Our Focus Is Social Media!
Our Focus Is Social Media!




                             Social Media Marketing Agency


                             facebook.com/talkingfinger
Erik Granato Who Are We?
         Chris Durso                 Bill DeRosa
                       Dana Bereza




         Social Media Marketing Agency
Social Numbers

      1 Billion worldwide users (1.67 million in CT!)

      150 Million + users
      800 Million UNIQUE users per month
      10 Million users
      158 Million Blogs
      165 Million Users


And These are Just the Major Networks!
Social Numbers: Mobile Makes the
         World Smaller




                      2
Top Aggregated Mobile App Downloads




  Based on 20.7 million downloads from iTunes and Google Market
Want to reach people when they are not seeing you on
        “Traditional” Ad/Marketing platforms?




                                   3




                                       Go Social!
The Youth Leads in Social Use...




                            4




...However ALL Age Groups are Catching Up!
SYNERGY
  No Longer Can You Survive On One Advertising or
               Marketing Initiative.

 With Leaps in Technology, Expectations of Prospects
and Clients, and Social Interconnectivity, We Must Have
           Multiple Streams of Engagement
NO Ad/Marketing Should Be
     Living In A Silo
Social           Traditional
Ad/Marketing Mediums
 “Traditional”                         “Social”
 About 14% trust                    About 78% trust

 Rapid exposure                     Slow exposure

Little Engagement                  Full Engagement

Difficult to “Share”                Based on “Sharing”

General Population                Segmented Population


                   Yin-Yang of Media
Let “Traditional” offset social
media’s scale issue and allow
social media to engage
prospects and clients in
                              Balance
a RELATIONSHIP.

   If You Only Use Social,
 You Will Lose Marketshare

 If You Only Use Traditional,
 You Will Lose Marketshare
Add social icons
     to ALL
  newspaper,
magazine and
 printed ads...




    In fact, it should be on ALL
printed material and literature you
        create...Including...
Add all icons to your business cards
            as well as their URL’s
the same as your phone, email and website




  Give people multiple points of contact!
Your website needs some love too!




An Up to Date, Clean, SEO Friendly, Branded
    Website will ALWAYS be Paramount!
It should also be in your email signatures
Social Media Success




How Do We Get There?
Social Media Marketing Takes Time.

    It is *WHAT* You DO With
    The Time That Determines
          Success or Failure
It’s A Marathon...




              Not A Sprint...
Creating a Social Media
  Marketing Strategy
1. Define Your Target Audience
Age                               Education


                       Gender
             Hobbies
Location
                                  Career/Job




Never Before Could We Gather So
 Much InformationAbout People!
2. What Are Your Goals?
Brand Awareness

                                  Building Advocacy

           Thought Leader/Authority

           More Customers/Clients



            Building Strategic Partnerships
PS: INCREASED PROFITS ARE NOT A GOAL,
 THEY ARE A RESULT OF GOAL SETTING!
3. How Much Time Per Week
         Can You Invest Internally?

         Be Realistic!
                                       Be Specific!

How Long Will It Take
 To Create Content?
                            Can You Reduce Other
                            Marketing Initiatives?
    Include ALL Personnel
     That Can Contribute            How Much To
                                     Outsource?
4. What Other Marketing Initiatives
            Are In Place?
List ALL Online Assets      List ALL Traditional Assets
      -Website
                                   -Newspaper Ads
      -Adwords
                                  -Printed Materials
   -Shopping Carts
                                      -Magazine
       -Enews
                                -Brochures/Literature
                                    -PR Initiatives
                                    -Trade Shows
List All Current Social Media Assets
          -Facebook Pages
              -Twitter
             -Pinterest
Choosing the Right Social Network!
   You have defined...
                 1. Audience
               2. Social Goals
        3. Amount of Time Available
        4. Other Marketing Initiatives

This Helps Determine Which Network
       Will Work Best For You

           Brief Examples...
Broad Demographics
  B2C with B2B component
      Central Platform
      Time Consuming

      75% Women
  PERFECT for products
  Show Your Personality
Somewhat Time Consuming

  B2B with B2C Component
  Thought Leader/Authority
    Continuing Education
    Strategic Partnerships
The Calendar
Immediate Actions
                         Assess Each Quarter




