting edge program development
Developing capacities of multi-sector teams of leaders to work and lead across sectors improves their ability to successfully navigate today’s complex environment and effectively collaborate on community health projects.
The document summarizes the results of interviews conducted with 27 community health workers (CHWs) about their roles and experiences integrating into patient care teams at federally qualified health centers in Michigan. Key findings include:
1) CHWs reported roles like identifying and enrolling patients, providing resources, advocating for patients, and conducting home visits. They felt their unique contributions included building strong relationships with patients and addressing social needs.
2) CHWs described collaborating with care teams by referring patients, communicating at huddles, and following up to improve engagement. However, some faced challenges like lack of support, high turnover, and unclear roles.
3) Integrating CHWs was seen as important because they provide
This document provides instructions and information about using the ReadyTalk webinar platform. It outlines how to chat, raise your hand, reconnect if your internet or phone connection drops, and contact ReadyTalk support. It also notes that the audio will play through your computer speakers and that the seminar and materials will be available on the TechSoup website. It introduces Becky Wiegand as the facilitator and provides information about TechSoup's mission and impact. Finally, it outlines the agenda which includes why crowdfunding is effective, how to launch a campaign, using social media, and thanking donors.
By now you have probably heard something about QR Codes and if you’re still confused or in the dark about what QR Codes are then look not further. We’ve put together a “QR Code for Dummies” presentation that you’ll enjoy and can benefit your business in today’s tech and social world.
The document provides details about Henry, Sarah, Max and Jesse - four dogs. It then lists the author's business trips, vacations, boating activities and camping trips in 2009. It describes the author's house and projects completed on it off-season, including renovating bathrooms, kitchen cabinets, siding and windows. It also mentions volunteering activities and visiting with family members and their pets.
Are you tired of using your Banners on a Roll® in the same old fashion? Looking for ways to maximize your investment? Look no further. Here are just 29 of the hundreds of great ideas that we received from our customers, promotion and event directors, from all across the USA and abroad. Satisfied and successful users of Banners on a Roll®.
The document outlines a proposal to create a welcoming section on an existing community portal website for Pictou County, Nova Scotia. The welcoming section would provide a one-stop shop for information on programs, services, settlement, housing, events, demographics, industries and contact details for agencies. It would combine various community event calendars, provide real estate listings, create an RSS feed of press releases, and promote an annual Fusion Festival event.
The document discusses the Federal Motor Carrier Safety Administration's (FMCSA) hours of service regulations that commercial drivers must follow. It outlines the 60/70 hour weekly on-duty limits, 14 hour daily driving window, and 11 hour daily driving limit. It defines on-duty and off-duty time, and covers exceptions for adverse driving conditions, short-haul non-CDL driving, and the 16 hour short-haul exception.
Study: The Future of VR, AR and Self-Driving CarsLinkedIn
We asked LinkedIn members worldwide about their levels of interest in the latest wave of technology: whether they’re using wearables, and whether they intend to buy self-driving cars and VR headsets as they become available. We asked them too about their attitudes to technology and to the growing role of Artificial Intelligence (AI) in the devices that they use. The answers were fascinating – and in many cases, surprising.
This SlideShare explores the full results of this study, including detailed market-by-market breakdowns of intention levels for each technology – and how attitudes change with age, location and seniority level. If you’re marketing a tech brand – or planning to use VR and wearables to reach a professional audience – then these are insights you won’t want to miss.
NHS Improving Quality was invited to take part in a recently held event that celebrated the work that is being done in partnership between the Pennine Acute Hospitals NHS Trust and AQuA to deliver a Quality Improvement Methodologies Programme (QuIMP).
