1. BCBS Mock Paper – Spring 2014
Q. You work in the corporate communications department of a large bank. You need to write a letter to some
external clients, explaining to them that they will deal with a new relationship manager from next month.
These clients are highly valued by the bank and the relationship manager takes care of their financial
portfolios. The previous relationship manager was extremely popular with the clients, but decided on short
notice to accept a position in England. No one has met the new relationship manager yet. You many
assume any details. (10)
Q. One of your colleagues did not behave professionally at a function where the organization announced its
financial results to the media. He responded in an aggressive manner to some of the questions the media
posed. This person does not report to you, but you were responsible for the smooth running of the event as
well as maintaining positive relationships with the media. Explain how you would address this situation
by giving your colleague constructive feedback. (10)
Q You are supposed to give a presentation to new trainees on communication skills. Mention the points you
will include in your presentation. (08)
Q. You are asked to communicate with a new customer who is very demanding in terms of product and
service quality. Would you have impersonal or interpersonal communication? Why? (04)
Q. While writing any document, we must analyze audience. Why (04)
Q. Why is a CV/Resume written? Give reasons. (03)
Q. What are differences in informational and analytical report? (03)
Q. Mention important points in preparing a proposal. (04)
Q. What are the purposes behind preparation of meeting documents? (06)
Q. What are the qualities of a good interviewer? (04)
Q. Theoretical frameworks of OB help us to understand behavior of others. Prove with examples. (06)
Q. You are asked to report on the prevailing culture of an organization where you have been hired as
consultant. Mention the points you would consider in completing this assignment. (06)
Q. Apply Kurt Lewin model of change to explain ICAP’s new education scheme. (06)
Q. What are the factors responsible for influencing individual’s behavior? (08)
Q. You are manager in a large organization where employees are highly demotivated for various reasons.
You have been asked to motivate employees. Use any motivation theory to do this task. (06)
Q. You have been sent to Lahore office from your Karachi office. How would you lead the staff there? (06)
Q. A misunderstanding in dealing with your supplier has created a big conflict. You have to resolve the
issues. How would you do that? (06)