Monthly Actions
Long Term Initiatives
Daily and
 Weekly
 Actions

On Which
Network




            Record Basic Analytics
Best Practices For Your Strategy
 For Longevity And Best Chance of Full Exposure,
     Make Posts About The Same “Topic” In A
              “Staggered” Fashion.
                    Example:
         Blog PostBasic General Strategy:

         1. Immediately Post To Facebook
           2. Tweet Out Two Hours Later
         3. Post To Google+ The Next Day
4. Tweet it Out At A Different Time Than Yesterday
     5. Post on LinkedIn Profile On Day Three
                     ...so on...
CONTENT IS KING
A Good Strategy Includes Good Content!

             Engaging
      Open Ended Conversation
            Interesting
            Educational
                Fun
            Off the wall
           Contradictory

   ASK QUESTIONS!
ANALYTICS!!!
                         Done monthly across
all platforms to define initiatives. This is the cornerstone of success!
Use Analytics to Redefine Strategy
Analytics Tell the “Story” Of What You Post and the
Correlations Of Day, Time, Type Of Post, Virality and
                  Most Important...




  How Your Audience Responds to Your Content!

YOU ALSO START UNDERSTANDING SOCIAL ROI
A Basic Formula For Social Media ROI

               Dollar investment in “Hardware”

               Technical: Apps, Landing Pages
                 Graphic Design, Branding,
                        Optimizations


 Human investment in “Software”

  People: Creating and Curating
 Content, Responding, Monitoring
A Basic Formula For Social Media ROI




Total sales in dollars resulting directly from efforts.
       Hardware + Software = Social Costs
          Sales - Social Costs = Social ROI
Other “ROI” Metrics


                     Create and build personal relationships




People do business with people they know




                     Long term continual engagement
Other “ROI” Metrics

  Brand loyalty


Brand advocacy and
   “cheerleaders”



              Trust
Everyday Structures For
       Success
General PointsDo....

Show interest in and listen to others


         Be real, be yourself


          Take time and do it right


                      Have fun!
General PointsDon’t...
Use platforms to shout your message



                       Talk about yourself continually




 Use auto post programs
        POORLY
Thank you!



    Learn More, Ask Questions, Engage!