Gillian Phazey, Learning and Organisational Development Manager at Pennine Acute Hospitals NHS Trust explains:
'The Learning and Organisational Development and Governance teams at the Pennine Acute Hospitals NHS Trust have been working collaboratively with AQuA to deliver a Quality Improvement Methodologies Programme (QuIMP) to support staff in developing knowledge and skills in this topic. The programme has been specifically designed to support colleagues wanting to gain an introduction to the fundamentals and concepts of quality improvement. So far, two cohorts of staff, from clinical and non-clinical areas of the Trust have completed the programme, and have completed quality improvement projects in their own work area to apply their knowledge. On 17th July a celebration event was held for cohort 2 where staff presented their work in poster or presentation form, the aim of which is to share and spread learning across the Trust. Projects were wide ranging, from introducing new processes to reduce complaints and drug errors, to improving patient experience by implementing new tools and techniques. The day was a great success with the Chief Executive and Chief Nurse in attendance. The Trust is highly supportive of this approach in equipping staff with these important techniques, and the programme supports not only our internal quality agenda and objectives, but more widely responds to the recommendations of the Berwick report. The next cohort is starting in September this year.'
Fiona Thow, Patient Safety Collaborative Delivery Lead at NHS Improving Quality delivered a keynote speech, (link to presentation slides) providing a national perspective on the plans for improving patient safety and took the opportunity to introduce the national safety collaboratives. She also highlighted the need for organisations and individuals to think differently about safety for both patients and staff.
Why Form a Health Professions Training Program at Your Federally Qualified H...CHC Connecticut
Health Professions Students in FQHCs - Why Form a Health Professions Training Program at Your Federally Qualified Health Center?
This webinar will make a case for the benefits of having health professions students in your health center on both the financial and workforce infrastructure of a FQHC. Participants will be guided through the successes and challenges of hosting health professions students by highlighting model programs.
This webinar was present March 8, 2016 at 3:00 PM Eastern Time
The University of St. Thomas offers a Health Care MBA program that has several distinctive features:
- It has over 20 years of experience educating healthcare professionals.
- It is the only program in the region with dual accreditation from both AACSB and CAHME.
- It has a blended and flexible design with quarterly on-campus sessions and online coursework for flexibility.
- It uses a cohort model to provide collaborative learning across the healthcare industry.
- It includes a 3-day health policy seminar in Washington D.C. to provide an insider view of federal health policy.
NTTAP Webinar Series - April 13, 2023: Quality Improvement Strategies in a Te...CHC Connecticut
Join us for a webinar on quality improvement in team-based care!
Building a quality improvement (QI) infrastructure within team-based care is an organizational strategy that will establish a culture of continuous improvement across departments and improve quality in all domains of performance.
Participants will learn about:
• QI infrastructure
• Facilitating QI committees
• Coach training within health centers
Faculty will also provide an example of how trained coaches use QI tools to test and implement changes within an organization.
Implement Behavioral Health Training Programs to Address a Crucial National S...CHC Connecticut
Health centers are uniquely positioned to address the unprecedented need for behavioral health services but are challenged by the workforce shortage. Participants will gain the knowledge needed to begin conceptualization of a training pathway.
Join us to discuss the considerations of sponsoring an in-house training program across all educational levels, including the benefits, program structure, design, curriculum, supervisors' role, and required resources.
Experts will provide participants with examples from practicum and postdoctoral level training programs to help them gain confidence in developing a behavioral health training pathway.
Leading the Customer Experience Revolution: Baystate Health, Cleveland Clinic...Renown Health
Leading the Customer Experience Revolution. Customer experience is radically shifting to the forefront in healthcare. Examine the leadership role of marketing in driving excellence in service design, patient experience, and social engagement.
Margaret Coughlin, SVP and Chief Marketing & Communications Officer
Boston Children’s Hospital (Boston, MA); Suzanne Hendery, VP, Marketing & Public Affairs, Baystate Health (Springfield, MA); Paul Matsen, Chief Marketing & Communications Officer Cleveland Clinic (Cleveland, OH); Linda MacCracken, (Facilitator), Senior Principal, Accenture. Presented at the 2016 Healthcare Marketing & Physician Strategies Summit, Chicago, 5/22/2016
MaineGeneral Health's mission is to enhance the health of the local community. Their workplace wellness program aims to make health a priority and part of the business strategy to reduce costs from claims, health plan costs, absences and lost productivity. The program focuses on becoming role models, demonstrating results, and partnering with customers. Over time they have expanded programming, engaged stakeholders, and shown outcomes like no health insurance premium increases in three years and millions saved. Their goals are to continuously communicate commitment, make health part of the culture, and encourage staff participation to support a healthier, happier, and more engaged workforce.
This document summarizes an upcoming conference on physician liaison programs. The conference will be held on August 11-12, 2015 in Chicago and focus on strategies for hospitals and health systems to expand new business and grow physician referrals through effective liaison programs. Key topics to be discussed include implementing strong physician onboarding processes, understanding how program structure by service line or geography affects outreach, using data analytics to increase referrals and reduce leakage, and adapting liaison roles to changes from mergers and acquisitions. The conference is aimed at professionals from Midwestern hospitals and health systems who manage liaison, business development, physician relations and marketing functions.
The document summarizes the National Aboriginal Health Forum taking place on May 20-21, 2015 in Calgary, Alberta. The forum will feature presentations and discussions on improving Aboriginal healthcare, including addressing challenges in data management and health privacy, understanding health issues in Aboriginal communities, integrating traditional and western medicine, and developing culturally appropriate healthcare programs. Topics will focus on research, cultural approaches to care, and program development. Presentations will provide insights into priority health concerns, integrating data systems, the role of traditional healing, and the work of organizations like the First Nations Health Authority. The goal is to enhance delegates' knowledge and skills for meeting the needs of Aboriginal patients.
Advancing Team-Based Care: Enhancing the Role of the Medical AssistantCHC Connecticut
In this webinar, we explored the expanded role that medical assistants play in improving patient health outcomes. The role of the medical assistant was explored in population management, using electronic dashboards, and health coaching. We discussed how state-by-state variation and regulation may influence medical assistant practice.
Assessing Health Center Readiness to Train Health ProfessionalsCHC Connecticut
This webinar discussed how to use the Readiness to Train Assessment Tool (RTAT™), developed by HRSA-funded National Training and Technical Assistance Partners (NTTAP) at Community Health Center, Inc., to support health centers’ strategic workforce planning through the lens of health professions training (HPT).
Panelists:
• Jaclyn Cunningham, MHA, Project Manager, Population Health, Community Health Center, Inc.
• Victoria Malvey, MS, Inter-professional Student Specialist, Community Health Center, Inc.
• Amanda Schiessl, MPP, Deputy Chief Operating Officer, Project Director/Co-Principal Investigator, National Training and Technical Assistance Partnership, Community Health Center, Inc.
NTTAP Webinar: Postgraduate NP/PA Residency: Discussing your Key Program Staf...CHC Connecticut
This document discusses a webinar presented by Community Health Center, Inc. on their postgraduate nurse practitioner and physician assistant residency and fellowship programs. It provides an agenda for the webinar which will discuss the key program staff and their responsibilities, including the program director, clinical director, preceptors, mentors and other faculty. The webinar objectives are to identify drivers for implementing such programs, describe the implementation process, discuss program structure and highlight the roles of program staff.
UPMC W8 Communication and Collaboration in Healthcare.pdfsdfghj21
This document outlines the 2020-2025 strategic plan for the nursing department of a healthcare organization. The strategic plan focuses on three pillars: patient experience, employee experience, and quality/efficiency of care. Some key goals outlined include improving patient satisfaction scores, reducing readmission rates, increasing nurse satisfaction, developing nurse leaders, and promoting evidence-based practices. The strategic plan lists specific initiatives, accountability, metrics, and tactics to achieve these goals over the next five years.