facebook.com/talkingfinger

BBB Presentation: Social Media Marketing Basics and Overview

  • 1.
    Our Focus IsSocial Media! Our Focus Is Social Media! Social Media Marketing Agency facebook.com/talkingfinger
  • 2.
    Erik Granato WhoAre We? Chris Durso Bill DeRosa Dana Bereza Social Media Marketing Agency
  • 3.
    Social Numbers 1 Billion worldwide users (1.67 million in CT!) 150 Million + users 800 Million UNIQUE users per month 10 Million users 158 Million Blogs 165 Million Users And These are Just the Major Networks!
  • 4.
    Social Numbers: MobileMakes the World Smaller 2
  • 5.
    Top Aggregated MobileApp Downloads Based on 20.7 million downloads from iTunes and Google Market
  • 6.
    Want to reachpeople when they are not seeing you on “Traditional” Ad/Marketing platforms? 3 Go Social!
  • 7.
    The Youth Leadsin Social Use... 4 ...However ALL Age Groups are Catching Up!
  • 8.
    SYNERGY NoLonger Can You Survive On One Advertising or Marketing Initiative. With Leaps in Technology, Expectations of Prospects and Clients, and Social Interconnectivity, We Must Have Multiple Streams of Engagement
  • 9.
    NO Ad/Marketing ShouldBe Living In A Silo Social Traditional
  • 10.
    Ad/Marketing Mediums “Traditional” “Social” About 14% trust About 78% trust Rapid exposure Slow exposure Little Engagement Full Engagement Difficult to “Share” Based on “Sharing” General Population Segmented Population Yin-Yang of Media
  • 11.
    Let “Traditional” offsetsocial media’s scale issue and allow social media to engage prospects and clients in Balance a RELATIONSHIP. If You Only Use Social, You Will Lose Marketshare If You Only Use Traditional, You Will Lose Marketshare
  • 12.
    Add social icons to ALL newspaper, magazine and printed ads... In fact, it should be on ALL printed material and literature you create...Including...
  • 13.
    Add all iconsto your business cards as well as their URL’s the same as your phone, email and website Give people multiple points of contact!
  • 14.
    Your website needssome love too! An Up to Date, Clean, SEO Friendly, Branded Website will ALWAYS be Paramount!
  • 15.
    It should alsobe in your email signatures
  • 16.
    Social Media Success HowDo We Get There?
  • 17.
    Social Media MarketingTakes Time. It is *WHAT* You DO With The Time That Determines Success or Failure
  • 18.
    It’s A Marathon... Not A Sprint...
  • 19.
    Creating a SocialMedia Marketing Strategy
  • 20.
    1. Define YourTarget Audience Age Education Gender Hobbies Location Career/Job Never Before Could We Gather So Much InformationAbout People!
  • 21.
    2. What AreYour Goals? Brand Awareness Building Advocacy Thought Leader/Authority More Customers/Clients Building Strategic Partnerships PS: INCREASED PROFITS ARE NOT A GOAL, THEY ARE A RESULT OF GOAL SETTING!
  • 22.
    3. How MuchTime Per Week Can You Invest Internally? Be Realistic! Be Specific! How Long Will It Take To Create Content? Can You Reduce Other Marketing Initiatives? Include ALL Personnel That Can Contribute How Much To Outsource?
  • 23.
    4. What OtherMarketing Initiatives Are In Place? List ALL Online Assets List ALL Traditional Assets -Website -Newspaper Ads -Adwords -Printed Materials -Shopping Carts -Magazine -Enews -Brochures/Literature -PR Initiatives -Trade Shows List All Current Social Media Assets -Facebook Pages -Twitter -Pinterest
  • 24.
    Choosing the RightSocial Network! You have defined... 1. Audience 2. Social Goals 3. Amount of Time Available 4. Other Marketing Initiatives This Helps Determine Which Network Will Work Best For You Brief Examples...
  • 25.
    Broad Demographics B2C with B2B component Central Platform Time Consuming 75% Women PERFECT for products Show Your Personality Somewhat Time Consuming B2B with B2C Component Thought Leader/Authority Continuing Education Strategic Partnerships
  • 26.
  • 27.
    Immediate Actions Assess Each Quarter Monthly Actions Long Term Initiatives
  • 28.
    Daily and Weekly Actions On Which Network Record Basic Analytics
  • 29.
    Best Practices ForYour Strategy For Longevity And Best Chance of Full Exposure, Make Posts About The Same “Topic” In A “Staggered” Fashion. Example: Blog PostBasic General Strategy: 1. Immediately Post To Facebook 2. Tweet Out Two Hours Later 3. Post To Google+ The Next Day 4. Tweet it Out At A Different Time Than Yesterday 5. Post on LinkedIn Profile On Day Three ...so on...
  • 30.
    CONTENT IS KING AGood Strategy Includes Good Content! Engaging Open Ended Conversation Interesting Educational Fun Off the wall Contradictory ASK QUESTIONS!
  • 31.
    ANALYTICS!!! Done monthly across all platforms to define initiatives. This is the cornerstone of success!
  • 32.
    Use Analytics toRedefine Strategy Analytics Tell the “Story” Of What You Post and the Correlations Of Day, Time, Type Of Post, Virality and Most Important... How Your Audience Responds to Your Content! YOU ALSO START UNDERSTANDING SOCIAL ROI
  • 33.
    A Basic FormulaFor Social Media ROI Dollar investment in “Hardware” Technical: Apps, Landing Pages Graphic Design, Branding, Optimizations Human investment in “Software” People: Creating and Curating Content, Responding, Monitoring
  • 34.
    A Basic FormulaFor Social Media ROI Total sales in dollars resulting directly from efforts. Hardware + Software = Social Costs Sales - Social Costs = Social ROI
  • 35.
    Other “ROI” Metrics Create and build personal relationships People do business with people they know Long term continual engagement
  • 36.
    Other “ROI” Metrics Brand loyalty Brand advocacy and “cheerleaders” Trust
  • 37.
  • 38.
    General PointsDo.... Show interestin and listen to others Be real, be yourself Take time and do it right Have fun!
  • 39.
    General PointsDon’t... Use platformsto shout your message Talk about yourself continually Use auto post programs POORLY
  • 40.
    Thank you! Learn More, Ask Questions, Engage! facebook.com/talkingfinger