This document provides information on the Workforce Efficiency in Healthcare 2014 conference, including a list of expert speakers and topics to be covered. Some of the key speakers include Dr. Frances Hughes, Chief Nursing and Midwifery Officer of Queensland Health, and Kathleen Philip, Chief Allied Health Advisor of Victoria. The conference will address challenges in healthcare workforce efficiency and strategies that can be deployed to improve productivity and achieve targets. It will take place from November 24-26, 2014 in Sydney, Australia, with pre-conference masterclasses and workshops.
Building the Case for Starting a Post-Graduate Residency Program for Family a...CHC Connecticut
Webinar held on September 12th 2017:
This webinar will focus on building the case for starting a post-graduate family or psychiatric NP residency program at your health center. This webinar will cover the history, benefits and logistics of the post-graduate Nurse Practitioner residency program, and is ideal for health centers that are interested in learning more about starting a program at their health center.
This document provides an agenda for a two-day conference on reducing hospital-acquired conditions and mitigating penalties under the Hospital-Acquired Condition Reduction Program. The conference will feature case studies and presentations from experts in various healthcare organizations on topics such as the impacts of reimbursement penalties, leadership initiatives, process standardization, legal and financial implications, and pay for performance programs. Speakers will provide actionable resources and methods for addressing hospital-acquired conditions. Attendees can earn continuing education credits.
Why Continuing Medical Education is Crucial for Patient CareCME4Life
Continuing Medical Education (CME) is essential for healthcare professionals to maintain and enhance their knowledge, skills, and clinical competence. CME4Life provides a range of CME programs to support healthcare providers in their commitment to lifelong learning and excellence in patient care.
8. www.healthsciences.org
• Outsource and/or insource
• Program reorganization/integration
• New methods/metrics for assessing
impact/return on investment (ROI)
• Member/patient engagement or
participation incentives
• Steps to improve staff productivity
or call center performance
• Non‐nurse health coaches, e.g.,
social workers or lay coaches
• Information technology (IT)
• New predictive modeling or analytics
• Service technologies, e.g., robo calls,
IVR, telehealth/monitoring
• New service sites (workplace, health
plan, primary care/medical homes)
• Program accreditation (URAC/NCQA)
• Call monitoring or quality assurance
• Telemarketing training
• Pop‐psychology health coaching
• Motivational interviewing training
Strategies Programs Have Used to Improve Wellness, Disease
Management & Care Management Outcomes
12. www.healthsciences.org
• Blue Cross Blue Shield of Michigan (BCBSM) overview
• The current health plan/health care marketplace
• What we’ve tried to date, including traditional motivational
interviewing (MI) training programs
• Our rationale for a new approach:
− Chronic Care Professional (CCP) certification
− Advanced learning strategy to build MI skills
− Evaluating return on investment (ROI) for our organization
− Measuring results that matter most to customers
Why Did BCBS of Michigan Invest in This Program?
14. www.healthsciences.org
• Build 21st Century workforce competencies recommended by
the Institute of Medicine and validated in numerous studies.
• Only nationally‐recognized health coaching/chronic care
learning and certification program (online program).
• An award‐winning, advanced learning program that combines a
40‐hour CE‐approved core curriculum & exam.
• Linked with better clinical/cost outcomes in organization
evaluations and reviews.
• Maximizes focus and impact of health coach specialist onsite
program, case review and other learning components.
• Supplemented by 30+ CE hours/resources (largest MI online
video library; monthly archived webinars and materials).
1. Chronic Care Professional (CCP) Learning & Certification
Build Required Chronic Care & Health Coaching Competencies
44. Upcoming Learning Collaborative Events
Date Topic Presenter
Sept 9
Transitional Care Model:
Translating Research Into
Practice & Policy
Mary Naylor, PhD, RN,
Professor of Gerontology, Director,
NewCourtland Center for Transitions & Health,
School of Nursing, U of Pennsylvania
Oct 7
Diabetes
Update
Maria Collazo‐Clavell, MD, Endocrinologist,
Division of Endocrinology, Diabetes, Metabolism
& Nutrition, Mayo Clinic
Nov 4 TBA
Dec 5 Break
Learn more or register now at: www.HealthSciences.org